Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 7th ***** Take 5 oil change **************************************************************************************** I took my car to get an oil change everything fine before taking it in. After taking it in I smell a burning smell and smoking smelll coming from underneath it. When looking up underneath it I see oil leaking and take it back to take 5 and they said they see its leaking and asked me if the work was performed above or below I say I just seen it being done below which lets me know they didnt do it correctly. So then he told me it needs a new ******** pan gasket or Rear main seal. I advised him they would be paying to get it fixed and asked for corporate info so I could contact him and he advised me he didnt have that info.

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email the *** to ****************************************** and title the email with your BBB complaint number. Thank you.

  Customer Answer

  Date: 01/22/2025

   
  I am rejecting this response because: I submitted the information that was asked for and received no reply as before. My car is at the shop getting looked at as thats what I use to make my money from my job. So not only have you messed up my vehicle you have made it difficult to complete my job to support my family. 

  
  

  Business Response

  Date: 01/22/2025

  Apologies, 

  I do not see where you provided this information in the complaint, via email, or phone call to our **************** team. If you could provide me with the **** I can get a claim going for you. As stated before, please email ****************************************** so we can better assist you further.

  Thank you. 

  Customer Answer

  Date: 01/23/2025

   
  I am rejecting this response because:
  Once again yall are liars. I sent an email on Jan 21. Please see attachment at this point you think you would quit trying to scam people and do whats right when your the company that is destroying peoples vehicles. So here let me put the info in here also since you seem to cant the get the email I sent to you! 
  vin: 1c4rdhdg9ec595812

  2014 Dodge Durango 

   

  Business Response

  Date: 01/24/2025

  Good morning,

  I unfortunately do not see that email that was sent to us from your mailing address or with the email title. Thank you for providing the information here. I will get a claim going for you and email you directly with some information. 

  Thank you, 

  Customer Answer

  Date: 01/28/2025

  
  I am rejecting this response because: I still havent received a call or email after I was reached out by company with claim number. My car currently came out of shop yesterday and Im wondering who is going to reimburse this bill?
  
  

  Business Response

  Date: 01/29/2025

  Good morning, 

  We do apologize for the delay in getting someone to reach out to you regarding the case after the initial email was sent over. I have put in an escalation with the claims team to have someone reach out as soon as possible for your claim. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to Take 5 on *********************** at 830 am in desperate need of oil change and the open sign was off and man looked out the window at me as I drove around refusing to open to bay. This was over an hour after the posted opening time in ****** so you most definitely just lost a customer. You can see in the picture the open sign isnt even turned on

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I do apologize for the inconvenience you experienced that day with the service at Take 5 and the delayed response to your email. I have forwarded this along to the District Manager of the store to review and get his operations back in order. I appreciate the feedback as this is the only way we can improve. I do hope you give us another chance in the future. Thank you. 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2024 I spent $106.36 on an oil change and air filter at Take 5 on **************. After receiving this oil change, the oil light was reset to reflect the recent oil change. After driving for a few days, I noticed that my engine oil was reading lower than usual. On December 20, 2024 all of the oil and coolant had completely leaked from the bottom of my vehicle. Due to the holidays, I was unable to get my car into a shop until January 6, 2025. From there, I was told that my oil filter coolant housing was leaking and was referred to a different mechanic as that shop was unable to do the repair. On January 13, I was able to have my vehicle towed to another mechanic and was quoted over $400 for the repair. As of today, January 18, 2025 I am still waiting on my vehicle to be repaired. When doing my research and after speaking with the mechanic, we were able to determine that the leak was caused by an oil filter that was installed incorrectly. During said research, I was made aware of the various complaints against Take 5 as the company has made a practice of hiring individuals with little to no actual car maintenance experience. This incident has cost me nearly $1000 ($420 in car repairs, roughly $500 in lyft costs, bus passes, grocery deliveries, and meal deliveries).

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-032782

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that the escalation of this matter to their claims department is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, January 17th, at approximately 4:30 PM, I brought my *** in for an oil change. This was my second visit to this location; my first visit about a year ago was quick and efficient. This time, I opted for a full synthetic oil change (around $99). While checking in, the attendant recommended I consider purchasing new windshield wipers since they were on a "Buy One, Get One Free" (****) promotion. She informed me that the price per wiper was approximately $27, and after confirming that I would receive one wiper free, I decided to add them to my service.When it came time to pay, the attendant initially quoted me over $200, then corrected herself, stating my total was actually $179.30. Upon reviewing my receipt, I noticed I was not given the **** deal on the windshield wipers and had been charged $27.99 twice. I brought this to the manager, ********, who confirmed that the **** discount had not been applied. When I requested a refund for the overcharge, ******** informed me that the "refund system was down" and that he would need to contact someone to address the issue within 35 business days.This situation is extremely unprofessional, and I am requesting a refund of $27.99 as soon as possible.Location of the incident:Take 5 Oil Change (#****)************************************

