Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 340 locations, listed below.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an oil change and I paid exactly $105 for my service! My car has started overheating and stopping on me! I work overnight so of course this was an inconvenience for me. I was stuck on the side of the road because my car wouldnt go over 20 mph without overheating. I got someone to look at my car and come to find out all the caps was off on the things that was supposed to be refilled. Everything dried out which was causing problems to my car. This one small mistake couldve had me carless. I have a small child! My baby could have been in the car while my car was stopping on me. This is very unsafe and was a scary experience for me!

  Business Response

  Date: 10/21/2024

  Good morning,

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. Regarding your BBB complaint, does the car still be looked and possibly repaired? Or are we looking to file a claim for a refund of the Take 5 service? Please let me know and what you are requesting so we can take the necessary steps. If you could also provide me with the *** number of the car, I can start filing the claim for you and make any edits that we need. 

  Thank you, 

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 blew my engine, 5 months ago. Had me wait months over a 1500 difference from new to used that now has 3 separate issues days after picking the car up. They do not want to take further responsibility and think they did what they should have but are not taking further accountability over the fact that I had a engine replaced but the engine lights on when I leave the repair facility. I am near ****** with local municipality to further this complaint.

  Business Response

  Date: 11/07/2024

  Good afternoon, 

  I apologize for the late response to your BBB complaint. I understand that you are currently working with our Fleet Response team in regards to the repair of your vehicle. Please reach out to them regarding the claim as they will have all the updated information with your claim. 

  Thank you, 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to take 5 oil change on sept ******* . Once I left I heard something dragging from the bottom of my car. I hadnt been able to take my car back right away do to me working two jobs and I have a tight schedule. I hadnt my oil change done at 5012 ****** location. Well afterwards I still kept hearing something dragging and when I finally look my oil pan cover underneath my car wasnt put back together properly so it had been dragging while driving. I called the complaint line and spoke with ******* ******* and he advised me someone would contact me. I sent pictures of the damage and my information. Then a ******* **** contacted me through email stating I had body damage to my car so I quickly responded and called her to say it was the panel underneath my car. Its been a week and I havent received a call from her or anything. I have a brand new car and I want the cover from the damage replaced. Since the technician didnt put it back on they had only put two screws back on and put the rest on. I need this taken care of otherwise I will have to take legal matters. I have given take 5 oil change plenty of time to fix the damage and now not getting any response from anyone. You can contact me at **************. Please correct and fix this problem. ******* ******* and ******* tubs have not contacted me for further information or assistance regarding this. Again I have a new car and this was my first oil change and damage was caused it is only right to replace and repair what was damaged underneath my car.

  Business Response

  Date: 10/21/2024

  Good morning, 

  I see that you were working with our Fleet Response team and came to a resolution in this matter. Is that correct? If so, please let us know so we can close this matter with BBB. I see that we are just waiting on the estimated cost of repair from your dealership. I believe the Fleet Response team is also just needing a picture of the skid plate damage and the current mileage. If that has already been sent in, please let me know. 

  Thank you, 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for an oil change. And they damaged it causing an oil leak. And wont resolve it. My car never leaked oil. I drive a ****

  Business Response

  Date: 10/21/2024

  Good morning, 

  We are writing to notify you that your recently reported workmanship claim with Fleet Response on behalf of Take 5 Oil Change has been processed & closed. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for an oil change came out with a cracked radiator, and now they are refusing to accept responsibility, between two shops and their fleet response I havent heard anything been lied to about a diagnostic being completed and Im stuck out of my car and home. I have my receipts from everything both businesses

  Business Response

  Date: 10/21/2024

  Good morning, 

  We are writing to notify you that your recently reported workmanship claim with Fleet Response on behalf of Take 5 Oil Change has been processed & closed. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.

  Thank you, 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29th,2024 I took my vehicle to Take5 in **********, **. They did not put oil back into my car. The incident is on video of employee never putting oil back in my car. It was towed from Take5's parking lot to a mechanic shop. 2.5 months later I still don't have my car. Take5 doesn't seem to care all of the aggravation and disruption they have caused in my life.

  Business Response

  Date: 10/16/2024

  Good morning,

  I see that you were working with our Fleet Response team and came to a resolution in this matter. Is that correct? I see that the repair of the engine has been approved. Was there another issue that needs to be looked at? If there is, please reach out to your Fleet Response representative and they will be able to further assist you.

  Thank you, 

  Customer Answer

  Date: 10/16/2024

   
  I am rejecting this response because: I need to have two bolts replaced in order to put my engine in and fleet response informed me "their client" will not be paying for the bolts. What if other parts need replacing, I wouldn't be needing to replace these bolts if I wasn't having to replace my engine.  I've never had an engine light turn on in my ******* in the 9 years I've owned it.  So it is absurd to assume I would be having to replace these bolts "down the line." They also refused an engine that had a warranty on it.  I've been the only owner of my Durango since it was new in 2015 and did all routine maintenance and ZERO accidents on my engine.  There is no history on engine they want to put in my Durango and no warranty.  Once again, I will not be putting any money in to pick my vehicle up.  Your fleet response says I can have my lawyer contact them if I don't like their response.  Your choice, lawyer is ready, I'm giving you your final chance.
  
  

  Business Response

  Date: 10/21/2024

  Good morning, 

  The additional repairs have been denied. We will not be able to pay for any of the rusted parts that had preexisting damages. If you have any additional evidence or information to support your claim regarding this part of the claim, please provide it to your Fleet Response representative.

