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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed I had late payments from TBOM/VT on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 01/24/2023




      January
      24, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * **** *******

      To
      whom it may concern:

      We are in receipt of your letter
      received January 13, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of buying a home and need a letter of my current balance for credit rescoring and the people at ********* ******* are saying that this can take 2-5 business days, I need this today. My meeting with the lender is tomorrow.

      Business Response

      Date: 01/20/2023




      January
      20, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * ****** *****

      To
      whom it may concern:

      We are in receipt of your letter
      received January 12, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for this debt, the debt has been charge off. The Bank of Missouri (****** **) has proceeded to violate my privacy and rights by publishing this on all 3 Credit Bureaus without my consent and/or permission.

      In accordance with the Fair Credit Reporting act. The Listed account below has violated my federally protected consumer rights to privacy and confidentiality under ** *** ***** ******** **************** ** ***** **** ******* *** *. States I have the right to privacy.

      ** ***** **** ******* *** * ******* *: It also states a consumer reporting agency cannot furnish a account without my written instructions

      15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

      15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 01/24/2023




      ******* *** ****


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * **** *********

      To
      whom it may concern:

      We are in receipt of your letter
      received January 12, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!

      Business Response

      Date: 01/20/2023




      January
      20, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * ******** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received January 9, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting inaccurate private and personal information to the credit reporting agencies. I have reached out to the company for resolution via dated and express mail. There is no record of a account with this company. According to 15 USC 1692a (2), the term “Communication” means the conveying of information regarding a debt directly or indirectly to any person through any medium. As per the literal interpretation “Any medium” includes any oral, written, electronic, or other medium. Therefore, furnishing of the Consumer Report (bearing information regarding the alleged debt) by the Company will amount to Communication as per Fair Debt Collection Practices Act (FDCPA). If this reported information to the credit agencies is not removed a Lawsuit WILL be commenced against this company seeking financial restitution. I am requesting that this account be deleted from all 3 credit reporting bureaus.

      Business Response

      Date: 01/17/2023

      January
      17, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ****** **************

      To
      whom it may concern:

      We are in receipt of your letter
      received January 5, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:01/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ****** Credit Cards many times and I told them that I'm going through financial hardship. First I was affected by Covid. Then my business got affected by hurricane in Florida. I asked them to waive late fees and interests since October which are more than $60 every month. But they're denying to waive these fees. Every bank and credit card company are waiving fees to help people while we're in economic recession but this company doesn't care for us. We're hit by a hurricane. Our businesses are affected. But they just care for money and that's all. I won't make any payment till they waive the fees and I don't care if they send me to collections at this point. First I need food to eat. I need to survive and I won't risk my health and my life for this horrible company that doesn't care for the current economic crisis and its customers. When nobody can pay these high fees, they will go bankrupt if they don't accept to waive these rip off charges.

      Business Response

      Date: 01/12/2023

      January
      12, 2023

      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ******** * ****** ********

      To
      whom it may concern:

      We are in receipt of your letter
      received January 3, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri

      Customer Answer

      Date: 01/12/2023

      Complaint: ********



      I am rejecting this response because:

      The ****** credit card company still hasn't refunded the interests back to my card. I specifically told them that I'm affected by the hurricane and I'm going through hardship by calling them several times. But they're rejecting to help me at this time by not waiving late fees and interests that they charged since October. I'm not asking them to refund thousands of dollars. I'm just asking them to refund the interests and late fees SINCE October.

      This bank doesn't care for us. They show that they don't care for the People during hardships. All other banks helped us during extraordinary times but this bank is so greedy that they don't care for the People. There should be a class action lawsuit against this bank and their practices. It's their duty to work with us during financial hardships but they're not following the consumer rights.





      Sincerely,



      ****** ********

      Business Response

      Date: 01/13/2023

      The Bank of Missouri's response was just mailed this morning 1/13/23; therefore, the customer has not received our response yet. The additional information dated 1/12/23, is not a rejection of our response to the customer, and does not include any new information since the original complaint. As our 1/12/23, response to the BBB states, please allow 5-7 business days for the consumer to receive the response in the mail.

      Please let us know if you have any questions.

      Thank you,

      ******* ** ****
      ******** ******** *** ********* **********
      *** **** ** ********
      *** ***** ************ * **** *** *** * *********** ** *****
      ****** ************ **** ***** * ****** ****** ************ *
      ***** ************************
      **********************

    • Initial Complaint

      Date:01/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I understand the individual in receipt of this letter is most likely not an attorney. Therefore, I have provided the LAWS and definitions to educate any person of my legal rights in the United States of America.

      Under federal law, you have thirty (30) DAYS TO COMPLETE YOUR RE-INVESTIGATION. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen (15) days of the completion of your re-investigation.

      Business Response

      Date: 01/13/2023

      January
      13, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case # ********

      To
      whom it may concern:

      We are in receipt of your letter
      received January 2, 2023, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:12/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite providing proof of payment, for account ending in ****; this company refuses to bring my account current. The company states that I failed
      to make my payment on-time for December 2022. I made my payment December 3rd, posting in my bank December 5th. Also, this company is refusing to send me another credit card for this account because they consider that my account is overdue. I am seeking remedy of my account being made current and a replacement card.

      Business Response

      Date: 01/06/2023

      January
      6, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Case * ******** * ****** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received December 30, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have closed my First Access credit card (ending in ****) after making a double payment, one of which involves a $150 payment I made several weeks ago from my ********** Bank account, but for some reason that Bank of Missouri refuses to acknowledge receipt! Yet my ********** Bank account clearly shows a $150 payment sent and received by the Bank of Missouri. I do not trust Bank of Missouri in any way, and the bank's BBB status makes me even more wary. I demand a $150 refund via check to my name.

      Business Response

      Date: 01/20/2023




      January
      20, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      *** ****** ******** ****** **** * ******** * **** ******

      To
      whom it may concern:

      We are in receipt of your letter
      received December 29, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:12/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So Ive tried to work this out with continental finance but I cant get in touch with corporate people only customer service representatives. ********************** issues the fit Mastercard. I received a letter on **** informed delivery from them and I dont know why because the letter has not arrived in person it was supposed to today but did not. I have already paid $35 this month and the representative is saying today she did not know why there was a hold on the credit card account. So I dont know what they want from me because continental finance refuses to give any information.

      Business Response

      Date: 01/09/2023




      January 9, 2023

      Better Business Bureau
      211 ***********, Suite 2060
      ********, ** 63102

      RE:Better Business Bureau Case # ******** *************************

      To whom it may concern:

      We are in receipt of your letter received December 28, 2022, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************


      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Bank of Missouri is NOT a BBB Accredited Business.

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