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Average of 3,286 Customer Reviews
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Review fromJeffrey S
Date: 08/10/2022
1 starI paid for the service on my 2016 Ram truck. I took my truck in for a new radiator, and was asked to send in all service related items for the truck for the last year. I sent this in and the adjuster told me in an email that he would review and get back to me with in 24 hours. I waited 2 days and nothing, I tried to contact him and nothing. I had a rental car as this was 6 hours from my home where my truck broke down. I went to the mechanic shop to get my truck, and Car shield did not pay or request any info from them. I had to pay the mechanic almost $1500 to get my car out and then another $900 for the car rental. Car shield is denying the claim and refusing to pay for the reimbursements. I spent 2 hours on the phone with them today trying to get them to pay for this, and the only thing they could say was that they are not going to pay either. I then called to cancel the policy and they are unwilling to Pro-rate the 26 days in the month and the person who I was trying to cannel the policy is trying to upsell me on the benefits of how great the program is and haw many people they have helped. IT IS ALL A SCAM, DO NOT SPEND YOUR MONEY OR TIME WITH THIS COMPANY.Review fromVanessa S
Date: 08/10/2022
1 starVanessa S
Date: 08/10/2022
Can I give them -10 stars? They use a dodge. They say they fix your car BUT they leave that up to their sister company ********************. Go to them with a problem and Car Shield point to ******** **** and says "they make the decisions NOT US. Go talk to them. Take your complaints to them." And don't get me started on ***! DO NOT BOTHER WITH THIS COMPANY.
CarShield
Date: 08/15/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has already been reviewed, and a response provided through other channels.Review fromGabriella C
Date: 08/09/2022
1 starGabriella C
Date: 08/09/2022
Car Shield, had a very bad experience. Although their advertising says you can take your care to any qualified auto repair shop. I called all the local shops in my area and none of them are willing to participate with Car Shield. They all say the same thing that Car Shield is very hard to deal with, takes hours on the phone to get a claim processed and after all pictures and documents are sent to Car Shield they will not honor the claim. Customer service is also not very helpful, when I called, they would have me tow the car 50 miles away for an authorized shop that might or might not process the claim.CarShield
Date: 08/10/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromMarcus C
Date: 08/09/2022
1 starI had coverage for two months and my transmission started stalling. I called in to make a claim and was told to take my vehicle to a mechanical shop to get it looked at which I did. Next get a call from mechanical shop saying that they wanted me to take it to a transmission shop in which they ended up towing there and I had to pay the rest of balance even though I used the roadside assistance. When the transmission shop called me and told me that they sent carshield the information for the cause with my transmission they said someone would contact them or me in 48hrs and it took a week and half before anyone got back in contact with the transmission shop. It took 2 months before they approved my claim after I had to keep sending in service records and even my state inspection receipt. Then three weeks after I get my vehicle back my transmission starts to do the same thing it was doing when I called in to make the claim. I stopped payment because they were taking to long to approve my claim and kept giving me the run around plus the adjuster told the mechanical shop that they wasn't gonna approve my claim no matter what I did so I stopped payment. So when I called them to see what I had to do since my transmission wasn't fixed they tell me that since I stopped payment in June that it's nothing they can do. How is that if its suppose to be a brand new transmission that they order and three weeks after so called being fixed my transmission is doing that same thing again. So I was to keep paying for coverage when the adjuster is telling the mechanical shop they not gonna approve my claim and it takes them two months to approve my claim to so call fix my transmission? They are scamming people out of moneyReview fromHector V
Date: 08/09/2022
1 starFalse advertisement ****** service and they did not want to refund $109.00 for the last payment ,plus I'm on retirement and disability on a fixed income no mechanics or dealers would accept carshield due to bad reimbursement policies it is a pyramid scam!! Sincerely ****** * *******Review fromMary-Elizabeth P
Date: 08/09/2022
1 starMary-Elizabeth P
Date: 08/09/2022
If I could leave no stars then I would. Car shield is the worse company to deal with. They delayed the repairs on my car leaving it untouched for a week. After numerous phone calls and hundreds of minutes on hold from my car repair shop I ( the customer ) had to take matters in my own hands. The car repair shop is a reputable establishment who has dealt with car shield in the past. There should not be a lack of communication between car shield and the car repair shop leaving the customer to take matters on themselves. Customer service is not helpful and never take accountability for a miscommunication event. On a $3000 repair on my car - I’m still coming out of pocket $1000. They refuse to provide an itemized statement on parts covered and not covered. Stating that I need to read my contract. How hard is their job anyway? They sit at a computer all day. Seriously ? I’m out saving lives on a daily basis to have to deal with incompetent pencil pushers at the end of my shift is just unacceptable and undue added stress. In three words ( car shield *****)!CarShield
Date: 08/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromValleri and Bill C
Date: 08/09/2022
1 starValleri and Bill C
Date: 08/09/2022
Where to start! my husband takes good care of his Silverado and documents periodic maintenance. One month ago the engine light went on. He took it to our local dealership. Problem diagnosed and it involved a major engine problem that we now know has been common with his vehicle. The part and repair is about 6k. So, the dealership contacted Car Shield to get the work authorized. Uh, nope. He hadn't done the correct maintenance. Luckily, **** keeps great records. He had done the maintenance on time, each time. So, the part was ordered. Due to a nationwide slowdown with shipping it took two weeks for the part to arrive. Now, to wait for the approval. Car Shield agreed to pay for the 3k part but no labor. Disappointing but 3k was better than 6k. Has the dealership received payment another 2 weeks later after daily calls from the dealer to Car Shield? Nope. My husband called today and was given bs runaround that it was being processed. He asked to speak to a supervisor. That was not going to happen. We know that, concurrently, the dealer was doing the same. Finally got to billing department. Dealer was told payment will happen by the end of the day. We'll see, DO NOT USE CAR SHIELD. We signed up with the dealer's maintenance program, it is cheaper than Car Shield and has a great record!!! DO NOT USE CAR SHIELD.CarShield
Date: 08/10/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromCathy D
Date: 08/09/2022
1 starCathy D
Date: 08/09/2022
I had carshield and paid $102 on the August 4 and today August 8 i canceled. Ask gor a conframation number but they refused to give me one and ask about a partia refund since it was only 4 days ive called 4 times asking for com number but hung up from them everytime and says no refund. Plus when i git carshield they told me everyone in my area took them but thats not true No one in my area ,dealership or mechanic won't even talk about carshield so im canceled and going with another company. Should i get a com number an partial refund after 4 days.CarShield
Date: 08/10/2022
CarShield does not give confirmation numbers for cancellations or refunds. When a refund is processed your will receive a email confirmation. Customer RelationsReview fromAnthony H
Date: 08/08/2022
1 starAnthony H
Date: 08/08/2022
Car shield is the worst warranty company on the market. They don't fix anythingCarShield
Date: 08/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromCapria D
Date: 08/08/2022
1 starCapria D
Date: 08/08/2022
I have been a customer of Car Shield for over a year. I have only tried to file a claim twice. So do the math, I've paid them and have gotten no return on investment. Each time I try to get a part on my car repaired I am told it is not covered. I am really sick of not being able to use a warranty that I am paying for every month. I canceled my coverage today. I am thoroughly disgusted. I guess they use the premiums we pay to cover the cost of highly paid actors to endorse their brand, because they don't pay claims. I canceled my policy today. Ill just save my money and pay for the repairs. Should have done this $2500 sooner!!!CarShield
Date: 08/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.
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