Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2457 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  703 W Edison Rd Mishawaka, IN 46545-2780

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  299 Milk St Fl 7 Boston, MA 02110

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  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

Review Details

• Review fromLashawn C

  Date: 02/04/2023

  1 star
  I used to only rent Enterprise but after today's experience, that will probably change. Went to go pick up my rental car and felt like I was at rent a jalopy. ?The first one looked like it had been a total accident and the car should be totaled out. I then requested another car which the man gave me he never took me outside to inspect the car. I went to go look at the car. It was dirty inside and out, my husband is currently outside, wiping it down and washing it because there was food on the seats and in the Cupholders and I had to take my own personal pictures of the damage done to the car so they won't try to pin it on me. Not to mention I only had a quarter tank of gas in the car. Enterprise I have never had issues from you before but this right here is horrible especially with the workers being so nonchalant about it. I think it might be time for me to rent from another company. Sad to say. ?

• Review fromVictor D

  Date: 02/03/2023

  1 star
  The more I rent from these idiots the worse it gets ************* ******** budget here we go

• Review fromJay O

  Date: 02/03/2023

  1 star
  They are a terrible company.. They are holding me responsible for a damage to their car when I already had surrendered my keys. Since I am disputing the damage that took place after I surrenderd the keys, they are going to blacklist me from renting a car from Enterprise again. Avoid renting from Enterprise.

• Review fromTracy M

  Date: 02/02/2023

  1 star
  Had a veteran reservation for a midsize car, got a call 5 min before picking up my car for a 10 hr trip from Virginia to Florida...said, sorry we don't have any cars available. We show up to the employee stating that the car they were supposed to get in didn't come and he has to deal with "disgusted customers". I ask for his manager and I get the excuse he had to stay up late with his kids and is sleeping in. I'm like what?! I call customer service...they don't see a reservation in their system (in such a thick Indian dialect I could barely understand).
  This company was started by a veteran and leave veterans stranded.

• Review fromJessica V

  Date: 02/01/2023

  1 star
  We are gold/platinum members and have spent thousands in the last 2 years with Enterprise. We have always had issues but they are the closest rental company to my business which is why we used them so often. We have always used our business card to reserve and pay for the rentals because it is business expense. My husband flew 1200 miles to North Dakota and they refused to accept our business card WHICH HE TALKED TO THEM THE DAY BEFORE AND THEY SAID IT WAS NO PROBLEM. He is stranded at the airport an hour and a half away from where he needs to be. We have used them so much that we have several FREE days built up with points. WE WILL NEVER USE THEM AGAIN.

• Review fromJerry S

  Date: 01/31/2023

  1 star
  Booked a reservation for Jan. 31/23 on Jan. 30/23 at ****************** Bypass location. Dropped my truck at the body shop and call Enterprise for a pickup. At that time we were told there was no vehicles available until Feb. 2/23 and that my reservation was for Jan. 30/23 at 8:30AM. That in it self is ridiculous as the reservation was not even made until 11:23AM Jan. 30/23. I am now without a vehicle as I was not going to reschedule the repairs for my truck. By far the worst case of incompetence ever. Do not trust this company to do their job.

• Review fromRichard B

  Date: 01/31/2023

  5 stars
  Enterprise car rental by far the very best its manager ***** and his Co workers ******** and ***** very professional and very helpful with my questions about rental prices Signed FIRSTTAXI 1/31/23

• Review fromMichelle

  Date: 01/31/2023

  1 star
  My vehicle had to have a repair for about a week, so Enterprise rented me my first vehicle, which ended up having issues (overheating) light. I reside in *******, which is far from **********. I filled up this huge full-size vehicle, which had about a 1/4 ***** **** cost me $86.09. I expressed my concern that the vehicle was overheating. Immediately, the manager contacted other locations & found one in Olympia Enterprise to get me in another vehicle. The only vehicle left for replacement was filthy, & staff told me their vacuum wasn't very good. Before issuing a vehicle to a cust., you'd think it would be thoroughly cleaned. It didn't happen, I cleaned the vehicle myself. Olymp. Enterprise waived the full tank when I was experiencing problems returning the replacement vehicle to an empty state. I requested a refund for the gas I had put in it the problem vehicle. The manager told me my credit card would be credited once I brought back the current vehicle. I did tell her I filled up that tank as well, but my own vehicle had to stay in the shop for one more day because there was something wrong, so they had to fix it. The vehicle ended up being used another day. Apparently, I returned the vehicle with a 1/4 ***** No refund was issued. The company should acknowledge that a vehicle with issues could be a dangerous hazard to a customer and should be fully inspected before renting it. In addition, considering the fact that I have had to go to a separate location to pick up the replacement vehicle which was filthy. Lastly, they told me I could bring the vehicle empty because of that. I find it ******** they cant issue a refund. The manager said was closed out, she couldn't issue me a refund, but give me a discount on my next rental.This story came as no surprise to me. Words are twisted so that a customer thinks they are being helped, but in fact, the end result is a Loss. This $86.09 loss is theirs to shove up their own rear ends. Karma will strike them.

• Review fromCrishawn G

  Date: 01/31/2023

  1 star
  ****** ** ******* location has horrible management. I was given higher prices then expected and then ignored when I made a complaint

• Review fromEvan M.

  Date: 01/31/2023

  1 star
  January 17, 2023 - I went to pick up my rental which was some type of crossover.
  There was a very articulated and frankly, strange representative, who immediately told me I had been upgraded to a brand new red jeep. The whole thing seemed rush and off putting.
  He brought me to the jeep, didn't tell me anything about damage and didn't comment on the large amount of very small rock chips on the front windshield.
  When I got in the door and said something along the lines of, that windshield has seen better days, he disregarded the comment and told me to have a good trip and went inside.
  I thought the whole thing was strange, so I took pictures of the windshield.
  Fast forward to January 20, 2023. I received an email from Enterprises loss prevention telling me they are submitting a claim against me. I called twice, and was eventually told (by an incredibly rude lady), that there was a cracked windshield when I returned the vehicle.
  I submitted pictures of the cracked windshield to get the conversation started, havent heard anything but have heard numerous complaints from others that this exact same thing happened to them, only for it to be brought up months down the road once evidence has been deleted, and their contracts have been shredded.
  I'm hoping to resolve this, as I do have timestamped pictures just after 11 am, in the parking lot immediately after being shown the car which clearly show the rock chips that were present on the car.
  I have no doubt in my mind that this odd gentleman is committing fraud and most likely was at fault somewhere down the line, when he decided to magically upgrade me to a brand new car that was conveniently rushed, and waiting directly outside of the doors and not in a typical parking spot.