Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #142

  8890 Darrow Rd Twinsburg, OH 44087

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/24 had oil change service done at take 5 Shreveport ****** drive. They left off my skid plate. I tried to call no answer. I went back and spoke to shop mngr ******* ********. We looked at the video of my oil change. He agreed to buy me one. Card he give me had fake phone number. Went back several times, told me he ordered it. Never heard back. Called his new number he gave me he finally answered assured me it was coming. That's been couple months now. No call. Made a claim to their corporate 2x. No call back no nothing. I had to call 2 corporate numbers, one on receipt they don't answer. I called one from ****** **********, they said a claim was filed but no reply..I just don't know why the shop manager didn't go look for it. ? Why don't they have a phone you can call. He told me he was an ex cop in ****** but that he got tired of he racism. I want them to have ***** ****** dealership just up from them put it back on. I don't trust that they didn't steal it. Thanks, ****** *****

  Business Response

  Date: 10/09/2024

  Hello Mr. Burge,

  I see that you were working
  with our Fleet Response team and came to a resolution in this matter in the form of a reimbursement check being sent out to you. Is that
  correct? If so, please let us know so we can close this matter with BBB. I want
  to thank you for your business with Take 5 and hope that you continue to use us
  for your oil change needs. 

  Thank you, 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2nd 2024 $214.72 paid Went for oil change. They said I needed a coolant flush. I said no thanks. They insisted and said they would give me a deal. I said okay that's fine. They proceed with both the oil change and coolant flush. After about an 45 minutes they said I was done. I drove off and the car began shaking and alerts for over temperature coolant were going off. I turned around and went back. They said they accidentally didn't clear air bubbles out of the ac hose. They said it was okay now. I drove off and it happened again. This happened a 3rd time and I spoke to the manager. She said they have issues with ***** and it was their mistake but it should be good, if not to file a claim which I did because it happened a 4th time on my way home. I have called and emailed their claim department and I received an email saying I needed a diagnostic to show they made a mistake. Take 5 did 3 diagnostics at the shop and my car hasn't been drivable since. Can you please help me?

  Business Response

  Date: 10/08/2024

  Hello Mr. Maldonado,

  At this time, since you are still in the process of going through the claim with Fleet Response, we can not issue a refund. If a refund were to be issued, it would come from the Fleet Response team after the claim has been closed and if they determine that we are liable. If you have any questions or concerns regarding this particular issue, please reach out to your Fleet Response representative. 

  Thank you, 

  Customer Answer

  Date: 12/03/2024

   
  I am rejecting this response because:
  
  I went for an oil change. They recommended I needed a coolant flush. I declined. They offered and insisted so I said okay. They performed the coolant flush, said I was all set so I drove away and the over pressure coolant warning light came on and the car began shaking violently. I immediately turned back around and brought it back to them. The manager said the tech who worked on my car didn't clear the air bubbles and this was the issue. This same thing happened 3 times in a row after driving off. The manager then suggested I file a claim. This was heard on speaker phone by a witness who heard the manager take responsibility for my car shaking and being undrivable. I filed the claim and the car was taken to a shop where they said there was zero coolant in the car and they don't know what take 5 did because it was empty. I contacted the claims department at take 5 and sent them the report and I requested a refund and everything I had to spend being without my car. At this time, they stopped responding all together. I am prepared to go to the local new media and have them interview the staff at the Take 5 location on capital blvd in *******.
  

  Desired Resolution:

  Refund

  Disputed Amount: $400.00 
  

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I see that there has been some activity with Fleet Response on your claim but the claim has been temporarily closed until they can get a diagnostic report from you. I see in the screenshot that you mentioned it was done by Take 5 but Fleet Response needs a diagnostic from a full body shop that is not Take 5. As soon as you send that information over to them, the claim will be opened again. 

  Thank you. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was taken to Take 5 for an oil change and coolant change. Employee put a bright red fluid that was not oil into the vehicle, proceeded to curse and say no this is really bad and make a 10 minute phone call. He returned to the truck, pumped the red fluid back out of the vehicle, and continued with the service. We asked what happened and he said its all good man, have a good day. We noticed the vehicle driving poorly and took to our mechanics shop which they found red fluid mixed with our oil and dirty and low coolant as if the service was never rendered. We called the shop to explain and request a refund. He said he would pull camera footage and submit a claim to their 3rd party department that handles all claims. Weeks go by and we follow up with take 5 customer service and no claim was made on our behalf. After months of this headache, we get a claim started, submit all paperwork and photos and it was denied since no damage was done to the vehicle. When trying to discuss with the claims department that we were not inquiring about damages but asking for a refund for services not rendered he hung up on us. We have tried to call back and leave voicemails but we are not able to get in contact with them at all at this point. The 3rd party claims services used is called Fleet Response.

