Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Money Tree Lead Systems, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with House Jet, a subsidiary of this company for their Pay per Closing service. I was told at the time I signed up that they would generate 8-12 leads for me each month, and they would follow up with all the leads until appointments were set with them. This was the selling feature for me to sign up. I signed up on October 30th and have since received three leads. Not the number promised, but I can understand that it takes time to generate them. My complaint is that I am being told that I must follow up with the leads myself. They are a "secondary" system and the customer is responsible for lead follow up or my account will be frozen. I had a lead come in on Nov 13, then a second on Nov 15. I didn't follow up with the Nov 13 lead because they are supposed to do that for me. In addition, the lead provided a phony number, which they verified. My lead on the 15th was frozen until I personally called/emailed the fraudulent lead. This is not what I signed up for or what was promised by the sales rep. I am demanding my money be refunded immediately. When I tried to explain my frustrations and reason for requesting a refund, the representatives spoke over me and I was hung up on by both the sales and the support department. In addition, they never had me sign a contract with them, which is sketchy at best.

  Business Response

  Date: 11/20/2023

  We are sorry that this customer did not have the best experience with us.  It appears the main issue presented is the manner *** handles certain lead information & prompted us to investigate the sales discussion with this customer.  In the sales process it was explained how *** will handles leads that are marked favorable by *** * and how leads of that nature will be cared for.  *** does not discard leads, as that is a customer side operation * we would not inadvertently delete something.  At no time was the service described as autopilot * in fact we stress how important having the customer interact with ********************** is to the process, and have education and training modules in that regard.  We invite the customer to give the system more time to ramp up marketing and to have a discussion with ***, if needed, to help achieve the best customer satisfaction.

  Customer Answer

  Date: 11/21/2023

  Complaint: 20885295
  
  I am rejecting this response because:

  Bad leads is a small part of the issue I have. The system itself is flawed. I have to go in and manually enter that I have attempted to contact a lead even after the company has determined the phone number provided is invalid before I can receive another lead. As a very busy broker, I started this program because I would not need to follow up with every lead that comes through the pipeline. Through years of experience, it is obvious to me that most leads are not good ones. That is the reason to have an automated followup that prevents me from spending valuable time chasing leads that are never going to work out. This program, as explained to me by the sales rep was supposed to do that. I would have appointments set up for me in my calendar, and then I would be able to engage the lead. 

  You can see from the texts I received after my first lead came in as a false number, that my leads were locked until I went into the system and commented that I had followed up with the contact. This is contrary to the sales pitch. In addition, when I called the sales line to question them on it, the sales rep that answered told me that I don't have to follow up- only every couple weeks or so. When I explained that the support line told a completely different story, he said then it is a support issue, not a sales issue. I then proceeded to ask him to verify some information for me based on what my initial sales rep had told me and he hung up on me when I told him it doesn't match up. 

  Clearly, not everyone at this company is on the same page in their understanding of the program. I don't have the time or the bandwidth to operate the program as is required, not as sold to me. I am again requesting a full refund due to the service not aligning with what I was initially sold. I appreciate your help in resolving this matter. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner & I were contacted by **** **** & ***** from Pay Per Closing (Money Tree Lead System LLC) on 10/10/22 for Real Estate Leads. We told him we couldn’t use the service for at least a couple months because of our construction/living situation. **** told us we should pay now & we could start services whenever we were ready. He said when we are ready, we would have to register, sign on & set up, that's when we would start receiving leads. On 11/10/22 we found out my partner **** has to undergo serious spinal surgery. We emailed them to tell them we wouldn’t be able to use this service. We have received absolutely no service from them, never signed on/set up or registered. They just took the money for nothing.
  
  We have requested a full Refund of our initial payment which was $1,997 which was split between my partner ($998) & me ($999). They did refund my partner his portion of $998 through his credit card, but did not refund me my portion of $999. In addition to that, I was also charged another $97 on 11/10/22 (which **** said would be waived based on our level of experience). We called them several times about a refund stating again that we have Never used the service, Never registered or signed on. We also emailed them with no response.
  
