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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with CENTRAL PORTFOLIO CONTROL, They did not provide me with the original contract as i requested

      Business Response

      Date: 03/03/2025

      March 2, 2025


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ***** ***** Brea

      To whom it may concern:

      We are in receipt of your correspondence received February 16, 2025, regarding the above-named
      individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ****************************
      ********************

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aspire credit company stole my money refuse to return it and has since put a balance on my credit I dont owe they also closed my accounts without my permission and maliciously *** contacting me and harrasing me Ive since filed a civil lawsuit against the bank because they issue aspire credit card

      Business Response

      Date: 02/20/2025

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was the holder of credit card that was purchased by Bank of Missouri who issues the ***** Credit Card. I quickly learned that it was impossible to reach a person and the interest rates were exorbitant. I paid off the account, however, an error cause the account to be overpaid. I finally able to reach a person by phone, close the ACC and request my refund. The person on the phone told me I would receive a check via USPS Mail in 2 weeks. They charged me $25 to issue the overpayment. It's been a month now and I still have not received my check for just short of $500.

      Business Response

      Date: 02/20/2025

      Hello,

      Please see the attached response.

      Thank you,

      February 20, 2025
      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****
      RE: Better Business Bureau Complaint ID: ******** – ******* *****
      To whom it may concern:
      We are in receipt of your correspondence received February 7, 2025, regarding the above-named individual.
      We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow
      5-7 business days for the consumer to receive the response in the mail.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 02/20/2025

      Complaint: ********



      I have reviewed the business' response and am rejecting it because:



      I was finally able to reach someone at ***** Credit Card.  The representative listened to my complaint last week and stated I would receive an email by Tuesday of this week with information regarding my refund.  I have received nothing.  I would like the Bank of Missouri to provide details immediately.  I closed my account and requested the refund in late December 2024.  Today's date is February 20, 2025.



      Sincerely,



      ******* *****

      Business Response

      Date: 02/20/2025

      Hello,

      Please allow the customer response to reach you.

      Thank you,

      Customer Answer

      Date: 02/22/2025

      Complaint: ********



      I have reviewed the business' response and am rejecting it because:



      The answer they provided was not an answer, it just said they would investigate.  I want to know when I can expect my long overdue refund.



      Sincerely,



      ******* *****

      Customer Answer

      Date: 02/25/2025

      Where is the refund ?  See both statements attached.

    • Initial Complaint

      Date:01/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable with this debt with The Bank of Missouri. I do not have a contract with The Bank of Missouri, they did not provide me the original contract as requested.

      Business Response

      Date: 01/30/2025


      January 30, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ********

      To whom it may concern:

      We are in receipt of your correspondence received January 18, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:01/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/17/2025 I called this company several times requesting help due to a financial hardship that is caused by means beyond my control. I have been given the run around and was told we don't have a reage program. I told them I can't afford 441 dollar payment which was not caused by me. Meanwhile they are charging fees and stating I am four months behind . I am making payments on time. This is ridiculous. Also they a Hang up on me and transferring me not to a manager.

      Business Response

      Date: 01/29/2025

      Attached, please find our response to Complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:01/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently have a Fortiva credit card through the Bank of Missouri, and had it set up for the monthly payments to be made via my bank billpay. Recently changed to a new bank, so I cancelled the payments for January with my old bank billpay to update with the new bank, but my old bank went ahead and sent the payments out anyway. Contacted the bank to find out what could be done and was told that the only thing they could do was to place stop payments on the payments they had already gone out. Once ******* received the wrong payment from my old bank and it was returned they charged me a returned payment fee of $30.00. Contacted ******* on 01/11/2025 to request the fee be waived and ******* refused to waive the fee, even though this mistake was NOT my mistake.

