Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anheuser-Busch Companies Inc

  1 Busch Place, #260-4 Saint Louis, MO 63118-1849

• 

  Anheuser Busch, Inc.

  700 Schrock Rd Columbus, OH 43229

• 

  Anheuser-Busch Inc

  100 Busch Dr NE Cartersville, GA 30121-7217

• 

  Anheuser-Busch Companies Inc

  350 McCormick Blvd Columbus, OH 43213-1550

• 

  Anheuser-Busch Companies Inc

  11225 Xeon St NW Coon Rapids, MN 55448-3104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a virtual rebate mastercards from AB that I received as part of the rebate offer in the June 2023 timeframe. I have - $15 rebate. The card is rejected when I try to use it with a "not authorized" error message I have tried to login to myrebate.com and am unable to get any additional information. I am looking for these rebates to be honored (either by enabling or replacing the cards) The rebate was a big incentive for my purchase of the product
  thank you.

  Business Response

  Date: 09/11/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three 30 packs of Budweiser select since they were having a rebate offered of $15 back per pack, this was back in June of this year, I’ve been checking the link they sent me everyday and still says pending, it’s been months and still no money/gift card that was promised to me.

  Business Response

  Date: 09/11/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-6pm CT.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a case of Budweiser on 7/10/2023 ONLY because of the rebate offer. In general I prefer good beer but I was willing to drink Budweiser because I felt for the price I would pay after the rebate it was worth drinking. Immediately after purchase I submitted everything required for the rebate. It has been almost two months and I have not received any such rebate. The rebate tracking states it was shipped on 7/13/2023 and I can expect it to arrive within 2 weeks. I have not received the rebate in the mail or in the email. Based on the complaints on this website this has been common practice and they are duping customers to unload their product while not making good on their promises. I want my $15 rebate and to never drink an Anheiser Busch product ever again.

  Business Response

  Date: 09/08/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-6pm CT.

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rebate company they are working with is trying to scam customers left and right and Anheuser is fully aware of this from all the complaints listed here. I live in a trailer park in a lot i rent out and have for over ****************************************************************** a lot down the rd. My sister yes in fact even lives in a lot here. Each space is its own address which is easy to check with **** website. This company is now trying to say we all live at the same address as if all these spaces are one, as if the United State postal service website is wrong just because it helps them scam customers. I would like to note that each time we sent in these rebates the company has played the run around game trying to hope customers give up. It's 100% a scam. Even the Email they send out to check the tracking uses a now for sale website. The new emails they send out have no phone number or email address listed at all! This is what they say Quote "We appreciate your business and hope you will participate in future promotions. If there is anything else we can do to assist you, please contact us at <--email_fromaddress> or <--phone>." Clear as day this is a scam.Your rebate tracking number is: ********** Your rebate tracking number is: ********** Your rebate tracking number is: **********

  Customer Answer

  Date: 09/06/2023

  This can be closed. I was told everything would be fixed soon. - Thanks for your help. 

  Business Response

  Date: 09/07/2023

  ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm **. 

  Customer Answer

  Date: 09/07/2023

  Nevermind closing this early, they are playing the run around game again. Please keep open. 

• Initial Complaint

  Date:08/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two cases of beer from our local grocer in the last week, both larger than wed normally purchase due to the promotion. Weve always liked Budweiser and given recent events, I tried to continue giving my business but this likely ended it entirely if they cant even fulfill a rebate offer! The first rebate came through and I created an account, submitted the code for the virtual card, received an error. I chose to wait a day to see if it was just a glitch since the error I got said it was an issue on their end and to try again later.I got the second rebate code the next day, so I logged in, submitted the new code. SAME error. Neither code works.I know this is a prepaid card service, but choose a different way to get these rebates to consumers if youre going to try and blame them! I cant contact the prepaid card service unless I specify which card I have ****** master, discover) which I dont have since its a VIRTUAL code you guys sent via email, and that was the ONLY option for the rebate I cant contact Budweiser without waiting on hold and eventually being hung up on.If youre going to try and redeem yourself via rebates and incentives to keep buying, youd think theyd make sure at least those ducks are in a row. But its looking like that wont happen!

  Business Response

  Date: 08/31/2023

  ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 
  

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late June I purchased 2 six packs of an AB and submitted the rebate immediately. I received confirmation of receipt on June 22 of the required information and received a tracking number of **********. After several weeks of waiting and having received a rebate from a different purchase that was submitted nearly two weeks after the above purchase, i decided to check on the rebate. I went on line to start a chat during the hours posted they were available, but i stated no agents were available. It did state my complaint would be sent by email. After waiting a couple days and see there was no confirmation of my email I again tried to chat on line. Once again it was during the hours where chatting was available, but no agents were available so i called. The agent agreed it was well beyond the process time and she would send to resolution team. A couple days later i received an email that the complaint was being processed and allow 10 business days for processing. After what i thought was ten business days i decided to check on the status. it was still not final approval so i decided to chat again. This was on Monday August 21. This time an agent was available and i was told it was only 9 days and it would be resolved by end of the next day which was Tuesday. So i went on line today and see there was no change in status so i decided to call again. I was told it was still under review. I was naturally upset and stated the fact that two days ago i chatted and was assured it would be done by end of the next day. The agent then told me they were having processing issues with PayPal. I said i didnt believe that since ive received other rebates through PayPal and felt I was just being given a line. I asked if they could just send me a check if they cant get through PayPal. She said she would submit to a supervisor to send a check and i needed to wait another 7 business days. Since I've been given a run around for weeks i decided to level a complaint to you.

