We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

1.36

Average of 169 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tamarah H

    Date: 10/17/2024

    Tamarah H

    Date: 10/17/2024

    They are scammers! They dont hold up there end of the bargain when its time! Theyll send you in a loop for hours. When you start asking questions with customer service its like they get a brain fog and dont know what to say or do. Ive been making payments and My car needed repairs and moral of the story it never happened! I was scammed.

    Eleras Group, LLC

    Date: 10/21/2024

    To Whom It May Concern:

    Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.
    Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Our records indicate you called in with questions about a claim and they gave you the admins phone number.  We apologize for any inconvenience this has caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

  • Syed S

    Date: 10/17/2024

    Syed S

    Date: 10/17/2024

    The worst policy ever ive seen not recommended thieves ditting behind the desk they dont cover anything !

    Eleras Group, LLC

    Date: 10/21/2024

    To Whom It May Concern:

    Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. Our records indicate that you were trying to file a claim while still in the waiting period. We apologize for the inconvenience but our policies do not cover pre existing conditions. 

  • Paul H

    Date: 09/23/2024

    Yes I to was trying to cancel my account and they kept on an on just give it 30 days then I read the reviews saying when u tell them to cancel it they don't until u are charged next month so I just canceled my account BAD BUSINESS

  • Kristi F

    Date: 09/09/2024

    Kristi F

    Date: 09/09/2024

    Letter came in the mail about the warranty on my car was going to expire and that they were with the dealership where my car was purchased. Called this company and the amount agreed upon was not honored and the payment was *************** refuses to cancel this policy so I've had to freeze my banking card and dispute the charges. The past week this company has tried several times to push payment that is almost triple the amount.I want my name removed and so called policy cancelled!

    Eleras Group, LLC

    Date: 09/12/2024

    To Whom It May Concern:

    Thank you for bringing your concerns to our attention regarding your experience with our business. We do have a cancellation policy and need for you to call customer service to cancel. They will help you with that. Please call ************. Thank you.

  • Dinh T

    Date: 08/24/2024

    Dinh T

    Date: 08/24/2024

    I tried to call and cancel the contract but was left on hold and then eventually hung up! I need this cancelled immediately!

    Eleras Group, LLC

    Date: 08/28/2024

    To Whom It May Concern:

    We apologize that you were on hold on. We do our best to answer calls in the order they are received. We do need you to call back to get your policy canceled because there is more information they need in order to do so. Thank you.

  • Sherry P

    Date: 08/21/2024

    This group sends out official looking info about your car needing a service contract that looks official & my 96 year old mother paid them thinking it was from the dealer they have their car leased through. When I called the company to have the coverage stopped, the man speaking with me was sarcastic & rude. Asking if my parents wanted the contract stopped or me. He then began telling me I was interrupting him & being disrespectful. I hung up & will deal with the credit card company fraud department. I really don't want to leave a one star, but couldn't post without it!!

  • Zhonghuan C

    Date: 08/20/2024

    This company stole my information, sent me a fraud mail and told me my car warranty is expired, asked me to call for their warranty service.

  • Rec’d M

    Date: 08/19/2024

    Deceiving letters in the mail and request information over the phone. Luckily, I asked a lot of questions before offering my private info. One of the things I did was call my deal shop to confirm the company name given over the phone. They were not familiar with the name.Please ask questions before you give any personal information. It does not seem safe.

  • Angelica R

    Date: 08/14/2024

    This company had me thinking my warranty was about to expire and when I called my actual dealership were I purchased the car they had no idea what I was talking about and said my warranty wasnt about to expire ! I also was told I would be pay 275 and now Im receiving a bill for ***** that I wasnt aware of they never told me I would be paying this price other wise I wouldnt have fell for it and also charged my card twice when taking the money ! Im very upset

  • Erich B

    Date: 08/03/2024

    I made a mistake and turns out that I don't need this coverage. I kept getting letters from them and thought they were affiliated with the dealership where I bought my new car in October and that it was something I had to do. I already have a 6-7 year warranty on the car and I also have car insurance. Again, I must emphasize that the letters I was receiving I thought was official correspondence and was something I needed to do. Upon closer investigation, it turns out that it wasn't. When I called the customer service number a few minutes ago, I was told to talk to a representative to collect my ******* $100 gift certificate. They can keep the $199 I've already paid for. I just want the policy cancelled immediately

Eleras Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.