  Business Response

  Date: 10/08/2024

  Hello Ms. Hamm,

  We are
  writing to notify you that your recently reported workmanship claim with Fleet
  Response on behalf of Take 5 Oil Change has been processed & closed. Please
  know that a complete & thorough investigation of this issue has been
  conducted and all the documents and/or evidence you or your service provider
  submitted have been reviewed. At this time, we have determined this factual
  evidence does not support a claim of poor workmanship, or a service-related
  issue with the service provided by Take 5 Oil Change.
  We
  understand why you would feel upset over the issue you are experiencing with
  your vehicle. We take all customer’s concerns seriously and conduct thorough
  investigations based on facts and evidence. The facts presented do not support
  a conclusion that Take 5 is at fault for the issues you are experiencing. If
  additional new information or evidence becomes available in the future, please
  reach out to Fleet Response and provide that information. We will always
  consider additional information.

  Thank you, 

  Customer Answer

  Date: 10/08/2024

   
  
  I am rejecting this response because:
  We paid for services that were not rendered with photo proof. 

  Business Response

  Date: 10/16/2024

  This customer has already gone through our claims process and has been denied. She responded by providing more evidence, but it did not support the claim to prove that it caused the damage to her car.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed on Sat 10/28 at the *************, ********** location, on Sunday 10/29 when I was driving back from the ********* on the highway at high speed, I heard something and once I slowed down, i heard something dragging underneath the car. Once I was able to step out and check, I could see that the skid plate was bent backwards under the car and was shredded due to dragging on the road. I called customer service and inquired as to how the oil change would have been preformed, and he confirmed they would have removed the skid plate. I advised that they forgot to s**** it back on, and that damage had occurred because of this. He opened an inspection claim. I went back into the Take Five on ************* in ******* on 10/3 at 7am, and informed the employee of the issues. He said he "would take a look at it" and then said I was "missing 3 screws". No accountability of the issues caused by Take 5 or an apology about the inconvenience. He said he found 3 screws and got it put back up for me. After driving for about an hour and arriving at work, I could hear the skid plate again dragging on the ground. There is so much of it missing now that it cannot be attached to where the screws go. I was told by *** that Take Five needs to pay for the replacement of this, as it can be costly and this was obviously caused by their neglegence. The 3 employees that were performing or watching the service were talking about how they could dunk, and were clearly not paying attention to what was going on. He even said that the man below forgot to put a gasket on? Which caused it to leak, but that he had fixed it. I was told by customer service that it would be 5-7 business days for a call back regarding my claim. I am 5 months pregnant and should not be having to drive my car around for a week causing further damage. This issue needs to be resolved ASAP.

  Business Response

  Date: 10/08/2024

  Hello Ms. *************** want to start by apologizing for your recent experience at Take 5. I see that you called **************** and put in a claim on 10/1. I have escalated the issue with our Claims Team to see if we can get some actions taken on this. They will assign a representative to work with you on the claim from beginning to end. Please feel free to reach out to our **************** team and reference your claim number to see about any updates. Once your claim does get assigned to a designated representative, they will be your main point of contact. Just in case you do not have the claim number with Take 5, it is T5C-016310.

  Thank you, 

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I will await the representative they have assigned to my case to be my point of contact as stated in their response to me. If I do not hear from anyone within the time frame the originally gave me of 5-7 business days.. I will be contacting corporate directly. 
  
  Thank you. 
  

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for oil change but they had a problem with the oil plug they said it gave them problems and had to find something else to replace it with told me that I need to replace the entire oil pan and that I would have an oil leak something I didnt have before this visit I did not replace it if it needs to be replaced take five should replace it

  Business Response

  Date: 10/08/2024

  Hello *** ******, 

  I want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. If you could please provide me with the *** number of the vehicle that was serviced, I can start a claim for you.

  Thank you, 

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. Ive sent the invoice from the day I had service the vin:***************** 2010 Dodge Journey SXT
  

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited take 5 location located last year 2023 to get my routine oil change at *********************************** store number #****. I encountered an issue where a technician over charged me for my oil change. After paying i noticed the price wasnt accurate & alerted the technician. Dont recall his name but he advised he over charged me & would cancel the ticket & request for refund. Refunds to my bank takes 5-7 business days. The technician requested I slide my card & pay AGAIN. I explained I didnt have anymore funds in my account to slide my card again. I was advised Id have to pay at my next oil change visit a month later, I agreed that works. I returned a month later got oil change with no issues. My husband takes my car to get oil change on 07/21/24. Today 09/29/24 I take a look at the ************ states DO NOT SERVE, CUSTOMER WAS CHARGED INCORRECTLY, WHEN I VOIDED TICKET & EXPLAINED THE REPAYMENT PROCESS, CUSTOMER REFUSED TO PAY AGAIN, TODAY OR ANY TIME AT ALL. APPROVED BY ******. This statement is not the ********* cant believe it was written on my receipt, so unprofessional. I have tried to reach the store manager on 09/27/24 left several of voicemails for a call back & have not received anything. I will also upload proof.

