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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2457 locations, listed below.

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    Customer Review Ratings

    1.4

    Average of 908 Customer Reviews

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    Review Details

    • gary s

      Date: 02/24/2023

      2/22/2023 *********** ** LOCATION don't bother trying to rent a car there from them they wait till the last day to let you know in the late after noon that they don't have a car for you and your leaving at 6:00 am so now you need to call around and there know anther car rental around or open there. there and hour away each from where you live employees could care less and *********************** or what ever he is did nothing there not to be trusted but as you can see from these other reviews how bad they are i will post this every where on all review and in the neighborhood post so they know what to expect from a lousy car rental place that don't care about there customers they need to go away ??????

    • martha g

      Date: 02/22/2023

      Reserved vehicle from Enterprise. Went to pick up vehicle was told no vehicles were available. ***** allegedly called to confirm reservation. Did not leave message for us to confirm reservation. Poor communication

    • Maryn K

      Date: 02/22/2023

      I called to confirm my reservation, the enterprise number I called confirmed that at the location I was going to they would have a vehicle for me. (Reservation Number: ******) Location **** * ******* **** *** **** ******* ** *****. When I got to the location, they did not have a vehicle ready for me. They told me that even though I called Enterprise, that I called the wrong Enterprise because I spoke with an enterprise agent in a different country. They made it sound like it was my fault. They were not helpful in assisting me to find a car and the system overall is very broken. I had to pay $$ for an uber to the location and back and no one cared.

    • Crystal R

      Date: 02/20/2023

      Worst experience I have ever had. I heard from lots of other disappointed customers the day they arrive to get their rental vehicle, they have some excuse of why they don't have the car you asked for. I was needing a car for a family vacation, so thought if I ordered it well enough in advance, I wouldn't have the problem that others had. I rented it 9 months in advance and checked on it a month before my vacation, all good..but still checked again 2 weeks before, then the week before we needed to go, still all good..but the day of pick up...ohhh boy!! I worked on this vacation for 9 months, was taking my 86-year-old mom and 4 generations to ******** 50th.. So I rented an 8-passenger ***** Suburban. When we got there to pick it up, low and behold, as others have told me, they did not have my car..Oh but they could give us something else...a ****** of some sort...it wouldn't even hold a cooler, never mined 7 people and their luggage. I have no idea why they run a business like this but I can say one thing...Never Again will I use this company, and if you are smart you will STAY FAR AWAY FROM ENTERPRISE RENT A CAR FROM ******* *****!!!

    • Malik H

      Date: 02/20/2023

      Really bad service. I reserved a rental car on the phone on 2/17 at their *************,** location. Enterprise confirmed the rental reservation. When I got to their office I was told no cars are available for this reservation. When I showed them the email confirmation, their customer service rep said they do not know what they (enterprise) are doing over the phone. Basically not their problem. I had to go elsewhere on a cold rainy winter day to find a rental.

    • Don E

      Date: 02/17/2023

      They are pathetic. My ****** truck rental NEVER RAN properly for the entire 5 months I had it. BEYOND PATHETIC & WILL NEVER USE THEM AGAIN for any future insurance claim. They are pure scammers !!!!!!!

    • Betty W

      Date: 02/16/2023

      They left our family out in the cold and rain after their employees gave us false information she told us that I could use my debit card to rent the car even made a reservation after I explained everything to her we spent a large amount of money taking a taxi under false pretenses and was embarrassed in the lobby it was horrible degrading experience I have never committed any fraud I am a hard working honest person left stuck out in the cold heart broken and completely destroyed cause couldn't come up with a major credit card just ******** I rented car with them before I was a returning customer none of that mattered to them they did not care

    • Elizabeth D

      Date: 02/16/2023

      Charged me over $8000 on my credit card. Charged me their insurance at ***** a day and then also on my rental agreement $9 a day extra instead of $6 a day for my upgrade using the the car I selected, and when they agreed to resolve the issue I have have not received any response after calling them and emailing several times.

    • David O

      Date: 02/15/2023

      ENTERPRISE RENT A CAR, **************, ******, ** TOTAL Scam of a shop. Will try to put you in the most expensive Insurance Replacement rental when car is in shop through Insurance. NO RECEIPT given or sent via E-Mail! Brought vehicle back for basic insurance replacement rental. They gave me a ***** Spark at the cheapest price for ********************. Got the car on the road and at 50 miles an hour steering wheel started shaking, front end making weird sounds. Had them pick up the vehicle and told them to cancel everything, they didn't and said a Regional Manage would have to cancel the agreement which sounded like BS. I am STILL waiting and this is the second day I have been waiting so I can just go to *****. I WILL NEVER USE ENTERPRISE RENTAL AGAIN. This location is a total joke and bad business practices.

    • Venkataraman T

      Date: 02/15/2023

      They rent car for 1 day friday, though returned per 1 day closure, they charge for 3 days including weekend,3 times repeated followup done, so far no refund has come, Car rented on jan 20th, returned saturday ***************************************************

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