Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

985 total complaints in the last 3 years.
609 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around June of 2024, I went to take 5 oil change in ******, *********. My 1st time there. I had a coupon for $20-$25 off the original price. They never changed my air nor oil filters, did not fill up nor put the correct oil in my vehicle, or anything they was supposed to do. After leaving the business, my vehicle began running very weird, puffing out smoke, leaking oil, cutting off in the middle of the road, and etc. They charged me for things they did not do right nor correctly.
Business Response
Date: 11/06/2024
Good morning,
I apologize for the service issue you are dealing with after going to Take 5. We can start a claim for you regarding the visit and would just need a few pieces of information. If you could please provide email your VIN number along with the description you just provided in this complaint to ****************************************** , we can start get that going for you.
Thank you.
Customer Answer
Date: 11/09/2024

I am rejecting this response because:
They took down my email and still keeps in contact promoting coupons. I blame the manager that day
Business Response
Date: 11/12/2024
Good morning,
I will need your VIN to be able to file a claim for the request you are making. If you could email me the vin at ****************************************** and put your BBB complaint number as the title of the email, I can create a claim and email you back with all of the information you need.
Thank you,
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son took his car to TAKE 5 oil change and they drained the TRANSMISSION fluid instead of the oil and did not tell him. They falsified the documentation and let him drive off. Consequently, he was stranded in the middle of a busy *************** and it ruined his transmission. This has resulted in a significant financial burden (approx. $12000 so far) as well as stress, aggravation, and an accelerated depreciated value of my automobile. I have reached out to the company several times and by several methods and have gotten no response. They appear to be avoiding me.
Business Response
Date: 11/05/2024
Good morning,
I do apologize about the delayed response to your BBB complaint. I see that you are working with our Fleet Response team on your claim. They will be your main point of contact and will address all of the questions and concerns you have regarding the service failure.
Thank you.
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an oil change and they never put oil in the car. I went back a month later. They admitted to the mistake then added oil. Im seeking a refund, one was never provided.
Business Response
Date: 10/29/2024
Hello *** *********,
Your claim is now with our Fleet Response team. They are the third party that assists with all of our claims. Fleet Response will have a dedicated representative to assist with your claim from beginning to end. If they have not reached out to you, I will list below the information you need to reach out to them. I will list below their information so you can contact. If you are looking to continue along the claims process because the vehicle needs repairs, you will need to speak with them. If it is a matter of just wanting a refund and closing the claim on the issue, please let me know.
*********************
Case Number: 1469923
Customer Answer
Date: 10/30/2024

I am rejecting this response because:
I have reached out to fleet response and they have not responded. I am seeking a refund as I have paid for a service that I did not receive.
Business Response
Date: 11/02/2024
Good evening,
I see notes that the Fleet Response team has been trying to reach you and they were able to on 10/23/2024 to try and explain the next steps. They are currently needing a diagnostic to move forward. If you are requesting a refund of the Take 5 service and close the claim to no longer investigate the repair that may it may need, I will check if that is a possibility. I want to make clear that if we do a refund of the service, that means the claim will be closed and can not be reopen for the same issue. If you want to to continue with the claim, we would need the diagnostic and if it gets approved, the refund will come along with that claim. Please just let me know how you would like to proceed.
Thank you.
Customer Answer
Date: 12/19/2024

I am rejecting this response because:

Im seeking a refund of the $93 that I spent in the oil change back in September. Im am not seeking to work with fleet response. Thank you.
Business Response
Date: 12/23/2024
Good morning,
Unfortunately, it will have to go through our Third Party Claims Team to review all of the information available with the claim. That team is still waiting on information from you to move forward with the claims process. Please reach out to them with the information needed to move forward.
Thank you,
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We got an oil change in June of 2024. We noticed an oil stain on our driveway after I received this oil change. We realized it wasn't my husbands truck after looking his truck over since the oil stain was in his spot. Since I also park in his spot, we looked under my truck and realized it was my truck leaking oil like crazy. We immediately got a pressure wash company to attempt to remove the stain. After he tried for 4 hours, he had to stop because the oil wasn't lifting and a white ring formed around the stain so he had to stop. The driveway is permanently damaged in 2 areas so now we have to get it replaced due to additional pressure wash attempts will worsen the problem. We are out of compliance with our HOA. We got a claim #******* from their 3rd party company and were reimbursed for the expenses incurred but Take 5 Oil declined to replace our driveway. We are now going to take them to small claims court and need the contact info for the legal representative who will be representing them in court as I need to add their name to the paperwork to be served. We will also be serving their Corporate address but we need an actual persons information as they need to be in court as the representative. Please help.
Business Response
Date: 10/29/2024
Good afternoon,
You can contact our legal team at **************************************.
Thank you,
Customer Answer
Date: 10/30/2024

