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Review fromVanessa A
Date: 08/12/2022
4 starsVanessa A
Date: 08/12/2022
Well may experience was a litter different that everyone else. I got Car Shield about three years ago but didn't use it until last year, I went to get gas and when I finished I noticed all the gas was on the ground, I call my son and we had it toll to a Mechanic. The next day I call and he told me what was wrong and I need a fuel pump,when I told them I had Car Shield they told me they didn't think they would get paid, so I call Car Shield and they talked to them and they sent them the part and got paid with no problem. In two day my car Car broke down with the same problem,, I Call the mechanic back and told them I was having the same problem, they told me they fixed my car and if I brought it by I would have to pay them, I call Car Shield and they call them back, Car Shield sent someone to check on the part they sent and found out they never changed out the old part, so they made sure my car was fixed and my car is still running OK. I call them just last week and throw I need a alternator they told me to call back and let them know where I wanted it sent but it was just that I need a battery, so I haven't had a problem yet and hope I will never have the bad experience that you all have had.
CarShield
Date: 08/16/2022
We are pleased to hear things have gone well for you so far. Please contact us should you need anything further. Thankyou for being a loyal Carshield customer. Customer RelationsCarShield
Date: 08/16/2022
We are pleased to hear things have gone well for you so far. Please contact us should you need anything further. Thankyou for being a loyal Carshield customer. Customer RelationsReview fromDora M.
Date: 08/12/2022
1 starDora M.
Date: 08/12/2022
I decided to go with the top of the line coverage with Car Shield. My engine light came on, I called the dealer and they could not get me in for almost two weeks. I then called Car Shield and the representative said I could have my car towed to the dealer but it wasn't required. I kept my car home. The engine light went off and days later came back on. I drove it a few times when the light was off, then drove it to the dealer (light was back on).I too was advised from the dealer that Car Shield was a very hard company to work with. My car sat at the dealer for almost two weeks before Car Shield addressed it. It turns out I needed a new engine.Of course Car Shield only paid 1/4 the cost and will only pay 4 hours of a car rental. These are some of the reasons why they would not pay anymore towards the engine.1. 50 miles were put on the car from the first time the engine light came on and the damage to the engine happened when the light came on the 2nd time.2. I should have had the car towed immediately when the light initially came on. (It didn't matter what their representative told me).3. Car Shield breaks down every dollar. Ex. The dealer charges for the screws that came with the new engine. Car Shield says the screws from the old engine can be used and that would cut some of the cost of the new engine. PLEASE STAY AWAY AND LOOK ELSEWHERE!!!CarShield
Date: 08/16/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromB. Heaney
Date: 08/11/2022
1 starB. Heaney
Date: 08/11/2022
CarSheild is very difficult to work with after you file a claim. I would absolutely not recommend CarSheild. The warranty I was sold has contradictory language and doesn't cover all lubricated engine parts as indicated by the salesperson and the language of the contract. As a result, I have to file a consumer complaint with the ******** ************************* and hire an attorney to file a lawsuit for breach.CarShield
Date: 08/15/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the vehicle must be disassembled and diagnosed to demonstrate a failure as required by your Vehicle Service Contract. Completion of this disassembly and diagnostic work in a timely fashion will allow the Administrator to continue adjudicating your claim.B. Heaney
Date: 09/01/2022
CarSheild reviewed the engine failer claim at a higher level and sent an adjuster to the repair facility to determine the engine cause of failure. ********* determined that a piston had failed. CarSheild immediately approved the repair. **************** the claims resolution advocate was very professional and extremely knowledgeable. **************** and ******************** / CarSheild: Thank you so very much for resolving this issue. Your professionalism and integrity are beyond reproach.Review fromConnie H.
Date: 08/11/2022
1 starConnie H.
Date: 08/11/2022
Car Shield is the worst company I have ever dealt with. They are very slow to get an adjuster to review your vehicle and if you are denied coverage and go to file a dispute you spend hours upon hours calling different numbers, having to a different person each time only to be told you have to go BBB to resolve your dispute. I am very sorry I didn't look into their company/advertising further and find out they are not a reputable company.I am only giving them a 1 because you can't leave a 0!****** HCarShield
Date: 08/15/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided.? The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Review fromDenise L
Date: 08/11/2022
5 starsIt went great. You guys have met my expectations when my truck was done both time. Everything is ************* now.Review fromBrent W
Date: 08/11/2022
1 starI have a warranty policy with Car Shield. I needed a repair done to my vehicle and was told I was not covered for that particular repair. So I paid for it myself so checking my policy again. I called back and questioned them about it. Then they said I should be covered for that repair. So I’m thinking they are going to reimburse me. Had me send in my invoice and receipt which I did. Car Shield denied my reimbursement claim stated that the repair shop is not up to there standards basically. But their commercial says you can take your car to your favorite mechanic not true. But if I was not told my car was not covered I would’ve not been in this position looking for reimbursement. This company is misleading the consumers.Review fromPenny R
Date: 08/11/2022
1 starPenny R
Date: 08/11/2022
I had carshield for only a month when I had to use it. I called 15 repair shops and was told the same thing by everyone. They do not take carshield because they do not pay the bills, or they are so hard to work with they want nothing to do with this company. I am lucky I was able to cancel my plan before I lost to much money. I would not leave them one star but I had too. I actually had there custom service line hang up on me after I was online for three hours and 10 agents later. I was just put off to everyone and no help.CarShield
Date: 08/12/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromJyfena B.
Date: 08/11/2022
1 starHorrible service. Ive been with car shield since March 1st & July 22nd is my first time ever filing a claim. Im having transmission issues & the warranty covers transmissions. Since July 22nd my car has been in the ***************************** has been giving me the run around when it comes to repairing the vehicle. The person thats working on my claim (***********************) DO NOT return phone calls or answer the phone.Review fromJonathan H
Date: 08/10/2022
3 starsJonathan H
Date: 08/10/2022
I have the Platinum coverage they cover every sensor but the one that happened to fail on my 2011 ***** Impala, I've been paying for 2 1/2 years with no claims as soon as I needed a repair, it wasn't coveredCarShield
Date: 08/15/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromMary S
Date: 08/10/2022
1 starMary S
Date: 08/10/2022
There have been three previous telephone calls placed to this organization to remove my name from their mailing list as I am not interested in any of their products. Today 8/10/22, I received a fourth letter from them. What would make a company keep contacting you when you have informed them of your intent? This says to me that there is something unethical about this organization that people need to be aware of.CarShield
Date: 08/12/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
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