  Business Response

  Date: 08/24/2023

  ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 
  

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought bud light because of the 15 dollar rebate they offered. The code to redeem the gift card is invalid and there is no way to contact the company from the options I see available. I expect my gift card rebate to be honored. It seems this was a scam. I want my money.

  Business Response

  Date: 08/23/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ###-###-#### and provide case number: ********. We are open M-F 11am-8pm CT. 

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive $15.00 rebate from Bud Light promotion. I purchased a 24 pack of Bud Light from Wall 2 Wall Wine and Spirits, 127Th and ****************, within the correct dates and submitted the *** and receipt. This was in May, 2023. I still have pictures of the *** and actual receipt. Please help in resolving this problem. This purchase was made under the assumption that I would get a $15.00 rebate. Thank You, ***************************** - ********************

  Business Response

  Date: 08/22/2023

  ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 

  Customer Answer

  Date: 08/26/2023

  received a email regarding my complaint.. rebate to be mailed, I have not received it, therefore, I am not satisfied yet.  *****************************

  Business Response

  Date: 08/31/2023

  ******************* will reach out to the consumer and apologize for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 
  

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the rebate amount.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three virtual rebate mastercards from AB that I received as part of the *** ***** rebate offer in the June 2023 timeframe.
  I have two - $10 rebate cards and one - $15 rebate.
  
  These cards only exist in my iphone virtual wallet, so I can only see the last 4 numbers of the card number
  
  All of these cards are rejected when I try to use them with a "not authorized" error message
  
  I have tried to login to myrebate.com and am unable to get any additional information.
  
  I am looking for these rebates to be honored (either by enabling or replacing the cards)
  
  The rebate was a big incentive for my purchase of the *** ***** product

  Business Response

  Date: 08/22/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: 02088630  We are open M-F 11am-8pm CT. 

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anheuser-Busch put thousands of ads out telling everyone that you could purchase their Bud or Bud Light beer, and then get $15. refund back. They did this in hopes of selling millions of dollars worth of their product after so many boycotted them. So I did make a purchase of Bud Lite 18 pk on 6/28/23 at my local ******** **** **** in Vermilion, OH. I immediately went through their process of submitting my claim, and my Tracking *********** was given, so I noted it on my receipt and waited for an email confirmation. On July 12, I received an email stating I received my $15. Prepaid Virtual Card. I have spent hours trying to get this "virtual card" to work thru internet, at ******** **** ***** and at my local ***** ***** grocery store and NO ONE CAN MAKE IT WORK! Their customer service ************** NEVER has a person, but I've tried everything they suggest to no avail. I was given (and luckily wrote down before leaving the website) my Card # - 16 digits, my CVCS 3 digit #, and my good 'til date of ***** to redeem my virtual card by. I've tried using the card as Credit, and also Debit (as the card states although instructions state to use it as credit). I've tried asking **** to use exactly $15. as both a "purchase of product" and also as a G.E. Gift Card worth $15. but even putting in all info, NO ONE CAN GET THE $15. I've called twice and given my card # to myprepaidcenter.com and it keeps saying I have $15. to spend. I was talking to a friend from Youngstown who is having the same problems, and almost fell for a scam as the website she was led to tried asking for her Soc. Sec'y number so she back3ed out!!! If we didn't HATE Bud before, we both HATE THEM NOW ! Will never buy
  cleveland.com has an article online about "Bud Light rebate" How to spend the virtual card (and make split payments on Amazon) - but I don't want to use Amazon. I want to spend my $15 at a local store !! Please HELP me and thousand others. I have all info. needed as proof !

  Business Response

  Date: 08/14/2023

  Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT. 

  Customer Answer

  Date: 08/14/2023

  Rather than wait for Anheuser Busch to call me, I just called them on the number they provided in their response...************** (M-F 11am-8pm CT).  YOU CAN'T GET TO A  PERSON, so you can't give them the Case * ******** ***  BBB, do me a favor and you try.  I will WAIT for someone from An. Busch to hopefully call me, (as their response states) and I will keep you posted.  We are living in a SAD world where "People" aren't talking to "People" and where "Customer Service" means more on-line run-around to Some companies.

  Customer Answer

  Date: 08/22/2023

  Since Anheuser Busch did not call or email me as they stated they would, I tried calling them again, and then when I couldn't get to a person, I went online to their "Chat" site, where I was able to chat my complaint and get resolution.  Today I received my $15. rebate check in the mail...with no apology for wasting my time and efforts.  Instead they stated "Making friends is our business and we are honored to be yours."  Ha!  They're not my friends :)  You can close my complaint, and thank YOU for your assistance.