Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2510 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

• 

  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  288 Washington St Boston, MA 02135-3503

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  Enterprise Rent-A-Car Company of Boston, LLC

  62 Taunton Ave Seekonk, MA 02771-6130

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  Enterprise Rent-A-Car Company of Boston, LLC

  59 Washington St Foxboro, MA 02035-1355

Review Details

• Review fromMarilyn D

  Date: 04/23/2023

  1 star
  **************** at the ******************* Enterprise Car rental company. Lady working the counter is very rude and belittling to customers. Was treated like a low class citizen.

• Review fromDaniella R

  Date: 04/21/2023

  1 star
  Enterprise is a horrible company to rent from. They pick & choose who and when they want to rent to regardless if youve rented from them in the past with zero issues, & regardless of if youve had a reservation with them for weeks. Horrible customer service in the store, horrible customer service when calling corporate whom supposedly fixed the problem, and inturn did not fix the problem. Do give them your money.

• Review fromRo S

  Date: 04/21/2023

  1 star
  Horrible experience with customer service, I had to literally call the police for this situation! I recently booked at the Chapman Road location (Chattanooga, Tennessee ) because the branch manger ****** ** ******** decided he didn’t want me to use my employee discount . He was extremely rude and racist ! Not to mention this a while back he was steps away from getting to a physical altercation with a CUSTOMER , which is why I’m confused to why he’s even still with the company ! Enterprise please do better with the employees that represents the company!

• Review fromTerris E

  Date: 04/15/2023

  1 star
  Between being on hold and actually talking to multiple people this was an over four hour affair. I made a reservation for my car rental and to be picked up. They never came nor answered the phone after being on hold for well over an hour and half. Called customer service which was a bigger waste of my time. The employees were not knowledgeable and completely unhelpful if anything made the situation worse. Told my only option was to pick up a car at a different location and have to use transportation to get there two days after my reservation date plus charge me over 120 dollars more and Im losing out on over two days with my car rental that I originally made. Extremely frustrated and would highly never recommend this company. Its a complete waste of time, energy, and money.

• Review fromCheri W

  Date: 04/14/2023

  1 star
  ************************* ********* ** *****. I will never use them again. I had a 1 oclock car rental reservation that I made 2 months in advance. When I arrived they said they didnt have anything and would call me when they did. I know they close at 5 so I called at 4:30 to see what was going on. After being on hold ******************************************************** I told them I couldnt get there by 5 I could be there at 5:30 and they said they couldnt wait but could put me in something the next morning with an hour wait. I told them to cancel.

• Review fromVictoria Y

  Date: 04/13/2023

  1 star
  Not only did their representative set a time and pick up location- then not show up, the rep lied to her boss and said she didn't do it! I waited TWO hours in the parking lot of a repair shop before they finally sent someone- with a smaller vehicle, barley any gas, no wiper fluid AND it reeks of mildew! Lest I be remiss in not telling you that they 'happily' said the I could come into the store tomorrow evening and trade the car for the size that my insurance paid for!

• Review fromJamie N

  Date: 04/13/2023

  1 star
  We were placed in a enterprise rental by the dealership while our vehicle was being repaired. It was turned back in. We then got are deposit back along with the paperwork that we didnt owe anything. 4 months later I receive an email from there recovery unit for almost a **** bill saying we damaged the vehicle. I immediately called and the phone operator was rude along with the recovery agent ******. He said I couldnt dispute it because we turned the vehicle back into the dealership and not to enterprise itself. Which I was told by enterprise at the time I could leave the vehicle and they would go pick it up. He said it says that in the contract which I reviewed and didnt see in there. I then asked to speak with his manager which I had to leave a message. I then called back and spoke with different people who were able to help me and opened a dispute. Luckily I had kept my rental documents and when reviewing the photos the odometer which they had taken a photo of had ***** more miles on it then when we had it. I then called them back to give them this information. The manager eventually called me back and he wasnt rude but didnt really seem like he cared after I explained the situation.Took about a week to here back about my dispute. Then I got a phone call saying they decided not to peruse charges and have closed the case. I also received a letter via email basically saying they reviewed my concerns and they would take care of the cost. No apology in there anywhere for there s**** up.

• Review fromDiana H

  Date: 04/07/2023

  1 star
  This company is not even worthy of one star! I was lied to about my reservation for a Suburban. I had reserved one and was counting on it for my daughters wedding and when I got there, they did not have it for me. They had sent me a text verifying that if I still wanted it that week and I assured them I did! No one called to tell me they didnt have one reserved. They just let me show up and said we have a minivan for you, or a ****** Armada!! WTH!! I had a *************************************** There was no remorse from the employees, who acted bored with my problem or District Manager who was saying anything he could to placate me!!! I will never ever use Eterprise car rental again! They will lie for your business and not care. I ended up walking out without the promised vehicle for my daughters wedding!! Do not give this company your business they are not worthy and will not stand behind what they say. I hope they go out of business and I will spread the word.

• Review fromBeatrice P

  Date: 04/07/2023

  2 stars
  Enterprise Rent-A-Car
  Post
  Ok let me start by saying, I gave two
  stars because ********,the young
  Hispanic guy that I returned the car
  to at the Ft.Lauderdale Airport ,was
  very nice and listened to my
  concerns.I rented a vehicle for
  Mon.April 3 -5, I let enterprise pick
  because it never dawned on me that
  they would try to force me into a big
  SUV.It was just 1 person on
  business. The price was the same if
  I had of just picked a car in advance.
  I should have known there was catch. A guy told me to go over to the little enterprise
  stand.The young black girl proceeds
  to tell me "We only have
  Tahoe,Suburban and these other big
  Suv,s.I asked her for a smaller car
  and she said what did you think you
  were going to get.l simply wanted a
  Tovota.Nissan or something smaller that
  made sense for Miami and a smaller
  ladylike vehicle .The girl then
  proceeds to tell me I can downgrade
  the vehicle for 40.00 extra,which
  sounded crazy,but ok,l get the
  insurance and also pay the extra
  40.00.Im a government employee,l
  rent from enterprise all the time but
  I need to change.l get in the car
  which was a red Toyota and the
  middle console is broken.I arrived at
  my destination and noticed that the
  undercarriage of the car was
  hanging as if someone before me
  were jumping every hump and bump
  in that car and it rattled a little.I
  returned the car on 4-5-
  23.********,the Hispanic gentleman
  was awesome because I was mad
  but after speaking with him,l was
  ok.That little black girl from the start
  attitude just doesn't fit with what I'm
  use to concerning enterprise, just
  awful
  Reviews powered by Google

• Review fromBenjamin K

  Date: 04/06/2023

  1 star
  In my experience Enterprise has horrible customer service. We are appalled at their lack of communication and follow-through. We rented a car that had a tire blow out and we were left on the side of the road. They sent someone to change the tire but it was a spare they said we couldnt drive on and didnt provide ** with a replacement vehicle. We kept waiting for their call. Long story short they left ** without a rental and still charged ** over $400. Its robbery. We are fighting to get our money back.