Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rawlings Sporting Goods Company, Inc

  111 West Port Plz Ste 1100 Saint Louis, MO 63146-3018

• 

  Miken Sports

  131 Bissen St Caledonia, MN 55921-1811

• 

  Miken Sports

  PO Box 1 Caledonia, MN 55921-0001

• 

  Rawlings Sporting Goods Company, Inc

  132 Bissen St Caledonia, MN 55921-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Rawlings Icon 31 in. -12 bat for our son. After a month or two of usage, it snapped like a twig. I submitted a warranty claim on 5/21/24. I got an e-mail back on 5/23/24, saying "you will receive a replacement bat shortly." It's 7/8/24 - still no bat, despite attempted multiple follow up communications, most of which have gone unanswered. Meanwhile, I had to buy my son a replacement bat for him to use right away, and unfortunately, we chose to purchase the same EXACT bat - another Rawlings Icon 31 in. -12 bat. This time, after 6 weeks of use, it broke in HALF. I submitted another warranty claim, but have not heard back.

  Customer Answer

  Date: 07/10/2024

  I received word from Rawlings that they will replace the 2nd bat.  However, they do not know when I will receive it.  I have not received the replacement for the 1st bat - after being on hold for several hours on the phone Rawlings explained the delay by claiming the model has been discontinued, and they wont replace either bat until the new model comes out and they dont know when that will be.  They are holding up $630 worth of replacements for an unreasonably lengthy period of time with no ETA. They do not respond to emails and the customer service phone does not answer for hours. They should either reimburse me now or give me different merchandise of equal value now.  

  Business Response

  Date: 07/11/2024

  The two replacement bats finally shipped this week via UPS.  They were on backorder.   the tracking numbers are:

  1ZE469840348911151   shipped 07/09/24 and 1ZE469840348940343   shipped 07/10/24

    

  Customer Answer

  Date: 07/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/24, I ordered 70 Men's Pro M UM12CY slowpitch softballs from ***************************. The order was paid in full. These ***** are for a Men's league. In speaking with ********************, I was informed that the ***** were "great ***** with no issues". This was back in February when the ***** were purchased. The league started in May of this year and teams in the league are reporting numerous issues with the ***** being really bad. The ***** are super soft and lose compression almost immediately. In speaking with ********************, the ***** have known issues with losing compression. Please see the attached text screenshot. Unfortunately, this information was not conveyed until well after the sale. The league is extremely irritated with the ***** and Rawlings in general. ******************** has already closed my account. I would like to note the extreme unprofessionalism of ******************** during this time. At no time did he attempt to resolve the issue. He mainly complained about how "difficult" I am with trying to make a Rawlings customer happy. Additionally, he seemed bothered with any business I was giving him. I've sold hundreds of dozens of ***** for Rawlings. This is a very unprofessional way of handling issues. The league would like a refund or exchange for the remaining *****.

  Business Response

  Date: 06/26/2024

  ******************** from our organization is currently working with ************************* to resolve this dispute.  It should be resolved within the next week.

  Customer Answer

  Date: 07/16/2024

  Hello,

  Mr. ******** reached out regarding the ***** and was supposed to send a shipping address to return the *****.  Unfortunately, he has not provided the address after a few weeks.  This matter is not closed.  
  

  ****

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Rawlings softball bat that I sent over for warranty. On 4/24/24 I received an email asking me to send the bat in for further evaluation. I sent the bat in and received an email notification saying my bat was defective and replacement bat would be sent which should have been exact replacement. I received a completely different bat, its was a baseball bat that was small and cheaper. The softball bat I originally had was a Rawlings mantra limited edition that cost ******. I was sent a completely Different bat. When I spoke to someone on the phone, they mentioned that they would be sending me the correct one and I have not received it and it has been over a month. I keep getting told that it is waiting to be picked and shipped and they cannot provide me with an estimated ship date because it hasnt been picked out from the warehouse. On 6/3/24 I spoke with someone who said they were going to get their manager involved to find out if they can get the bat shipped out right away. I have yet to receive any email notification on this back coming in and no one is giving me any answers. At one point, I was told that I had no record Of receiving the wrong bat, But that was then clarified by someone named *****. ***** had to go in manually and put an order for the correct bat and it has been a month.

