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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anheuser-***** had a rebate promotion going on and I submitted my receipt Feb 3rd 2023, my rebate tracking is ********** and it has been processing for 8 weeks. I have chatted multiple times and they say they are going to escalate my rebate and then keep telling me to wait 15 more days every time I chat. Dear *******************,We have received your rebate submission for BUD LIGHT 18-PACK OR LARGER UP TO $25 REBATE.Your rebate tracking number is: ********** To check your rebate status just click on **************************************************** Please allow 4-6 weeks for processing and review of your submission, and keep a copy of your tracking number for future reference.Thank you for your purchase. We look forward to serving you again.Sincerely,Anheuser-***** ************* You will be unable to reply to this email because it has been automatically generated. You have not been added to an email list. This message was sent in response to your rebate submission.Track a Rebate :********** Status : In Process Your rebate is valid and is scheduled for final processing. Please refer to your rebate form for estimated processing times.Promotion Name :BUD LIGHT 18-PACK OR LARGER UP TO $25 REBATE Submit Date :02/04/2023 Rebate :$18.98 Submission Type

      Business Response

      Date: 03/30/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 03/31/2023

      Complaint: 19871041

      I am rejecting this response because: the company has not reached out and my rebate is still processing. The time frame for processing was 4-6 weeks and now its been 8. Im not going to keep waiting another 15 days every time I chat with the rebate center. 



      Sincerely,

      *******************

      Business Response

      Date: 04/04/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:01940059. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 04/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted 3 rebates on Feb 4, 2023 Each one for $15.00=$45.00. They are not processing them or mailing them out to me. I have contacted them via chat, ************* and all I'm told is to wait another 4-6 weeks. They have already started a new rebate offer & I submitted 3 more rebates on March 20 & they haven't acknowleged receiving them which they always due the same day or maybe the next day. I have $90.00 due to me that I purchesed there product for solely based on this offer. I have spent countless time wasted trying to get this resolved with ********** I would like help. If they don't honor there own rebates they are nothing but another scam. Hopefully you can help me with this. I can be contacted at ************** also. Thank you, *****************

      Business Response

      Date: 03/24/2023

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number:01936883. We are open M-F 11am-8pm **. 

      Customer Answer

      Date: 03/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2 12 pack set of *** ***** based on their $10 rebate offer. I scanned the *** code, and paid for the purchase. I completed the paperwork for rebate that was submitted online, and included legible copies of the *** code and Receipt. Approximately 3 weeks later I got an email that the *** provided was invalid. What a scam, I did not keep any of that over $10, and their email contact is no good "the remote server is misconfigured" and a text was not answered. the phone number was a time suck, another problem. My tracking number is **********

      Business Response

      Date: 04/12/2023

      ************** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********* We are open M-F 11am-8pm CT. 

      Customer Answer

      Date: 04/12/2023

      Complaint: ********



      I am rejecting this response because: I just want my promised rebate and given recent promotions are done with *** ***** et al 







      Sincerely,



      ***** *****

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/8/23 I submitted three (3) $15 Budweiser on line beer rebates showing the purchase of three (3) Budlight 12packs/12 ounces on 2/7/23. In addition, I submitted three (3) gasoline receipts per the rebate guidelines to be reimbursed $45 via ******. The rebate tracking numbers are **********, **********, and **********. On 2/13/23, I received an email denying my three (3) rebates. I called the beer rebate center that day and the person could not explain why my rebates were denied. They told me to call back in seven (7) days and they would send my rebates for further review. I called back on 2/21/23 and the person still couldn’t explain why my rebates had been denied. I was on hold for over 30 minutes, I asked to speak to a manager (badge #****) and he couldn’t explain why my rebates were denied. The manager took my name and phone number and promised to follow-up with me within 72 hours and that never happened!! I am just asking to be awarded my $45 beer rebate….

      Business Response

      Date: 03/01/2023

      Anheuser-Busch will reach out to the consumer and
      apologize for their experience. We will also work with our rebate partners to
      see how we are able to rectify the consumer’s rebate issue. If the consumer has
      any questions about their experience or wishes to reach out directly, they are
      welcome to give us a call at ************** and provide case number: ********.
      We are open M-F 11am-8pm CT.

      Customer Answer

      Date: 03/07/2023

      Complaint: ********



      I am rejecting this response because:they sent me the following email on 3/6/23 stating that my three (3) $15 rebates did not pass their audit process, why can they not be specific?  I submitted a receipt showing I purchased three (3) 12 packs of Budlight along with three (3) receipts showing that I purchased fuel.

       

      Thank you for reaching out regarding the status of your rebates. I am sorry to be the bearer of bad news, but after speaking to our rebate team, it looks like these rebates were denied because they did not pass our audit process. Unfortunately, we are unable to validate your rebates. Please let me know if I can look into anything else for you! 

      Cheers,

      ****
      Anheuser-Busch Team
      **********************







      Sincerely,



      **** ********

      Business Response

      Date: 03/09/2023

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumer’s rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like all the other complaints. I follow their rebate policies however lately they have been rejecting my rebates for 1 or 2 reasons. Unfortunately in the tracking number detail, it doesn't tell you what Rebate or AB number you duplicated or what product was needed to fulfill the rejected rebates. I think this is important to have!

