Business Profile

Battery Supplies

Energizer Battery Co

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Energizer Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 boxes of 48 Rayovac Batteries. I used half of them in robotics remote controls for my school. Both boxes of Rayovac batteries leaked. They destroyed (made inoperable) 6 of my remote controls, whose replacement cost is ~$50 each. I went through the warranty process on the Rayovac website, and Rayovac is sending me a check for $21 for one package of batteries. I am out $350 for 6 remote controls and 2 packages of batteries.

My desired resolution is either an additional $300 to replace my remote controls or for Rayovac/Energizer to purchase them for me.
Business Response
Date: 06/06/2023
Dear BBB,

Thank you for informing us a complaint has been filed. The Consumer’s claim was denied due to disposing of the batteries that leaked in the device not allowing us to thoroughly evaluate the claim. We did compensate the Consumer $21 for another package of batteries the Consumer made a claim on did provide us with all the information needed. Energizer feels this claim was properly denied and we consider this matter closed.

Sincerely,
Energizer
Customer Answer
Date: 06/08/2023
Complaint: ********

I am rejecting this response because:
Energizer did compensate me $21, as they stated (however, I have yet to receive that check). I have still suffered financial loss to the amount of and additional sum greater than $300 due to defective Rayovac batteries. I understand that Energizer considers the complaint closed, but that does not mean that I am satisfied.
Defective Rayovac batteries caused me approximately $340 in loss: $40 spent on batteries and $300 in equipment. Energizer is happy closing the case with a reimbursement of $21. This is simply not fair, nor good business practice. Why should I be satisfied with $21 when my losses are $340? That is why I am rejecting this response. I want it known that Energizer is not a good business to deal with and they will do everything in their power to weasel out of paying their justified warranty claims.

Sincerely,

****** ********
Business Response
Date: 06/14/2023
Dear BBB,
We are sticking to the denial due to the Consumer disposing of the batteries and allowing us the opportunity to further evaluate.
Sincerely,
Energizer
Customer Answer
Date: 06/15/2023
Complaint: ********

I am rejecting this response because:

Energizer did not 'analyze' the defective batteries that they claimed to refund me (still not received). I asked no fewer than three times where to send the old batteries for them to analyze, and each time they did not address this request. The defective batteries came from the same batch as the ones that I sent pictures of...they were the same batteries, with the same expiration dates and the same manufacturing codes. They do not "analyze" defective batteries, otherwise they would request them to be returned for analysis. They merely look at expiration dates, manufacturing location, and a code printed on the batteries -- all of which I have provided them.

Sincerely,

****** ********
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Product that was damaged by the leaked battery is RPNB Portable Gun Safe Digital this item stopped working and when I looked inside on 5/7/23 one of the AAA batteries had leaked front and back of the battery and it got into the electric part of this item where the batteries go and now it will not longer work at all. This safe is maybe opend 2 or 3 times in a month with the digital keypad which is powered by the battires. The batteires had been installed for 1 month. I tried cleaning the leakage from the battery off the device as you recommended but it will still not work. The issue here is I followed all the directions from the agent when I first called in and they told me as long as I had pictures of the damaged battery then I did not need to retrieve it from the trash. The issue now is I submitted all the photos and now you say I need pictures of the other batteries that were in the device even know they were not damaged well I can get pictures of the undamaged battery’s since they all Were disposed of and I was told I did not need to dig through the trash to get them as long as I had a picture of the damaged battery the cvs rep on the phone said nothing about 4 batteries at all.
Business Response
Date: 05/25/2023
Dear BBB,
Thank you for informing us a complaint has
been filed. The consumer contacted us on 5/8 and stated our batteries
leaked in his device. The Consumer’s claim was denied due to disposing of the
batteries not allowing us to thoroughly evaluate his claim. Energizer feels
this claim was properly denied and we consider this matter closed.
Sincerely,
Energizer
Customer Answer
Date: 05/25/2023
Complaint: ********

I am rejecting this response because:

When I called customer service originally they told me since the batteries was in the trash that they did not need me to get them out of the trash which I could have. I do have detailed pictures of the battery which I have provided previously from them they had all the information from the leaked battery that would be needed. I feel like the company is trying anything they can not to take responsibility for the damage the battery caused to my item. Pictures do not lie I have very detailed pictures.

Sincerely,

****** ******
Business Response
Date: 05/31/2023
Dear BBB,

Thank you for providing us with the Consumer’s feedback. We
pulled the recording of the call between Mr. ****** and our agent to thoroughly
investigate Mr. ******’s claim. Our agent advised the consumer to not dispose of the product until he gets a resolution from our end, however, the consumer said that he threw away the batteries. The agent also asked the consumer if he could retrieve the batteries, but Mr. ****** stated they were in the trash, and he would have to dig through the trash to retrieved them and this was something he was not willing to do. Mr. ****** assured our agent he had all the images that were needed and there was no need to retrieve the batteries. We feel this claim was properly handled and denied.
Sincerely,
Energizer
Customer Answer
Date: 06/02/2023
Complaint: ********

I am rejecting this response because:

When I called and spoke to the representative about the leaking battery I did let them know I had thrown the battery in the trash since it was leaking but that I did take pictures of the battery which I did provide to them. I also asked if I needed to go dig through the trash and get the battery the representative told me that I did not need to go get it out of the trash since I had pictures and we went over what pictures would be needed on all the information listed on the battery which I did have and I provided that to them.

