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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against the ***** **** **** services due to an issue that has adversely affected my credit score. My initial payment was scheduled for September 1, 2023. However, an unforeseen family emergency required me to travel to Puerto Rico, as my father had passed away unexpectedly. During this period, I made an online payment on September 13, but it was rejected. The reason provided was that my account had been flagged for suspicious activity, apparently because Puerto Rico was erroneously classified as an international location by their system.

      To rectify this, I sent a $75 money order. Subsequently, on October 10, I made an additional payment of $123.00 online. Noticing that this payment had not been processed, I further paid $75 on October 19. When this still did not reflect in my account, I completed the payment with $149.16 on November 9.

      Despite these efforts to fulfill my payment obligations, ***** **** **** marked my payment as late, which has resulted in a significant drop in my credit score. I am less concerned about the financial loss regarding the money order and the $75 payment, but I am deeply troubled by the impact on my credit score. I fulfilled my obligations, yet I am facing unfair consequences due to what seems to be a flaw in the company's system and policies. I seek a resolution to this matter and a correction to my credit score to reflect the timely nature of my payments.

      I would recommend checking under my name as one word (;Littlehorn) because sometimes it is incorrectly completed like that.

      Business Response

      Date: 12/22/2023

      Attached, please find our response to Complaint ID ********.

      Thank you.

      December 22, 2023


      Better Business Bureau
      *** ** ********* ***** ****
      St. Louis, MO 63102

      RE: Better Business Bureau Complaint ID: ********

      Dispute Resolution Department:

      On November 30, 2023, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the “customer”).

      We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should
      allow 5-7 business days to receive the response in the mail from The Bank.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've fallen victim to identity theft, encountering unauthorized transactions and suspicious activities associated with my identity. I've taken the step of filing a police report, but I require assistance in addressing this issue. My goal is to recover my financial losses, restore my reputation, and seek your support in removing this inquiry from my credit report. I'm reaching out for help in resolving this matter.TBOM/MILESTONE Inquiry: Sep. 12, 2023

      Business Response

      Date: 11/30/2023

      Good morning,

      This complaint is a duplicate of Complaint ID: ********, to which we will respond. Both complaints list the same accounts, and are from the same person/company. Please remove this duplicate Complaint ID: ********.

      Thank you,

      ***********************

      Contract Services Complaint Team

      The Bank of Missouri

      Customer Answer

      Date: 11/30/2023

      I've fallen victim to identity theft, encountering unauthorized transactions and suspicious activities associated with my identity. I've taken the step of filing a police report, but I require assistance in addressing this issue. My goal is to recover my financial losses, restore my reputation, and seek your support in removing this fraudulent account from my credit report. I'm reaching out for help in resolving this matter. THE BANK OF MISSOURI $440.00 Oct. 18, 2017

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made all of my credit card payments on time with fortiva who is owned by this company. I made one payment past 5pmest and they charged me a late fee, ever since then every time I make my monthly payment I've been getting late fee after late fee and they refuse to do anything about it.

      Business Response

      Date: 12/13/2023

      Hello,

      Please see the attached response.

      Thank you,

      December 11, 2023
      Better Business Bureau
      *** ** ********* ***** ****
      St. Louis, MO 63102
      RE: Better Business Bureau Complaint ID: 2******* – ***** *****
      To whom it may concern:
      We are in receipt of your correspondence received November 28, 2023, regarding the above-named individual. We are
      reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri 

      Business Response

      Date: 12/14/2023

      Hello,

      Please see the attached response.

      Thank you,

      December 14, 2023   Better Business Bureau  *** ** ********* ***** **** St. Louis, MO 63102  RE: Better Business Bureau Complaint ID # 2*******: ***** *****  Dispute Resolution Department:  On December 14, 2023, The Bank of Missouri (“The Bank”) received a message from your offices, on behalf of the consumer identified in ID 2******* (the “consumer”), wherein the consumer stated they are rejecting The Bank’s December 13, 2023, response to their complaint.   A response was sent directly to the consumer on December 14, 2023, and they are encouraged to allow 5-7 business days to receive The Bank’s response in the mail.   Thank you. Customer Relations – Contract Services The Bank of Missouri 

      Customer Answer

      Date: 12/15/2023

      Complaint: 2*******



      I am rejecting this response because:



      I am still waiting for the response in the mail to show up and refuse to close this case until I receive it.