  Business Response

  Date: 09/30/2024

  Hello Ms. Jones,

  I
  want to start off by apologizing for your recent experience with Take5 and
  thank you for your email submission. The experience you had is not what we want
  to exemplify as a company. I want to confirm that your original issue was taken care of about paying on your next visit and now the issue is nothing with the payment with you husbands oil change but the message on the invoice correct? Because of that, you are requesting store credit? I just want to make sure I am on the same page regarding your BBB complaint. 

  Thank you, 

  Customer Answer

  Date: 09/30/2024

   
  
  I am rejecting this response because:
  Good Morning,

  Since the first initial visit of being “overcharged” every time I visit any take 5 locations the message that states “ DO NOT SERVE CUSTOMER” reflects in your system. So before I can receive an oil change I have to wait for the technician to call the store manager to get an approval to service my vehicle. The fact that the technician whom overcharged me wrote this in Take 5s system has made it seem like I’m a bad person & was looking for free service, when the inconvenience came from Take-5 end. After seeing “DO NOT SERVE CUSTOMER” on my receipt was completely unprofessional. Yes, I’m requesting a store credit for the unprofessionalism & all of the inconveniences I have encountered. I’m also requesting for the untrue statement to be removed out of the system. Thank you 

  Business Response

  Date: 10/03/2024

  Hello Ms. Jones,

  I am reaching out to the District Manager of that store to get those notes taken out and see about the store credit. I am not sure what kind of credit he will provide but I will relay all of that information once I get it from him.

  Thank you, 

  Customer Answer

  Date: 10/03/2024

   
  
  I am rejecting this response because:
  
  Good Morning, I will be awaiting a response. Thank you 

  Business Response

  Date: 10/08/2024

  Hello Ms. Jones,

  I have spoken to the District Manager and those notes have been taken out of the system. In regards to store credit, I am able to provide you with a free oil change coupon. If you can provide me with the Year, Make, and Model of the vehicle you would like to use it for, I can issue that to you. This will be a coupon and not store credit just in case you find yourself needing to use it outside of this store where the store credit will only apply to this shop. 

  Thank you, 

  Customer Answer

  Date: 10/09/2024

   
  
  I am rejecting this response because:
  
  
  Good Evening,

  2020 Honda Accord

  
  

  Customer Answer

  Date: 10/10/2024

  Date Sent: 10/9/2024 6:25:13 PM
  

   
  I am rejecting this response because:
  
  Good Evening,

  2020 Honda Accord

  
  

  Business Response

  Date: 10/15/2024

  Good morning,

  I have sent that Free Oil Change coupon to your email. Please check your trash or spam mail for the coupon. I thank you for your continued business with us. Please let us know if there is anything else we can do for you. You can also email us at [email protected].

  Thank you, 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the oil changed at Take5 in *****************. Store at SW 119 and Western. Every thing seemed fine at the time, One week later, I was replacing the battery and I discovered that Take5 had removed the engine cover and failed to put it back on, I took the car back to Take5 and the service manager said that they had found the cover and an employee had put it away for safe keeping but, he wasn't sure where it had gotten placed because that employee wasn't working that day but, he would be in the following day, He said if I would come back the following day, they would retreive the cover and reinstall it. The following day, I went back and was told by the service manager that the cover could not be located and that he would order me a replacement and would call me and let me know when it arrived. Three weeks later, I received a call from a very belligerant woman saying that I had to submit a claim with a cost for the part and they would make a determination about how much (if any) of my claim they were going to reinburse.I asked her why it was my responsibility to thake the car to a dealer to order the part then, having to go back to get the part reinstalled, this would require me to take time off of work 2 times. She told me that I have no other option if I expect them to honor my claim. She said that they would email me the claim form within the next 3 days. This has been 3 weeks ago and I still don't have the forms. I tried calling them and they ask me for a claim number which I don't have. I have tried to reach Take5's corporate offices to get a resolve but am getting nowhere in this matter. LONG STORY SHORT, I WILL NOT RECOMMEND TAKE5 AND WILL DISCOURAGE OTHERS FROM USING THEM.

  Business Response

  Date: 09/28/2024

  Hello Mr. *************** want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. It looks like your claim is with you Fleet Response team. They are a third party that manages our claims. They will be the ones to contact with any questions or issues regarding your claim. I am unsure if the woman you are speaking about was from that team or not. If you do not have the information to contact that team, I will list it below. They will have a dedicated representative assigned to your claim. 

