Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited take 5 location located last year 2023 to get my routine oil change at *********************************** store number #****. I encountered an issue where a technician over charged me for my oil change. After paying i noticed the price wasnt accurate & alerted the technician. Dont recall his name but he advised he over charged me & would cancel the ticket & request for refund. Refunds to my bank takes 5-7 business days. The technician requested I slide my card & pay AGAIN. I explained I didnt have anymore funds in my account to slide my card again. I was advised Id have to pay at my next oil change visit a month later, I agreed that works. I returned a month later got oil change with no issues. My husband takes my car to get oil change on 07/21/24. Today 09/29/24 I take a look at the ************ states DO NOT SERVE, CUSTOMER WAS CHARGED INCORRECTLY, WHEN I VOIDED TICKET & EXPLAINED THE REPAYMENT PROCESS, CUSTOMER REFUSED TO PAY AGAIN, TODAY OR ANY TIME AT ALL. APPROVED BY ******. This statement is not the ********* cant believe it was written on my receipt, so unprofessional. I have tried to reach the store manager on 09/27/24 left several of voicemails for a call back & have not received anything. I will also upload proof.

  Business Response

  Date: 09/30/2024

  Hello Ms. Jones,

  I
  want to start off by apologizing for your recent experience with Take5 and
  thank you for your email submission. The experience you had is not what we want
  to exemplify as a company. I want to confirm that your original issue was taken care of about paying on your next visit and now the issue is nothing with the payment with you husbands oil change but the message on the invoice correct? Because of that, you are requesting store credit? I just want to make sure I am on the same page regarding your BBB complaint. 

  Thank you, 

  Customer Answer

  Date: 09/30/2024

   
  
  I am rejecting this response because:
  Good Morning,

  Since the first initial visit of being “overcharged” every time I visit any take 5 locations the message that states “ DO NOT SERVE CUSTOMER” reflects in your system. So before I can receive an oil change I have to wait for the technician to call the store manager to get an approval to service my vehicle. The fact that the technician whom overcharged me wrote this in Take 5s system has made it seem like I’m a bad person & was looking for free service, when the inconvenience came from Take-5 end. After seeing “DO NOT SERVE CUSTOMER” on my receipt was completely unprofessional. Yes, I’m requesting a store credit for the unprofessionalism & all of the inconveniences I have encountered. I’m also requesting for the untrue statement to be removed out of the system. Thank you 

  Business Response

  Date: 10/03/2024

  Hello Ms. Jones,

  I am reaching out to the District Manager of that store to get those notes taken out and see about the store credit. I am not sure what kind of credit he will provide but I will relay all of that information once I get it from him.

  Thank you, 

  Customer Answer

  Date: 10/03/2024

   
  
  I am rejecting this response because:
  
  Good Morning, I will be awaiting a response. Thank you 

  Business Response

  Date: 10/08/2024

  Hello Ms. Jones,

  I have spoken to the District Manager and those notes have been taken out of the system. In regards to store credit, I am able to provide you with a free oil change coupon. If you can provide me with the Year, Make, and Model of the vehicle you would like to use it for, I can issue that to you. This will be a coupon and not store credit just in case you find yourself needing to use it outside of this store where the store credit will only apply to this shop. 

  Thank you, 

  Customer Answer

  Date: 10/09/2024

   
  
  I am rejecting this response because:
  
  
  Good Evening,

  2020 Honda Accord

  
  

  Customer Answer

  Date: 10/10/2024

  Date Sent: 10/9/2024 6:25:13 PM
  

   
  I am rejecting this response because:
  
  Good Evening,

  2020 Honda Accord

  
  

  Business Response

  Date: 10/15/2024

  Good morning,

  I have sent that Free Oil Change coupon to your email. Please check your trash or spam mail for the coupon. I thank you for your continued business with us. Please let us know if there is anything else we can do for you. You can also email us at [email protected].