Sincerely,

****** ******
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Tuff Stuff and the can is 3/4 full and will not spray the product out of the can.
This is not the first can this has occurred, that I have purchased.
Business Response
Date: 04/11/2023
Dear BBB,
Thank you for informing us a
complaint has been filed. We have reached out to the consumer and have resolved
this issue with them.
Sincerely,
Energizer
Consumer Services
Initial Complaint
Date:03/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product I bought says 100% Satisfaction Guaranteed or your money back. I was not 100% satisfied so I requested my money back. I was told Kindly note that satisfaction guaranteed is applied if you faced any issue with the product.
Business Response
Date: 09/18/2023
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer in March and resolved this issue with them.
Sincerely,
Energizer Consumer Services

Customer Answer
Date: 09/20/2023
Complaint: 19541060

I am rejecting this response because:

You guys sent me some coupons and I told them that was fine since it's not worth my time for this small amount of money. But if you say on the bottle "100% Satisfaction Guaranteed or your money back" then you should honor that or its false advertising obviously. The bottle doesn't say "100% Satisfaction Guaranteed or you get some coupons."

Sincerely,

*************************
Business Response
Date: 09/27/2023
Dear BBB,
We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Initial Complaint
Date:02/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second attempt at redeeming a reward through their rewards program as promised for purchasing over $20 worth of batteries. I did not get my first one until I had to make a complaint here and a month later when I got enough points to make another redemption the same exact thing is happening. No payment no communication just a confirmation number and a middle finger from Energizer. They outsource their customer service for this rewards program to **** and blame **** for any faults however their brand name and their website is on the promotion literature and signage so I don't know how they expect to pawn off blame onto a third party scapegoat when it's their promotion. YOUR CONFIRMATION NUMBER IS:
************************************ (This is my 2nd $5 ****** redemption from Feb 8th).

Here's my first complaint 1 month ago.

Energizer is running a promotion where you can get rewards point for purchasing their products. I submitted my purchase on Dec and was given confirmation number ************************************ and redeemed points for 5 rewards in ******. To date I still have not received and no one will respond to my emails. FALSE ADVERTISING. Large cardboard display in many stores advertising this "rewards" program. I know it's only $5 but it's Energizer....come on, do better - pathetic.

Attached is a screenshot. When you click on the account page link to view your redemption history Guess what? Page not found! Seriously Energizer?
Business Response
Date: 03/02/2023
Dear
BBB,

Thank you for informing us a complaint has been filed. The $5 rebate program is handled directly
by **** ************************************* . We
have been in touch with ****’s team on behalf of the Consumer and have received
confirmation that the rebate will reflect in the Consumer's ****** account by no later than 3/10/23. We consider this matter resolved.

Sincerely,

Energizer
Initial Complaint
Date:02/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about a purchase of defective batteries that the company will not refund without requiring excessive information from the purchases. Batteries were damaged in the unopened package. Purchase was an online order from ******* in July, 2022. I purchased ********-packs of Rayovac AA batteries online and the order was delivered to my house. I put away the batteries and opened one pack and began using them. Until this week, I did not have reason to look at the other batteries, until I needed them for a remote control. I went to open a new pack and discovered one was leaking white powder inside the package.I looked at the other package and saw white powder leaking from a battery in it, as well. I contacted Rayovac at their online "contact us" page (***********************************) and did not hear from them. I then emailed them directly using the email address provided on the same page **************************************************** and told them of my issue and asked them to advise. They asked for photos of the batteries. I provided the photos they asked for except for the individual ones to show the date of manufacture. I looked at a different battery (from the third pack that was already opened) to try to find the date and could not. They said they could not help me unless I sent them that specific photo.I phoned them and spoke to a customer service rep and she said that a photo of the battery was "mandatory". I told her I was not able to take the photo, and said she could send me a shipping label and I could send the batteries to them to see directly. I also said I wasn't asking for a refund, I just wanted to help them find the source of the issue (i.e. was it the store or the manufacturing facility). She said I'd have to pay postage, which I am not willing to do. I would like a refund now, but they are refusing to provide one, even though they have a 10-year guarantee and a "no hassle" guarantee. Attached are the photos they asked for AND all correspondence.
Business Response
Date: 02/10/2023
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer Consumer Services
Customer Answer
Date: 02/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ***
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted Energizer to refund me (according to their no battery leak guarantee warranty) the
damage done to my maglight flashlight by their batteries. But after 2 attempts of
information exchanges, they still refuse and gaslight the issue. I sent them 3-4 pictures
with the damage and visible serial numbers of the leaking batteries and they don't even call me back.
They say they want more pictures and keep wasting my time pushing false warranty advertisements.
It's a small irritating problem, but you should know that they will not refund anything no matter what proof you have. False advertising.