  On 8/7/23 I called again & asked to speak to a manager, **** ***** (may be spelled ******) called me back and said that if we logged in & registered they won’t give me a refund. I advised him that WE HAVE RECEIVED ABSOLUTELY NO SERVICE FROM THEM, NEVER LOGGED IN/SIGNED IN/SET UP OR REGISTERED. He said he would review and call me back. Never received a call back & when I call them now it just rings & then a recording.
  
  I feel that we have been scammed, and just charged for a Sales Call. I’m requesting the full refund of my initial payment of $999 (Charged on 10/10/22). Plus the $97 that was charged to my **** a month later for a total of $1,096.

  Business Response

  Date: 11/20/2023

  We are sorry that this customer did not have the best experience with our product.  The issues presented in this complaint are all substantially the same issues that have been resolved through the chargeback process.  We demonstrated there was not an optional start date discussed and that the company begins to expend employee time and hard costs constructing a custom product for it's customers upon purchase - irregardless of the customers level of use - so that the customer may start receiving benefit without delay.  In light of the information given to the company, it appears we did agree to a partial refund to the individual suffering from medical concerns.  We are committed to customer satisfaction, and as we expressed in the chargeback narrative - we welcome further discussion with this customer about potential account reactivation.

  Customer Answer

  Date: 11/29/2023

  This is not acceptable, I was never registered and there was no work done by the company on my behalf.   I also have not received any refund, plus I was also charged additional costs which were waived per the transcript they sent to my credit card company.   I was also told on 8/7/23 by **** ***** (manager) that I had to have signed in and registered, otherwise I would have received a full refund.  He said he would call me back after he reviewed my account, but he never got back to me.  Please send me a full refund.

  Business Response

  Date: 12/05/2023

  We have reviewed this response and have performed an internal audit of the communications dated 08/07/23.  In that conversation there was no communication in relation to a full refund promised.  The company has an extremely fair refund policy that involves making closings or use of product for 12 months with no closings - and neither condition has been satisfied.  The company does begin to work for the customer developing a marketing plan etc upon purchase.  We encourage this customer to reach out at their convenience to discuss options to use the product within the favorable refund policy.

  Customer Answer

  Date: 12/16/2023

  This is not acceptable.  Please send me a full refund because on 8/7/23 he clearly told me that if we never signed in/registered/activated the account, we would get a full refund.  Please send me a copy of that full conversation which was recorded.  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2023 I signed up with HouseJet/Pay Per closing for $2,697 on their 20% referral fee tier for 2 zipcodes. The services PROMISED to me at the time of the sale were that I would:1. have a Live *** to contact leads and partner with me on managing the *** when I am unavailable and would transfer warm, vetted leads to me 2. Marketing in 2 zipcodes + a 20 mile radius around these zipcodes 3. 20% referral fee for any sold clients that were obtained from HouseJet I clarified all of the above several times with my sales person, ******, and his manager who decided to get on the line to close the deal and approve the 2 zipcodes. First couple leads, *** marked the lead as No Answer, when in fact the number was not even a working number. *** did not disposition it as a bad number, meaning that I wasted my time calling a bad number. Then my marketing is turned off because they weren't "worked"/dispositioned. Additionally, in the system it showed that my referral fee would be 25% (not the 20% agreed upon). I had to email the sales person to inform him. Finally, after 2 weeks I emailed my sales person again asking for a refund due to the lack of the service meeting the promises provided. No answer. I then call in and speak with *******************************, who represented herself as the person that makes the final decision on refunds but spent her time speaking over me and wanting to justify bad sales practices. I asked to speak to her leader, CFO *****************. She includes me on an email with him and misrepresented the conversation but tells me that I need to disposition the contacts (again, something I was told the *** would do but I guess I work for the *** at this point). When I attempted to update the contact the contact doesn't actually update in the system (I have a screen recording to show this). When I called in I was told that the Mobile App is still in Beta and this is why it isn't dispositioning. I am requesting a FULL REFUND as this is a Bait and Switch and a scam.