I am rejecting this response because:
I have already been given this generic email. I have emailed and emailed and emailed and no response. I am suing the location. If you don't respond with the contact who will be served, I will have my lawyer reach out.
Business Response
Date: 11/02/2024
Good evening,
The information to our legal team has already been provided for your legal counsel to reach out.
Thank you,
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My step daughter took her car into Take 5 for an oil change the afternoon of 10/13/24 During the oil change the company broke the oil pan through excessive torque, cracking it and are now refusing to pay for the damage they inflicted.The estimated cost of the repair is $3,000. Once the estimate was received, they called to deny responsibility and erroneously asserted an oil change had not occurred for over ****** miles and this was the cause of the issue. We have data showing otherwise. Since this time they have failed to respond to our last four calls and have failed to produce in writing an explanation of what happened and why they are denying the repair.
Business Response
Date: 10/29/2024
Good afternoon,
I apologize for the issue you are dealing with. I do see that you have been working with our Fleet Response team and they are waiting to review the information that you sent over to them to support your claim. They will be reaching out to you again once they have done so and update you on the claim.
Thank you,
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for an oil change on September 22, 2024. I paid $95.01 for an oil change and to have my fluids topped off. I just learned today, October ******* that they did not do an oil change. My brother is a professional mechanic and he changed my brakes today. He checked my brake fluid and it was black. I had no coolant in my car. He then checked my oil and oil filter and asked why I didnt get an oil change yet. I showed him my oil change sticker and he showed me that my oil and oil filter have not been changed. I have not drove my car since that date due to no brakes (I just bought the car a few days before I got an oil change so I know that I did not dirty up the oil or filter myself already. I would like to be reimbursed. I was scammed out of my money by Take 5. I paid almost $100 for just a sticker on my windshield and did not receive the service I paid for.
Business Response
Date: 10/29/2024
Hello,
I want to start off by apologizing for your recent experience with Take5 and thank you for your BBB complaint. The experience you had is not what we want to exemplify as a company. If you could please provide me with the *** of your car, I can look up that invoice and start a claim for you.
Thank you,
Customer Answer
Date: 10/30/2024
My VIN number is *****************. It is a 2010 black ***** Traverse.
Customer Answer
Date: 10/30/2024

I am rejecting this response because:

My VIN number is *****************. It is a 2010 black ***** Traverse.
Business Response
Date: 11/02/2024
Good evening,
I have put in the refund claim for you and that will be issued to you via check to the mailing address you provided through the BBB at ************************************************. I do apologize about again about the service and hope that this can clear things up a little bit.
Thank you.
Customer Answer
Date: 11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:10/26/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/05/2024, I took my vehicle into Take 5 on ********* in ********** for a routine oil change. Hurricane ****** came through that Wednesday/Thursday, and when I went to leave my house that following Sunday, 10/13/2024, almost all of the oil had leaked out of my car. I called that location and *****, the manager submitted a claim for me. Since then, I have been taking my car back every morning for top offs as it leaks about a quart of oil in a 24 hour period. I have also been reaching out to the Fleet Response team for almost 2 weeks. They told me to take my vehicle to a shop to have it diagnosed, which I did, and my car is still sitting there with nothing being done as the Fleet Response team stated that they submitted the info to the client and are awaiting a liability determination. I've reached out to Take 5 customer service and was told to wait another 24 hours, even though I do not have my car and am now on the hook to the shop for the diagnostic service (if they do not pay). For whoever is going to respond to me, the claim # is *******.
Business Response
Date: 10/29/2024
Hello Ms. **************** do apologize with the communication with the Fleet Response team. I have left them a note regarding your claim and how you are trying to get in contact with them. I have listed the contact information you need just in case you do not have it.
******* ***** - *****************************************************
*********************
Customer Answer
Date: 10/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I received a call from ******* and she advised that they are paying the claim.

