Auto Service Contract Companies
American Service Auto ProtectionThis business is NOT BBB Accredited.
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This business has 2 alerts
Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like for the company to remove my home address from their mailing list.Business Response
Date: 10/31/2024
We at American Service Auto Protection Center do apologize for any inconvenience or frustration our mailer may have caused you. You have been removed from our mailing list per your request, and you will no longer receive any communication from American Service Auto Protection.Our goal is to achieve and maintain consumer satisfaction, thank you for relaying your concern. Your feedback is important to us.Customer Answer
Date: 11/05/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
**** ******Initial Complaint
Date:10/24/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have previously filed multiple complaints about this businesss predatory scam letters and even received a letter of apology and that I would be removed from their database as a result (August 24). I received a piece of mail today (oct 24) the only detail thats different is Nationwide Automotive Service Center is not listed on the paper. I know its the same exact scam company because its identical to the 7-10 others I saved of the over 20 pieces of mail I have received at 2 different addresses. This business should be shut down. It is not legitimate and the people using this service are being SCAMMED. Stop contacting me about my car warranty. Stop asking me about activating a Vehicle service contract. Stop wasting paper and trees on sending me junk mail. Im smarter than falling for this but senior citizens arent. Time sensitive, urgent, official business, coverage- all tools to scam people into fearing that they need to spend their money on this scam. Stop contacting me. *** opened ANOTHER case. I hope the BBB finally shuts you down. I can not stand this. Going back on your word of removing me from the database only proves how guilty your business is of skimming information from websites.Business Response
Date: 11/11/2024
We at American Service Auto Protection Center do apologize for any inconvenience or frustration our mailer may have caused you. You have been removed from our mailing list per your request, and you will no longer receive any communication from American Service Auto Protection. Our goal is to achieve and maintain consumer satisfaction, thank you for relaying your concern. Your feedback is important to us. We do want to add that a lot of notices look the same due to us having to follow certain guidelines in our marketing pieces. We have removed you and you should not receive anymore from Nationwide automotive service center.Customer Answer
Date: 11/12/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. However, I am suspect because this is exactly what happened last time I reported them and I still ended up on their mailing list.I will accept this resolution. But I end up on their mailing list for the third time I will escalate my complaint.
Sincerely,
******** *****Initial Complaint
Date:09/30/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like for the company to remove me from their scam mailing list.Business Response
Date: 09/30/2024
We at Nationwide Automotive Service Center do apologize for any inconvenience or frustration our mailer may have caused you. You have been removed from our mailing list per your request, and you will no longer receive any communication from Nationwide Automotive Service Center. Our goal is to achieve and maintain consumer satisfaction, thank you for relaying your concern. Your feedback is important to us.
-AdministrationCustomer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ******Initial Complaint
Date:09/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited letter directly from this business as part of a warranty scam. This business has obtained my contact information illegally and contacted me regarding my 2020 Chevrolet Sonic, which I purchased in October 2023. This is an ongoing incident and must be investigated further.Business Response
Date: 09/20/2024
Mr. *********,
We apologize for any inconvenience our mailer may have caused. Your information was obtained from public records, as we solicit those whose factory warranty is scheduled to soon expire. You have been removed from our mailing list and you will no longer receive any communication from American Service Auto Protection. Thank you for reaching out with your concern. All consumer feedback is valuable and imperative for our continued success.
- Administration
Initial Complaint
Date:08/28/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant fraud scam mail sent by Nationwide Automotive Service Center and vehicle services division over the past year, and have ramped up in the last 2 months. I am receiving at least 3 letters every two weeks. They are both from the same location with a PRSRT STD and *************, ** permit number 3252. I have reported this scam to the **** I was assigned Agent ****************** from this fake agency as a insurance agent. I assume this information was scrubbed from a service I used, Everquote, to find a new car insurance agency. The constant mail is frustrating, annoying, and the window of the envelope shows Official Business with my ****** car title on top. Says penalty for private use is 300$- except this fraud company should be paying well over 900 in penalties for sending me these falsified documents, used by them privately. The nature of the letters are intentionally confusing and mention car registration ID cards, protecting registration, and activating said ID cards to be valid. All say final notice and that coverage is not up to date. Numbers listed include *****************-************Business Response
Date: 08/28/2024
**************,
We at Nationwide Automotive Service Center do apologize for any inconvenience or frustration our mailer may have caused you. You have been removed from our mailing list per your request, and you will no longer receive any communication from Nationwide Automotive Service Center. Our goal is to achieve and maintain consumer satisfaction, thank you for relaying your concern. Your feedback is important to us.
