Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2292 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

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  Enterprise Rent-A-Car Company of Boston, LLC

  59 Washington St Foxboro, MA 02035-1355

Review Details

• Review fromLarry W

  Date: 01/30/2023

  1 star
  My vehicle was in an accident the insurance company that I went through told me that they use Enterprise car rental for there rentals so called them. By the way I'm from ************************ I went in to get the vehicle they only had two avaliable the guy stated that they had just came in and he hadn't checked them out and told me to go look at them to see which one I wanted so I did. Well I looked in one of them and said I'll take this one because the bumper was hanging from the other one. My wife looked in it and said it had dog hair and dirt in it but being the body shop said my Truck would probably take a day or two I said well we will take it. When I bought it back the guy never checked it he was only concerned about me giving a survey about the experience or something and took the key and said thank you for choosing Enterprise and you should receive the deposit back within two business days. We'll I never received it and got an email from my insurance company that we had $150 worth of property damage to the vehicle plus they had pulled another $13 dollar from my account this was false we barely even used the vehicle I've tried calling ********** office but they wont answer my calls because the have my # on file.

• Review fromJodi J

  Date: 01/30/2023

  1 star
  I will NEVER use their services again!!! The employee did not do a walk around with me, just handed me the keys and told me to have a good day. I rented the vehicle for 7 days but returned it on the 5th day when I had purchased my own. Upon return the lady noted that there was a crack in the front bumper with animal hair in it and that I did it when I know I did not. Not only are they trying to keep my $300 deductible but their refusing to reimburse me for the additional days that I had paid in advance for. ?? very disappointed to say the least.

• Review fromMichael F

  Date: 01/29/2023

  3 stars
  Be aware if the car your renting from Enterprise is equipped with an E-Z Pass, which mine was, you will be over charged for the tolls when you get your credit card statement! I had my own E-Z Pass when i went to the rental office to pick up my rent a car, the girl at the desk said not to use my own , that there is one already installed on the windshield. I was a little concerned about that from the start. I was charged 2 1/2 times the toll what it should have been! $45.00 all together. I started calling everyone i could within Enterprise, i got nothing but the run a round and finger pointing, it's another way to ***** you for more money, be aware if your state is one of the states that use E-Z Pass, definately use your own ( if you have one) or you will pay!

• Review fromAmy M

  Date: 01/28/2023

  1 star
  Their people are friendly, but that's all I'll praise them for. I reserved a midsize and got charged for a midsize, but received a compact. After I left I realized that the wiper was broken and had to fix it. When I stopped for dinner, I came out and the car wouldn't start and I got locked inside (eventually got the door unlocked). I had to get a hotel because there were no replacement cars available until the next day. All that was available was 1 economy car and was told that there would be a price adjustment when I turned it in. Two day later on my trip I needed the wipers and the fluid didn't work. When I turned in the car I was told they couldn't make any adjustments, I had to call the original rental location but they put a freeze on the charge until it was resolved. It took 6 phone calls before someone answered the phone. He said he would credit 2 days for my inconvenience and talk to his supervisor and call me back about reimbursement for the hotel. I had to call back 3 times and he still hadn't been able to reach his supervisor. Then ran the charge for the full amount (midsize car). I haven't had any trouble with Enterprise before, but I will never rent from them again.

• Review fromTina J

  Date: 01/27/2023

  1 star
  I went to the enterprise in downtown ********** ******* and it was the most horrible experience ever. I was in a accident and my insurance company gave them a reservation for a car. I went in the a.m. and I was told by a customer service rep at the store that no cars would be available until after 3- 3:30 pm. I called at 2:31 pm to get a update and the guy told me a car was ready for me and to come there and it didn't take but 15 minutes to get there. When arrived the manager got up from his desk and told the csr that he would handle it. The manager told me that it would be over the amount the insurance company allotted me. I asked him if they could take me 3 miles to the bank and he told me "we can't do that we dont run a taxi service"and then told me that they can't hold cars and which I told him that the guy told me to come get the car. I called state farm (CSR was awesome) and she said that whatever the cost of the car they'll pay it and she never heard of a account not having enough money and she sent my reservation to ***** and also filed a complaint. I also did a complaint with enterprise corporate. I WOULD HIGHLY RECOMMEND THAT ANYONE NOT!!! GO TO THE ENTERPRISE DOWNTOWN ******************! They are rude, lazy liars that doesn't know their job and don't care about their customers.

• Review fromRich L

  Date: 01/27/2023

  1 star
  You listen to the Enterprise ads "We'll pick you up ". You listen to this on the phone when you are on hold with Enterprise " We'll treat you like family", "We'll go the extra distance for our customers", AND "We'll pick you up".Today- I needed a car and 2 Enterprise facilities said my repair shop wasn't in their coverage area. The latest Enterprise facility said I would have to drive 14 miles (27 minutes) in a direction opposite from the repair shop to get the rental car because I am "too far away". The repair shop is 5 minutes from my house. The Enterprise explanation "I don't have people to drive around and PICK PEOPLE UP". Plus, I couldn't understand the call center person. I have lost faith in the Enterprise organization.

• Review fromJosephine S

  Date: 01/26/2023

  1 star
  Enterprise in Freehold on Thormorton Lane has the worst customer service group, they were rude, and not helpful at all. I had a reservation for a rental to pick up my car at this location at 3:30 pm, to get a rental they promise me. When I got there they have gave my car to someone else that morning, then they didn't have the car I needed so I couldn't go home.. They are the most unprofessional people to deal with and they didn't make a effort to my needs. I will never deal with Enterprise again...

• Review fromLindsey P.

  Date: 01/24/2023

  1 star
  So unhappy and frustrated. Long story short, I ordered a car for 22 days in March, and added on car seats so I didnt have to travel with them. It was like $13.99/day for each seat, but a *** of $60 each. I logged on today to make a modification to my reservation because I wanted an all wheel drive vehicle, and saw that the car seats on my reservation were now $307 each (before any modifications). I wanted to confirm that the $60/seat would be honored, so I chatted online and then called and spoke with 7 different customer service members. No one helped me. Some of them insinuated I was lying because they dont have promotions for non-enterprise members and this $60/car seat mustve been a promotion; others said what they see in their system is $13.99/day for 22 days so nothing they can do to change it (Ive been told this simple math equation 10+ times today, as if Im stupid and dont understand the math as to why it is now $307/seat). Another lady told me that Ill just have to talk to them in ****** when I get there and theyll probably honor the $60 price. Im not waiting till I get to ****** with my hands tied to find out its still gonna be $614 instead of $120. So I cancelled the whole **** reservation. Im just glad I caught this now and was able to cancel. I will never use enterprise again.

• Review fromCynthia A

  Date: 01/24/2023

  5 stars
  ********************************, and **** at the Enterprise located on ******* in ******* ******** are the absolute BEST! Kind, through, efficient, and concerned for the customer!! Thank you all so much for helping me while my vehicle was in the shop!! Truly all three are assets to the company!!!!!!

• Review fromJames A

  Date: 01/22/2023

  1 star
  It is very unfortunate that when you rent from Enterprise, their damage claims are iron-clad. I was driving and the rear window shattered all over the inside of the car, even hitting me in the face. People can lose control of their vehicles that way. It is impossible to find a visual cause (pre-rental inspection) for bad repairs, or defective windows. Just know that you will be charged for them. Please be cautious and remain in full control of the vehicle as the unexpected can happen, and it will still be your fault.