[I give BBB here my written authorization to share my contact information with them so they know
which customer is complaining exactly.]
Business Response
Date: 02/08/2023
Dear BBB,

Thank you for informing us a
complaint has been filed. We have reached out to the consumer and have requested a picture of the battery compartment showing the leakage. This information is needed to move forward with their claim. We are waiting to hear
back from the Consumer.

Sincerely,

Energizer
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

Last July, when my voice recorder wouldn't turn on, I opened it up and was surprised to find that the battery had leaked, even after only a few times of use in less than a year. Energizer has a No Leak Guarantee, so I e-mailed customer support and was told on July 11th, 2022: "the designated team is looking into the matter and we will get back to you with a proper resolution as soon as possible.We will try our best to accelerate the process and you will receive a reply from our side as soon as possible."

I never heard from Energizer again. I asked for an update on September 23rd, and again on November 4th where I mentioned having to escalate it to the BBB, but didn't get a reply both times. So here we are.
Business Response
Date: 01/26/2023
Dear BBB,

Thank you for informing us a
complaint has been filed. We have reached out to the consumer and have requested
information needed to move forward with their claim. We are waiting to hear
back from the Consumer.

Sincerely,
Energizer
Consumer Services.
Customer Answer
Date: 01/31/2023
Better Business Bureau:

I now have a contact at Energizer that I'm working with to resolve this issue. But for now, I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ***
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Energizer is running a promotion where you can get rewards point for purchasing their products. I submitted my purchase on Dec and was given confirmation number 07d2288e-e042-4b71-8266-85679c37b0c9 and redeemed points for 5 rewards in PayPal. To date I still have not received and no one will respond to my emails. FALSE ADVERTISING. Large cardboard display in many stores advertising this "rewards" program. I know it's only $5 but it's Energizer....come on, do better - pathetic.
Business Response
Date: 01/19/2023
Dear BBB,

Thank you for informing us a complaint has been filed. The $5 rebate program is handled directly by Ebbo *********************************************************** have been in touch with ***** team on behalf of the Consumer and have received confirmation that the rebate was paid out and they have been in touch with the Consumer. We consider this matter resolved.
Sincerely,

Energizer
Customer Answer
Date: 01/20/2023
Complaint: 18825261

I am rejecting this response because:
They Have not been in contact with me. This is a lie. I also have evidence and can prove that they sent it to a PayPal email address other than the one I provided. To be clear, they sent it to me or what they thought was me, because they sent it to the email address that I am using here. However if you look at the confirmation number that I received and the information I provided for that redemption, I specified a email address ****************** specifically because this email address is linked to a broken PayPal account and cannot be used to create a new one. So the people who sent the payment didn't do it on time and they didn't even send it to the right email address that was requested. They haphazardly issued the payment once a complaint was made. This is not good business. Please send the payment to the correct email address provided. If you would like documentation I can provide it.

Sincerely,

*********************
Business Response
Date: 01/26/2023
Dear BBB,

We have been in touch with ***** team on behalf of the Consumer and have shared the Consumers concerns. Below is the email Ebbo sent out to the Consumer.

"Hello ****,
I appreciate the follow up note regarding this and I'm sorry to hear that you aren't able to receive PayPal payments to your personal email address. I've reviewed my records and I'm not seeing a log of the additional email address which you stated in your not to Energizer is associated with your PayPal account. Could you provide me with some additional information on where you provided that email address so I can review that with my internal team and ensure it doesn't happen again?
I can confirm that the payment which was processed to this email address (PII [EMAIL ADDRESS] REDACTED) has been recalled to our PayPal account to be sent to your second email address. While these payments typically take six to eight weeks to be sent, I'm working with our accounting team to ensure that this money is sent to your PayPal account sooner than that. If you have not received this payment of $5 in the next week, please let me know in a response to this email chain; I will follow up on your behalf to receive a new status as soon as I can.
Please let me know if you have any additional questions at all."
Best Regards,
****
Ebbo ************* Management

We suggest the Consumer work directly with the Ebbo team as they are the responsible party of the rewards program and not Energizer.
Sincerely,
Energizer
Customer Answer
Date: 01/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I redeemed 2 $5 PayPal deposits from EnergizerGo Rewards. Neither of them appeared in my PayPal account. I have sent message after message to ******* through the EnergizerGo website over the course of a month and I have not received a single response. This is highly unprofessional.
Business Response
Date: 01/19/2023
Dear BBB,

Thank you for informing us a complaint has been filed. The $5 rebate program is handled directly by Ebbo **************************************************. We have been in touch with ***** team on behalf of the Consumer and have received confirmation that the rebate was paid out and they have been in touch with the Consumer. We consider this matter resolved.

Sincerely,

Energizer
Customer Answer
Date: 01/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Energizer Battery Co is NOT a BBB Accredited Business.