-Administration
Initial Complaint
Date:08/27/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called this company out of curiosity in ***************, ** at *********** because I keep getting solicitations for car warranty coverage and I listened to the spew from the male *** just out of curiosity even though I was just wanting them to quit sending stuff. His quote was outrageous and I told him I couldn't afford it yet he kept going on and on saying what are you gonna do if your car breaks down and telling me I didn't make sense. I hardly drive it and it has very low mileage. I told him just to take me off their list I couldn't afford anything and he kept arguing! This guy wouldn't listen to me at all, he is a gas lighting narcissistic bully! I hung up on him after finally yelling at him to remove my information. He was very rude and harrassing!Business Response
Date: 08/28/2024
**************,
We at Nationwide Automotive Service Center strive to provide outstanding consumer interactions. It is unfortunate to hear about your recent experience with our team, we apologize for any inconvenience you may have experienced. Per your request, you have been removed from our mailing list and you will no longer receive any communication from Nationwide Automotive Service Center. We are committed to constant improvement, your feedback is appreciated.
-Administration
Initial Complaint
Date:08/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was stolen on January 28th 2024.I called Nationwide Automotive Services to cancel my insurance. They told me to send them a copy of my Police report also a copy of my bill of sale to Nationwide Automotive Svc ************************************************************. *****. I sent the letter where it had to be signed for. It was not their address. I called them to see if they got it yet and they said no. I tracked the letter back to the postman he called me a couple days later and got the correct address. They said it just cam I talked to aa lady that said it would be 45 to 60 days from June the 4th before I would get it. That should have been August the 9th. I called back again and they said now it will be Friday the 30 before they mail it .Business Response
Date: 08/31/2024
We do apologize for the misunderstanding on our new Business address we have received everything needed and your refund was sent out on 8/30/24. If you do not receive it within 7-10 business days please reach out to our Customer ********************** department at **************Initial Complaint
Date:08/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These guys are complete predatory scammers. They sent my elderly mother a letter that makes it sound as if she needs to "renew" her vehicle protection policy, but that unit the case. They are selling elderly people who most likely don't even drive, warranties iron their cars. Their product may be legit but their methods are unethical & should be illegal. They quoted her $249/mo for a protection ************ told them that she was on a fixed income, & the agent lowered it by $100 immediately to $149. Obviously corrupt. Fortunately I was present & heard the convo. I suggest to AVOID all correspondence with them.Business Response
Date: 08/27/2024
Mr./************,
We at Nationwide Automotive Service Center apologize for any inconvenience our mailer may have caused. We put our best efforts into accommodating each and everyones budget that is interested in purchasing a Vehicle Service Contract, as our ultimate goal is to provide the peace of mind that comes along with the coverage that may be available to you. You have been removed from our mailing list and you will no longer receive any communication from Nationwide Automotive Service Center. Thank you for relaying your concern, consumer feedback is always appreciated.
-Administration
Initial Complaint
Date:08/25/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nationwide Automotive Service Center send out predatory mailers. These unsolicited mailers are not only persistently pushing unnecessary services, but they are also deliberately made to look official, which I believe is a deceptive and misleading tactic aimed at scamming consumers.Despite having no prior engagement or relationship with your company, I have repeatedly received these mailers which reference my vehicle details and other personal information. I do not appreciate the unwarranted intrusion into my personal life.These mailers are clearly designed to create a sense of urgency and importance, misleading recipients into believing they are from a legitimate or official source when they are not. This is a predatory practice that takes advantage of consumers' trust and vulnerability.I am requesting that Nationwide Automotive Service Center immediately cease sending these mailers to my address. Furthermore, I urge your company to review and amend your policies regarding the acquisition and use of personal information to ensure that such predatory practices do not continue.Business Response
Date: 08/31/2024
Thank you for bringing this to our attention. We apologize for any inconvenience or concern. In an effort to rectify the situation I have removed you from our mailing list. Please note, there are many agencies that provide similar service and all mailers are largely identical in layout as the approved marketing format for extended repair coverage. While we have stopped mailers from our office we are unable to stop solicitations from other companies. You will need to reach out to them individually should you receive another mailer. Thank you again and we wish you well.Initial Complaint
Date:08/23/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/01/2024 I called this company because they kept sending me extremely misleading and disguised letters saying I needed to get in touch regarding my warranty. I did. Was told I would pay a ONE time payment of $199. I then get a whole thing in the mail stating that I had signed up for a whole loan and was paying $199/month. They also purposely misspelled my email and because of that I received no email confirmations. Today 08/22/2024, I called to cancel, I spoke with 3 people. When I finally got to customer **********************, he would NOT cancel my policy. I had to absolutely blow up on him and tell him to get to the point, he kept telling me he would and then coming up with some reasons why I shouldnt cancel. I had to ask him 7 times. Not only do I feel scammed but so frustrated that they wont just listen to their customers. They do not deserve to be in business. I feel lied to and robbed.Business Response
Date: 08/23/2024
Ms. ******,
We at Nationwide Automotive Service Center pride ourselves for providing stellar customer **********************, it is to our dismay to hear of your recent experience with our company. Please be advised your initial activation fee has been refunded in full to your original payment method and your Vehicle Service Contract has been successfully canceled. We apologize for any miscommunication or inconvenience you may have experienced, you will no longer receive any communication from Nationwide Automotive Service Center. Thank you for reaching out will your concern, we rely on consumer feedback to maintain excellence.
-Administration
Customer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I will be in touch if my refund is not issued soon.
Sincerely,
***********************
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