      As far as i can see I am only out $20 4 rebates most likely quantity (2) each for 2 different rebates or AB numbers.

      Maybe they are short handed? Idont know

      I would like a refund and for them to consider putting more detail into the tracking number especially the AB number.

      My rebates are tracked on how many i have completed on another site. I shouldnt have this happening!

      Business Response

      Date: 02/23/2023

      Anheuser-Busch
      will reach out to the consumer and apologize for their experience. We will also
      work with our rebate partners to see how we are able to rectify the consumer’s
      rebate issue. If the consumer has any questions about their experience or
      wishes to reach out directly, they are welcome to give us a call at
      ************** and provide case number:********. We are open M-F 11am-8pm CT.

      Customer Answer

      Date: 07/26/2024

      Purchased 24 pack beer AB-8209 and buns or meat. I purchased buns. Received an email that this is not valid! I purchased a 24 pack and buns within the dates! Rebate says: Description: Get $10 back when you purchase ONE (1) Budweiser or Bud Light 18-pk or larger and ONE (1) package of meat or buns. This is really getting old with this company. I have to do twice as much work to get a piddly rebate! I went to a different beer because of this a few months ago! This has to stop!!!!!!! they are looking for any reason not to pay a rebate!!!! This has 5 more rebates for this particular rebate. I guess i will have to go through this 5 more times??????

      Business Response

      Date: 07/26/2024

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reward Program: The last 2 rebates they've had, I've sent in 6 UPC's and receipts in each for 6 cases of beer. I should've received $30 gift cards and both times I've received $5.00. Currently I'm waiting on another $30 gift card which I figure will be $5.00 again. False advertising. Your employees should know the difference between 1 & 6 UPC's and $5 vs $30 on a gift card. Big difference and I'm very upset I do my end and gather all the necessary documents and you scam me out of what you owe me. Fix your program and quit ripping people off. I could not find a phone number to call or I would've. Bad customer service especially for loyal buyers. Very disappointing.

      Business Response

      Date: 02/08/2023

      Anheuser-Busch
      will reach out to the consumer and apologize for their experience. We will also
      work with our rebate partners to see how we are able to rectify the consumer’s
      rebate issue. If the consumer has any questions about their experience or
      wishes to reach out directly, they are welcome to give us a call at
      ************** and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:02/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past 3 years I have done several rebates and with every single rebate they have found some issue with them to not honor them. They would always honor them once I called but it was always some petty reason they did not honor it at first

      Business Response

      Date: 02/02/2023

      Anheuser-Busch
      will reach out to the consumer and apologize for their experience. We will also
      work with our rebate partners to see how we are able to rectify the consumer’s
      rebate issue. If the consumer has any questions about their experience or
      wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 30 pack. The first 4 beers were flat in taste. The cans were paper thin. What’s that about?

      Business Response

      Date: 01/26/2023

      Anheuser-Busch
      takes the quality of our beer extremely seriously. A specialist will contact
      the consumer directly, take down the information to share with the appropriate
      brewery, and see how we're able to make up for their experience. If the
      consumer has any questions about their experience or wishes to reach out
      directly, they are welcome to give us a call at ************** and provide case
      number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/8 ordered a keg of Stella per a "favor" to area re/manager as they are doing a Stella push. 12/15 asked to have keg picked up because it is not the right keg tap for the system. It was then explained that someone was supposed to contact me to come out and hook it up for me, which did not happen. Asked again to pickup keg on 12/15. Rep said they would come Monday 12/19 to pickup keg. Noone came to pickup keg. I then asked again 12/21 to have keg picked up, they said they would come friday 12/23. Noone came to pickup keg on Friday. We then closed for holiday week and came under an agreement for sale of restaurant.

      I would like a credit/check for this keg.

      Business Response

      Date: 01/26/2023

      Anheuser-Busch
      will reach out to the customer and apologize for their experience. If the customer has any questions about their experience or
      wishes to reach out directly, they are welcome to give us a call at
      ************** and provide case number: ********. We are open M-F 11am-8pm CT.

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted documents for the $5.00 rebate card. I received an email showing the card was delivered, which I never received. I tried text communication twice, called numerous times, to no avail. Finally was able to speak with a rep who said I would receive a virtual ecard. I instead received a message stating that AHB could not send an ecard and asked if I wanted to receive a plastic card through the mail. Such a waste of my time and this makes me wonder how many other people just decided it wasn't worth the time and frustration. AHB needs to look into whoever is handling this project. I see many others experienced similar and should be compensated twice what was originally offered. Thank you for your time.

      Business Response

      Date: 01/24/2023

      Anheuser-Busch will reach out to the consumer and
      apologize for their experience. We will also work with our rebate partners to
      see how we are able to rectify the consumer’s rebate issue. If the consumer has
      any questions about their experience or wishes to reach out directly, they are
      welcome to give us a call at ************** and provide case number: ********.
      We are open M-F 11am-8pm CT.

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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