  **************

  Case Number: 1461162

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for oil change on August 25th on August 26th my engine started failing after getting a diagnostic at ************* dealership it was established that my car was overfilled with oil. I filed a claim and after their insurance got all the paperwork and evidence that they asked for everyone ghosted me. Ive been writing emails leaving voicemails and still no response. The person that messed up my car is still at the location changing other peoples oils.

  Business Response

  Date: 09/28/2024

  Hello, 

  The case is with our Fleet Response team and they will have all the updates regarding your claim. Here is the information you need to reach out to them and your dedicated representative on your claim. 

  *************

  Case Number: 1462906

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened 9/24/24 in *********** at the ********* location. I simply went in for a routine oil change( new oil and new oil filter) the person under the the car seamed to be having difficulty with the filter as the car was rocking and could hear them grunting. After they were done I drove directly home and parked in my garage. The following day in the morning I was leaving for work and my car made a weird noise as I backed out of the garage. When I was all the out and on the driveway I parked car and got out to discover the the oil filter had dropped out falling on the garage floor leaving a huge oil slick from the where I was originally parked all the way out the garage and onto the driveway. All the oil had emptied out. I tried calling them, no answer. I tried emailing corporate customer service, no reply. I tried calling the corporate customer service, was on hold for ever, meanwhile oil is running down my driveway. I had to to call out from work to start to clean the huge mess. My 80yr old father in law showed up to help get the filter back on and put more oil in. I drove his truck to the shop to speak with the manager/owner and showed him pictures to which he offered a new oil filter. Just a new oil filter, not the cost of cleaning up and new oil. I then stated I wanted to have the car checked for damages in case the mechanics damaged my car in the process of replacing the filter. The manager then said so you want a claim? I said yes, he took my info. While I was there I cautioned two customers waiting in line and showed them pics of happened to my car. The manager called me, said he saw me on camera talking to customers and called me unprofessional and said mistakes happen. Said he would still go through with the claim but asked me never to come back, to which I replied Ill gladly never come there ever again. I then went to ******* to get supplies to soak up the oil in 100+ weather while battling back issues.

  Business Response

  Date: 09/26/2024

  Hello Mr. **************** believe we communicated via email already regarding the claim. I will respond here as well just to clear things up. I have your claim filed and our team will review and get it assigned to a representative that will assist you with the claim from beginning to end. Your claim number is T5C-014570.

  Thank you, 

  ***** *.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant spouse involved an incident at a Take5 oil change Monday 9/16 in *******, **. Location 541 on *****************This instance involved an employee who did not conduct an oil change and replace with new oil. Though the checklist was completed, which I have a physical copy of, they gave my spouse the green light to drive off, in which her car began smoking due to this issue and she nearly pulled out in front of a semi ******** addition to being laughed at by the employees, listed on our receipt information as ****** and Junior, she was told they could not provide any refund or manager info to contact and let them know the incident. Im in complete awe at the flaws at this facility and lack of training, accountability, and professionalism, understanding the severe consequences that can occur with such an error. This could cause potentially thousands of dollars in damage, and possible death. We possess all receipts and witness information (two witness who provided information). This is requiring us to take the car to the dealership to run diagnostics, which is going to cost an additional $180, at the result of your employees errors. This occurred at a Take5 oil change under the provision of multiple Take5 employees. Despite contacting customer service and being given the claim number, we have heard nothing but silence from this company. We have not had any resolution, much less communication, from this company whatsoever. We fully expect reimbursement for the additional diagnostic tests at our dealership due to the lack of accountability by this companys employees, pending further attorney investigation.

  Business Response

  Date: 09/26/2024

  Hello Mr. **************** apologize for the inconvenience you have encountered because of your visit to Take 5. I also want to apologize for the experience you had at your local Take 5. I do see that you filed a claim a little over a week ago. I have put in an escalation to the Claims Team to see if we can get an update and have the assigned representative to reach out to you regarding your claim. 

  Best, 

  Customer Answer

  Date: 09/27/2024

   
  I am rejecting this response because:
  
  Multiple contact attempts have been made to Take 5 headquarters and none have responded within the specified time frame. The prior time frame I was given when my initial claim was submitted was 48 hours, and as stated it has been over a week now.

  This complaint is highlighting an incident that very well could have resulted in thousands of dollars in damage and possible death, and it is being treated as though it was a minor inconvenience.

   

  Business Response

  Date: 09/28/2024

  Hello Mr. **************** do have an update for you. Your claim has been assigned to a dedicated representative with our Fleet Response team. They will assist you with anything regarding your claim from beginning to end. 

  *************

  Case Number:1469096