  Business Response

  Date: 11/20/2023

  We are sorry that this customer did not have the best experience with us.  It appears the main issue presented is the manner *** handles certain lead information & prompted us to investigate the sales discussion with this customer.  In the sales process it was explained how *** will handle a lead that is determined to be legitimate and how leads of that nature will be cared for.  *** was not discarding leads, as that is a customer side operation.  The *** is/was working as presented.  This customer's ************************* was indeed reflective of the selected zip codes as well.  Customer had a conversation with customer service clarifying how to cycle lead flow & the locked leads were corrected in seconds while on the call.  The lead flow metrics were favorable for this customer & the company welcomes working with the customer to achieve her sales goals.  The refund policy originally agreed to is still valid for this purchase and will trigger a refund upon either qualifying event. 

  Customer Answer

  Date: 11/27/2023

  Hi, I would request this be reopened. The business responded during the week of the Thanksgiving holiday and I was away. I am not satisfied with the resolution and would like to respond. Thank you.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete SCAM and Fraud. They promise 8-12 leads a months but none of the leads are any quality. They will not return the money back after initial sign up. State agencies will be reviewing them for fraud. This is total scam to get people to pay money upfront. I contacted this company about the lack of real estate leads they were providing. They had excuse after excuse. The minuscule leads they did send stated they were not in the market or did not sign up for anything. I have filed a credit card dispute as well and will be filing litigation in small claims court if this company does not refund our money for poor and lack of service promised. Also there was a mention of money back guarantee in which they are not honoring.

  Customer Answer

  Date: 10/27/2023

  Update - Now the company has locked me out of the account and refuses to provide services - Credit Card dispute has been re-initiated because of refusal to provide services. Is it fair that a company can take your $2497.00 and not provide services paid for?

  Business Response

  Date: 11/10/2023

  We are sorry that this customer did not have the best experience with us - however, it appears that this customer's lead flow is in line with the metrics he desired/mentioned.  A chargeback was initiated by this customer in early October - as is customary with many service providers, our service is suspended during the chargeback process - per the terms and conditions.  The company maintains its position that the services provided to this customer were as agreed to or better.  The company invites this customer to reach out and explore options of reactivation and continuation of service - and to re-examine our support and training as it applies to received leads.  Above all this company is committed to customer satisfaction and success of its clients.  The company's does have a refund policy however it does not apply to this customer's situation.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a real estate lead referral program that has you pay $1200 to get started, and that money will be refunded to you out of your first real estate closing. The problem is the leads are VERY poor quality with the 'leads' not knowing how you got their contact info. In a year, I got zero referrals that led to a transaction. Also, Pay Per Closing (House Jet) "locks" you out of your leads, claiming that you don't work the leads. I worked EVERY lead and it would still happen. I only had access to the "leads" about 8 of the 12 months. I would contact them to ask why I was locked out and they usually would not respond - but would tell me via phone that they did respond. It seems they lock you out when they have no leads for you so it doesn't seem like they are under performing. I have asked for a refund and they refuse and keep saying they've 'closed' my complaint. This company is very shady and will do anything to get your money without providing you with viable leads. I just want my money back.

  Business Response

  Date: 10/30/2023

  We are sorry that this customer no longer agreed with the conditions for a refund that she would have known about when she initially purchased and every time she logged into the system.  Our refund policy is very clear and the majority of our clients have no issues understanding or complying with it.  As you can see from the Ticket 2 upload, after she was informed that she did not meet these conditions for a refund, she threatened us with this complaint unless we changed our decision. Since we again have thousands of successful agents who have no issues with these conditions, we do not change them for one client because they threaten us. As for her assertion that she was not answered about being locked out of her leads, you can see from the Ticket upload that we explained in increasing detail each time she allowed her system to go inactive. 

  Customer Answer

  Date: 11/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:I cannot provide documentation because they have locked me out of the system. I never failed to work a lead - why would I after investing $1000? This company locks you out so that you're not eligible for a refund  and that was not made clear upon signing up. I highly doubt they have thousands of happy customers since the leads were extremely poor with almost no response  This company is a complete scam, which explains why there's so many previous complaints before mine.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/08/2023

  We reaffirm the position we have informed this customer of on several occasions, she is not eligible for a refund. And, over the last three years, we have sold our system to over 9,000 agents and only received 39 complaints.  I hate to disagree with this ex-customer, however I would not consider that "so many previous complaints". We do continue to wish her the best. 

