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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anheuser-Busch Companies Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a 24 ok of beer and $50 in groceries as the rebate required. Sent pic of receipt from ******** Got an email with tracking number. Got an email saying I had not fulfilled all requirements which I had done.

      Business Response

      Date: 07/17/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give ** a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 07/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* (sp) offered a July 4, 2023 rebate of $15 for proof of purchase of Budlight 15 pack or larger. I got email giving me a redemption code for a prepaid $15 code that I was to redeem at Myprepaidcenter.com. When I try to create a login for this page it takes my information and immediately tells me my password is incorrect when I know it isnt. If I click forgot password it give me an authorization code which does not work. When I just enter the redemption code without logging it the page flashes to a screen for about 10 milliseconds and then reverts back to the original redemption code enter screen. I dont have a chance to even see what the 10 millisecond screen is. This seems like a scam redemption to me. Intentionally attempting to discourage the rebate.

      Business Response

      Date: 07/17/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 07/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Thank you for your fast and thorough assistance with this, I am thrilled.
      Sincerely,

      *********************

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an AB product because of the rebate offer and complied with instructions, including mailing the original UPC and receipt. The tracking number is **********. They sent a rebate claiming they didn't get the UPC, which is simply not true. When I dialed the help line, the operator hung up on me. I would like them to honor their rebate program

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rebate "digital card" does not work. This digital card system is awful and difficult as well. Please just send me a check for the rebate amount! Never buying Bud Light again.

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted over 4 rebates on 4 different beer purchases. All required docs were uploaded as required. This was over the course of a few months in different transactions. I received the same emails saying that the rebate could not be honored because
      "Did not pass USPS Address Standards"
      My address is a valid, standard US mailing address and I have no issues with my mailing address with anything else.
      The company is falsely advertising rebates and then not delivering in their advertised savings.

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ******** We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted receipt and upc code for a rebate of $15 for beer 15 cans or more. I bought a box with 18 cans and they said my receipt is invalid because the store didn’t give receipt with beer name on the receipt. What am I suppose to do at this point? I bought with expectation of receiving the rebate. Please send rebate.

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ******** We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my beer rebate twice for buying bud light. Got two emails saying it was rejected. I sent both receipt and UPC.

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/30/23 I purchase a 15 pack of bud light while on vacation in Las Vegas. There was an advertisement at the store they were offering $15 back by rebate. I checked and the rebate was valid in both NV and my home state of GA. On 7/11/23 I received an email that rejected the rebate due to invalid state. When calling their customer support they said there was nothing they could do and asked if she could help with anything else. Feels like they are trying to cheat me out of the rebate.

      Business Response

      Date: 07/12/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number:********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a product based on the rebate advertised, followed all instructions to a T with submission of documents. First time it was for $15 rebate with purchase of a 15 pack.

      Went back and bought more, second time was $15 rebate for 24 pack, followed all instructions and submitted again. Got confirmation on both with a rebate reference number. First email said the UPC code was invalid and to submit all by mail replied to email have not heard back…

      and second email today for the 24 pack rebate deal said my USPS address was invalid (yet rebate would be online) and to resubmit all by mail.

      Looked it up because I did everything legit and see that everyone else was also scammed into buying the product under false pretenses thinking they get a rebate.

      I was also in a store and notice the promotion continues to change once stating $14 off 3-12 or 14packs another says off 2-24 packs yet initially it was $15 for a 15 pack which was all over the news yet that promo was no longer in stores by my second visit within the originals dates posted.

      All requested documents were uploaded directly to their site and they have a copy of it all attached to rebate reference numbers

      Business Response

      Date: 07/11/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

      Customer Answer

      Date: 07/13/2023

      Complaint: ********



      I am rejecting this response because:



      They have NOT reached out to consumer as stated since this complaint.
      I have checked the junk mail as well linked to the contact information supplied. Response requested to *****************. Have them forward proof to BBB in response to this rejection note. 

      also reminder there were two rebates in question, one for 15 pack promotion and one for 24 pack. Neither rebate has been honored to date. 



      Sincerely,



      ***** *****

      Business Response

      Date: 07/14/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We are experiencing high volumes regarding our rebate issues and will reach out to the consumer as soon as our team is able. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    • Initial Complaint

      Date:07/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 15 can pack of Bud Light. The price was marked $1.50 after rebate. I have applied for the rebate the day of purchase, 7/1/2023. I did everything the website asked me to do successfully, including providing a picture of the product's identification number and my receipt of purchase. The only rebate option I had was a virtual rebate, to be sent to me via email (after 4-6 weeks of processing!?!).


      I have received a kickback email from the company, stating my submission "did not pass USPS standards" (?) and an invalid UPC was provided. I was never prompted to submit a UPC, nor would I know what that is. I am unsure of why my USPS address did not work - I submitted the PO box I receive mail at. I'm also confused why this would matter, as the virtual rebate was the only option.


      While I love Bud Light, it's clear to me that this rebate was just an initiative to boost sales and the company has no intent on honoring it. I would love for this issue to be resolved, either by the company themselves, or the initiation of a class action. Frankly, if I don't get the $15 rebate I was promised, I doubt I will ever buy a Budweiser product again. Major scam alert.

      Business Response

      Date: 07/10/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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