Reviews
This profile includes reviews for Ameren's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromMiranda H
Date: 08/09/2024
1 starMiranda H
Date: 08/09/2024
would give 0 stars if possible. Ameren is a monoply and they know it because they price-gouge and are charging insane amounts by "average usage" but my bill has only gotten higher despite raising AC temps, taking cold showers, etc. I've left almost every weekend to visit my parents and turned my AC off and everything was unplugged yet my "average usage" didn't reflect that. I've called 3 times now to get someone to check my meter but they refuse to send someone because "the meter is working perfectly fine" without ever physically seeing it. When I addressed my concerns about higher billing while using far less, i was told "it wasn't a concern" by the Manager, ********; she did not help and just blew me off. It is a huge concern when I can't afford my electric bill despite not using electric. I can't even change my service because they're the only ones here in ******, **. I Filed a complaint with the BBB; though I don't think that'll actually help now reading their 1 star review average with them as well as yelp.
Ameren
Date: 08/29/2024
Ameren Illinois has reviewed ************************** complaint and responded to her directly via letter mailed on August 16, 2024. Please reference BBB complaint # ********.Review fromIzudin B
Date: 07/18/2024
1 starIzudin B
Date: 07/18/2024
I live in ********** BEVO MILL AREA called Ameren about my line making sparks on the side of the house when wether is bad and strong wind they send one person to tape it off said that would send truck to move line on the pool against my dance line so that is not capable sparking again Im still waiting been month and half I called my insurance and reported this in case something happens and I will call to report everywhere HORIBLE CUSTOMER SERVICE AND EVERY FIRST THEY TAKE THEIR MONEY WITH NO PROBLEMAmeren
Date: 07/19/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review fromEu F
Date: 07/16/2024
1 starEu F
Date: 07/16/2024
Ameren Electric Companies is unethical in their business practice forcing customers to provide their VERY private Social Security Number in order to get electricity for a private residence. The Privacy Act of 1974 is supposed to protect the collection and use of our private information, especially our SSN, and it is wrong and unethical of Ameren to insist that new customers provide it in order to receive *************************. We are well on our way to becoming a third-world country and our city, county, state, and federal governments need to stand up for right and protect their citizens from this unscrupulous behavior.Ameren
Date: 07/17/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review fromDonald J
Date: 04/24/2024
1 starDonald J
Date: 04/24/2024
My house is less than 900 square ft. November and December 2022 my electric bill was $120. per month. Suddenly Ameren decided to start increasing my bill. In less than a year Ameren ******** has more than doubled my bill. Now it is $264.00 plus per month. When Ameren ******** tried to increase everyone's bill through the courts they were denied.......so what does Ameren ******** do?????? They add a lot of unnecessary fake charges as well as they put an outrageous price on Now what they label as Peak and Off Peak hours. Ameren ******** is a monopoly. When I questioned them about it they said nothing is wrong with the meter and basically that is the way it is........they are CROOKS. I have put a complaint in with **********************************.......We have watched Ameren ******** over a very short period of time over charge customers and they are allowed to do this.......why could it be that they pay the government so much so that they can continue to steal from customers.Ameren
Date: 04/26/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review fromAmanda G
Date: 04/23/2024
1 starAmanda G
Date: 04/23/2024
Being as ameren is a monopoly i had no choice but to use them in my commercial space. I called about stopping service when I realized my landlord had not yet put the service in their name after i was out of the unit. I was told that my options were to have the electric completely shut off or have the landlord call them with a backdate for when i left the unit. When my landlord called they did not backdate it. So i contacted them again and was told that the first person i spoke with lied to me and they never backdate anything ever. So thanks to employees that either don't know their job or blatantly lie to costumers I'm stuck paying for electric in a unit that i had no access too.Ameren
Date: 04/25/2024
Were unable to discuss specifics about your account on our public page, but please call our customer service team at ************** and they would be happy to discuss this with you. They're available from 7am to 7pm, Monday through Friday.Review fromTia H
Date: 04/04/2024
1 starTia H
Date: 04/04/2024
I was enrolled in Peak Time Rewards as it says energy reductions can reap rewards. Well this month I was charged a $543 ******************** charge since peak time was April 2nd at 11am while I was at work and my teenager was home alone. This, very minimal electricity was being used. Yet, this resulted in a $543 charge. After speaking to seven representatives and finally a supervisor, I was told this charge was correct and the charge stands. So now my bill is $500 more this month than last month and the company is perfectly ok with this.Ameren
Date: 04/08/2024
Ameren Illinois has received the complaints you submitted via the Illinois Commerce Commission and the Better Business Bureau. A written response will be sent to you within 14 days.Review fromMarisa V
Date: 04/03/2024
1 starMarisa V
Date: 04/03/2024
Someone in my apartment complex used the my address (the wrong address) to begin service and consequently closed my account for service. ********************** is claiming it is not their mistake and has now charged me for closing that account and will not refund me the money.Ameren
Date: 04/08/2024
We apologize for any inconvenience, but we are unable to discuss specific account information online. We encourage you to call us at 800.552.7583.Review fromdwight a
Date: 04/01/2024
1 stardwight a
Date: 04/01/2024
i have came to realize that after watching ameren work on my street that the leaders in charge have created there own monster of at least 5 workers watching one worker do his job our electric bill would be 1/3 of what is if those 5 men had a job to doAmeren
Date: 04/02/2024
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.Review fromPriscilla R
Date: 02/27/2024
1 starPriscilla R
Date: 02/27/2024
I have auto pay for this utility and therfore tend not to pay attention to monthly bills until today when I received a bill today for $560+. I went into their website and reviewed past bills only to find that I had not had a bill in 3 months. I called the company and after waiting for almost 10 minutes, was told there was a computer glitch causing this to happen. When I asked if I could split the payments for my bill, I was told I would be assessed a fee! I'm a retired senior citizen and I believe a fee assessed for their problem is outrageous! This is my complaint.Ameren
Date: 02/29/2024
Thank you for your review. We will look into this issue and send a response within 7-10 business days. Thank You.Review fromEric C
Date: 12/08/2023
2 starsEric C
Date: 12/08/2023
Shading business. They keep changing my rate plan without my permission. I have changed my plan back manually twice now. They make it very hard to find how to change on their website.Ameren
Date: 12/11/2023
Hello there, we encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.
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