Auto Service Contract Companies
SureGuard USAThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
Average of 42 Customer Reviews
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Review fromRenee G
Date: 11/20/2024
1 starI received an Activation Required For Coverage Validation letter in the mail for a vehicle I have never owned and I never requested a quote.Review fromDori S
Date: 11/18/2024
1 starDori S
Date: 11/18/2024
90 harassing phone calls in less then a month. You guys spoof phone numbers to make it look like it's coming from the state you are calling people in. I have all the phone numbers you all called from, also audio of the phone calls. You all harass people all day long. In one day you called 40 times.SureGuard USA
Date: 11/20/2024
Ms. *****,
SureGuard USA is an inbound call center. We do not make outbound solicitation calls. We at SureGuard USA investigate every complaint thoroughly, as it is of the utmost importance for our company to achieve and maintain consumer satisfaction. Upon review, we have no record of any direct communication with you at all. I was able to locate a ***** ***** with the same zip code that was used by you while publishing this review on our mailing list, and as of today that name has been removed. If in fact this was you, you will no longer receive any communication from SureGuard USA. We do apologize for any confusion or inconvenience our mailer may have caused. Thank you for forwarding your concern, all feedback is valuable and appreciated!
-Administration
Review fromRandee H
Date: 11/04/2024
1 starThey use scare tactic wording like FINAL NOTICE, IMMEDIATE ACTION REQUIRED, FAILURE TO ACT, and so on. They are scamming people that's why their rating is so low. You do NOT NEED to purchase this coverage. They offer basic things your insurance cover. Ignore these notices and throw them out!Review fromKari S
Date: 10/23/2024
1 starSending me car warranty information about a vehicle I don't own and never did.Fraudulent information with my information address and name.Review fromUnhappy C
Date: 10/02/2024
1 starGot this thing in the mail for my vehicle's warranty which my truck still on the warranty I talked to him I told him what the truck was under warranty for $30,003 years he goes no it's $36,003 years he was right on that but I said my power train warranty is 5 to ****** miles he goes no it's 363 years but he was extremely rudeReview fromCameron V
Date: 10/01/2024
1 starCameron V
Date: 10/01/2024
I had no idea of what they were really trying to sell me. I assumed it was car insurance, not a maintenance agreement, which I had already purchased through the car dealership. I called 3 times to cancel and advised they would. I also disputed the charge on my credit card and each time I did they sent another charge back through. Still fighting the charge.SureGuard USA
Date: 10/03/2024
Mr. ********** careful review, we are unable to locate any policy by your name or zip code. We have also reviewed all posted and pending chargebacks and there are none associated with your name, to further assist please contact us directly at ********************************* -AdministrationReview fromIz J
Date: 09/24/2024
1 starI had no idea there was an account that was opened in my name until I received a notification my bank of funds attempting to be withdrawn. I spoke to a guy on the phone who grunted me Ill have the time to speak with my dealership on my current warranty and get back to them. This was one of the worst situations I have encountered with a business in my life. I was transferred to 4 different service representatives including 3 supervisors where they held me hostage to avoid cancelling the services. When I finally got the services cancelled I was advised I would receive full payment. I called everyday and was told the refund was coming and to please allow 45 days. I finally received a check for $29, after my account was withdrawn $2090. Never in any of the phone calls was I advised I would receive a prorated amount for refund. I was advised by the supervisors I spoke with I would receive a full refund. The services should have been cancelled they say before 6/10 which I called them everyday and was unable to get ahold of anyone. The automated system will auto place you for a call back and then never call you back. I spoke with Sureguard 6/11 & advised them I have been unsuccessful with getting ahold of a live person at their office it is practically impossible and I believe this is done on purpose. I was tested so poorly when I called in to speak with someone. First I spoke with ******* who was very rude and indicated she advised me I would receive a prorated amount in a previous call which I can promise you my last ***** she did not. I asked to speak with a supervisor where I was transferred to a **** who was as well very rude and confrontational, he said give him a moment to review the phone calls to confirm if I was advised of the prorated amount or not. I was placed on hold over 10 minutes he did not ask me for permission to place me on hold. All of a sudden there is another person on the phone who addressed himself as a supervisor ****.Review fromShari S
Date: 09/23/2024
1 starShari S
Date: 09/23/2024
I called asking to be taken off the mailing list noting I was not going to purchase any warranty extension. The agent was pushy and rude noting that my vehicle would be flagged in a national database as "risky." There was arrogance and a threatening tone in the agent's voice as he continued to talk over me as I was firmly trying to say I did not want the coverage. The agent continued to deliver an intimidating sales pitch... bullying, menacing, and hostile.SureGuard USA
Date: 10/03/2024
Ms. ********** your request, you have been removed from our mailing list and will no longer receive any communications from SureGuard USA. We apologize for any inconvenience our mailer may have caused, your opinion matters and we appreciate your feedback! -AdministrationSureGuard USA
Date: 10/03/2024
Ms. ********** your request, you have been removed from our mailing list and will no longer receive any communications from SureGuard USA. We apologize for any inconvenience our mailer may have caused, your opinion matters and we appreciate your feedback! -AdministrationReview fromFran S
Date: 09/20/2024
1 starAnother company trying to fool people into believing they have to purchase their vehicle warranty. This one was particularly clever since it had actual temporary ID cards that almost look like an insurance card or vehicle registration. I reached a human being to request to removal from their list, but I finally hung up at 11 minutes and 27 seconds of being on semi-permanent hold. Obviously a company that isn't really interested in customer service at all. This Rose is particularly concerning since our mail is known to be pirated and if an unscrupulous person got this, what would stop them from purchasing a warranty using my name address and our actual vehicle information.Review fromGregory K
Date: 09/10/2024
1 starGregory K
Date: 09/10/2024
I called to cancel the service because of the price and because it was something that was not needed.I was told to call customer service, which I did. I was then transferred to another department, where the guy started speaking to me in Spanish and hung up on **** do not want to do business with this company, nor do I want to be contacted anymore.SureGuard USA
Date: 10/03/2024
Mr. ******** apologize for the trouble youve had reaching our customer service department. We have refunded your activation fee of $195.00 to your original payment method today, 10/3/2024 and your policy has been terminated. You have been removed from our mailing list and will no longer receive any communication from SureGuard USA. If you have any further questions, dont hesitate to contact our team via email at ********************************** Thank you for reaching out with your concern, we strive to provide complete satisfaction and rely on feedback to achieve our goals. -Administration
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