  Thank you, 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the oil changed at Take5 in *****************. Store at SW 119 and Western. Every thing seemed fine at the time, One week later, I was replacing the battery and I discovered that Take5 had removed the engine cover and failed to put it back on, I took the car back to Take5 and the service manager said that they had found the cover and an employee had put it away for safe keeping but, he wasn't sure where it had gotten placed because that employee wasn't working that day but, he would be in the following day, He said if I would come back the following day, they would retreive the cover and reinstall it. The following day, I went back and was told by the service manager that the cover could not be located and that he would order me a replacement and would call me and let me know when it arrived. Three weeks later, I received a call from a very belligerant woman saying that I had to submit a claim with a cost for the part and they would make a determination about how much (if any) of my claim they were going to reinburse.I asked her why it was my responsibility to thake the car to a dealer to order the part then, having to go back to get the part reinstalled, this would require me to take time off of work 2 times. She told me that I have no other option if I expect them to honor my claim. She said that they would email me the claim form within the next 3 days. This has been 3 weeks ago and I still don't have the forms. I tried calling them and they ask me for a claim number which I don't have. I have tried to reach Take5's corporate offices to get a resolve but am getting nowhere in this matter. LONG STORY SHORT, I WILL NOT RECOMMEND TAKE5 AND WILL DISCOURAGE OTHERS FROM USING THEM.

  Business Response

  Date: 09/28/2024

  Hello Mr. *************** want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. It looks like your claim is with you Fleet Response team. They are a third party that manages our claims. They will be the ones to contact with any questions or issues regarding your claim. I am unsure if the woman you are speaking about was from that team or not. If you do not have the information to contact that team, I will list it below. They will have a dedicated representative assigned to your claim. 

  **************

  Case Number: 1461162

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for oil change on August 25th on August 26th my engine started failing after getting a diagnostic at ************* dealership it was established that my car was overfilled with oil. I filed a claim and after their insurance got all the paperwork and evidence that they asked for everyone ghosted me. Ive been writing emails leaving voicemails and still no response. The person that messed up my car is still at the location changing other peoples oils.

  Business Response

  Date: 09/28/2024

  Hello, 

  The case is with our Fleet Response team and they will have all the updates regarding your claim. Here is the information you need to reach out to them and your dedicated representative on your claim. 

  *************

  Case Number: 1462906

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened 9/24/24 in *********** at the ********* location. I simply went in for a routine oil change( new oil and new oil filter) the person under the the car seamed to be having difficulty with the filter as the car was rocking and could hear them grunting. After they were done I drove directly home and parked in my garage. The following day in the morning I was leaving for work and my car made a weird noise as I backed out of the garage. When I was all the out and on the driveway I parked car and got out to discover the the oil filter had dropped out falling on the garage floor leaving a huge oil slick from the where I was originally parked all the way out the garage and onto the driveway. All the oil had emptied out. I tried calling them, no answer. I tried emailing corporate customer service, no reply. I tried calling the corporate customer service, was on hold for ever, meanwhile oil is running down my driveway. I had to to call out from work to start to clean the huge mess. My 80yr old father in law showed up to help get the filter back on and put more oil in. I drove his truck to the shop to speak with the manager/owner and showed him pictures to which he offered a new oil filter. Just a new oil filter, not the cost of cleaning up and new oil. I then stated I wanted to have the car checked for damages in case the mechanics damaged my car in the process of replacing the filter. The manager then said so you want a claim? I said yes, he took my info. While I was there I cautioned two customers waiting in line and showed them pics of happened to my car. The manager called me, said he saw me on camera talking to customers and called me unprofessional and said mistakes happen. Said he would still go through with the claim but asked me never to come back, to which I replied Ill gladly never come there ever again. I then went to ******* to get supplies to soak up the oil in 100+ weather while battling back issues.

  Business Response

  Date: 09/26/2024

  Hello Mr. **************** believe we communicated via email already regarding the claim. I will respond here as well just to clear things up. I have your claim filed and our team will review and get it assigned to a representative that will assist you with the claim from beginning to end. Your claim number is T5C-014570.

  Thank you, 

  ***** *.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant spouse involved an incident at a Take5 oil change Monday 9/16 in *******, **. Location 541 on *****************This instance involved an employee who did not conduct an oil change and replace with new oil. Though the checklist was completed, which I have a physical copy of, they gave my spouse the green light to drive off, in which her car began smoking due to this issue and she nearly pulled out in front of a semi ******** addition to being laughed at by the employees, listed on our receipt information as ****** and Junior, she was told they could not provide any refund or manager info to contact and let them know the incident. Im in complete awe at the flaws at this facility and lack of training, accountability, and professionalism, understanding the severe consequences that can occur with such an error. This could cause potentially thousands of dollars in damage, and possible death. We possess all receipts and witness information (two witness who provided information). This is requiring us to take the car to the dealership to run diagnostics, which is going to cost an additional $180, at the result of your employees errors. This occurred at a Take5 oil change under the provision of multiple Take5 employees. Despite contacting customer service and being given the claim number, we have heard nothing but silence from this company. We have not had any resolution, much less communication, from this company whatsoever. We fully expect reimbursement for the additional diagnostic tests at our dealership due to the lack of accountability by this companys employees, pending further attorney investigation.