  Thank you, 

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: *********************** Change Service at Take 5 Oil Change To Whom It May Concern:On September 26th, 2024, I had my oil changed at Take 5 Oil Change. The following day, I noticed oil leaking in my garage and contacted their customer service. On October 27th, the manager and another employee came to my house, inspected the car, and tightened the s**** they said was loose. However, after driving the car later that day, it was still leaking oil.I took the car back to them on October 28th, and the manager admitted that the wrong s**** was used in the initial oil change. He replaced it with the correct one and assured me the issue was fixed. However, oil continues to leak, and I now have oil damage in my garage and driveway.When I contacted their customer service, Quick Respond, they instructed me to get a diagnostic test, but they are refusing to cover the costs of the test, repairs, or a rental car. As a disabled person on a **********, this unresolved issue is creating a significant hardship.I am requesting a refund for the oil change, compensation for diagnostic and repair costs, and for the oil damage to my property to be addressed.Thank you for your assistance.Sincerely,******** ******* ************************

  Business Response

  Date: 10/15/2024

  Good afternoon, 

  I
  want to start off by apologizing for your recent experience with Take5 and
  thank you for your email submission. The experience you had is not what we want
  to exemplify as a company. Could you provide me with the VIN of your vehicle so I can look up the proper invoice and start a claim for you. Thank you.

  Best, 

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a *** in for an oil change on August *******. Before starting to perform the oil change, it appeared that a fluid check was attempted by one of the Take 5 employees. In the process, the technician encountered problems with the coolant system and stripped out a plug and then something being inadvertently dropped into the overflow reservoir. After getting more of his colleagues involved, it became evident that a more serious problem existed. When asked to remediate several times by the customer as the coolant problem was induced as a result of Take 5, "management" advised aggressively that he needed to leave the property immediately or would call the police and report the customer as trespassing. The vehicle was taken to another repair place and $800 in repairs had to be performed to remedy the problem that Take 5 had created. I was then advised to make a claim which I did giving a synopsis of events and delivery of the maintenance remediation receipt. I asked for at least 50% compensation for cost incurred. After one month of claim evaluation, I was told that in order for the claim to be processed, I needed to show (1) a picture of the *** plate; (2) a picture of the mileage odometer; and (3) pictures of the repair work that was performed. I supplied items 1 & 2 but couldn't supply #3 other than the work order description since it was done a month prior.I was advised yesterday that the claim had been denied by Take 5 on the basis that the odometer picture showed several hundred miles more than what it showed when the vehicle was brought in to Take 5 insinuating that it wasn't really a problem if I could continue to drive it. The ridiculous part is that the odometer picture was taken a month after repairs so of course it had more miles in the picture that when it was brought into Take 5. In closing, Take 5 took no accountability for the problems they created. ***** and **** were the duo at Take 5 that were there when this happened.

  Business Response

  Date: 10/15/2024

  Good afternoon,

  We are writing to notify you that your recently reported workmanship claim with Fleet Response on behalf of Take 5 Oil Change has been processed & closed. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

  Customer Answer

  Date: 10/15/2024

   
  I am rejecting this response because the basis of the claim denial referenced was on the request of an odometer reading request that was requested one month after the defects created by Take 5 were remediated at an independent repair shop at my cost ($900).  Needless to say, the car had been driven after such remediation was performed.  So to ask a month later for a deliverable and that be the basis of the claim denial to say that the vehicle was still drivable after the problem was created as demonstrated by an odometer that was reading several hundred miles more is outlandish.  The odometer reading should have been taken when it was received by Take 5 when the problems were created by their employees and the odometer reading was on the repair ticket made within 3 days when the problems were remediated.  That would show no more than 5 miles driven after the problem was created by Take 5.  Even the Fleet Response claim representative was "floored" by the Take 5 response knowing the back and forth statements from both parties and apologized profusely for Take 5 and the way the claim was handled.  As such, I under no way accept this response as acceptable.   
  
  

  Business Response

  Date: 10/25/2024

  Hello, 

  If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. However, based on what you have already submitted, the denial remains.

  Thank you, 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 failed to properly tighten my drain plug after changing my oil resulting in oil leaking out in my driveway (didn't notice it until i returned home). later when i left work for lunch the plug came out while trying to get on the loop and seized my engine resulting in a repair bill of a little over $10,500. they have not responded to any calls since or contacted me. i have now been without a car since around noon on October 1st,2024. I had gotten the oil change on 09/30/2024 at 12:58.

  Business Response

  Date: 10/15/2024

  Good afternoon,

  I want to start off by apologizing for your poor experience with Take 5 Oil Change. Your claim is now with our
  Fleet Response team. They are the third party that assists with all of our
  claims. Fleet Response will have a dedicated representative to assist with your
  claim from beginning to end. If they have not reached out to you, I will list
  below the information you need to reach out to them. 

  1800-338-0619

  Case Number: 1470631

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an oil change done in August 2024, in September my 2021 Rav 4 broke down, when the hood was popped and antifreeze checker was left on top of my battery and leaking onto it- which killed my battery. I had to get my car towed, have the battery replaced and electrical inspection which cost me almost 400$. I have reached out to customer service on September 19, and was told 7-14 days for resolution and received no correspondence. I reached out again October 3, and it had not been processed. At this time I was told it would be prioritized, and here I am on October 9th with no update. I am not happy with how this is being handled.

  Business Response

  Date: 10/10/2024

  Ms. Stevens,

  Your claim is now with our
  Fleet Response team. They are the third party that assists with all of our
  claims. Fleet Response will have a dedicated representative to assist with your
  claim from beginning to end. If you need to get an update on the claim, please reach out to your representative. If you do not have their information, I will list it below. 

  [email protected]

  1800-338-0619 ext 441

  Case Number: 1472333