Business Profile

Bank

Bank of Missouri

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

454 total complaints in the last 3 years.
122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.

Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential.

Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.

I have identified inaccuracies on my credit report from TBOM/MILSTNE, impacting my financial well-being. I request these inaccuracies be corrected promptly.

Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.

For reference, my account details are as follows:
Account Number: ****************

I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.

Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.

Thank you for your immediate attention to this matter.

Sincerely,
*** *** *****
Business Response
Date: 11/22/2023
November 22, 2023

Better Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Complaint ID: ******** – *** *** *****

To
whom it may concern:

We are in receipt of your correspondence
received November 10, 2023, regarding the above-named individual. We are
reviewing the consumer’s concerns, and sending a response directly to the
consumer. Please allow 5-7 business days for the consumer to receive the
response in the mail.

Please do not hesitate to contact our
office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract Services
The Bank of Missouri
Customer Answer
Date: 12/14/2023
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential. Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided. I have identified inaccuracies on my credit report from BK OF MO, impacting my financial well-being. I request these inaccuracies be corrected promptly. Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances. For reference, my account details are as follows: Account Number: **************** I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information. Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns. Thank you for your immediate attention to this matter. Sincerely, Luis Brown
Business Response
Date: 12/19/2023
We already responded to this complaint on 11/22/23 - this is a duplicate complaint.
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 23,2023, I reserved a rental car for a trip I was taking to ***********. The cost of the car was $196.00 to ET Car Hire and $44.00 for the required insurance for the vehicle through a company called ************************ for a total of $196.00. Upon arrival on September 9, 2023 a I was not able to locate the rental car company and there was no shuttle for me as promised. Once I was able to speak to a customer service representative of the rental car company I was told I could pick the vehicle up and would be credited one day. Upon arrival, they were closed. I called the credit card company on 09/20/2023 and was advised not to dispute the transaction with the rental car company as it would show as a double dispute to cancel the dispute with the rental car company since I never picked up the vehicle that the credit card company would handle the dispute to allow ***** business days. I called back on 11/09/2023 and spoke with a supervisor by the name of ******* he states the dispute was canceled on 09/20/2023 on their behalf, I explained that I was told the credit card company would handle and could not be given a reason as to why the dispute was stopped and am now being advised to wait an additional ***** days for them to investigate the transaction. They also verified that they have nothing on file with my signature on it which in that case the transaction should have been canceled. I would like the transaction reversed and the balance of $240.00 credited back to my credit card.
Business Response
Date: 11/24/2023
Hello,
Please see the attached response.
Thank you,
November 23, 2023

Better Business Bureau
*****************************************************************************************************

RE: Better Business Bureau Complaint ID: ******** *******************************

To whom it may concern:

We are in receipt of your correspondence received November 9, 2023, regarding the above-named individual. We are
reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
for the consumer to receive the response in the mail.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer Relations Contract Services
********************
Initial Complaint
Date:11/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently discovered that you are reporting numerous accounts that do not belong to me. Someone has been using my name, social security number, and date of birth to obtain these accounts. These collections, medical and accounts do not belong to me, I am not the person that has opened these accounts, nor have I obtained the debt that is being reported within my credit reports. These accounts are not mine, none of them are.These accounts listed below were fraudulently reportedCollection Agencies / CreditorsAccount Numbers Childsupport *************** FARGO ******** BK OF MO/TV** ************* BK OF AMER ************** According to the Fair Credit Reporting Act FCRA, Section 1681c (2) Block of information resulting from identity theft.(a)Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than four (4) business days after the date of receipt by such agency of
Business Response
Date: 11/30/2023
November 30, 2023

Better Business Bureau
***********************************************************************************************

RE:Better Business Bureau Complaint ID: ******** *******************************

To whom it may concern:

We are in receipt of your correspondence received November 8, 2023, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer Relations Contract Services
********************
Initial Complaint
Date:11/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an aspire Mastercard since March 2023. I was out of work for a few weeks I havent missed a payment up until now. I came back to work last week I reached out to customer service on 10/26 via chat and explained that I am in a financial hardship and that I need some time to get back on my feet and if it was possible to get an extension or a grace ****** and I was told that aspire doesnt give out extensions or grace ****** and I would be charged a late fee. The agent told me she would notate it in the account. I explained that I would do my best to pay it. My account got overdrawn and I have no way of paying it. I received to emails that the account is past due and I need to make a payment of $154 to reinstate the account. I still received an email about the same thing. I am on a fixed income and Im barely making it. I would like the emails and texts or calls or letters to cease and desist until I am able to get back on my feet financially. Since I was out of work for a while. I cannot pay $154. I would like an arrangement or a payment until I get back on my feet.
Business Response
Date: 11/17/2023
Hello,
Please see the attached response.
Thanks,
November 17, 2023
Better Business Bureau
************************************************************************
RE: Better Business Bureau Complaint ID: ********/******** ***************************
To whom it may concern:
We are in receipt of your correspondence received November 3, 2023, regarding the above-named individual. We are
reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************
Customer Answer
Date: 11/20/2023
I have a credit card with aspire Mastercard since March 2023. I have not missed a payment up until now. I was out of work due to a family emergency I came back last week. I am on a fixed income and I am barely making it. Yesterday 11/3 I received emails from aspire about a past due balance of $56.91. Then today 11/4 I received a phone call from *****************. I answered thinking it was someone else. And it was an agent from aspire Mastercard. She explained there was a past due balance and she had seen that a payment was scheduled on 11/9. And then she proceeds to ask me is there a reason why you missed that payment. It is clearly none of her business. I am on a hardship and short on income due to me being out of work and I need time to get back on my feet. I would like the calls to cease and desist until I get more income to get caught up
Customer Answer
Date: 11/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im receiving spam emails. They originating source is unidentifiable. I would like to know the originator business being used by TBOM (The Bank of Missouri) so that I may contact them directly about this spam email and many others.Below is the *** of the spam email benefactor. The business responsible for the sending of this email is the business behind the website aspire.com and the website terms state that the business is TBOM.*************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** I know i have not signed up for ********** marketing as I have never needed such marketing before (I have two credit cards and never get anywhere near close to my credit limit, plus my credit reference files are locked at the three reference agencies)So to recap;1) Im receiving unwanted spam from TBOM and other companies but all sent by the same marketing company/affiliate marketing organization)2) The senders are not identifiable and opting out of one does not stop the flow.3) Id like to know the actual business being used by TBOM so I can contact them directly to end this nuisance. TBOM can identify the company to me, and should do so as TBOM is responsible for emails sent on their behalf.Thank you
Business Response
Date: 11/17/2023
Hello,
Please see the attached response.
Thanks,
November 17, 2023
Better Business Bureau
************************************************************************
RE: Better Business Bureau Complaint ID: ******** **** Hancocks
To whom it may concern:
We are in receipt of your correspondence received November 03, 2023, regarding the above-named individual. We are
reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************
Customer Answer
Date: 11/20/2023
Complaint: 20819648

I am rejecting this response only because I cannot accept it as concluding this case at present. I know BBB will close access to this complaint after seven (7) calendar days if I dont respond.
Per the business reply, it may take up to 7 days for them to contact me directly, and I am not sure if that will conclude this or not.
I will be happy to update later.
Sincerely,

*****************
Business Response
Date: 11/21/2023
Hello,
The customer's letter mailed to them on November 20, 2023. Please allow 5 to 7 business days to receive.
Thank you,
Customer Answer
Date: 11/22/2023
Complaint: 20819648

I am rejecting this response at this time since it will take up to 7 days to receive the mailed letter. Im only rejecting to prevent the case being closed before there is time for the letter to arrive and for me to review it. Meantime, the same group seems to continue to send the most ridiculous spam emails from multiple domains in very much the same style without identifying the one group/individual responsible for them. Im truly surprised a financial institution would use a marketing business that does this.
Thank you.
Sincerely,

*****************
Customer Answer
Date: 11/30/2023
Hi

I am SATISFIED with the response I have just had delivered by USPS.

Thank you for your help,
****
Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is on my credit I called this company today to see how can I get this removed from off of my credit. I was told by your representative that they can not give me any information, but you have this on my credit. I never applied for any type of card with your company. I want this to be removed off of my credit report ASAP or I will seek legal representation. You have nothing with my signature that I ever applied for this card. I only had a *********** and a credit one bank card. Now I just want this off my credit report ** trying to buy a house that Im willing to pay you all ***************************************************************** up. And its making me mad when I never requested a card from your company in the first place. This is fraud. I want this off of my credit now because I didnt have a card with your company and its making me very mad. Because I never gotten anything in the mail to tell me I owed anything to your company and for you all to try to get over on people who work hard for there money is very crazy and I dont like it. But if I have to seek legal representation I would trust and believe I would
Business Response
Date: 11/16/2023
Attached, please find our response to Complaint ID ********.
Thank you.
November 16, 2023
Better Business Bureau
*****************************************************************************************************
RE: Better Business Bureau Complaint ID: ******** *****************************
Dispute Resolution Department:
On October 5, 2023, The Bank of Missouri ********** received a complaint from your offices, on behalf of the
consumer identified in ID ******** (the customer).
We are reviewing the consumers concerns, and a response will be sent directly to the customer; the customer should
allow 5-7 business days to receive a response in the mail from The Bank.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************
Initial Complaint
Date:10/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I told them to close my account on October 4 - 2023. I told them I dont accept their new terms. But they didnt close my account.Close my account immediately!
Business Response
Date: 11/10/2023
Hello,
Please see the attached response.
Thanks,
November 10, 2023

