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Review fromJessie M
Date: 11/04/2022
1 starJessie M
Date: 11/04/2022
Very BAD CUSTOMER ********************** AND SUPERVISORY SKILLS, my car has been in the shop for 10 days waiting on an adjuster to come inspect and approve the job. My plan covers the part but because the adjuster is dragging his feet nothing is getting done cant get a car rental because the adjuster hasnt inspected nor approved the work. Everytime I call they say their escalating the claim up then the adjuster gets 24 more hours to respond this is a common theme to this madness Im very unsatisfied and hope people think long and hard and read this review before making Car shield the extended warranty
CarShield
Date: 11/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromBillie E
Date: 11/04/2022
1 starBillie E
Date: 11/04/2022
I bought car ******. It looked like a good company by the ** commercials. My Nissana Ammarda broke down and put in the garage. They filed the claim and they denied it. They took the money out of my bank that day. I called and canceled it,but wouldn't refund my money. I asked them to cancel my account. Which I will watch closely. Will contact my bank and tell them not to pay. Its terrible how they do people this way also!CarShield
Date: 11/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromSabrina M
Date: 11/04/2022
1 starSabrina M
Date: 11/04/2022
They are misleading in their advertising...it states you can take your car to your dealership and no you can't. I have a 2008 dodge charger and I have called every dodge dealership near me but I hear the same thing about the company "they can never get them on the phone to verify coverage and they can never receive payment so they refuse to work with carshield. I want all the money I have invested in carshield thinking I would be able to go to a dodge dealership to be taken care of if my care breaks down. I would rather get all my money back that I gave to cover my car and go to a better who does what they say.CarShield
Date: 11/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromPatricia M
Date: 11/03/2022
5 starsPatricia M
Date: 11/03/2022
It was good. It's good and it's handy when needed.CarShield
Date: 11/10/2022
Thank you for being a loyal CarShield customer!Customer RelationsReview fromJay M
Date: 11/01/2022
1 starJay M
Date: 11/01/2022
Because of a banking error my monthly payment was a few hours late getting into my bank account. ********************** wasted no time in letting me know about via email. I emailed them and told them that the money was in my account and to take it out the following day. They then informed me that I needed to call them to resolve the matter. EVERY number that I could find DID NOT work. They said to make my payment through the app. I went to the app found the make a payment button, when I pressed it an error message popped up. Meaning I still could not make a payment. If a person has this much trouble making a payment, what would settling a claim be like? Most likely I will have no choice but to close my bank account and open a new one to ensure that they can't take unauthorized payments. I will also be surprised if this actually gets posted.CarShield
Date: 11/10/2022
Our records indicate the payment was made on 11/1/22.Thank you for being a loyal CarShield customer.Customer RelationsReview fromLeAnne S
Date: 10/31/2022
1 starCar shield *****! I got car shield for my 2010 Kia forte koup and it broke down so we took it to the shop. The mechanic filed the claim and let them know it needed a new engine. Car shield told us to turn in all of our maintenance records for the last 12 months, which is understandable so we did. After that, they said it was gonna need an additional tear down. The teardown ($500) would only be covered if they determined that the engine would be covered. So if they determined that my car wasn't covered after the teardown, I would owe that 500. I didn't like this idea but I went ahead and said yes. After, they did the teardown, car shield decided it needed an ADDITIONAL teardown!!! This is rediculous! By the time the second teardown was completed it would've made the bill well over 3000!!! Just for diagnosis. When does it end? When car shield finds a loophole somewhere to make it not covered. This is a RIP OFF!!! Also, after I said no to the second teardown and talked to my mechanic, tell me why I only owed him $150?? Car shield said it was $500 for that teardown when the mechanic only charged 150!!!! CON ARTISTS AND RIP OFFReview fromBridgette A
Date: 10/28/2022
1 starBridgette A
Date: 10/28/2022
Very misleading, accept premiums but refuse to pay for repairs. Do not purchase CarShieldCarShield
Date: 11/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromNavindra R
Date: 10/28/2022
5 starsNavindra R
Date: 10/28/2022
I think they are excellent. I had no problems dealing with them.CarShield
Date: 11/10/2022
We love to hear about your GOOD experience. Thank you for being a loyal CarShield customer. Customer RelationsReview fromKayli H
Date: 10/27/2022
1 starKayli H
Date: 10/27/2022
Horrible. I've been a loyal customer for awhile until I had to file a claim. It's been nearly a month. I'll make it short. I've kept meticulous records of all communication and have recorded all calls except the first 2. I have encountered shops that will not work on my car due previous nonpayment by careshield. Then find a shop only to now go over 3 weeks with a complete run around. I've called carshield almost daily since the start but I'll go back just 3 days. Call them. Claim not approved yet.aduster has not made notes on it since the 17th. Assigning new adjuster.. you'll hear something in 24 hours. Nothing. Call today sw ****. Still not approved. Tell him I want to cancel.he says I'll get down-payment of 728 back. I bulk & say I want it all back..he talks over me & hangs up. I Call back. She says I won't get down-payment back then says claim was approved 3 days ago. .. **** told me 10 minutes ago it was still pending. But it's partial approval. Mechanic won't do work as partial fix is dangerous. I send in cancelation email & call back & ask for supervisor. (That won't happen) s/w *****. Explain the runaround & that training is needed. They really just say anything to get you off the phone. If it's engine/timing related good luck they will delay &try to say this or that is needed when it's been submitted numerous times. Or pay & they'll reimburse you.. that is a huge gamble & most can't afford a huge garage bill & a month of rental cars. That's why we get extended warranty coverage. Carshield CS is subpar & American Shield is just as bad at adjusting. I waited in good faith but can't anymore. I'm out car rental for a month and a car that is still broken down . I deserve a full refund &if I don't get it w/i 48 business hours (their processing time) I will forward all documentation, recordings, & written statements from the repair shops to the WV Attorney generals office. They might fix small issues but big ones will be a complete hassle. Lesson learned.CarShield
Date: 11/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromSharde U
Date: 10/27/2022
1 starSharde U
Date: 10/27/2022
I'm having a terrible experience with car shield I've been with them for three years paying every month for a coverage now that my transmission went out i went to six of their approved auto shops and was told by all of them that their not dealing with car shield because of all the issues they have had in the past with them when I finally found a shop that was willing to deal with them they was told by car shield to send pictures of the transmission out of the car he did that on the 13th and i was told that once the pictures are sent that the adjuster have 24 hours to review the pictures and approve the claim but on the 15th we called and was told that the adjuster received the pictures and don't know what's take so long so the representative said that it was expedited to a supervisor to see what's taking the adjuster so longthen on the 24th we called and was told that they needed some more pictures of the outside of the vehicle, the odometer, and the vin so we called the shop on three way and that was his 1st time hearing about these other pictures and our 1st time hearing about them too the mechanic said if they would have requested all the pictures at the same time he would have sent them all and our car would've been done two weeks ago i have lost my job because of this issue with the adjuster pictures the mechanic said he will never deal with car shield again and i won't either they still want their monthly payment but i haven't had my car for a month and a half because of their miscommunication and lack of communication with the auto shop they won't even approve me for a rental till the adjuster approve the pictures and i think that this is done on purpose because the longer it takes the less time that they have to pay for the rental carand if i had the rental car i would've never lost my job i had some of the same issues last time i needed them with my last car and i feel like they just been robbing me for the last few yearsCarShield
Date: 11/03/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.
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