  Business Response

  Date: 09/26/2024

  Hello Mr. **************** apologize for the inconvenience you have encountered because of your visit to Take 5. I also want to apologize for the experience you had at your local Take 5. I do see that you filed a claim a little over a week ago. I have put in an escalation to the Claims Team to see if we can get an update and have the assigned representative to reach out to you regarding your claim. 

  Best, 

  Customer Answer

  Date: 09/27/2024

   
  I am rejecting this response because:
  
  Multiple contact attempts have been made to Take 5 headquarters and none have responded within the specified time frame. The prior time frame I was given when my initial claim was submitted was 48 hours, and as stated it has been over a week now.

  This complaint is highlighting an incident that very well could have resulted in thousands of dollars in damage and possible death, and it is being treated as though it was a minor inconvenience.

   

  Business Response

  Date: 09/28/2024

  Hello Mr. **************** do have an update for you. Your claim has been assigned to a dedicated representative with our Fleet Response team. They will assist you with anything regarding your claim from beginning to end. 

  *************

  Case Number:1469096

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the the beginning of August 2024 I used Take 5 on ********************* in ************2 weeks later I realized that I now had an oil leak. I took my vehicle to ************ to have it repaired. Take 5 had used a torque wrench on my oil pan. That had stripped the threads where the oil plug tightens in. This was the cause of the leak. I have a receipt from Take 5 and *************I want to be repaid for the cost of repairs. Take 5 Corporate has refused. What should I do now?

  Business Response

  Date: 09/26/2024

  Hello Mr. ***************** looks like your claim has been denied. The reasoning behind this was determined because the lack of maintenance in oil changes from *********. Please see the attachment that has the Carfax report. At this time, we stand by the determination that the claim is being denied. 

  Thank you, 

  Customer Answer

  Date: 09/30/2024

   
  I am rejecting this response because: your carfax report is incomplete. I have many oil changes and maintenance from ************. This is not reflected in the Carfax report. 

   

  
  

  Business Response

  Date: 10/03/2024

  Hello *** *******,

  If there is other evidence that you would like to or can provide regarding the claim. Please send it along to your Fleet Response representative. If not, we are standing by our decision and have nothing else to offer. 

  Thank you, 

  Customer Answer

  Date: 10/03/2024

   
  I am rejecting this response because: your "evidence" is insufficient. My car did not have a leak until Take 5 damaged it. End of story. That is my evidence. Stand by your "work", pay for the damage your company caused, and train your employees better before you let them work on customer's vehicles. Your company will soon fail with results like this. Poor business model.

   

  
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they broke my skid pan bolt off needs to be drilled out and replaced

  Business Response

  Date: 09/26/2024

  Hello *** *********, 

  I want to start by apologizing for this experience you had. This particular shop you went is a Franchise store meaning it is privately owned and not a part of the Corporate owned stores. All repair requests and refunds will have to go through them directly. I have emailed your complaint/concern over to that management team along with your contact information. They will be the ones to come to a resolution with you regarding your service issue.

  Thank you, 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a oil change on 16sep24 at 11:34am I drove my vehicle home. I started my drive to ******* at the first rest stop within a hour the car was grinding underneath my vehicle and something hanging down (I don't know anything about cars a gentleman at the rest area said he saw it hanging down) I'm disabled and had my dog with me. So I couldn't resolve it at that moment. On today's date I backed out of the driveway and it snapped the 2 pieces of plastic where the nuts are and it was scraping against the ground. I asked my uncle to look at it and he said when was the last time you had your oil changed I said the day before yesterday he said they didn't put the nuts back on correctly I filed a complaint with their hq claim #****** then called the store and spoke to ****** who unprofessional and or take responsibility for the mistake. I had to order the part and have it shipped overnight I'm 503 miles from home and they blamed me for the issue. They then said they wouldn't of replaced it for the cost I paid for the part. Well, I'm not in state. I want my money refunded for the oil change $122.89 also the cost of the part 194$

  Business Response

  Date: 09/26/2024

  Hello Mrs. Cairo,

  I see that you have filed a claim with our Customer Service team and it is in the process of being worked and assigned to someone with our Fleet Response team. They are a third party that manages our claims. They will assign a representative to your claim that will assist from beginning to end on your claim. If you are in need of any other assistance, please let us know. 