  Customer Answer

  Date: 11/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The decent thing to do is refund the money since they set it up for failure.  Is there any way short of hiring a lawyer to get my money back?
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two of us filing this complaint - ************************************* and *********************** ($2497 each) (we are family and a real estate team). Although we asked for terms and conditions prior to signing up we were not provided it and only able to "sign up" by opting in to small type on their website - they provided only an addendum stating terms of cancellation. My letter clearly explains the reasons for cancellation in that HouseJet has not performed. I also uploaded 2 screen shots - one reflecting what every lead states where HouseJet has texted the lead stating "is this *****" or whatever the name is - I tested this and also had an associate test it a couple times as a lead and neither of us were contacted - so this in itself is a lie where they are saying they are reaching out and are not. We were 'sold' on vetted leads from a call center - We signed up July 13th and didn't receive the first lead until Aug 26 - it took a lot of complaining to even get the first lead. Once we begin receiving leads we discover they are all ******** leads - this is when we are told that it is only ******** leads until some time in the future - this is also NOT what was sold to us. According to them we must attend all this "training" - one screen shot I uploaded reflects 10 classes but 5 are "coming soon" and they are all designed for someone's very first day in real estate. We have tried to work with HouseJet to make it work - their CRM does not function. The website through HouseJet also does not function correctly - so it's useless - the only way leads are collected is when someone gets to their site - it just collects their info - they don't even register - it collects their info - this is not a "lead generating" company - it is a company that simply takes advantage of grabbing unsuspecting individuals information and 'selling' it to us. We have discovered this through our own experimentation with landing on a page and suddenly we are a "lead" - that does not get contacted!

  Business Response

  Date: 09/27/2023

  We are sorry that this customer did not have the best experience with us, however much of her "complaint" is simply wrong and we have attempted to discuss this with her on multiple occasions. Our terms and conditions are provided prior to signing up (if requested) and are also required to be accepted to start activating an account.  ******************* rules, these terms and conditions must be scrolled through to be accepted and able to be printed so I am not sure why she had difficulty with this.  We do not sell leads and leads are not captured through our website.  Each client has ads placed for them in their requested market area and each lead is exclusive to that agent.  The ** generated text does go out if reflected in a clients' system, however each cell carrier has its own, ever tightening rules regarding allowing robo (**) generated texts through to their customers. This customer also began threatening us stating that "either through an attorney or the BBB" she would get her money back.  Not understanding technology or how a system works is not grounds for a refund nor are threats.  Again, we are sorry this customer did not have the best experience but will not change our refund policy that thousands of successful agents' around the country adhere to. 

  Customer Answer

  Date: 09/27/2023

  Complaint: 20627686
  
  I am rejecting this response because: they state they "attempted" to communicate and we did indeed have several conversations with them in an attempt to get value and the services promised - however they did not fulfill their end of the bargain.  The bottom line is that their service included a call center on their end who would be reaching out to the leads and 'making appointments' - they noted on the records for leads that they reached out but as evidenced by several 'test' leads we generated where the records reflect they reached out - they in fact did not - falsifying information to make it appear they are doing what they promised.  But even with that - we were told in the sales call that they would be reaching out multiple times by real people in an attempt to set appointments.  They did not.  They are manipulating the data base to make it appear they are doing what they promised but are not.  It was a struggle to get ads generated - only after many complaints on our end did we begin getting any results at all - it's not a pleasant experience to have to hammer someone over the head to fulfill their end of a contract.  Their role was not just to place blind ads on ********** we ourselves have been more effectively doing this - what we 'bought' was their far-reaching marketing as well as call center to verify and confirm valid leads and even to generate appointments.  They did not reach out to the leads - period.  That was their function which they did not perform.  I never threatened calling an attorney. When an individual enters into a contractual arrangement it is expected that the terms of the contract and the services promised as part of the fee paid will be rendered.  In this case they were not - in any way shape or form.  For this reason we are not just requesting but insisting on a refund of services that were never rendered.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/27/2023

  I've added recent e-mail exchanges - I was expecting a call from ****** - and she did not call - instead they simply closed the ticket.  I had several conversations with **** attempting to get this working and get what we paid for.  We are not technically challenged as they would allude to - althought I am a senior citizen - we are just more accustomed to doing business with reputable companies.  Again, we did not sign up for someone to post generic ******** ads and capture contact information when someone "liked" it.  We bought vetted, qualified, leads and appointments and a call center working on our behalf.  The most disconcerting part is that the *** indicates people are reaching out, however, after 'testing' it - this is not the case at all so the information they are posting on their end to our portal on the leads is false. 