  Business Response

  Date: 06/26/2024

  A bat was shipped to the customer on 6/3 via *** , tracking # ****************** and it was delivered on 6/6

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RA ******** I purchased a catcher's mitt for my 16 year old son at ****'s. It is a Rawlings Heart of the Hide 34". It is defective. After spending 2 days trying to submit a warranty claim to Rawlings and kept getting back automatic email responses that it's inbox was full (and calling 4x trying to submit my claim), I finally was able to send it ALL of the requested information requested. Today, Rawlings has asked that I send in the glove. Rawlings is a baseball company. While the glove is defective, it is the only catcher's mitt my son has to use. My son is in the midst of his summer 16U Five Tool and Perfect Game season. I am actually very disappointed that a baseball company would ask for a glove to be returned before a new one is received. As a baseball company I cant imagine that Rawlings want players (especially youth players) to have to stop playing due to defective merchandise. I urge Rawlings to reconsider and send us a replacement, and then we are happy to return the defective glove to you. The replacement does not need to be the exact same model or color - just so long as it is 34" and at least Heart of the Hide.

  Business Response

  Date: 06/26/2024

  A replacement glove was sent to **********************.  He is being allowed to use the "defective" glove until the summer season is over.   He will return the "defective" glove once the summer season is over.  

  Customer Answer

  Date: 06/26/2024

  Complaint: 21805659
  
  I am rejecting this response because:  See attached email that I had to send to the executive at Rawlings due to the harassment by *****************************.  ***************************** does NOT want to abide by our agreement and allow my son to use the defective glove through the summer until he can properly and fully break in the new glove.
  
  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bat for our daughter in February. In two months, the bat broke. The warranty was approved, but the replacement bat was not shipped. They have since turned their phones off and will not return phone calls. I called their corporate off and was advised that it was a systems issue. I was promised a live person and was sent to ******************* (sp.). My call has not been returned and we still do not have a bat. This is her Senior year and tournaments start this week. There is no excuse.

  Customer Answer

  Date: 05/06/2024

  They replaced the bat late in the afternoon and this information has been resolved.  I spoke with ***** in the corporate office and he was very helpful and apologized for the situation.  I would like to withdraw this complaint.  

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $523 refund desired First bat didnt last 2 weeks crack in sweet spot of bat 2nd bat didnt last 3 weeks cracked in sweet spot of bat We adhered to the rules of use as described on website And I do not want another product from Easton I want my money back I have 4 children all very active in sports and have spent thousands and have never had this happen?My son is 56 150lbs and there is no excuse for this poorly made product, I have emailed and made them aware and not one word from company? I do not want anymore Easton products I mean $523 bat should last more than 3 weeks?

  Customer Answer

  Date: 04/15/2024

  Pics of damaged cracked bat

  Customer Answer

  Date: 04/20/2024

  Had to purchase another $500 bat due to son not having one, due to faulty new Easton rope  like them to consider reimbursing me for the time and the double issues not once but twice for a brand new bat

  Business Response

  Date: 05/09/2024

  The customer ************************* charges were refunded on April 22nd, 2024

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and was given a ship date of 3-30-24. That date came and went. After 6-8 attempts to figure out when my item would actually ship, I was given a ship date of 4-5-24. Today is 4-8-24 and after 30 minutes on hold with their live chat I was instructed to call customer service. **************** couldn't tell me anything more than I was told repeatedly in the past. They will email the factory and try and have it shipped.

  Business Response

  Date: 04/25/2024

   

  I show his order number R01387514 was delivered. on 4/2/24 *** tracking number.    1Z1283590302083876 

   

  Customer Answer

  Date: 05/18/2024

  My order with Rawlings placed 02-21-2024 was for a custom baseball glove and a custom baseball batting helmet. The glove had a ship date of 04-03-24. It was shipped 03-20-24, and received 03-22-24. The helmet had a ship date of 03-20-24. The helmet shipped 04-10-24, and was received 04-12-24.  That would be 21 days late, and the reason for the complaint being filed coupled with the fact that not only wasn't I notified of the delay, but on multiple occasions reaching out to Rawlings,  I was given either no information regarding my order or false information regarding my order. For instance, on 03-27-24 in a live chat I was told the helmet has a ship date of 03-20-24. That would have been seven days prior. An order that was supposed to ship in 28 days was shipped 21 days late. It didn't ship in ****************************** 49 days. Hopefully that's clear enough. 

  Customer Answer

  Date: 05/18/2024

  The reply from Rawlings does not pertinent information as it doesn't contain any information regarding the order in question. The order description referenced by the Rawlings customer service agent is for a baseball bat.  The order number in question is #RO135794. If my complaint had been read, and if any effort been given to look into the matter, it would have taken very little  investigation to see that the two orders are for very different items, not to mention a different amount of items. That is perfect example of how Rawlings Sporting Goods approaches and values customer service. 

