Reviews
Customer Review Ratings
Average of 3,286 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDonita H
Date: 08/18/2022
5 starsDonita H
Date: 08/18/2022
Ive had the coverage 5 years been nothing but amazing for me
CarShield
Date: 08/23/2022
We love to hear this! Thank you for being a loyal CarShield customer.Customer RelationsReview fromRich O
Date: 08/17/2022
1 starRich O
Date: 08/17/2022
Can't give a zero. Check engine light started coming on and off couple of weeks after getting carshield. Knew this would not be covered yet so paid $4k out of pocket, filed no claim: Radiator leak, oil pan replacement (can't just replace gasket anymore!) , transmission flush, tune up and other small stuff.4 weeks later check engine came back on after long vacation trip. Took to same shop. Diagnosed as Turbos needed replaced. Due to previous repairs, Carshield said it was pre-existing condition and would not cover. I bought because I had 140K miles on truck, stuff will break. Not everything is a pre-existing condition. They tried to tell me the repair shop was just trying to make more money. 6 transfers and 30 minutes later I hope to have my contract cancelled.And now I am having to pay $5k out of pocket to replace turbos.CarShield
Date: 08/20/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromPatricia D
Date: 08/17/2022
5 starsPatricia D
Date: 08/17/2022
I appreciate it. I'm so glad that I have Carshield. I love it. When I have needed them they were right there. I'm very satisfied with the protection that I have purchased.CarShield
Date: 08/18/2022
Thank you for being a loyal CarShield customer and taking the time out of your day to leave us a positive review!Customer RelationsReview fromCarol T
Date: 08/17/2022
1 starCarol T
Date: 08/17/2022
I purchased Car shield in February 2020, I purchased the platinum plan so I thought it would cover everything. In November of 2021 I noticed a loud noise when starting and could smell exhaust. I called Car Shield and was given a number of places that accept the coverage. I found that the cost was a little over 2,000$ and was told by ***** that my claim was denied. This summer I started having issues with my car not starting sometime so my son took it to **** **** to see if it was my battery. Well he was told that it wasnt the battery but something electrical. On Tuesday August 16th we dropped it at another Carshield approved shop but was called to say it wasnt covered. I feel like the commercials for Carshield are misleading.CarShield
Date: 08/22/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromLinda M
Date: 08/17/2022
1 starLinda M
Date: 08/17/2022
Terrible -DONT use them!! They contract out -******************** - worst business experience Ive ever had with no resolution with supervisors ?????? STAY AWAY ????CarShield
Date: 08/22/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromMatthew S
Date: 08/17/2022
1 starMatthew S
Date: 08/17/2022
I keep receiving offers in the mail. I keep sending them back and they keep sending them to me. I do not want car shield. Please stop sending me offers.CarShield
Date: 08/18/2022
Please send a copy o the mailer you are receiving or the customer ID number in the top left corner to ******************************* and we will remove your contact information.Customer RelationsReview fromHeather H
Date: 08/16/2022
1 starHeather H
Date: 08/16/2022
Do not use this company I had $3200 worth of repairs needed and carshield would not repair anything. Use ************** insteadCarShield
Date: 08/18/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided.? The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Review fromFrank B
Date: 08/16/2022
1 starNothing but a total ripoff of a company. I paid $150 a month for 4 months before having an issue with the engine on my suv. I had to have it towed to a dealership for diagnosis and repairs, and of course CarShield refused to authorize the repairs. This company definitely needs to be investigated by the ** for duping people with their commercials and refusing to provide the coverages as promised.Review fromKaye S
Date: 08/16/2022
1 starKaye S
Date: 08/16/2022
Complete rip off. I am retired and do not have a job, on fixed income. Decided to get insurance as car protection. 2010 ******** ****** miles on it. Since pandemic, I only drive car for grocery shopping. Sales Associate knew I only used car for groceries, said I qualified for Platinum policy effective in 20 days. Called to day to see if it covered oil changes and when activation date was. Same guy told me I needed to have put 500 miles on the car in 20 days or 250 miles in 40 days. I told him that is impossible since I only drive to grocery store. What deception! He never mentioned that in his sales pitch. I cancelled my policy. Buyer Beware, the sales staff is deceptive. I asked him if I could speak to Mgr, told there is NO manager. Asked to speak to another assoc and he told me there is NO other assoc. Absolute lies, unprofessional, deceptive. Please consider whether this company has you in mind.. they do not.CarShield
Date: 08/17/2022
Thank you for bringing this to our attention. The waiting period was explained during the recorded sales call. We have also refunded your payment in full. We are sorry to lose you as a CarShield customer.Customer RelationsReview fromYolanda B
Date: 08/16/2022
1 starYolanda B
Date: 08/16/2022
Transmission went out in my 08 Hummer H3. They approved my repair however theyre going to replace it with a used transmission. Not even rebuilt and it will only have a 1 year ****** mile warranty. They Will Not replace it with a transmission from GM that will be rebuilt and have a 3 year ******* mile warranty. To make matters worse when the transmission arrived at the dealership it was for the the wrong year. CarShield is saying the adjuster has 24 -48 hrs to review where they sent out the wrong part then make a decision on what happens next. I have to wait for them and if they go with another used one that will take another 6 days for the dealership to receive it , time for them to install it, Im out of pocket more money for a rental. Carshield is absolutely the worse warranty company and I would not recommend them . I am very dissatisfied with their service.****************CarShield
Date: 08/18/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.