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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.LLO/TBOM ACCT #: **************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 01/22/2025


      January 22, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ******

      To whom it may concern:

      We are in receipt of your correspondence received January 2, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:12/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.TBOM/CONTFIN ACCT #: ************ ***. $1,084 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 01/03/2025

      Attached, please find our response to Complaint ID: ********.

      Thank you.

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was previously a credit card holder of an Oportun credit card. The Bank of Missouri purchased the credit line, discontinued Oportun and transferred the debt to a "Revel" card, which I never received. The problem is that I never received the Revel card, which made me unable to create an online account, and unable to pay the month bill, which I would LOVE to pay.I called about a month ago about this issue, and was told that a card would be sent in the mail. It was not.I called again today asking again for a card so I could activate my online account and make payments. I also requested that since the current issue was not a result of an action I took, that the late fees be removed. I was informed that they would only discuss removing those fees and sending the card AFTER I had given them a payment method. When I tried to give them a credit card, they told me that there would be a $5 fee to pay via the card, which I refused. I again requested a card so I could create an account to pay the fee online, and was again refuted.

      Business Response

      Date: 01/08/2025

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with TBOM/MILSTNE, I do not have a contract with Bank of Missouri, they did not provide with me with the original contract as I requested.

      Business Response

      Date: 12/30/2024


      December 30, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* *******

      To whom it may concern:

      We are in receipt of your correspondence received December 20, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Bank of Missouri . I dont have a contract with the bank of Missouri. They did not provide me the original contract I have requested

      Business Response

      Date: 12/30/2024


      December 30, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* *******

      To whom it may concern:

      We are in receipt of your correspondence received December 18, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:12/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am no liable for this debt with Missouri bank. I do not have a contract with this agency. They have not provided me with original contract like requested.

      Business Response

      Date: 12/26/2024

      December 26, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ******** ******

      To whom it may concern:

      We are in receipt of your correspondence received December 13, 2024, regarding the above-named
      individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.TBOM/ACC ACCT #: **************** ***. $1,321.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/26/2024

      December 26, 2027


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ******* *******

      To whom it may concern:

      We are in receipt of your correspondence received December 12, 2024, regarding the above-named
      individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 01/15/2025

      To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. TBOM/ACC ACCT #: **************** ***. $1,321.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 01/15/2025

      Hello,

      There is no new information the customer's message is the original complaint that we have already responded too.

      Thank you,

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found that an account under your name has been reported inaccurately. I am a victim of identity theft, and I am going to file a dispute with the *** to address this issue.The following account, which appears on my credit report, does not belong to me:Creditor Name: TBOM/CONTFIN Amount: $450.00 I request that this account be removed from my credit report as it was opened fraudulently, without my authorization. It appears it has been open for sometime now. I was alerted that the credit has been increased. Please let me know if any further information or documentation is needed to resolve this matter. Thank you for your prompt attention.

      Business Response

      Date: 12/26/2024

      December 25, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** India ******

      To whom it may concern:

      We are in receipt of your correspondence received December 11, 2024, regarding the above-named
      individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a full payment on my ********** credit card (issued by the Bank of Missouri) of $214.25 on 11/27/2024 straight from my bank account, via my debit card. The Total portal shows my payment was processed, but they refuse to update my available credit and it says zero dollars available. When I call their customer service, they keep stating that there is a restriction on my payment and I need to prove the payment is legit. The bank account I used to make this debit card payment confirmed the payment was successful. Total has taken my money and refuses to update my account with my available credit. They stole my money. They also charged me twice for the $75 yearly fee. This credit card is a scam and they are thieves. I need my payment refunded back to me immediately since they refuse to apply it to my credit card account and acknowledge that it is a legit payment directly from my bank account - they also need to refund my $95 for opening the credit card and the annual fee of $75 - and then close out this card with no future charges or fees.

      Business Response

      Date: 12/26/2024

      December 26, 2024


      Better Business Bureau
      ***************************
      *******************


      RE: Better Business Bureau Complaint ID: ********Nushin ********

      Dispute Resolution Department:

      On December 11, 2024, The Bank of Missouri ********** received a complaint from your offices, on
      behalf of the consumer identified in ID ******** (the customer).

      We are reviewing the consumers concerns, and a response will be sent directly to the customer; the
      customer should allow 5-7 business days to receive the response in the mail from The Bank.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 12/26/2024

      Complaint: 22667293

      I have reviewed the business' response and am rejecting it because:
      The response needs to come through the Better Business Bureau in order to be in this record. You already had plenty of time to resolve this directly with me, and failed - that is why you were reported to the Better Business Bureau. You are a financial institution that is stealing people's money. This is against the law. 


      Sincerely,

      ****** ********

      Business Response

      Date: 01/03/2025

      Attached, please find our response to the customer's rebuttal.

      Customer Answer

      Date: 01/07/2025

      Complaint: 22667293

      I have reviewed the business' response and am rejecting it because: the response must be submitted via BBB. They can very easily black out or not provide specific account details. I have not received any direct response from the Bank of Missouri yet regarding this complaint (which was submitted last month). They are playing games and their response MUST be submitted via BBB. I am already speaking with an attorney regarding this matter.



      Sincerely,

      ****** ********

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with BANK OF AMERICA and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since BANK OF AMERICA has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 12/26/2024

      December 26, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ******* ********

      Dispute Resolution Department:

      On December 10, 2024, The Bank of Missouri ********** received a complaint from your offices, on
      behalf of the consumer identified in ID ******** (the customer).

      We are reviewing the consumers concerns, and a response will be sent directly to the customer; the
      customer should allow 5-7 business days to receive the response in the mail from The Bank.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations Contract Services
      The Bank of Missouri

    Bank of Missouri is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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