Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #155

  1037 High St Wadsworth, OH 44281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening Here are my recordings.These are the recording on the original day that i took my truck back to Take 5 ( 3.5hrs later) you can hear the lady voice see i was at take 5.. It took him 15 mins alone to wipe off the oil that was coming out from their mistakes. When I left still smelled burning oil. I ended up returning a again because the oil they top off the second time on the first day got very low. So Keep in mind my Grand Jeep Cherokee was completely fine before my oil was changed by take five & i had no sensor problems no lights on other that my tire ********** was at 30psi..In one of the other recordings you can here the guy find one of your tools still attached to my truck after being on the for at least two weeks getting extremely hot every single day. They even maybe missing a tool there because one day i just heard something fall while i was driving. Fleet/ Take 5 requested that I get a diagnostic on my ********* did and I told her that will be done on via email 11/5/******* the pictures above **** ****** stated that Oil was on my sensors, and it was leaking from two places and needs to be repaired aswell as the sensors..They highlighted it for me & sent it via email ************************************************************************************************************************************************

  Business Response

  Date: 11/18/2024

  Good evening, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2024 I took my truck (2015 **** F-150) to Take 5 Oil Change for a routine oil change.On August 16, 2024 as I was driving on the highway, my truck started to decelerate and the oil pressure gadge prompt on the screen saying oil pressure was low. I then merged off the highway and as soon as I got off the highway my truck completely shut down. I then got out of my truck to see what was going on. I checked all around my truck and observed oil all over my truck. I then looked under my truck and observed the oil cap was sitting in the on under my truck. I then contacted take 5 manager and he told me to have it towed to the nearest take 5 which was ****************** I waited three hours for the tow truck and when they came they towed my truck to take 5. At take 5 two managers were on duty and they both stated I had no oil in my truck. They were both helpful. They contacted brown deers location and explained what happed and right away started to file a claim. After being at take 5 for nearly four hours my truck was then towed to a mechanic shop on a 27th st. I was contacted a day later from the mechanic ***** who stated the plug for my oil was not inserted properly and the engine was seized and he could not fix it. Take 5 insurance company (Fleet Response) then contacted me and asked where would I like my vehicle to be towed to. I informed them I would like it to go to a **** dealership. The agent, ****** stated after she received the diagnosis from **** and estimate that they were approved to fix my engine without totaling it out.Two months later ****** contacted me stating they werent going to fix it and just total it out for less that what the truck is worth. One week later the supervisor contacted me and stated they were going to fix it and sorry for the inconvenience. Today, November 11, 2024 ****** contacted me and said they wont fix it but will give me two options. Either they can total for 13K or write a check for a 11K. I still owe 19k on my truck.

  Business Response

  Date: 11/18/2024

  Good afternoon,

  Regarding your case with Take 5 and Fleet Response. I see that you spoke with Fleet Response last on 11/18/2024 regarding the settlement and were able to come to an agreement of accepting the $13,007 payout of the vehicle, correct? I do apologize for the back and forth in regards to the offers. I also apologize for the late response to the BBB complaint. Please let me know if there is anything I can do to confirm any information and I will do my best to relay the information to you. 

  Thank you. 

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 11/08/2024 Amount: 50.39$Service: Oil Change Labor fee Situation: The Take 5 Oil Change associates forgot to tighten three screws on the engine splash shield, resulting in damage to the engine shield due to friction with the ground.Appeal: Refund of Labor fee and Compensation for replacing the shield, approximately $120 on ******.

  Business Response

  Date: 11/16/2024

  Good afternoon, 

  We're sorry you had a negative experience with us.We always want our customers to leave our stores happy. If you could please email ****************************************** with your VIN number and in the title of the email put your BBB complaint number, I will start a claim for you regarding the part and send you over all the information you need. 

  Thank you, 

  Customer Answer

  Date: 11/18/2024

  I reject because:

  In the subsequent inspection, I removed the engine splash shield and found that Take 5 Oil Change employees did not even tighten the oil drain s**** (only need to rotate it two or three times by hand then can completely drop it), which caused oil leakage (large areas of oil stains on the back of the splash shield). This is completely unacceptable, and I don't know what solution they have for this. These careless actions pose a huge risk to driving safety. They should be grateful that I did this follow-up examination, which avoided greater property damage and even personal injury. It seems that they only agree to pay for the cost of replacing the damaged splash shield, no refund of labor fee or any compensations. 

  Business Response

  Date: 11/18/2024

  Good evening,

  Your email to our **************** has been received and we will be in contact with you regarding the claim. 

  Thank you. 