Better Business Bureau
***************************
************************

RE: Better Business Bureau Complaint ID: ******** *********************

To whom it may concern:

We are in receipt of your correspondence received October 27, 2023, regarding the above-named individual. We are
reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
for the consumer to receive the response in the mail.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer Relations Contract Services
The Bank of Missouri
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from World Finance, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ****************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,***********************
Business Response
Date: 11/16/2023
Attached, please find our response to Complaint ID ********.
Thank you.
November 16, 2023

Better Business Bureau
*****************************************************************************************************

RE: Better Business Bureau Complaint ID: ******** ***********************

Dispute Resolution Department:

On October 24, 2023, The Bank of Missouri ********** received a complaint from your offices, on behalf of the
consumer identified in ID ******** (the customer).

We are reviewing the consumers concerns, and a response will be sent directly to the customer; the customer should
allow 5-7 business days to receive a response in the mail from The Bank.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.
Customer Relations Contract Services
********************
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently discovered an unauthorized inquiry on my credit report dated [Jan. 07, 2023]. I did not give consent for this inquiry and have no prior dealings with the business in question. I have contacted the creditor regarding this matter, but there has been no response from their side. Please investigate and remove it from my credit report promptly.
Business Response
Date: 11/02/2023
November 2, 2023

Better Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE:
Better Business Bureau Complaint ID: ******** – **** *******

To
whom it may concern:

We are in receipt of your correspondence
received October 23, 2023, regarding the above-named individual. We are
reviewing the consumer’s concerns, and sending a response directly to the
consumer. Please allow 5-7 business days for the consumer to receive the
response in the mail.

Please do not hesitate to contact our
office if you have additional questions or concerns.

Thank you.

Customer Relations – Contract Services
The Bank of Missouri
Initial Complaint
Date:10/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ***** ****** **** card has been repeatedly tampered with by different people. I owe no balance on the account, the account is completely paid out. More than twelve different fraudulent entries have been put on the account since June to ruin the account. No one has corrected the account and I have received over two hundred or more phone calls from different people claiming to be from ***** ******.
Business Response
Date: 11/07/2023
Attached, please find our response to Complaint ID ********.
Thank you.
November 7, 2023

Better Business Bureau
*** ** ********* ***** ****
*** ****** ** *****

RE: Better Business Bureau Complaint ID: ********-***** ****

Dispute Resolution Department:

On October 22, 2023, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the
consumer identified in ID ******** (the “customer”).

We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should
allow 5-7 business days to receive a response in the mail from The Bank.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.
Customer Relations – Contract Services
The Bank of Missouri
Business Response
Date: 11/09/2023
Hello,
Please see the attached response.
Thanks,
November 9, 2023
Better Business Bureau
*** ** ********* ***** ****
*** ****** ** *****
RE: Better Business Bureau Complaint ID # ********: ***** ****
Dispute Resolution Department:
On November 7, 2023, The Bank of Missouri (“The Bank”) received a message from your offices,
on behalf of the consumer identified in ID ******** (the “consumer”), wherein the consumer
stated they are rejecting The Bank’s November 7, 2023, response to their complaint.
A response was sent directly to the consumer on November 7, 2023, and they are encouraged to
allow 5-7 business days to receive The Bank’s response in the mail.
Thank you.
Customer Relations – Contract Services
The Bank of Missouri
Customer Answer
Date: 11/09/2023
Complaint: ********

If Bank of Missouri sent a statement by US mail and if I receive their statement, I will review it, but I don't expect anything to be right from Bank of Missouri--consider what this complaint is about.
(***** B. ****, esq., Macon Mayor & Prelate of The ******* ****** Inc, **** ******* Road #191, Macon, Georgia *****, ***** ********, *********************)

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Complaints

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Bank of Missouri is NOT a BBB Accredited Business.