  Business Response

  Date: 01/21/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email the *** to ****************************************** and title the email with your BBB complaint number. We will get that refund submitted and confirm with you via email. Thank you. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Take5 Oil Change On **********, location: ******************************************** The date is occurred: 10:26/24 Or approximate date: 10/26/24 Started leaking oil: 11/7/24 What did I did I do / notice: I notice my car smoking at first and just thought I needed water but it was full. So at the moment I stopped driving and it stopped smoking and the next day I notice leaking on 11/7/24 Promise to do for me: I called Take 5 and contacted my dealership where I financed my vehicle from on 11/7/24. I spoke with Take5 they told me to bring it back & they will take a look at it. my dealership said to take it somewhere else.Nature of the dispute: on 11/19/24 I took my vehicle back to Take5 they refilled oil and told me ******* at the bottom but they dont **** out oil at the bottom. All they can do is refill it.What has the company done to try to resolve it ? Refilled my oil. On 11/19/24 Has this been happening before? I financed my car on 9/19/24 during this time my car was running fine no oil issues never running hot never smoking and never leaking oil. I have an alternator issue approx around 10/14/24 and seen a took my vehicle to *********** Change On ******************************************************************************************************. And they replaced my alternator and the Company never informed me about an oil leak because it wasnt one & This was before I took my vehicle to Take5 on Cassat.What happened after the dispute: After I took my vehicle back from take5 on 11/19/24 my car still been slowing leaking oil. Week later I been constantly having to buy oil and keep it in my car. Everyday after I been trying to take it back there so see if theres anything else they can do which it wasnt they said. I tried take my vehicle else where and lots of places told me they couldnt work on it because its Mercedes Benz.Notes: have pictures and videos. Dates and times.Notes: happened at ********** location ***********. Desire settlement: $5,000 -$10,000. New engine.

  Business Response

  Date: 01/17/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-032511.

  I will also email you this response from a different email so we can communicate more consistently if needed. Thank you. 

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had got a oil change back in November 16 2024 from take 5.November ************************************************************************************************* my car after I have a video of the tow truck driver showing me that my filter wasnt tightened.i called and I talked to someone at take 5 and told them what my problem was he had the manager contact me which he scheduled to come to my home to fix the problem which they put the wrong filter on my car causing my oil to leak out so from the 16th of November till November 28my car was with out oil and thats cause my engine to start knocking my car cut off and started smoking I been trying to call the store and corporate but when I call the never answer or someone picks up and hangs up.i dont know what else to do cause of this situation im out of a car

  Business Response

  Date: 01/17/2025

  Good morning, 

  I apologize for the inconvenience that you are experiencing with your vehicle. I do see the claim that was put in over the phone with our **************** team. I have asked the issue be escalated and we will get you the contact information to the claims team that will be handling the case. Please feel free to reach out to us at ****************************************** for further assistance. 

  Thank you, 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2024, I had an oil change performed at Take 5 Oil Change (see attachment "take_5_receipt_1.jpg"). However, the technicians failed to drain the old oil and instead added new oil directly into my vehicle, resulting in the engine being overfilled with twice the proper amount of oil. Shortly after leaving the store, the engine failed. I requested a paper proof of the issue from Take 5 Oil Change (see attachment "take_5_receipt_2.jpg").Take 5 Oil Change subsequently arranged for my car to be towed to a ***** dealership for an inspection. The dealership confirmed that the engine failure was caused by the overfilled oil. The ***** dealer performed another oil change, which appeared to resolve the issue temporarily (see attachment "inspection_result.jpg"). However, after driving just a few miles, the exhaust began emitting white smoke.When I returned to the ***** dealer, they informed me that diagnosing the engine issue would require a teardown inspection. I was provided with a cost estimate for this inspection (see attachment "quote.jpg").Following this serious incident, my case was referred to Take 5 Oil Change's claims department. Despite providing all the relevant documents, including receipts and inspection reports, the claims department denied any wrongdoing and refused to cover any of my losses, including the cost of their oil change and the services performed by the ***** dealer. They also delayed resolving the issue, leaving me without a functioning vehicle.Ultimately, I was forced to sell my car at a significantly reduced price due to the damage caused. This incident has resulted in substantial financial loss for me.

  Business Response

  Date: 01/15/2025

  Good morning, 

  If there is any new evidence that can be submitted to the Fleet Response team to support your claim, they will thoroughly review the new evidence and reopen the claim. 

  Thank you, 

  Customer Answer

  Date: 01/15/2025

   
  I am rejecting this response because:
  I submitted all the evidence on November 19, 2024, but I have not received any follow-up response from the claims department.
  

  Business Response

  Date: 01/16/2025

  Good afternoon, 

  Let me follow up with the team regarding the extra evidence that you presented. Please feel free to email us at ****************************************** to better assist you further. Please put in the title of the email your BBB complaint number. 

