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Business Profile

Sporting Goods Wholesale

Rawlings Sporting Goods Company, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a custom glove on August 31, 2024 and I have reached out numerous times about a completion and delivery date. Initially I was told it would take 4-6 weeks. They have only responded once telling me that they have expedited the order and will contact me with an estimated date and that has not happened.

      Business Response

      Date: 11/26/2024

      Custom glove was delivered on 11/20/2024   FEDEX tracking  427987895863

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I purchased a bat back in August. My son was at practice and hit with it maybe 5 times. I heard an odd sound so I inspected the bat. Found a couple of cracks in the top part of bat. Contacted Rawlings and they granted me a warranty on September 5th. They said the item would be shipped out soon. It is now October 3rd and I still havent received a replacement. They say the they do not have the item in stock. My son has been playing all season this fall without a bat. I think they couldve handled this differently.

      Business Response

      Date: 10/22/2024

      A replacement bat is shipping today via UPS.   (10/22/2024) Tracking number is 1ZE469840350651071

      Customer Answer

      Date: 10/22/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** **** **

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have tried to resolve this issue directly with Rawlings and their solution is unacceptable. We purchased two pairs of pants in a baseball store. My son tried on a pair of smalls and they fit fine. We grabbed a second pair of smalls thinking that the sizes would match. They do not. The second pair we got is significantly smaller and my son cannot button the pants without assistance. We have sent proof of purchase and photos to Rawlings. Now they want us to send them both pairs of pants for inspection in **************. These pants are a part of his club baseball uniform. We cannot send Rawlings both pairs of pants without having to buy another pair from Rawlings! We took the pants to the retailer and they acknowledged that they were different sizes. There has to be a better solution that us paying to ship the pants to ********!

      Business Response

      Date: 09/27/2024

        Customer was contacted today.  We sent them a prepaid label to return the pants in error and we are sending them the correct size and no charge  (Order# ********)

    • Initial Complaint

      Date:09/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom purchased a bat for my daughter for her birthday. It broke withing 6 months of using it only a few days a week. I was at that time able to get ahold of someone and replace the bat which wasn't the same. The bat we originally purchased was a limited edition ******* *** mantra. When replacement came it had everything except the bat number which was the cool part of the original. Either way my daughter was fine she loves the mantra bat. She used this bat for less than 4 months and it has already began to rattle. I have tried for 3 weeks to get a hold of someone in customer service. Emails, live chat, phone calls and never can reach anyone and never hear back. There has to something that can be done no bat should break this quick when only being used with good quality ***** and not used everyday.

      Business Response

      Date: 09/26/2024

       

      We reached out to the customer and was able to resolve the issue.  A replacement order should ship on 9/27/2024 and the customer should receive it next week.   SN# ********  

       

       

    • Initial Complaint

      Date:08/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two pair of shorts through a buy one get one free promotion in the amount of $48.66. I received one pair of shorts but not the other. I was then refunded a $1.87 to my account advising me that the second pair of shorts I ordered were out of stock. I then sent an email asking if they would just send me a second pair of the same shorts I received and I never received a response. I paid $48.66 for Worth shorts with the intent of receiving two pair, not just one. Communicating with the company is very difficult as several emails were ignored.

      Business Response

      Date: 09/10/2024

      The individual ordered 2 pair of shorts, buy 1 get one free, only one was delivered.  we are out of stock on the additional pair.   A refund was processed today for net down the pair received to half of the original price. Refund should process today 09/10/2024

      Customer Answer

      Date: 09/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 09/11/2024

      Good afternoon,

      The merchant has resolved the issue by providing a refund. 

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To: ****************************************** <****************************************>Sent: Tue, Aug 6, 2024 at 1:37 PM Subject: RE: Rawlings/Easton Information Regarding Your Bat Warranty Order - RA/PO# Order# ******** Good afternoon,I wanted to again reach out about this warranty replacement. Each time I email or call in, I am told something different.Initially the ship date was to be July 7th according to this email string. I called in July 15th and was told it was being replaced with a 2025 model and was being shipped.I received the next email July 31st that the bat would be shipped the first week of August.I called in today, 8/6 to check on the status and was told, the replacement bat was listed as a USA bat, not USSSA. The young lady told me she changed it to be replaced with a USSSA bat, which is the type of bat it should be. Now the ship date is the end of August. My sons season starts August 31st. We still do not have a bat to replace his bat that broke in June. The bat was purchased in March. He could not use it in April due to the temperatures in **. He used it for 4 tournaments in May and June and 8 total practices. I get that sometimes things break. I understand that the model year has rolled over and caused delays in shipment.My frustration comes from the fact that everytime I contact your company, I get a different answer as to when we should expect the replacement.I have used Easton bats since my days of playing baseball, over 30 years ago. I head coach travel, little league, and all star teams. I have always had great experiences with your company but this experience is falling far short of expectation.On Wed, Jul 31, 2024 at 11:26 PM, Rawlings Bat Warranty Hello,Thank you for contacting Easton/Rawlings!I see your claim was approved for replacement. Unfortunately, I see the replacement is on backorder until the first week of August.Upon restock it will process for shipping and we will email you tracking information.Thank you ************

      Business Response

      Date: 08/12/2024

      We sent a consumer a 2024 model to use (and keep) until the 2025 replacement model is in stock again.  The 2024 model is shipping today via *** tracking# 1ZE469841349444574.   The 2025 model will be available later this month. Customer is satisfied with this resolution.   