  Customer Answer

  Date: 10/20/2023

  Attached is a summary of the first 5 minutes of a conversation with one of the sales rept.  This is exactly what we were 'sold' and HouseJet did not deliver.  We set up this call, sought permission to record it and were 'sold' the same bill of goods.  None of which they intended to deliver.  I would be happy to share the recording, but, again, this is again a request for refund of the $2497 both to myself and my business partner for a total of $4994 because there was never any intent on their behalf to deliver on these 'promises'. This should really be enlightening.  I tried to log in to my house jet account but seems they have indeed 'cancelled' me.  Again - this is only the first 5 minutes of a 15 -20 minute call - happy to share the whole thing. 

  Customer Answer

  Date: 12/20/2023

  Hi - I'm just curious to know if you've made any progress with getting this company to respond.  They are continuously soliciting us for business.  It doesn't appear the management is "managing".  Thank you.  I don't want to have to get an attorney but if I do I'll be looking to pull others in who have been harmed by these folks.  Hoping we can just get our money back and move along.

  Customer Answer

  Date: 03/15/2024

  TR 03/15/2024 This is a bait and switch offer, ************ mislead us, did not provide the things they promised during sales call, then states that all the terms are in the documentation provided in a small box consumers must click to accept, however it is in very small print and they push you to accept the agreement. The sales person should not be promising anything this company does not do. My daughter and I both purchased this system and when I asked to cancel, they also cancelled hers. These were 2 separate orders and only 1 cancellation. They are refusing to speak to us or to refund our money. 

  TR 05/23/2024 [CR] The business reached out to us and we agreed to give the program another few months, if we are still dissatisfied they will provide a refund. I will follow up after July.

  Business Response

  Date: 03/20/2024

  TR 03/20/2024 Mediator sent an email to the business regarding mediation.

   TR 03/29/2024  We have restructured our refund policy, will reach out to the consumer directly to explain details.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30/2023
  1249.00 for lead sales
  9/8/2023 asked for refund promised, **** ****** refused, ****** ********** my contact would not return or answer calls.

  Business Response

  Date: 09/15/2023

  I am not sure what prompted this customer to submit a complaint and she definitely has not provided much detail, however when I looked up her account, I did notice the two attached emails where she threatened us with leaving bad reviews and a BBB complaint if we did not give her a refund.  Our refund policy is very clear and is discussed with every prospect during the sales call so I am not sure why this customer did not agree with a policy that she was made aware of multiple times.  I am assuming that her threatening other companies and leaving bad reviews has also gotten her other refunds that she was not entitled to, however our position does not change and we will not be bullied into changing the same refund policy that thousands of successful agents have no problem abiding to. 

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SIGNED UP WITH THIS COMPANY AS IT WAS SUPPOSED TO BE A LEAD GENERATION COMPANY. I WAS SUPPOSED TO PAY THEM 15% FOR EACH TRANSACTION CLOSED WHICH THEY DEDUCTED AMOUNT OWED SLOWLY FROM EACH CLOSING. SUPPOSINGLY THEY WILL REFUND YOUR INITIAL DEPOSIT AFTER 12 MONTHS WITHOUT A CLOSING.
  THE LEADS I RECEIVED (NAME PHONE NUMBER AND EMAILS) ARE NOT REAL. NO ONE ANSWERS THE PHONE AFTER MANY CONTACTS AND NO RESPONSE FROM TEXT AND EMAILS. THE COMPANY AUTOMATICALLY CONTINUES TO ALSO CONTACT THESE LEADS, BUT THEY CANNOT NOTATE THEY CANNOT REACH THEM EITHER. THE 3 PEOPLE I DID HAPPEN TO REACH, THOUGHT I WAS CRAZY. SWORE THEY NEVER REQUESTED ANY INFORMATION. I REQUESTED A REFUND 3 TIMES FROM THE 2 MANAGERS I WAS SPEAKING WITH.
  AND TOLD THEM WHEN THEY SAID NO REFUND, TOLD THEM I WAS GOING TO GIVE THEM A NEGATIVE REVIEW AND THEY RAISED THE VOICES AND CHANGED THEIR ATTITUDE, SAYING "YOU DONT WANT TO GO THERE". BOTH MANAGERS WERE RUDE, OBNOXIOUS AND HAD A THREATENING ATTITUDE...I SPOKE WITH ****** **** AND **** **********. THEY WERE AS HORRIBLE AS THEIR FAKE LEAD GENERATION.

