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Review fromJoseph M
Date: 08/15/2022
1 starContract #-********** I submitted it..June 3rd..I submitted it..June 6th I called back trying to see if it was updated and added and was told that it had been received but the people that work on the weekend really dont do any work..They are just there basically as place holders or something like that..Not my words..But the words of whoever I spoke to..I was told that Claims had ***** hours to review it..called back on June 8th..was told something similar and asked to speak to a Supervisor or Manager..got transferred to Escalation and spoke with someone by the name of *****..he told me that the email with my service records still hadnt been touched but he could confirm it was received..He told me he was gon attach it to my case and task the adjuster and he reiterated that the adjuster would be given ***** hours to review it and get back in touch with me..Cool! I called back either June 10th or June 13th..The person reading over my case told me that they saw the notes from *****, the manager, but NOTHING had been done on his end other than entering notes on what he told me he was going to do..this person placed me on hold..Again, time and time again, Ive called and been told that they are going to escalate my claim..they are going to task their team leadI will be getting a call within ***** hours..If I havent heard anything by then please call back..Ive called back each and every time..Sometimes 48 hours later..other times 72 hours later..Nothing! then Finally I was told that I could try contacting the Repair shop and letting them know that they could call in, since the adjuster wasnt returning anyone calls, and speak to the ********************* and they could authorize them to go ahead and repair my truck..I did that..I was told that the claim was ready to move forward since everything had OFFICIALLY FINALLY been updated and there was good news!Review fromMichael C.
Date: 08/15/2022
1 starMichael C.
Date: 08/15/2022
Car Shield is nothing but a scam. We had the best coverage plan they offered and when it came time to have my truck repaired they denied my claim so now I have to fork over $3700 in repairs so why did I pay car shield all the months that I did just for nothing! I would NEVER recommend car shield to anybody and truthfully I think a company like them should be shut down because all they are doing is taking peoples money and not living up to their word. If I could give them negative stars I would. STAY AWAY FEOM CAR SHIELD!!!!!
CarShield
Date: 08/16/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromLat J
Date: 08/15/2022
1 starLat J
Date: 08/15/2022
Thought I made a good decision when I signed up for coverage. Paid my monthly premium. My dealership personnel warned me that Car Shield didnt cover premium cars very well.When I needed a repair on my back up camera, it was denied. I had the highest level of coverage. The staff told me it was not a covered item. Cost $750. So why am I paying $160 a month? I informed them it was a deal breaker. They didnt care. Cancelled.CarShield
Date: 08/17/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.CarShield
Date: 08/17/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromSabrina S
Date: 08/15/2022
1 starCustomer since 2020 no claims. Air is out and can't get nobody to deal with them. After searching 4 months. I found a company and once company submitted diagnosis they wanted more proof. This company really didn't want to be bother but given it was a small job decided to try them . Yes I'm still riding in a hot car. Me and my children suffer from heat exhaustion be soak and wet going to church. I be soak and wet going to work. This has to be stop. Taking people hard working money when things have sky rocket and make it hard for them when service is needed.Review fromThomas M
Date: 08/15/2022
1 starThomas M
Date: 08/15/2022
I signed up specifically to get coverage on my government mandated diesel emissions system because they always fail. They said that I had to have the gold policy in order to also get the aluminum policy that had an add-on option to cover the emissions system. It was a total of $230 a month but I was "guaranteed" that my entire emissions system would be covered. Well now my emissions system is failing and the total repairs will cost $4600. Carshield is refusing to cover any of it, even though the contract states some of the components are covered. The repair facility called them and they say they won't cover anything, then I call and they say some of it should be covered and to have the repair facility call back. When the repair facility calls back they say they won't cover anything. We've been through that circle of phone calls 8 times over the last week. THIS PLACE IS NOTHING BUT A SCAM AND SHOULD BE SHUT DOWN AND CRIMINALLY PROSECUTED. I'm filing a complaint with the ***** ******** ******** ******. If I had just put that $230 into a separate account every month I'd be able to afford to pay for the repairs out of pocket.CarShield
Date: 08/18/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromMichael B
Date: 08/15/2022
1 starMichael B
Date: 08/15/2022