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy (15 USC 1681 section 604a section 2) it also states a consumer reporting agency can not furnish on an account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

      Business Response

      Date: 12/13/2023

      Hello,

      Please see the attached response.

      Thank you,

      December 12, 2023
      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****
      RE: Better Business Bureau Complaint ID: ******** – ****** ****
      To whom it may concern:
      We are in receipt of your correspondence received November 28, 2023, regarding the above-named individual. We are
      reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri 

    • Initial Complaint

      Date:11/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Bank of Missouri, I do not have a contract with Portfolio Recovery, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/08/2023

      Hello,

      Please see the attached response.

      Thank you,

      December 8, 2023


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** *******************

      To whom it may concern:

      We are in receipt of your correspondence received November 25, 2023, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      0* **** *********** ******** **** #: *******BAL. $760.00

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/14/2023

      Attached, please find our response to Complaint ID ********.

      Thank you.

      December 14, 2023   Better Business Bureau  *** ** ********* ***** **** *** *****, ** *****  RE: Better Business Bureau Complaint ID: ********-******* ********  Dispute Resolution Department:  On November 25, 2023, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the consumer identified in ID ******** (the “customer”).   We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should allow 5-7 business days to receive the response in the mail from The Bank.   Please do not hesitate to contact our office if you have additional questions or concerns.  Thank you. Customer Relations – Contract Services The Bank of Missouri 

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with BK OF MO. I do not have a contract with BK OF MO. They did not provide me with the original contract as I requested.

      Business Response

      Date: 12/14/2023

      Attached, please find our response to Complaint ID ********.

      Thank you.

       December 14, 2023   Better Business Bureau  *** ** ********* ***** **** *** ****** ** *****  RE: Better Business Bureau Complaint ID: ********-******* *****  Dispute Resolution Department:  On November 24, 2023, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the consumer identified in ID ******** (the “customer”).   We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should allow 5-7 business days to receive the response in the mail from The Bank.   Please do not hesitate to contact our office if you have additional questions or concerns.  Thank you. Customer Relations – Contract Services The Bank of Missouri

      Customer Answer

      Date: 12/14/2023

      Complaint: ********



      I am rejecting this response because:



      This is not my item. 



      Sincerely,



      ******* *****

    • Initial Complaint

      Date:11/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with "TBOM/ATLS/FORT IVA MC". I do not have a contract with TBOM/ATLS/FORT IVA MC. They did not provide me with the original contract as I requested.

      Business Response

      Date: 12/08/2023

      Hello,

      Please see the attached response.

      Thanks,

      Business Response

      Date: 12/12/2023

      We are in receipt of your correspondence received November 24, 2023, regarding the above-named individual. We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail. Please do not hesitate to contact our office if you have additional questions or concerns. 

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been affected by identity theft, which has resulted in unauthorized transactions and questionable activities associated with my name. I've already filed a report with the police to address this situation. However, I need help to address the consequences, including recovering any financial losses, restoring my reputation, and getting assistance to remove this fraudulent inquiry from my credit report. Your support in resolving these issues would be greatly appreciated.

      Business Response

      Date: 12/01/2023

      December 1, 2023


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received November 22, 2023, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Identity theft has happened to me. Unauthorized transactions and dubious activity associated with my identity have been observed. I've made a police report, but I still need help to solve this problem. With your assistance, I hope to get my money back, clear my record, and have this account removed from my credit report. Please assist me with this.Account Number: **************** Date Opened: 05/26/2015

      Business Response

      Date: 12/01/2023

      December 1, 2023


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received November 21, 2023, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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