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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw sign in ***** **** advertising a $20 rebate if $50 of groceries were purchased. Met all requirements of the promotion and sent in all neccesary documents. Received notice back from Anheuser Busch that items were purchased in "invalid state". I purchased in Florida. If Florida was an invalid state, why did they have they have a huge promotional display showing this offer. I would not have purchased their product otherwise.

      Business Response

      Date: 08/08/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:08/06/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a rebate form 6-8 weeks ago to Anheuser-busch. It was for $15. I sent in my rebate certificate, UPC symbol, the dated and the register receipt with the two products needed. It was denied. This is the 2nd time I have been denied after I have sent in the proper information. They sent me a notification post card saying I needed to send in "missing information" by 08-06-2023. The major problem with that is the post card was not received until 08-05-2023. Not only do I believe they are purposely denying legitimate requests but they are also not giving adequate time to rectify the situation. I believe this was done on purpose. As it sits now I'm out $30 in rebates not to mention time wasted... I believe this to be fraud. Included should be both sides of the post card I received and a copy of the rebate paperwork. Thank you for your consideration.

      Business Response

      Date: 08/08/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:02079972 We are open M-F 11am-8pm CT. 

      Customer Answer

      Date: 08/14/2023

      Complaint: ********



      I am rejecting this response because:



      I don't appreciate how you have removed transparency from this process. Why reach out privately? Are you worried about the BBB seeing your response? Even if you decide to do right by me what about the potential aforementioned fraud to other customers that are unwilling or unable to file a complaint? I do not wish to be contacted privately. All communication needs to be through this process moving forward to protect myself and promote transparency. Thank you



      Sincerely,



      ******* ****

      Business Response

      Date: 08/22/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT. 

      Customer Answer

      Date: 08/24/2023

      Complaint: ********



      I am rejecting this response because:

      In the name of transparency I will NOT be reaching out to the contact information given. It obvious to that AB is not taking this seriously. I would like to know if an internal investigation will be taking place to decide where the fraud has taken place. I would also like to know how many customers have been affected and what is being done to correct what has happened. Thank you.





      Sincerely,



      ******* ****

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a case (24 cans) of beer at Hy-Vee within the required timeline for the $15.00 rebate "Make Your July 4th Weekend Easy to Enjoy" promotion by ************. I submitted the form online and I purchased the beer in *********. I tried emailing to follow up regarding this and the email was undeliverable. I would like the $15 rebate to be honored according to its terms please.

      Business Response

      Date: 08/04/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 08/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and it looks like this resolution will be satisfactory.

      Sincerely,

      Caleb Heartbird

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in 3 different Bud Light rebates referenced on one set of AB rules and sent all 3 in for redemption on a single rebate e-form. Each had separate timeframes to purchase at least (1) 15 pack and receive a $15. rebate for EACH timeframe. The 2023 timeframes were 6/15-21 , 6/22-28, & 6/29-7/8. Total rebates SHOULD HAVE BEEN 3 x $15 = $45. as I followed the instructions correctly and submitted all 3 rebates together on one single form by the stated deadline (with all of the required documentation for all 3 of the rebates). I went to check the rebate status a few weeks ago and saw that rebate was "in process" but was approved for ONLY for $15.!!! I IMMEDIATELY emailed the rebate center and explained that they had not handled my rebate properly. I heard NOTHING back. Today, I get a rebate email for ONLY $15. And NOW I am having the extra massive inconvenience of having to spend an hour writing this to file a complaint with the BBB JUST to try to get what I deserved to start with.

      Business Response

      Date: 08/02/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a case of bud light and submitted my receipt & UPC using the online rebate form. At no point during my rebate application online was I told about any issues with the format of my mailing address, it is only now after the rebate window has closed that I received an email stating that my rebate was denied because "Did not pass USPS Address Standards". This leaves me feeling like this rebate was a bait & switch operation. They clearly could have told me about any issues they had with the format of my mailing address when I was filling out the online form, but they chose to wait until after the rebate window closed before notifying me.

      Business Response

      Date: 08/02/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the virtual rebate card and it does not work says I have a balance of $15 dollars but does not work any where I go called set up pin still does not work ?? won't let me talk to a live person very frustrating

      Business Response

      Date: 07/26/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is sinking in sales so they advertise a rebate for a product purchase. What they give you is a virtual debit card that is impossible to activate in order to retrieve the rebate they advertise.

      I buy Bud Light, but now, I realize the piece of crap marketing they have decided to invoke on those who are still loyal Bud Light purchasers.

      Seeing this is how they reward those of us who buy their transgender product, and I am not in any way transgender, I have now made my decision to NEVER purchase any of their products again.

      How a simple fifteen dollar rebate can turn into such a pain in the ass is beyond me.

      Screw this company right up the ass just like who they choose to sponsor the product they sell.

      Business Response

      Date: 07/25/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Required items were purchased for rebate program offered. Notification was received via email that rebate was available through my pre paid services. Two separate rebates of $15 each were activated ( virtual card). The cards are not able to be used at any retailer or on line. I attempted to contact my pre paid services with no success, as it is all numbers with no humans and no resolutions. The cards do not show on my prepaid active card list. These cards were just received and activated last week. I have tried to use them numerous times now. I contacted AB company and was informed that it was basically not their issue and had to be dealt with via my prepaid services. The rebate was offered by AB company and should be backed by that company. I do not want a VIRTUAL card. I want my $30 rebate.

      Business Response

      Date: 07/25/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:******** We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/1 I purchased a 30 pack of bud light which offered a $15 rebate. I submitted the form online and uploaded my receipts that day. I received a confirmation email stating that my entry was received. A few days later I received an email stating that it was not a valid date. There was no way to respond to the email so I emailed the company directly and I never got a response

      Business Response

      Date: 07/19/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a case (24 cans) of Bud Light beer at ****** in ******** within the required timeline for the $15.00 Summer ****** (July Fourth) and submitted it on 07.08.23 online with the upc and store receipt reflecting this. On 07.13.23 I received an email stating my submission was being rejected due to "Invalid State". I submitted the form online, there is no way it had an "Invalid State" and I purchased this case of beer in ******** and my receipt shows it was purchased in ******** so I am not sure what the problem is or why it was rejected.

      Business Response

      Date: 07/19/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:02066929. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 07/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the company does not contact me to rectify this, I will be sending another complaint as I purchased that item with the intention of receiving a $15 rebate. 

      Sincerely,

      *************************

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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