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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Collection. I do not have contract with The Bank of Missouri. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/02/2024


      October 2, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ***** *****

      To whom it may concern:

      We are in receipt of your correspondence received September 24, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:09/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I not liable for this debt with ******************** because I do not have a contract with ********************, they did not provide me with the original contract as requested.

      Business Response

      Date: 10/09/2024

      Attached, please find our response to Complaint ID: 22320914.

      Thank you.

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened a line of credit (credit account card) with Aspire in May of ********************************************************************************* to withdraw cash advances on the card - with a fee I have utilized my card according to the agreement - paying any monthly bills in full My card was placed on hold for "possible fraud" because of making several payments per month on my card Never notified that this was not allowed Without any discussion - Aspire closed my account - impacting my credit report verbally told because i "used it to take money out and made too many payments."annual fee of ****** was charged and i only had the account for 3 months, so this should be refunded I am wondering how they can legally close my account for making payments, as this then shows poorly on me in credit reporting. I would like to CHOOSE to close my own account if they are not happy with me paying my bill off in total weekly.

      Business Response

      Date: 10/04/2024

      Hello,

      Please see the attached response.

      Thank you,

      Customer Answer

      Date: 10/08/2024

      I have read this complaint will be closed after 7 days, however, I cannot determine if I am accept or reject the companies response since they are reviewing my account and mailing a response to me, which will take 7 days. Can this stay open longer so I have time to get their response and read it? 

       

      Thank you

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Verve Mastercard has twice suspended my charging privileges' because they let someone hack my account. June/July account hacked, fraudulent charges made as well as payments. Those payments were stopped (not made or stopped by me). Spoke to Verve numerous times, finally received help. 08/12 sent email to back office as per instructions proving my address and that the debit card used was not mine. 08/31 spoke to *** who was going to clear up fraudulent charges from ***** and stated that my account was restored and I was able to proceed with auto pay, etc, 09/05 I receive a letter stating the same thing that I broke the agreement with the ** company by reversing payment. I am, receiving late fees, bad credit marks. My balance is not at 2200 when I have a credit limit. Spoke to numerous ***s again who state that any payments I make now have to be vis secure funds at my expense. Not happening. I am not paying them at my expense because they let someone hack my account, make payments, delete payments, make charges. It's ridiculous. I have wasted hours of my life on this. Asked for a supervisor, was told no one was available and I would receive a call back. NOTHING. They seem to be able to keep adding late fees for non payment and calling for payments, but no one can fix this for me. I am the victim here

      Business Response

      Date: 10/03/2024

      Hello,

      Please see the attached response.

      Thank you

    • Initial Complaint

      Date:09/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After payment of processing fee of 95..got charged a 99 dollar fee not disclosed in mailed card info

      Business Response

      Date: 09/30/2024

      Good morning,

      We have conducted a review of our customer databases for active accounts, credit applications, and charged off accounts,and were not able to locate an open account for this consumer based on the information provided; however, it is possible that we may be able to locate an account with additional information, which may include the account number (or at least the first six digits of the account number), a copy of their credit report reflecting the account, name of the credit card, etc.

      Thank you.


      Contract Services Complaint Resolution Team
      The Bank of Missouri

    • Initial Complaint

      Date:09/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aspire Credit Card /The Bank of Missouri ************** Card ending in On 08/21/2021 I opened an account with Aspire Credit Card ending in 5827, 12 months later I noticed an annual fee of $49.00 and called and canceled the card on 10/12/2022 and was told I would still be charged the $12.50 fee per month until the account was paid off. I checked my account today and noticed they have charged me a $49.00 annual fee for the last three years on a "Closed Account" on top of the $12.50 per month. This is a total rip-off to charge an annual fee on a closed account. I demand the last three years' annual fees be credited back to my account. This is an outrage to charge someone these types of fees on a closed account that is not being used.

      Business Response

      Date: 09/27/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:09/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE INQUIRE FOR TBOMMILESTONE WAS REPRORTED SEPTEMBER 11TH 2024 ON MY TRANSUNION ACCOUNT.I AM NOT LIIBLE FOR THIS ********** OF MISOURI, I DO NOT HAVE A CONTRACT WITH MILESTONE MASTER CARD.I HAVE NOT BEEN PROVIED WITH THE ORIGANAL CONTRACT.TBOMMILESTONE PO BOX 4499 BEAVERTN, OR ***** **********

      Business Response

      Date: 09/24/2024


      September 24, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ********** ********

      To whom it may concern:

      We are in receipt of your correspondence received September 11, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have debt with Total V BAnk of Missouri. I do not have a contract with national credit adjustThey did not provide me with the original contract requested.