  Business Response

  Date: 09/15/2023

  We are sorry that this customer did not have the best experience with us, however do appreciate her uploading our terms and conditions to her complaint.  These clearly spell out our refund policy, which is what our managers were going over with her when she requested a refund.  Again, as she points out, after being informed that she would not receive a refund, she began threatening us with negative reviews, etc. until she did get a refund.  Our refund is firm and every client is aware of it even during the sales call as there are not many of our competitors that offer a money back guarantee, we simply ask our agents to utilize the full system for 12-months.  Unfortunately, we are not susceptible to bullying and stand by our decision to not refund this client. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for ******************************** 8/4/2022
  Salesperson ***** ******* said for $1000 deposit you will receive 8-12 leads per month and will only pay a referral fee once you close a deal. After a year of this service I only received 65 leads and none have been viable. Most leads never answer the phone and the one few that did said they did not sign up. I took the training and implemented the strategies and scripts provided with no success. On or around august 4th 2023 a call was scheduled by *********** to speak with a team member about my account but no one was available when i logged on to the zoom call. Several days later someone emailed me to reschedule the call and on 8/8/2023 I spoke with **** *********** **** stated that usually people has a 1-2% success rate that I wasn't guaranteed any number of leads per month. She stated my options were to continue with the program for $97 per month or request a refund. I told her that I was dissatisfied with both the number and quality of the leads. **** told me she'd send me an email with some information and for me to think about it for a few days or a couple weeks. On 8/11/2023 I emailed **** to request a refund of my deposit as they failed to deliver on their promise of 8-12 quality leads per month. **** responded that I did not qualify for a refund because my account became inactive at some point during my service. I explained that there must have been glitch in the system as I was never inactive. After several emails back and forth, I looked online and noticed many other customers of this service have had similar complaints. My last request for a refund of my deposit was declined via email on 8/14/2023.

  Business Response

  Date: 08/23/2023

  While we are sorry that this customer did not have the best experience with us, the information provided him regarding his account was accurate.  We show that on several occasions his account went inactive, which results in marketing being shut off until a client is active again.  In fact, his account was inactive for over six weeks (from Feb. 12 - Apr 2), which obviously impacted the number of leads received. We reaffirm our position that he is not eligible for a refund. 

  Customer Answer

  Date: 08/24/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This company uses deceptive practices to take advantage of consumers. I was promised a certain number of quality leads and they claim that I was not active and therefore I didn't receive the leads. They also locked me out of their online account for what seems like retaliation for my BBB complaint. I paid for quality leads and this was not delivered. I am dissatisfied with this service was misled in the sales presentation. My account should have never been inactive and if I had received 1 quality lead I wouldn't have filed this complaint. I am demanding a refund.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/25/2023

  We reiterate our original response to this complaint as there was no new information provided. No refund is due, nor will be provided to this customer. 

• Initial Complaint

  Date:08/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** *** ******* is a complete scam ! They will take your money and not answer the phone . They owe me $1K and threatened me that they will not give me money back . I will be in touch with attorney

  Business Response

  Date: 08/23/2023

  While I would love to address this customers concerns, however it appears that her issues did not come out until after her scheduled second payment with us began declining.  And informing someone that they are not entitled to a refund is not "threatening", however it is typically not what someone wants to hear. We wish her the best.