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Business Profile

Battery Supplies

Energizer Battery Co

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

This profile includes complaints for Energizer Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Energizer Battery Co has 8 locations, listed below.

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    Customer Complaints Summary

    • 80 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a complaint to ***************************************** Wed, May 15 2024 and *************************************** May 21,2024 regarding warranty defective charger and batteries., after about twenty five back and forth correspondence regarding taking pictures ,finding battery numbers,and various other test questions over the course of five days energizer did not offer a refund,exchange or any other solution.

      Business Response

      Date: 06/03/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer on 5/29 and have resolved this issue with them.

      Sincerely,

      Energizer

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:04/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two Energizer LED ceiling light fixtures from Amazon in December of 2023. Shortly after installing them, they started flickering uncontrollably. It has gotten worse over time and now one of them is essentially a strobe light. That one is in the closet of my newborn babys nursery so obviously not ideal. I reached out to customer service weeks ago but have yet to hear back. I just want a refund for the lights and the 8 D batteries wasted.

      Business Response

      Date: 04/09/2024

      Dear BBB,

      We apologize for the challenges the Consumer is having with this product.  As mentioned to the Consumer Energizer does not produce this product. This is licensee product. The licensee for this product can be reached via their website at www.byjasco.com or by calling ************* at **************.  Energizer is committed to customer service, however since we are not the manufacturer of the product in question, Jasco is the responsible party. Energizer therefore considers the matter close.

      Sincerely,
      Energizer 

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased lithium ion AA batteries from ******** 1 day after putting them in my device theyre dead. This has never happened before and I could only assume I purchased defective batteries.

      Business Response

      Date: 03/13/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested information needed to move forward with their claim. We are waiting to hear back from the Consumer.

      Sincerely,

      Energizer 

    • Initial Complaint

      Date:03/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning,I am reaching out to you for support regarding poor customer service experienced with the ********************** Company. I purchased multiple rechargeable batteries, and unfortunately, the charger malfunctioned. On February 22nd, I contacted customer support via phone and provided all requested information to facilitate a replacement.Since then, despite sending follow-up emails on February 23rd, March 3rd, and March 5th, my concerns have been met with inconsistent communication. Many emails have been ignored, while others request additional information not previously mentioned. This repetitive cycle makes resolving my issue extremely difficult, and frankly, disrespectful.I would greatly appreciate any assistance or support you can offer in resolving this matter.

      Business Response

      Date: 03/12/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

      Sincerely, 

      Energizer

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted rayovac batteries at the number listed. I told them that their batteries had ruined my mag, light flashlight, and that the batteries would not come out. They are welded inside the tube of the flashlight. The lady said send pictures of which I sent nine along with all the other information they required. Every time I send something to them, they ask for the same thing over and over. Now the lady will not answer my call or pretends that she cant hear me. The lady initially said no problem, and that I would receive a refund as soon as they received the pictures. I hate getting ripped off even if it is for a small amount of money. Please help.

      Business Response

      Date: 03/05/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

      Sincerely, 

      Energizer 

      Customer Answer

      Date: 03/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Energizer customer service on March 20, 2024 and filed a claim for Energizer Max *** leaking into and permanently damaging my $900 Peltor Communication Headset. I provided them with all the requested pictures that required me to touch the battery, and answered all the questions. They came back several times, asking for the same pictures/information after confirming they received the previous pictures/information. They will give you several false time frames and expectations for the completion/final resolution of your claim and Im still waiting to this day after I was told my claim would need to be reviewed by upper management for approval. Which I was told would only take a couple of days which Im way past now. This is after a supervisor of theirs already confirmed they have all the necessary pictures/information for approval of the claim. They will drag your case out as long as they can I feel to see if you will give up so they dont have to pay you. which Im definitely not doing my next step is small claims court. They claim their batteries are guaranteed not to leak or they will pay you guaranteed but it seems like they will do everything in their power to drag out your case to delay paying you or not pay you at all. A bunch of crooks cant wait to take them to court if they dont resolve this.

      Business Response

      Date: 03/06/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

      Sincerely, 

      Energizer

    • Initial Complaint

      Date:02/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pack of batteries on November 2, 2023. The pack says the batteries are good for 10 years, guaranteed. Around December 25th, I opened the pack to use them, but most of them were corroded. I went back to the store with the receipt, but they said they couldn't take corroded batteries back, even with the receipt. I contacted the manufacturer 3 times, but they have never contacted me back. Even if the batteries were manufactured a few years back, they should still work because they are of a newer design. I would like the company to please provide me with a new pack, I don't want my money back. The pack I purchased is a 36-count AA battery. Thank you.

      Business Response

      Date: 02/14/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed.The Consumer reached out to us via email on 12/3. Our Consumer Support team replied to his email on 12/4 requesting additional information needed to move forward with his claim. The Consumer has failed to share the additional information needed to investigate their claim. Energizer considers this matter on hold until the Consumer shares the information requested.

      Sincerely, 

      Energizer

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Energizer states that they will replace an item if battery leaked. One did & damaged a TV remote. Sent them 10 photos of the defective battery & damaged remote. They constantly ask for more photos which would require me to touch the leaking battery & move it to various positions. I do not want to touch the battery & do their analysis of the battery. They never asked for the defective battery to be sent to them so that they can analyze the product. Photos show the battery leaked. They should honor their warranty. Their case number is CAS ****** K5Y0M3.

      Business Response

      Date: 01/25/2024

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

      Sincerely,

      Energizer

      Customer Answer

      Date: 01/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four Rayovac A23 batteries from Walmart on 12/11/23 for $19.96 plus tax. The batteries were not responsive. I had them tested and instead of the batteries advertised 12 volt rating they were at 7 volts. Tried to return to Walmart, they would not return, and told me to contact the Rayovac parent company Energizer.
      I spoke with Energizer Customer service and explained the situation and they agreed they were defective. They requested pictures of the product packaging, the top, side, and bottom of one battery, and the purchase price. I responded via email to all of their requests. I was then instructed to dispose of the old batteries. Energizer then offered to send me a $10 coupon. I emailed them back indicating I should be receiving two $10 coupons. They refused. I have never been manipulated/distrusted by a customer service representative from a large corporation in my life.

      Business Response

      Date: 12/18/2023

      Dear BBB,

      Thank you for informing us a
      complaint has been filed. We have reached out to the consumer and have resolved
      this issue with them.

      Sincerely, 

      Energizer 

    • Initial Complaint

      Date:12/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sealed pack of 20 Energizer Ultimate Lithium batteries AA from Amazon on Jan 12, 2023; the package was kept indoors and unopened until December 3, 2023. The package was opened on Dec. 3, 2023 for use on Christmas wreaths with low voltage, short strands of Christmas lights for five hours a day. One of the batteries failed within a week, and since that time 10 of the original pack have failed. I suspect they will all ultimately fail as each day more batteries stop functioning. I initially contacted Energizer on 12/10/23 related to their one-year warranty and have complied with numerous emails sending photos, original invoice, expiration dates, and place of manufacture (*********). Every day there is a new request for the same information I have sent. I sense that they simply want to wear me out and ignore my request for a refund or replacement.

      Business Response

      Date: 12/18/2023

      Dear BBB,

      Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

      Sincerely, 

      Energizer 

      Customer Answer

      Date: 12/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Energizer Battery Co is NOT a BBB Accredited Business.

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