      Business Response

      Date: 09/10/2024

      We are the issuing bank and we would not have any information on this issue.  Please contact Total ********* at **************.

      Business Response

      Date: 09/17/2024

      Please see attachment for business response.

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told to in a letter by the Aspire Credit Card people to send in documentation for that credit card and I dont even have one or any documents whatsoever since someone else used my name and personal information and filed a application and now I am being charged fraudulent charges on that account even though I dont have any documents or their credit card whatsoever and I called on it more than once back in 2023 and they did nothing about it and let it continue and now they want me to pay them over $900 on fraudulent charges that wasnt even me since I dont have that credit card but I also found out that I was unfortunately paying them and I was told the credit card was paid off and I didnt owe anything on it and the person I was talking to that told me on the phone when I called about that she was scared and afraid and then she transferred me to somebody else and that person said that I owed them that amount and I told them I dont have that credit card and I didnt use it plus I dont even own one and they still didnt do anything about it and the fraudulent charges keep going. So I closed it and found out that credit card was a scam and a fraud and it was on the **** scam and fraud credit card list. So now I want all of my money back from them that I was unfortunately paying even though I dont have or own that credit card !!!!!!!

      Business Response

      Date: 09/24/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:09/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After multiple fruitless attempts to correct my account after
      fraudulent charges were applied to my credit card, I find it necessary
      to contact you directly to lodge a complaint and to seek resolution of
      my problem described as follows:
      Record of Fraudulent Charges-I
      reported a fraudulent charge in the amount of $139.74 on my card to your
      Customer Service on 09/27/23. I was transferred to your Fraud
      Department and was assured that they would investigate the report,
      cancel my card, and send me a new card. I received the new card, however
      a second fraudulent charge by the same "vendor" was charged to my card,
      this time in the amount of $134.74 which was then applied by your
      company to the new card which had been sent to me. Thus, two charges
      were made by the same company, and accepted by you despite my protest.
      In other words, it appears that your company Fraud Department chose to
      believe this bogus company instead of me, your customer who had already
      protested the initial charge.
      I never ordered any products from this "company" and have no pets as I have allergies which preclude me from having them.
      I
      contacted your Customer Service Department again, reporting on the
      second bogus charge, and once again, they transferred me to the Fraud
      Department. The Fraud Department told me they would investigate. Subsequently I received multiple pages of
      so-called documentation, copies of which I have attached for your
      consideration.
      1. Please refer to the documents which were sent
      to me by your Fraud Department, page 5, where there is no delivery date,
      no carrier, and no tracking number for the so-called order. There were
      no orders! This is a SCAM company!
      2. I have never heard of this
      company and cannot find them on internet searches using their
      ***************************** domain name.
      3. On page 7 of 10 of
      the documents the Fraud department sent to me, in the Overview, the
      business claims to be operated by Crew Focus Eminent, Inc. This company
      is registered as a "Wyoming Domestic Profit Corporation" located in
      Sheridan, Wyoming.
      4. These charges have not been removed from my
      credit card account despite my protests and repeated calls to Customer
      Service and the Fraud Department. And, in fact, interest charges and
      fees have been added to my card every month!
      Thus, my only
      recourse now is to lodge my complaint with you about your company and
      notify authorities of your lack of concern and diligence in pursuing
      reported fraud.
      The conclusion that I have is that your company
      is not concerned with customers, but ONLY with making money from your
      card holders regardless of the means and without regard for fraud that
      is being committed. There is an appearance that you, as leaders and
      executives turn your backs on your customers who have trusted you to be
      their trustworthy and reputable defenders. Instead, this situation
      leaves me questioning your integrity and honesty.
      You have left
      me in a situation that I do not appreciate. Someone really needs to do
      their job, and at this point, that is you as the company Board of
      Directors and Officers.
      I expect a favorable and satisfactory resolution of this matter will be forthcoming within ten days. Thank you.

      Business Response

      Date: 09/30/2024

      September 30, 2024

      Better Business Bureau
      211 N. Broadway, Suite 2060
      St. Louis, MO 63102

      RE: Better Business Bureau Complaint ID: ******** – ***** ******

      To whom it may concern:

      We are in receipt of your correspondence received September 16, 2024, regarding the above-named
      individual. We are reviewing the consumer’s concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    Bank of Missouri is NOT a BBB Accredited Business.

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