  Customer Answer

  Date: 11/20/2024

   
  I am rejecting this response because:
  I have sent the invoices to the Take 5 company but no responses received. I wanna know when Take 5 will send me the refund and compensation.

  Business Response

  Date: 11/25/2024

  Afternoon,

  We have emailed you back from our **************** side. We are waiting to hear back from you in regard to the shield that you mentioned you had purchased and that invoice to be sent. Currently, we only have the invoice for the oil change from Take 5. 

  Thank you, 

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed at Take 5 on *** in ***************** on Saturday morning November second. I paid 168$. I took the car home and did not drive it again until Monday morning November the 4th. On the way to work I heard a rattling noise in the engine. On the way home from work I heard the noise again and I could smell something. When I got home I looked under the car and I could see that it was leaking oil. On Tuesday November the 5th I had to take my son to school before I could take my car to a mechanic. However, the car locked up and broke down on the side of the road. I had to have my wife pick me up and take me to work, while having my car towed to DJs auto repair. On Wednesday afternoon I got a call from DJs telling me that my engine had locked up and that I would need a new one in order to get it running. I was told that the car had no oil in it when it got to the shop, and that it had leaked through the oil drain. The mechanic told me that a new engine for my car would cost between ****** and ****** dollars. The car is paid for so I dont have a monthly payment on it. The car, which is a ***** Camaro ran perfectly well before the oil change and never had any issues with oil leaks. Since it was paid for I would like to be compensated for the price of the engine and not the fair market value of the car, since I didnt have a car payment before the oil change, I shouldnt need one after, and fair market value would not cover the cost of a new car. Additionally I have had to pay for a rental since my car is in the shop which is costing me 117$ a day. I still have my receipt if needed

  Business Response

  Date: 11/12/2024

  Good morning,

  I do apologize for the level of service you received at your recent visit and the issues you are experiencing. That is not the level of service we seek to provide. I see that you have called our customer service team and filed a claim. The claim is working its way through the claims process and being assigned to someone on our Fleet Response team. Once it is assigned, they will email you and introduce themselves. They will be your main point of contact throughout the duration of the claim. I have asked the claims team to escalate the issue and get the claim over to them today. Please feel free to reach out to us ****************************************** with any questions or concerns. 

  Thank you, 

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my car a **************** Passat was taken to Take 5 on 3/2/2024 for an oil change. On 3/21/24 I had to immediately take it to the dealership because the check engine light came on and it stared making loud noises and the car was not working well. The dealership fixed the problem and told me that the issue was due to no oil. They had to fix the oil problem. I paid the dealership for this when I had already paid Take 5 previously to do an oil change. They also didnt place the car back together properly so the dealership had to fix that as well. Im asking for a refund for the oil change that they did not do. I paid $133.99. Im attaching a copy of the work that was done by ****** ********** in ******* to fix the problem. Along with the contact for ****** ********** if the work done needs to be verified. I have contacted Take 5 numerous times and have received no response. I have called the site location but no manager has called me back. I have also called Take 5s customer service hotline at ************ and left a message since that was the only option and still received no response. Thank you, ********* ********

  Business Response

  Date: 11/12/2024

  Good morning,

  I am sorry for the delayed response to your BBB complaint and the issue with Take 5. I do need to get some more information from you to file a claim. I will be emailing you from a company email as well. It will be easier to communicate that way and hopefully I can assist you with everything that you need. I will title the email with your BBB complaint number. 

  Thank you, 

  Customer Answer

  Date: 11/14/2024

   
  I am rejecting this response because: The message I received from Take 5 was requesting more information which I provided right away and I have not heard back. Theres been no resolution. 
  
  

  Business Response

  Date: 11/18/2024

  Good evening,

  I do apologize for the inconvenience you experienced with your visit to Take 5. I want to confirm that all you are looking for is a refund of the Take 5 service. I am trying to locate if a claim was filed for you but have not been able to find one. If you provide me with the *** of your vehicle, I can start a refund for you if a refund is what you are looking for. If it is something more than that, I will have to file a claim and go through the claims process with all of the information that you provided. 

  Thank you. 

  Customer Answer

  Date: 11/19/2024

   
  I am rejecting this response because: Nothing has been resolved. I have not heard from Take 5. Please have them contact me. Thank you.
  
  

  Customer Answer

  Date: 11/19/2024

  Hello, 

  Yes, I am requesting a refund because the oil change was not done. I had to take the car to the dealership to get it done and I provided that paperwork. The vin number is below, and the car is a black ********** Passat. 