Thank you.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer service here was great. The tech was nice and we even met the Manager, who helped worked on my car and thats where the good things really end. A few days later my car made some funny noises and I had a feeling I should take it into the dealership, where I normally get oil changes, to discover that the ******* drain plug for my engine was replaced with an aftermarket that did not fit. Causing copious amounts of oil spilled out into my engine and every where else. So much so that if I had not taken it into the dealership my engine would have seized, destroying my car. Over someone being lazy and not checking to see if they grabbed the correct drain plug. Also in an effort to upsell me and show me the engine filter that needed to be replaced. The tech managed to snap off the tabs and break the door off the box that houses my filter. Rather than saying anything or trying to fix it/ offer to replace it, my filter was just thrown back in where it rattled around, got damaged and now needs to be replaced. After this entire ordeal, it is going to cost me $417 to have all of these things fixed and addressed at the dealership.
Business Response
Date: 10/24/2024
Hello,
I want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days with the next steps. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-021422.
Thank you,
Customer Answer
Date: 10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 21 2024 I toke my mother's vehicle into Take 5 for a full synthetic oil change. I told the gentleman the correct size to my engine 8.1 instead of the 5.7 that pulls up when you put the vin # in for the correct filter option. They did not listen told me to start the vehicle, and oil sprayed all over the engine. I could hear them screaming from under the vehicle to shut off the truck. After doing so, they REALIZED I was correct about the filter size and put in the correct filter. I was told they fixed what ever problems they created, if I had anymore I could bring the vehicle back. My vehicle kept dripping oil, I called only to be told everything was fine. Then the low oil light came on.I checked my oil to find the engine oil was black and dirty, and on the lowest tip oil dipstick.After calling 3 different times and waiting hours for someone to answer the phone, I was fortunate to get through to fleet response. They could not find my information because Take 5 improperly filled out my receipt paperwork. Wrong number, wrong mileage, no name. They towed my mothers vehicle to *********. ********* said it was obvious they put in the wrong filter, left the engine oil all over the engine thay sprayed out, and only topped off the oil after it went into the reserves from starting the car.Well that was 2 weeks ago, I was told by fleet response this is a 2 business day process. I have been paying for Ubers since, and have been told multiple times by the adjuster 2 more days, 2 more days, 2 more days....When calling *********, they said this is beyond ridiculous, and I could have had my truck back immediately. It's obvious Take 5 is responsible. ********* did all the due diligence to send over the paperwork multiple times, and the truck is just waiting on Fleet response.This is not even my vehicle, my mother is beyond anger and they are not responding to her. I'm just constantly being told another 2 days....I want the repair completed and truck back
Business Response
Date: 10/24/2024
Hello,
It is my understanding that the claim with Fleet Response is needed a more detailed diagnostic from ********* and that the claim is pending that documentation. Once this information has been submitted to your Fleet Response representative, a clearer decision can be made. Please let us know if there is anything else we can help with.
Thank you,
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to get serviced on 10/18 for full synthetic oil change and apparently an engine air filter. Sunday my car started jerking really bad and Monday my car didnt want to turn off and by Monday afternoon right before getting on the highway my car completely stopped.. it was running hot and apparently no coolant in my car. Based off the receipt my coolant was topped off and was at safety levels. I go back to the shop who stated that are not responsible and i need to take my car to a shop. They should be required to pay any outside cost that I have had to endure including the oil change and filter
Business Response
Date: 10/24/2024
Hello,
I am sorry about your recent experience at Take 5. Do you have a copy of the invoice from your visit on 10/18? If not, could you please provide the *** number to the car to do a search for that invoice. We can start a claim for you once this information is found.
Thank you,
Customer Answer
Date: 10/24/2024

I am rejecting this response because:
*****************.. I have the receipt however Im unable to get it due to my car being in the shop
Business Response
Date: 10/29/2024
Good morning,
Thank you for that information. I will start a claim for you and email you shortly after.
Customer Answer
Date: 10/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.

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Take 5 Oil Change is NOT a BBB Accredited Business.