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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ******* credit card. The company has sent letters to my family sending condolences for my death. I can not access to pay my card online any longer. I contacted them in October, I request to pay my bill in full. I was quoted 343.49 which I paid while on the phone. What they did was not to quote me the full account balance. They charged a late fee on 10/19/22. My payment was made on 10/21/22 . They did not include the late fee or the so called account maintenance fee there for once again leaving me with a balance which they continued to charge additional late fees on. They once again sent a letter to my family about my death. I contacted them again as I wanted to know what charges as I paid the account in full. They racked up 95.00 in fees and would not let me pay the account off and close account. The rep stated I need to prove I am still alive by getting Social Security to send a letter that I am not dead. They were ok taking my money in October, leaving out charges so they could continue to charge made up fees. This business used predatory practices to steal money. I understand that this is a card for people with poor credit. They use this to keep charging fee after fee after fee. The attached statement reflects the time line of my payment and fees charged on statement and a total of 311.46 in fees for the year of 2022... not charges to the account, but fees. This is a unfair practice It appears they will not let you close your account so that they can continue to charge these fees. I feel I should contact the Attorney General for the State of Connecticut to file a formal complaint, but I would like to give them the opportunity to correct this issue.

      Business Response

      Date: 12/30/2022




      December
      30, 2022

      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ******* **********

      To
      whom it may concern:

      We are in receipt of your letter
      received December 17, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:12/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ******* is reporting erroneous lates on my credit file. These lates are from 9/22 and 8/22. I was not late. I made my payments on time and never received any notification that lead me to believe otherwise. I recently checked my credit and noticed these lates. I would like for The Bank of Missouri to remove these lates from my credit file. I was not late.

      Business Response

      Date: 12/30/2022




      December
      30, 2022

      Better
      Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ***** ****

      To
      whom it may concern:

      We are in receipt of your letter
      received December 9, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:12/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received advertisement for the ******* Credit Card at my address on 10-4-22, but issued to another name ********* * ********. I emailed them and asked to have my address removed from their mailing list/records. On 10-8-22 I received an email from them saying that they took care of it. On 12-9-22 I received another advertisement for *******. Obviously, they are NOT doing what they said they would.

      Business Response

      Date: 12/20/2022




      December
      20, 2022

      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ****** *****

      To
      whom it may concern:

      We are in receipt of your letter,
      received December 9, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


      Customer Answer

      Date: 12/21/2022

      Complaint: ********



      I am rejecting this response because: they said nothing of what they did back in October when I contacted them.







      Sincerely,



      ****** *****

      Customer Answer

      Date: 02/21/2023

      Re: case #******** Received another ************* at my address; this is the fourth one. Please update me on what has been done so far with this case, and if I need to report this as a case of harassment.

      Remove my address from their mailing list/records which I asked them to do on 10-4-22.

      Business Response

      Date: 03/03/2023




      March 3, 2023

      Better Business Bureau
      211 ***********, Suite 2060
      ********, ** 63102

      RE:Better Business Bureau Case # ******** ***********************

      To whom it may concern:

      We are in receipt of your letter,received February 21, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations *****************
      ********************


      Business Response

      Date: 03/13/2023

      ******************************************* ************************************************************************************ RE: BBB Complaint #: ******** Dear ***********************: We are in receipt of your correspondence to the Better Business Bureau regarding Fortiva Credit Card offers that you received at your address intended for other individuals. This will confirm that we have updated our records to prevent future offers at your address to *******************************, in addition to *******************************. Our original block was placed for offers in your name. Please allow up to ************************************************************************* progress. You may also want to contact your post office if you are receiving unwanted mail from other companies addressed to other non-residents. Thank yo

      Customer Answer

      Date: 03/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; as long as no further contact from the Bank of Missouri after 2 months. If so, another BBB filing will be made, and not resinded. 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off the entirety of the balance and it is still showing that I owe $697.00. It is showing up as a "Collection/Chargeoff" despite me making the full payment of $697. I am no longer liable for this debt and demand this be removed from my credit report as a derogatory/collection.

      Business Response

      Date: 12/09/2022

      December
      9, 2022
      Better
      Business Bureau
      211
      N. Broadway, Suite 2060
      St.
      Louis, MO 63102
      RE:
      Better Business Bureau Case # ******** * ******* *****
      To
      whom it may concern:
      We are in receipt of your letter
      received November 30, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.
      Please do not hesitate to contact
      our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract
      Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE BANK OF MISSOURI and do not have a contract with THE BANK OF MISSOURI. They did not provide me with the original application like I asked.

      Business Response

      Date: 12/08/2022

      December
      8, 2022

      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ***** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received November 23, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from BK OF MO on my credit report. It says it was opened on 07/19/2018 for $0 with account number starting in **************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 12/07/2022

      December
      7, 2022

      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ***** *******

      To
      whom it may concern:

      We are in receipt of your letter
      received November 22, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Bank of Missouri total v. They did not provide me with the original application like I asked.

      Business Response

      Date: 12/05/2022

      December 5 2022
      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****
      *** ****** ******** ****** **** * ******** * ****** *****
      To whom it may concern:
      We are in receipt of your letter received November 20, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against The Bank of Missouri/******* located in Atlanta, GA. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, The Bank of Missouri/******* has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.

      Business Response

      Date: 12/02/2022

      Hello,

      Please see the attached response.

      Thanks,

      We are in receipt of your letter received November 18, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Name: The Bank Of Missouri/MileStone
      Account#: **************** 
      Please investigate discrepancy with listed account name/number as many discrepancy were found on my credit report between. charge-off, Balance date, Responsibilty ,

      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

      15 U.S.C 1681 section 602 A. States I have the right to privacy.

      15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

      In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

      Business Response

      Date: 11/29/2022

      Hello,

      Please see the attached response.

      Thanks,

      November 29, 2022
      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****
      RE: Better Business Bureau Case # ********* ******* *****
      To whom it may concern:
      We are in receipt of your letter received November 15, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my ******** credit card over a month ago and am STILL owed a refund for the credit balance on my account of $81.04. I want a check sent to my home address ASAP.

      Business Response

      Date: 11/28/2022

      Hello,

      Please see the attached response.

      Thanks,

      November 28, 2022
      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****
      RE: Better Business Bureau Case # ********* ***** ********
      To whom it may concern:
      We are in receipt of your letter received November 14, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    Bank of Missouri is NOT a BBB Accredited Business.

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