  Thank you, 

  Customer Answer

  Date: 01/16/2025

   
  I am rejecting this response because:
  Problem has not solved. I have emailed the provided address to resubmit my evidence. I look forward to receiving a response this time.
  

  Business Response

  Date: 01/17/2025

  Good afternoon, 

  The email was received and I believe responded to. The information was also forwarded along to the team handling your claim. 

  Thank you. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th, 2024, I visited a Take 5 on *********** in ******* ***** to get the oil changed in my 2022 Silverado 1500 with ****** miles on it. When I got to the facility it was extremely busy and I waited in line for an oil change. They were friendly and felt like things went good. On January 2nd, 2025, I was driving around and noticed my truck was acting funny and started shaking. My "add engine oil" light came on. I was near a Midas and took it straight to them to learn that there was NO Oil on my dipstick. Midas put my truck on the lift and verified no oil was leaking and that the filter and drain plug were functioning properly. Midas then proceeded to add 3 quarts of oil and stated that there was no way 8 quarts of oil was put in my truck during the oil change. I drove the truck immediately to my house, where I had it towed to the nearest ********* dealership. It was there they advised me that my truck would need a new engine, catalytic Converter, new oil lines, and radiator. This is to the tune of $20,000. ***** services has recommended Take 5 to take the liability of the truck, but they are now telling me that Take 5 has up to 30 days to check off on this! Are you kidding me? Something needs to be done about take 5 and all the claims they have going on. ***** services informed me that Take 5 is backed up and that is why they are taking so long. Please help! Claim #*******

  Business Response

  Date: 01/15/2025

  Good morning, 

  Please reach out to your team at Fleet Response as they will have all the updated information and status regarding your claim. If there is anything that needs to be sent to them for review that has not already been sent in, please send it to them directly for it to be thoroughly reviewed. 

  Thank you,

  Customer Answer

  Date: 01/15/2025

   
  I am rejecting this response because:
  Fleet response has all the information they need and then some. Allowed Take 5 to make a decision after fleet responses recommendation for liability 

  Business Response

  Date: 01/16/2025

  Good afternoon, 

  If you would like, please give your representative a call and ask for a supervisor that can speak further on the decision that has been made regarding your case. As it stands without any new information to be presented, the claim remains denied. 

  Thank you.

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/04/2024 I went to Take 5 Oil Change located at ******************************************. Upon pulling into the service bay their garage door closed down on the center of the roof of my vehicle. This resulted in a significant crease across the width of the roof of my vehicle. When I inquired to file an accident report I was referred to the corporate website. When I went to the Take 5 Oil Change website there was a customer service phone number and email address listed When I attempted to call the phone number and follow the prompts I either got immediately disconnected or put on hold and no one ever answers. I also left an email. Never received a reply. I also attempted to call the phone number given to me by BBB in ******************* Take 5 Oil Change and there is a recorded message that they cannot connect. I ended up filing a claim with my insurance State Farm. The claim was for $2,384.00 to have the roof of my car repaired. They said they will attempt to be reimbursed by Take 5 Oil Change for this claim. I did not have rental car coverage included in my policy. I had to rent a car for ****************** $296.01 which I paid. I want to be reimbursed for the $296.01 for the car I had to rent due to the negligence of Take 5 Oil Change resulting in the damage to my vehicle.

  Business Response

  Date: 01/13/2025

  Good evening, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-031972

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer Answer

  Date: 01/28/2025

   
  I am rejecting this response because:
  
  

  On 01/15/25 I received a response to my BBB complaint ID ********. The response stated that a representative from Take 5 would contact me in the next 4-7 business days. Today is 01/28/25. Eight business days since I received the response. No one from Take 5 has contacted me. In the response it states that if I have any questions or concerns to reach out to the customer service team at ************. My claim number is T5C-031972. I called the number today and was placed on hold for over 5 minutes. My time is important and I demand a prompt payment for my out of pocket expense due to the negligence of Take Five.

  Thank you,

  ************************************

  Business Response

  Date: 01/29/2025

  Good morning, 

  I do apologize about the delay in getting someone to reach out to you about the claim. I have put in an escalation to the claims team regarding the claim you have filed. We will have someone reach out as soon as possible. 

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service-12/19/2024 Above is the original date.Receipt#******. Amount:$102.90 Type of service: Oil and filter change.After oil change returned home,that evening noticed car was leaking oil. Went back to Take 5 with complaint, they went under vehicle stated they saw leak,said they fixed it. I returned home.I removed car from driveway and placed on street. Returned to Take 5 Oil Change on 01/03/2025. I stated car was still leaking , this complaint generated receipt #******. The Tech stated leak fixed. I returned home, placed car on curb next morning noticed car still leaking. Bottom line I have given Take 5 many chances to fix this leak problem,they seem to not know how. I am going to have to take this vehicle elsewhere which will be costly. I need them to shoulder the cost to repair this oil leak.

  Business Response

  Date: 01/13/2025

  Good evening, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-031970

  Thank you,