  Thank you, 

   

  Customer Answer

  Date: 09/26/2024

   
  
  I am rejecting this response because:
  
  I included the invoice for the new part attached to this message. 

  It has been replaced on my vehicle. So I could use my car I am out of state. This has been a huge inconvenience. 

  I'm asking for a partial refund of my oil change I'm happy to pay for the oil used in the oil change. I also want reimbursement for the part I had to pay for out of pocket which was my money for gas to drive home from Chicago to Tennessee. I need this taken care of ASAP this has put me into a difficult financial position and basically ruined my trip here. If there's a issue of responsibility i don't believe in coincidences that's my very first oil change on that vehicle since I bought it. I know for a fact it wasn't like that when I brought it in there for the oil change. In order to do a oil change that part has to be removed. So if they were the last people to touch that part on my vehicle the day before I left well.... I don't understand why it needs to be taken to this level. If there was a mistake made. It wasn't screwed in properly or whatever the case is own up to it people make mistakes. 

  I need this to be handled I have to leave before that storm hits near my home in Tennessee i used my gas money to pay for the part. 

  We need to figure this out.

  Business Response

  Date: 10/10/2024

  Hello Ms. Cairo,

  I am sorry for the delayed response. It looks like Fleet Response tried to reach out to you regarding your claim and the resolution. Please give them a call back as soon as you can. 

  1800-338-0619 ext 319

  Case: 1471681

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change. I was told the cost would be ***** dollars. I was charged ****** dollars. They tried to sell me wiper blades ( mine are less than a month old) while checking the wiper blades the employee wiped them with an oily rag. The Take5 in ************ is not an honest place of business. Buyers beware.

  Business Response

  Date: 09/26/2024

  Hello Mr. **************** am sorry for the experience you had at your local Take 5 Oil Change. I was able to pull up your invoice and it looks like the reason you were charged that much was because you got the best oil(Mobile 1 High Mileage) that lasts longer than other types of oil. Your vehicle also needed additional oil that was charged as well. I have attached that invoice just in case. I see your request was for a total reimbursement of this service although this is the service you needed. If you would like to file claim for a partial reimbursement because of the price, please let me know and I can get that started for you. 

  Thank you, 

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Take 5 Oil Change for Engine Damage Due to ******************** To Whom It May Concern,I am writing to formally lodge a complaint against Take 5 Oil Change, located at ********************************, for improper service that has caused significant damage to my vehicle's engine.On June 19, 2024, I visited the above location for a routine oil change. Shortly after the service, I began to experience issues with my vehicle's performance. A diagnostic was conducted, by ****** Buick GMC of Dallas ******************************************************************* and it was determined that the engine had experienced ****** misfires. The diagnostic further revealed that the technician at Take 5 failed to add the correct amount of oil, resulting in these misfires and damage to the engine.I contacted their insurance provider to file a claim, but they denied it on the basis that I had driven more than ***** miles since the oil change. However, the oil change I received was supposed to be good for up to ***** miles. Take 5 is the only company that has serviced my vehicles oil, and I hold them directly responsible for the resulting engine damage.I request that Take 5 Oil Change take full ownership of the damage they have caused and repair my vehicle at their expense. Their failure to perform the service properly has put me in a difficult position, and I expect them to rectify the issue.Thank you for your attention to this matter. I look forward to your assistance in resolving this complaint.Sincerely,****** *****

  Business Response

  Date: 09/19/2024

  *** *****, 
  
  We're sorry to hear about the recent issues with your vehicle. Your case was handled by Fleet Response, a 3rd party claims processing company, reference case number *******. According to the notes, video of the Take 5 service indicated that the vehicle was properly filled and the diagnostic information indicated that there was not a leak from the drain plug or the oil filter, the only components relevant to the Take 5 service. This, in combination with the time and mileage from service indicates that there was no issue from the service, but another pre-existing issue on the vehicle that caused it to either burn or lose oil. If you have any additional evidence you would like considered, please send to your Fleet Response representative.
  
  Best regards,