This company is a ****** ***** company who claims that they pay off claims but in the end **** percent of the time they dont. Even when after reading your contract and seeing that it covers a part you need they still leave you out in the cold. The one percent if there is a chance that it does cover it? They get you with the difference that they refuse to pay like if the job goes past their calculated hours you end up paying the difference. I went to different mechanics who said the time frame nationally is 1.9 hrs but according to car shield it is 1.4 hrs so if it goes over you the customer pays out of pocket. The same goes for the diagnostic, if the diagnostic is above what they want to pay you pay the difference, AND get that, car shield claims goes to a third party who is totally lying saying they cover you 100 percent and all you have to pay is a 100 dollars deductibe, not true, most of the time you end up paying the difference. My sister had to pay **** dollars for something that was supposed to be covered by them but never ended up covering it. It was a timing chain that she had coverage for but they (car shield) just bailed out. On my part although they covered doors actuator I had to pay ********************************************************************************************* the contract. I stopped them so did my sister. Do yourself a favor and dont choose them because they are scammers and many places refuse to work with them and said they are the worst. Commercials you see with actors like ********* saying they cover everything, **** this guy dont need car shield to fix his car his is a celebrity.CarShield
Date: 08/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromBrenda J
Date: 08/15/2022
1 starBrenda J
Date: 08/15/2022
This is a scam. The dealership won't take Car shield because they don't want to pay claims. I was told by car shield to follow the claim process and they will reimburse me. The calls are recorded so it can be checked. NOW they don't want to pay. They cannot pay the car owner for repairs even though they have the receipt, but 3 different reps told me they would. It would take **** days to receive my money. They have no problem taking your money. It appears they plan is to keep it and not pay for legitimate authorized repairs. No wonder the dealership is refusing to take the plan.CarShield
Date: 08/17/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromCurtis B
Date: 08/15/2022
1 starCurtis B
Date: 08/15/2022
I am giving them a one because I have to leave them a 1 order for me to proceed other than that I would never gave them not even 1 star I am dissatisfied with this company I do not recommend this company to anybody not to anybody not to anybody not even to my worst enemy so as you know I went to break master cause I have a lot of problems wrong with my truck I was told that my deductible would be a $100 as I see I feel that this is a scam is a scam it's all a lie and there are not fair we are paying monthly ***** And that is Money has just been thrown away Now since I'm having this problem with my alternator and rewiring Some of the things that cause the alternator to go out go out and my wiring got burned up and and a whole bunch of other stuff now make story short I found a claim Some of the things that cause the alternator to go out go out and my wiring got burned up and and a whole bunch of other stuff now make story short I filed a claim With car shield to get my truck fixed No the price came out to be like $1400 In my case I'm thinking that I am going to pay a deductible a $100 in that case I end up paying $788 so where is the deductible a $100 I feel like I would cheat it lie to and many more. So when you're in up sound and out with car shield please make sure you read everything about the contract cause if your alternator costs you like $590 ****** is not gonna cover that car shield will cover up to $290 on your ultimator now you gotta come at your pockets to pay the rest so where's the deductible $100 you don't get one it's all lies And it's not fair now since I did this and I have to pay $788 out of my pockets basically my basically my business jets close that I just open That I will try to leave something behind for my kids when I die But it's a long story I'm not gonna get it too Only way I'm gonna forgive them they will have to we we burst me some of my money back and pay for this whole car repair situation I trusted car shield. Not happy at allCarShield
Date: 08/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromJoe M
Date: 08/13/2022
1 starJoe M
Date: 08/13/2022
Carshield is a scam lucky my car needed work after 2 months they refuse to fix it even though I have there platinum warranty don't do and I repeat don't do carshield they are a ******* ripoff I hope everyone that works the ****** ***** **** *** ***** **** ***CarShield
Date: 08/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromTyquisha S
Date: 08/13/2022
1 starTyquisha S
Date: 08/13/2022
The signing up part was easy as can be. I should have done my reviews before signing up. Ive had car shield for 5 months and they have had my car for two of those months. I have lost my job and I have been evicted due to not paying rent. I dont know how I can continue to making payments if I dont have a car. I thought this would be a great decision because Im in ***** alone and dont have a trusting repair guy to help me. Ive lost everything but my car so far. My car went in the shop June 15 2022. It is august 13. So tell me that I shouldnt be frustrated. Then they expect you to keep up with your payments after not having a car for 2 months in a city with no support system or city busses. Im feed up. I wanted to keep the coverage but now I have to get myself out of a **** situation because they did not want to fix my car properly the first time. Oh I forgot I pick it up a month after and I didnt even make it home safe. So please someone explainCarShield
Date: 08/17/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.
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