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13 2024 I submitted the warranty claim On June 20 2024 was granted RA# *********, on an email that the bat will be shipped shortly On July 10 2024, **************** is contacted and say that I should be receiving 2025 model ESD July 24 2025 (email and chat)On July 24 2024 **************** is contacted again since email with shipping information was not received and they are telling me that theres no inventory and still trying to brush it off with the excuse of receiving a 2025 model (transcript available)This is supposed to be a legit company, and its almost 2 months of waiting. I received a package today 07/09/2024 with the 2024 MODEL what kind of BS is this I have multiple emails and chats where they said it will be the 2025 model. Thats why I waited otherwise why the 2024 model was not shipped on June 20 when email was received July 30 another contact with the company saying they are not going to honor was it was previously stated that sorry.

      Business Response

      Date: 08/07/2024

      The 2025 model that the consumer was initially promised is shipping today (08/07/2024) via *** RED saver.  Order# ******** with *** Tracking# 1ZE469841349381552.  We will be reviewing this incident with the customer service team to ensure these types of issues do not arise in the future.

      Customer Answer

      Date: 08/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      C *****************************

    • Initial Complaint

      Date:07/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my son a custom "Heart of the Hide" glove from Rawlings on Thursday, May 16th 2024. This was a gift for him for his academic and athletic achievements this year. We are not a family with a lot of money so this was a special purchase and one that we worked hard for. To say that my son was excited to customize this glove and order it would be an understatement. I received an email on 6/18/24 that his glove was shipped. On 6/19/24 the Fed Ex tracking number ************ showed that the glove was delivered. It was not delivered to my house, and instead showed that it was delivered to another state. I have called Rawlings almost daily since. I have been told they had the glove but lost it, that they were expediting a remake and shipping, and every time I call they have a different story...it has been remade and will be shipping out soon, it hasn't been remade and no idea when it will ship out, I was assured that it would arrive before 7/21/24 so he could use it in the *** Junior Games. Yesterday they said it was remade and will ship on 8/14/24! Now today they said it has not been remade and no idea when it will be done. I have politely asked several times to speak to a manager, I have been told their manager was on paternity leave and they only have that one. I have been told their manager is in a meeting several times. I have been forwarded to a random voicemail with no return call. I have asked for a refund and again have been told that they need to speak to their one manager, who is never around. I am defeated, disappointed and sad for my son. He was checking the mailbox everyday, that excitement is gone. We just want our money back and will never, ever buy from Rawlings again. It has been a complete let down. I can not believe that Rawlings is as big as they are with absolute no regard for customers.

      Business Response

      Date: 08/02/2024

      A refund was processed on August 1st, 2024.  An email was sent to the customer confirming refund.

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Easton Hype Fire (31x26) bat from Dick's Sporting Goods on Sept 28, 2023 of $381.93 Dicks Order Number *********** Product SKU: ******** In late March 2024 that bat was banned from use at all tournaments - rendering it useless.I immediately contacted ********************************** in early April and sent multiple follow **** I never received any response.I called customer service on July 10 and was inexplicably told that I had sent my complaint to the wrong alias and I instead should have sent to **************************************** which I immediately did on July 10. I still have not received a response even though the customer support *** I spoke to on the phone acknowledged receipt of the original complaints sent to the ********************************** address.I would like a refund or store credit for this bat that cannot be used (and that Rawlings is well aware cannot be used)

      Customer Answer

      Date: 09/06/2024

      The business finally contacted me after many emails and we resolved the matter, and the company replaced the defective equipment via a warranty replacement.

      Business Response

      Date: 09/09/2024

      There were numerous emails exchanged between ******* and ********************.   A replacement bat was delivered to him on 08/27/2024.   UPS tracking number is 1ZE469841349666852

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Failure to Honor Warranty/Replacement Contract Dear BBB, I am writing to express my deep disappointment and frustration regarding the warranty replacement for a baseball bat I purchased for my son. The bat, which cost $396, is under warranty with Rawlings Sporting Goods.On June 20th, 2024, I was promised that a replacement bat would be shipped to me within 72 hours. As of today, I have not received the replacement. This delay is unacceptable and contrary to the assurances given at the time of the initial complaint.Since then, I have made multiple attempts to contact their customer service team. I have emailed three times but received no response. Additionally, I called twice on July 9th and July 10th at 2:40 PM Central Standard Time. On both occasions, after being put on hold by their live (human) customer service representatives, the call was disconnected. When I called back later, the automated message stated that the customer service team was in a meeting. Each time, I waited over 30 minutes before being disconnected.The lack of communication and failure to honor the warranty is highly frustrating and unprofessional. Thank you for your attention to this matter. I look forward to you helping us resolve this issue so that I can my 12 year old son can enjoy his baseball again.

      Business Response

      Date: 07/15/2024

      The replacement bat is being shipped today (07/15/2024) via ***.   SN order number is 67839176.  *** tracking number is 1ZE469840348981817.   

      Customer Answer

      Date: 07/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they have in fact shipped the replacement. I appreciate all your help. Thank you. 

      Sincerely,

      ***************************

    Rawlings Sporting Goods Company, Inc is NOT a BBB Accredited Business.

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