  Please let me know if you have any questions. Thank you, 

  ********* (***) McNeilly 

  
  
  

  VIN *****************

   

  Business Response

  Date: 12/03/2024

  Good afternoon,

  Can you please confirm for me the mailing address and I will get the refund submission completed. The refund will have to come in the form of a paper check. To confirm, the amount is $133.99.

  Thank you. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for an oil change on October 19th,2024 and the tech installed the oil filter gasket incorrectly which led to oil leaks. Returned 3 different times with in 3 days to have the problem resolved. Problem wasn't resolved correctly which led to engine locking up in my car. Contacted Take 5 and Fleet response who denied my claim saying they aren't liable for their own mistake.

  Business Response

  Date: 11/12/2024

  Good morning,

  Your claim is now with our Fleet Response team. They are the third party that assists with all of our claims. Fleet Response will have a dedicated representative to assist with your claim from beginning to end. I understand that you are stating that the claim has been denied. If you have any other documentation or evidence to support your claim, please provide it to them. Even if the claim has been denied, if they are presented with new information, they will always take a look at the new information and see if a new decision needs to be made and open the claim again.

  Thank you, 

  Customer Answer

  Date: 11/15/2024

   
  I am rejecting this response because:
  Proof was provided by ***** dealership. Tech from Take 5 admitted it was his fault several times. He and the manager told me that he installed the oil filter gasket incorrectly.  Engine is locked. Why did engine lock? Due to issues with the engine oil levels. Who changed the oil levels? Take 5. Seems pretty clear to me. 

  Business Response

  Date: 11/18/2024

  Good afternoon,

  As stated before, if there is any new evidence or documentation to provide for your claim, please send it over to the Fleet Response team. They have the claim now and will have all the updated information and explanations for you regarding the service issue.

  Thank you. 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/08/2024 at 811 a.m. I purchased an oil change from take 5 oil change #**** in ******** *****. All was well that day, however, when attempting to have my oil changed on October 9, 2024 it was found that my oil drain plug was so tight that it could not be removed. I returned to take five oil change #**** to have them remove the drain plug. They attempted to remove the drain plug by use of socket, wrench, and bolt extractor, however, they were unable to remove the drain plug. Upon returning home I jacked my car up and took pictures of the drain plug which I have uploaded and show that the drain plug head is completely mangled and also shows a red and a blue substance that resemble thread locker. While I was at take 5 oil change I was told all they could do was give me the phone number so I could file a claim at which point I filed a claim. I was told that this claim would take five to seven business days to complete. I have contacted take five four separate times since October 9th when the claim was created and was told by customer service that my claim would be expedited each time I spoke with them. Today when contacting them I was told that it would be expedited once again and it seems that the claims department has not reviewed my claim at all. So far I have not been able to get my oil changed and the mileage has far exceeded recommendation between oil changes so at this point the only choice I have is to pay a mechanic to repair my vehicle and seek reimbursement from take 5 oil change.

  Business Response

  Date: 11/12/2024

  Good morning,

  I am sorry about the delayed response to your BBB complaint and your claim with Take 5. I have contacted someone directly regarding your claim and the movement that we need on it. If you are willing, please reach out to our customer service team via email at ****************************************** and title the email with your BBB complaint number, I can better assist you. 

  Thank you, 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a Take 5 on July 10th and the O-ring on the oil filter broke the same day. After driving over 50 miles my oil light came on. I did not understand or really think much of it because I had just left the place that morning preparing for multiple out of town trips. After the oil light came on I was told to check the oil because I had to drive another 50 plus miles home. There was no oil in my car. I called Take 5, but because of my prior commitments I could not go back for 2 days. After my husband suggested that they unscrew the filter, they found that the O-ring was broken. They replaced and told me that they would refund the oil change, but I needed to file a claim. I filed the claim on July 12th. On July 31st someone emailed me that my claim was accepted. It took 2 weeks to speak to someone again. I was told that I needed to get a diagnostic completed on my car to make sure that there was no engine damage or leaks. I was not offered a rental at this time. The estimate was $3000 for the engine repairs. After submitting the estimate, I received a call and was offered a rental for 7 days. Before turning in the rental, I called to follow-up and was told that my claim was now being denied. I was told that the damage was from lack of maintenance, which they had been servicing for 2 years. I was also told that there were some non-related issues on the estimate, but I explained that the car had broken down while I waited for them to resolve the claim. This might not have happened if they offered me a rental in the beginning and hurried to resolve my claim. They also decided to not pay for the diagnostic that they required as part of the claim. The denial came on October 21st after filing the claim in July. The claims representative that was assigned my case was very disrespectful the 2 times I spoke with him over the months. I only found out that the claim was suddenly being denied because I called them. They finally refunded the oil change and oil purchased only.