      Business Response

      Date: 01/27/2025

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received this milestone card that this company issues in the mail 01/08/2025. I activate the card same day, I tried to use my card, and it was declined, customer service was closed, I waited till the next day to call customer service, they told me that there was a block on my card and that they removed it, so I go to my supplier, try to use my card and it gets declined again. I then call customer service back again I get told that the merchant is showing up as a suspicious merchant, they asked me to confirm the merchant's information, which I did so yet again they said they removed this block, and I should be able to use my card. I leave that merchant after so much trouble, I go to another merchant, try to use my card for the same amount, the card gets declined again, I call customer service again I get told that now I need to wait *************************************************** the business of having a credit card ever had to experience something like this just after activating a what is supposed to be a new credit card. It's like they got people's personal information, give them a credit limit, but tell you when and where you can use your card. They're what is suspicious. And they have options for a credit increase, but yet on the automated system it states they don't offer credit increases, something is not right, I am reporting this to Credit Karma as well.

      Business Response

      Date: 01/28/2025


      January 28, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ********* *******

      To whom it may concern:

      We are in receipt of your correspondence received January 9, 2025, regarding the above-named individual. We are reviewing the consumers concerns and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:01/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Bank of Missouri and do not have a contract with **************************. I have disputed this in the past, I have ask for documents of contract and I have received nothing, I want this removed immediately from my credit report. Acct # on report ***************,

      Business Response

      Date: 01/23/2025

      January 23, 2025


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** **** *******

      ******************************

      On January 7, 2025, The Bank of Missouri ********** received a complaint from your offices, on behalf
      of the consumer identified in ID ******** (the customer).

      We are reviewing the customers concerns, and a response will be sent directly to the customer; the
      customer should allow 5-7 business days to receive the response in the mail from *********

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      *************************************
      ********************

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to demand the immediate cessation of reporting any and all information related to my account (Account Number: *************** to consumer reporting agencies, such as **********, ********, and Equifax.Your reporting of my account violates my rights under 15 USC 6802, which explicitly prohibits financial institutions from disclosing nonpublic personal information to nonaffiliated third parties without:1. Clearly and conspicuously notifying the consumer of your intent to share such information.2. Providing the consumer with an opportunity to opt out of such disclosures.3. Explaining how the consumer can exercise their opt-out rights.I was not provided with the required notice, nor was I given the opportunity to opt out of such disclosures, as mandated by law. Furthermore, under 15 USC 6801, you have an affirmative obligation to respect customer privacy and protect the confidentiality of nonpublic personal ************** sharing my account information with consumer reporting agencies, you are in direct violation of 18 U.S. Code 1028A Aggravated Identity Theft, which states:? It is a federal offense to knowingly transfer, possess, or use another persons identifying information (such as Social Security numbers, account numbers, or financial data)without lawful authority, during and in relation to another ********* this case:? You have used and disclosed my nonpublic personal information (account details,balances, and more) without my permission.? The act of reporting this information, without fulfilling your legal obligations under 15 USC 6802, constitutes a felony violation of my consumer ********* such, your actions also qualify as aggravated identity theft under 18 U.S. Code 1028A, given the unlawful transfer of my personal information to nonaffiliated third parties.I demand that you immediately cease all reporting of this account to consumer reporting agencies and remove any previously reported information.

      Business Response

      Date: 01/21/2025

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:01/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill for a credit card I never applied for or agreed to, which includes an annual fee. I'm certain I never applied or agreed because I never accept a card with an annual fee, ever.I've contacted the bank (dba "Revel") to advise them of the situation and request the account be closed and charge reversed, but BBB should be aware of these shady business practices and the potential others may be affected.Additionally, I changed my legal name a year ago, and the bill, which is the first communication I've gotten from them, arrived addressed to my previous name. If I had applied for a card, I would have done it in my current name. This may indicate some individual or group may be harvesting information and unlawfully submitting credit applications or issuing approvals to others who did not apply for credit. I have also advised the card issuer of this, but BBB should be aware.

      Business Response

      Date: 01/21/2025

      Hello,

      Please see the attached response.

      Thank you,

    Bank of Missouri is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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