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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, a hard inquiry was made on my credit report from Bank of Missouri today 9/9/22. I was notified by ****** *****. I immediately logged in to see it. I tried contacting ******* but now I am locked out of my account. Which makes no sense because I have not even tried to log in in months. I was supposed to have a credit freeze so no inquiries could be made on any of my reports. I already had my identity stolen once and it seems someone is up to something again. I did not apply for any credit in over two years and all my accounts are supposed to be locked/frozen. I did not apply for credit from Bank of Missouri today or at any time. I just know this is the start of someone trying to steal my identity again and I don't know what to do!!

      Business Response

      Date: 09/21/2022



      We are in receipt of your letter
      received September 10, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the
      response in the mail.
      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please send me the documentation about this account, if you can’t evidence this account you need to remove the reported negative remarks and update as paid as agreed. This is PAID ACCOUNT. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation

      Business Response

      Date: 09/22/2022



      To
      whom it may concern:

      We are in receipt of your letter
      received September 9, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C 1681 SECTION 602 A. Staes I have the right to privacy.

      15 U.S.C 1681 SECTION 604 A. also states a consumer reporting agency cannot furnish an account without my written instruction.

      The creditor is in violation of Section 623(a)(5) of FCRA, which says:

      “In general. A person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any similar action shall, not later than 90 days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action…”

      I provided proof of date of last activity, which in my case was 2 years ago (well over the 90 days a creditor has to provide date of delinquency). I also provided proof that the date of delinquency is missing from my report.

      Business Response

      Date: 09/22/2022



      We are in receipt of your letter
      received September 8, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had called Bank of Missouri for a ***** **** card. The account was charged off in 2021. I called the number on my crefit report and asked to settle account and pay for delete off credit report. I was told i had to pay in full for this to happen. I paid in full on August 23,2022. Still is reporting on credit report. I was told the whole tradeline eould be deleted. I sincerely hope this can be deleted off my credit report asap as I am trying to buy a house. Attached is documenting information.

      Business Response

      Date: 09/23/2022



      We are in receipt of your letter
      received September 7, 2022, regarding the above referenced individual. We are
      reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the
      consumer to receive the response in the mail. Upon receipt of the signed
      disclosure consent form from the consumer, we will forward a copy of the
      response to your office.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank of Missouri is falsely reporting twice in my credit report. I have contacted them several times and they had stated that they do not have an account this has been going on years now I have filed over 19 disputes with no resolution

      Business Response

      Date: 09/21/2022


      We are in receipt of your letter received September 3, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 08.05.22. Amount Paid: $117.82. The business committed to provide me a full refund of $117.82. Nature of Dispute: I had an arranged payment with ******. They took the initial $117.82 and then a day later tried to draft it a second time. As soon as I noticed, I called ****** and told them they needed to stop payment on the pending payment, instead of doing that, they turned my autopay off, which then proceeded to deduct the money from my bank account. So, not only did I get hit with an overdraft fee from my bank, but I was also hit for the $117.82. ****** very poorly attempted to resolve my issue. Every time I talked to someone new, I was told something completely different than the last. Initially, I was told I'd be issued a refund in 3-5 business days, the next time it was 7-10 business days, then I was told I'd be receiving a refund check in 10 business days. The final time I was told I wouldn't be receiving a refund at all. They refuse to take accountability and seem far from interested in helping me resolve this matter.

      Business Response

      Date: 09/21/2022


      To whom it may concern:
      We are in receipt of your letter received September 2, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want some help regarding this account that was reporting on my credit report. I need this to be remove because this is is just so wrong!

      Business Response

      Date: 09/14/2022

       

      We are in receipt of your letter received September 1,2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri ,

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got approved for a ***** card back in Oct of 2021 waited and waited for the card , forgot I used the address I was at but had recently moved. Spoke to the company sent in the required information. Was advised the card would be sent out. Til this day I never received the card , applied for another fit card and paid the fee after approval. And I’m still having issues with this company in getting my money or the two cc I was approved for this is going on almost a yr

      Business Response

      Date: 09/14/2022



      We are in receipt of your letter received September 1, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This name is showing up as a collection on my credit bureau. I've never done business with this bank before. I've never had a credit card in this name as well. I repeatedly tried to dispute this on all credit bureau's without success out success of getting it removed removed. Each time they say that they have met the requirements yet nobody can tell me what this debt is for.. There is no detailed information on the account  account. There is no date of opening except for August of 2020. I definitely know that I did not open up an account in that time frame with anybody, bank credit card or otherwise around that time. I was going through a very intense custody battle and was very ill, I'm still very ill. I was a victim of identity theft by my ex husband in 2018, in which he opened up a bank account in my name And it was turned over to tell a check. I just recently found out about this and had to fix that. If anything else has been done as a result of this act, I need to know about it immediately. All I do know is I've never done business with this company I've never opened up a bank account or a credit card or anything else with this information on it.
      They have never provided any documentation of any kind when when I have disputed with the credit bureau's. If there is any kind of statements or anything related to this account, they needed to provide them. On my credit report there is no detailed information whatsoever in the credit file. There is no payment history, amt, date, etc..there is no credit limit, there is no credit history, there is no Banking account information or loan information, Loan amount, Activity, Late pays. You can't just report this as a collection and say ok, you owe this debt and that's it, it's yours, deal with it. No explanation whatsoever that, it's yours, no proof. If I say it isn't mine, then it isn't. I Have been trying to clean up my credit for 2 yrs now. I need this
      off. I'm about to buy a new home. Please help.

      Business Response

      Date: 09/12/2022


      We are in receipt of your letter received August 28, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank routinely defrauds its customers and hides behind offshore call centers and subcontractors to avoid liability. The bank also routinely makes fraudulent and incorrect reports to credit bureaus, even after customers have notified them and provided documentation to support their position. The bank also routinely commits interstate wire fraud by soliciting customers across state lines and then defrauding them once they open an account. Tried to contact the executive office to notify them of their terrible customer service, only to be told that the bank is no longer involved with their own credit products and that I would need to contact the "offshore" subcontractor to file a complaint. The rep at the so-called corporate office did not even know the name of the head of the bank she claims she works for. The sound of a crying baby in the background indicated she worked from home and was not actually at the bank office. She confirmed this fact. When I notified the executive office that the BBB has over 200 recent complaints on file already, they could not have cared less.

      Business Response

      Date: 09/08/2022



      We are in receipt of your letter received August 25, 2022, regarding the above referenced
      individual. We are reviewing the consumer’s concerns and sending a response directly to the
      consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
      receive the response in the mail. Upon receipt of the signed disclosure consent form from the
      consumer, we will forward a copy of the response to your office.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri
       

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