  Business Response

  Date: 11/12/2024

  Good morning,

  Your claim is now with our Fleet Response team. They are the third party that assists with all of our claims. Fleet Response will have a dedicated representative to assist with your claim from beginning to end. If you have any additional documentation or evidence to support your claim, please send it to them. The Fleet Response team will always review new information that they do not already and make a different determination if the new evidence leads to that. 

  Thank you, 

  Customer Answer

  Date: 11/16/2024

   
  I am rejecting this response because: I was assigned a ***resentative from Fleet Response that was rude and did not follow my claim from start to finish. Over 3 months I only spoke to this person 2 times and each time he was very unconcerned with me or my claim. He emailed and the first call told me that my claim was accepted. It was after I sent in all the requested documentation that they said my claim was denied. He didn't even call to inform me that they were denying the claim, I had to call them. The denial letter was dated before I called them and was told that they were now reversing their initial decision. The claim *** was very unprofessional and the supervisor was not much better. Take 5 negligence helped caused damage to my car and them and Fleet Response now wont to deny their part. They stated that there were other things on the diagnostic that was not related to the engine, but the car had another issue while i had to drive it because they did not offer me a rental at the time. Since I had to pay for the diagnostic, they checked everything. I told them that there was an related issue on the invoice. It was clear what the engine portion was. I am attaching the documents. They sent a check refunding the oil change and the oil i had to purchase to get my vehicle home the day I got the oil change. 

   

  
  

  Business Response

  Date: 11/25/2024

  Afternoon, 

  I understand that a refund was issued for the oil change service. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2019 Porsche Cayenne SUV, had an oil changed on yesterday evening.. two guys was working on my car for about an hour on the engine part. Upon request they asked me to press on the gas @ 50 mph( never experienced that before, also I had to remind them to put water for the windshield wiper... I headed home. About 40 minutes later the check engine light came on, my dashboard read VERY LOW OIL, my car was jerking and wouldn't go pass 15 mph. Running horrible and making all kind of noises.. I drove it to another bodyshop immediately.. I tried calling Take 5 on yesterday they were closed, I've been emailing Take 5., I'll call today to get some help., I'm so stressed about this..

  Business Response

  Date: 11/08/2024

  Good afternoon, 

  I see that you have filed a claim with Take 5 on 11/2/2024 and sent over documentation to add to your claim. This claim is still going through the claims team to get assigned once the information they have has been reviewed. It typically takes 5-7 business days from the date of filing a claim for the *** to get assigned. Once the *** does get assigned, they will reach out via email introducing themselves. They will be your main point of contact throughout the duration of the claim. Please reach out to our **************** team if there is anything else we can help you with during that time. 

  Thank you, 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay, here goes, went in for a typical oil change and service at a local Take 5 Oil Change on 10/21/24. Everything seemed to be cool. The workers seemed nice and I never thought I would have any problems, being that I've used Take 5 quite a few times over the years, and had even be to this exact location years before, with another vehicle. Before the workers were even done, my girlfriend and I were already offering the 2 guys a tip through Cash App, because we did not have much cash on us. The one guy on the register declined, so we ended up only giving them $5, cash, in the ********'s, where things get funny, we started the car, pulled out of the pit after telling the workers thanks, and began to drive off. As I turned onto the HWY, my car jerked and had issues accelerating and seemed to be hesitating to get up to speed, but it only lasted for like 2-3 seconds, so I didn't think to much of it. Made it home without anymore issues, I believe. We went inside for a few minutes and then my girlfriend had to leave to go somewhere. Well, when she tried to start the car and leave, it turned over, cranked for a second, then stalled. She came back inside to tell me and I went back out to crank the car as well, same thing. So, now I realize there's some kind of issue.I was heated because I paid a lot, tipped, and because of other things going on in my life. My girlfriend ended up calling and going back to the store with my grandparents to sort things out. They met with the manager **** who acted like he cared, but never really did much. Our car would crank sometimes and stall sometimes and had throttle body issues, due to the air filter not being installed correctly (which is something he should have easily spotted), I also had parts missing that I'm not 100% sure is because of them, and to top it off the oil plug wasn't even installed correctly and so oil has been leaking this entire time. I'm looking for a full refund and more, and I highly do not recommend going there.

  Business Response

  Date: 11/06/2024

  Hello, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days with the next steps. If you have any questions or concerns, please reach out to our **************** team at ************. Claim Number: T5C-023485.

  Thank you. 

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.