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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with MID AMERICA ****************************** I do not have a contract with the collection agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 09/13/2024

      Hello,

      Please see the attached response.

      Thanks

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found an unauthorized inquiry from FRC/TBOM, dated 4/4/2023. I did not authorize this inquiry, and I believe it is a result of identity theft. I have filed a complaint with ***************** and have enclosed a copy of the report for your reference.I request that FRC/TBOM remove this unauthorized inquiry from my credit report immediately. Please provide written confirmation once this has been completed.

      Business Response

      Date: 09/13/2024

      Hello,

      Please see the attached response.

      Thank you

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milestone Mastercard issued by this bank demanded I send in a photo ID and other documents to verify me after I used the credit card accusing me of suspicious activity . I wasnt asked to provide a photo ID when applying / being approved and sending me the card . The card was blocked and I called in confirming it was me who made the transactions it was unblocked I made transactions and again it was blocked for no reason . F rating by the BBB for this company is accurate

      Business Response

      Date: 09/10/2024


      September 10, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ***

      To whom it may concern:

      We are in receipt of your correspondence received August 29, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Customer Answer

      Date: 09/11/2024

      Complaint: 22214393

      I have reviewed the business' response and am rejecting it because: I asked for the business to communicate with me via  of telephone .  I closed the credit card  account , however , I believe its  important that its known that demanding information after the customer uses the card and is approved for the card is wrong . On application for the credit card   you have to click a button allowing  the company to get records from the  SSA ( ******************************)  to match identity which it obviously did as I was sent the card . No  demand of further proof of identification was needed when I applied for the card . 



      Sincerely,

      ******* ***

      Business Response

      Date: 09/19/2024


      September 19, 2024


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ***

      To whom it may concern:

      We are in receipt of the additional correspondence received September 11, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing regarding account number ****************, which is currently reported to Equifax under my name. I am concerned about the derogatory rating assigned to this account, as it has led to significant financial distress. Recently, I was denied a loan, and my existing credit accounts now carry higher interest rates. Addressing this issue promptly is essential to alleviating the financial and emotional strain it has caused.Thank you for your attention to this matter.

      Business Response

      Date: 09/10/2024

      Attached, please find our response to Complaint ID: ********.

      Thank you.

    • Initial Complaint

      Date:08/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE SEE ATTACHMENT

      Business Response

      Date: 08/29/2024

      August 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *****************************

      To whom it may concern:

      We are in receipt of your correspondence received August 20, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Business Response

      Date: 11/15/2024

      November 15, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ******* *******

      To whom it may concern:

      We are in receipt of your most recent correspondence received October 30, 2024, regarding the above-named individual. We are reviewing the consumers rebuttal, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with BANK OF MISSOURI. I do not have a contract with Business Headquarters Location. They did not provide me with the original contract requested.

      Business Response

      Date: 09/04/2024

      September 4, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received August 20, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Customer Answer

      Date: 09/04/2024

      Complaint: 22166149

      I have reviewed the business' response and am rejecting it because: Because of the violations, this needs to be removed off my report immediately. 

      Sincerely,

      ***********************

      Business Response

      Date: 09/05/2024

      Good afternoon,

      Our response was just mailed to the customer this morning, so they have yet to even receive it. As previously stated, please allow 5-7 days for the customer to receive our written response.

      Thanks,

      ***********************

      Customer Advocacy and Complaint Specialist. 

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this THE BANK OF MISSOURI/ MI. I do not have a contract with THE BANK OF MISSOURI/ MI, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/29/2024

      August 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received August 19, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this depth With THE BANK OF MISSOURI. I do not have a contract with . MIDLAND CREDIT MANAGEMEN. They did not provide me with the original contract as requested.

      Business Response

      Date: 08/29/2024

      August 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *****************************

      To whom it may concern:

      We are in receipt of your correspondence received August 19, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is fraudulently reporting on my credit report. I do not have a contract with TMOB/MILESTONE (bank) and they did not provide me original contract as requested.

      Business Response

      Date: 08/29/2024

      August 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *******************************

      To whom it may concern:

      We are in receipt of your correspondence received August 16, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VIVE/TBOM Has reported to my credit report 2 late payment and 9 collection to my experian report which i was never late due to filing bankruptcy back in Nov 2019 which VIVE/TBMO should have recieved notice that i did file BK which i would have never gotten a late payment or a collection status on my report. i am asking for VIVE/TBOM to revome these because it is hurting my chances of getting a mortage and better my credit

      Business Response

      Date: 08/27/2024

      August 27, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received August 12, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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