  Customer Answer

  Date: 05/18/2024

  The reason for my late reply is that the reply from Rawlings went to my spam box. 

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Easton Sports, **** regarding a defective Easton Ghost bat that I purchased for my daughter. The bat was purchased as a gift, and unfortunately, it has just come out of warranty despite being used for less than a year. I am deeply dissatisfied with the quality of the product and the lack of durability, considering the significant investment made for a $500 bat.Details of the purchase and issue:Purchase Information:Date of Purchase: 1/16/2024 Retailer: Easton Bat Model: Easton Ghost Unlimited Purchase Price: $500.00 Usage Information:The bat was a gift for my daughter and was not used until the spring season. In ************* we can not start until at least March. It was exclusively used for youth ball, and the overall usage is significantly less than expected for a one-year warranty period.Defect and Umpire Incident:Recently, during a youth baseball game, the umpire took the bat away for a raffle, citing a defect.This incident has caused great inconvenience and disappointment, especially considering the significant financial investment made as a single parent.Expectation vs. Reality:As a single parent, purchasing a $500 bat for my daughter was a considerable financial commitment.I expected the Easton Ghost bat to be durable and last at least a full year of playing, if not more, especially considering its intended use for youth ball.Out-of-Warranty Timing:It is disheartening to learn that the bat is now out of warranty, even though it has not been used for a full year.I believe that a bat of this caliber and cost should demonstrate greater longevity and reliability.I kindly request the Better Business Bureau to investigate this matter and facilitate a resolution between myself and Easton Sports, **** My objective is either a replacement of the defective bat or a refund for the purchase price.

  Customer Answer

  Date: 03/15/2024

  Dear Better Business Bureau, I am writing to file a complaint against Easton Sports, **** regarding a defective Easton Ghost bat purchased for my daughter. The bat, which cost $500, recently came out of warranty despite being used for less than a year. Additionally, my interaction with ***** in the ******************* was highly unsatisfactory. Details of the issue: ******************* Interaction: I spoke with ***** in the *******************, who was extremely rude and unhelpful. I kindly request the review of the recorded call with ****** to verify the unprofessional conduct during our conversation. Bat Defect and Umpire Incident: The Easton Ghost bat, purchased for $500, was deemed defective after being used for only one season of softball. An umpire embarrassed my daughter by declaring the bat illegal during a game. Expectations and Disappointment: As a single mother, I emphasized to ***** that I expect a $500 bat to last at least one year of softball, especially given the limited usability due to our location. BBB Policy Disregard: When expressing my intention to contact the Better Business Bureau, ***** dismissively stated that ****** would provide their policy, and the complaint wouldn't result in any resolution. I kindly request the Better Business Bureau's assistance in facilitating a resolution with Easton Sports, **** My aim is either a replacement for the defective bat or a refund of the purchase price. Thank you for your prompt attention to this matter.

  Business Response

  Date: 03/15/2024

  A onetime exception to our traditional 1-year warranty was approved. A replacement bat was shipped via *** on 3/11.  Tracking number is 1ZE469840346952058.  

  Business Response

  Date: 04/03/2024

  A replacement bat was sent to the customer on 3/11/24.   UPS tracking number 1ZE469840346952058    (*************************** complainant)  

• Initial Complaint

  Date:11/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an Order No.*********. I paid for 3 days Shipping. (more Faster) Order was placed Nov 22 2023. My order will be receiving On Dec 2 2023( May be). Nov 22 to Dec 2 is 10 days waiting. They say You need to wait 10 days, because the order is not in our warehouse yet. When they receiving the Item is his warehouse them will be count the 3 days. Thiis is a scam. I pai 10.00 dollars for 3 days shipping. Not for 10 days

  Business Response

  Date: 12/15/2023

  Our warehouse made a mistake and shipped the order via United State Postal Serice instead of 3-day shipping that the customer was charged.   The freight charges will be refunded to the customers card today.  (12/15/23)   We are also sending the customer a 30% coupon code for a future order. 

   

   

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased leg guards from Rawlings on August 4 2023 for 145.75. it was sent to my brother ***** Williams in Cleveland Ohio. He returned them because they did not fit. However Rawlings reported they did not receive the item and debited my visa. Please review the receipt indicating when and where the items was returned. I would like to receive a refund.

  Business Response

  Date: 10/30/2023

  We researched the issue regarding the returned product.  It was determined that the package was received at our warehouse but lost internally and was never routed to our returns department for processing.  I authorized a refund to be processed today.   The money should show back on credit card within a few days.