Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

983 total complaints in the last 3 years.
608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they're mechanic installed they're oil filter to my car wrong to where it was leaking oil and made my engine block break and cause my engine to not work anymore I reported it to them got contacted by the shop manager and they explained to me that in 1 to 3 business days claims will give me a call to settle anything to fix this matter its about to be a week that view been waiting for them to cotact back with me this is unprofessional of them and if they don't take this seriously I will sue them
Business Response
Date: 09/19/2024
Mr. ************************ We're sorry to hear about the recent issues with your vehicle. Do you have a copy of your Take 5 invoice so that I can investigate your situation further?

Thank you for your patience and your feedback!

Customer Answer
Date: 09/20/2024

I am rejecting this response because:

Please see attached documents for requested information
Business Response
Date: 09/24/2024
Hello Mr. ****************** see that a claim was filed on 9/10/24 and is waiting to be assigned to our Fleet Response team. They are a third party that manages all of our claims and will be assisting you beginning to end of the claim. If you were not given your claim number, here is that information. T5C-011639. Once a representative is assigned to you, they will be your main point of contact regarding anything with your claim. I hope this information helps towards a resolution regarding your service issue.
Thank you,
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on august 17, 2024 I had an oil change and the air filter replaced on my work car! On Monday when i stared me car the check engine light came. On Thursday i went to auto zone to have the free diagnostic , it said was a faulty air flow censor! I replaced the censor and it did not fix it! The car was running very poorly. I did not drive it all weekend ! On Tuesday on my way to work on the busy interstate, at 430 am the car began to stall out. I got off highway and took it to repair shop. Missing a days work and sitting there till 200 pm.THE AIR FILTER WAS JUST THROWN IN AN NOT REPLACED PROPERLY . THE SERVICE CENTER GAVE ME A VIDEO AND PICTURES OF THE IMPROPER FILTER REPLACEMENT. THE SERVICE CENTER REPLACED THE AIR FILTER AND INSTALLED IT PROPERLY. I CONTACTED TAKE 5 AND LEFT SEVERAL MESSAGES AND NO ONE REPLIED TO ME. I finally got threw to complaint line after days of trying. they turned it over to a third party claim company and NOW I CANNOT GET ANYWHERE WITH THEM! THAT WAS THE WORST SERVICE I EVER HAD ON A CAR. No one from take 5 has even called me back!!!!!!!!!!I am out $100 oil change, $247 CAR REPAIR because of poor installation and a days pay. NO TO MENTION MY SAFETY ON A HIGHWAY AT 430 AM. There customer service is ******** IN REAIRS and they do not stand behind there work! HELP ME PLEASE!
Business Response
Date: 09/24/2024
Hello Mr. ************** see that you have filed a claim with Take 5 Oil Change and it has gone to our Fleet Response team. As you stated, they are a third party that assists with all of our claims. They will assist you from beginning to end with your claim. If for some reason you have not made contact with them, I will list below the information you need. I hope you get the answers that you need.
**************
Case Number: 1456018
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 28th 2024 i went to the store location on ***************************************** i gotten an oil change and a coolant replace but once the service was done they didnt put back on my splash guard correctly which resulted in being dragged across town and breaking apart. Later that evening around 6pm i went back to same location they told me they were going to file a report to fleet management i haven't gotten a word each week i go back and its the same story they take down my information and say there going to send me a copy of the request they were sending i even spoke with an District Manger and i still haven't gotten a word its already September and still no word i was told by there employee and management that they have a policy to replace if it was damage which they did take my splash guard off my car and haven't replaced it at all
Business Response
Date: 09/17/2024
*** *******,

We're sorry to hear about the recent issues with your vehicle. Do you have a copy of your Take 5 invoice so that I can investigate your situation further?

Thank you for your patience and your feedback!

Customer Answer
Date: 09/18/2024

I am rejecting this response because:
No i don't have the invoice at all but the location and store number is **********************, *******, AZ 85023
************ Take 5 Oil #*** ************** people know by name and if they have camera footage you'll see that i appear twice on June 28th 2024 around 7-10am IN A BLUE *** serento and i appeared again aroung 6-7PM when they toke the splash guard from me they had my information on file and the store manager and district manager both toke down my contact information many times
Business Response
Date: 09/24/2024
Hello,
I want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. Your claim number is T5C-014662. The claims team will review the information I submitted and assign someone your claim from our Fleet Response team. From there, that representative will assist you from beginning to end of the claim process. Please let us know if you have any other questions or concerns.
Thank you,
***** *.
Customer Answer
Date: 09/24/2024

Better Business Bureau: Thank You guys I appreciate it a lot.

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to take 5 to get an oil change. My car came in perfectly fine as soon as I leave my engine started to knock. I need a whole new engine now. I paid $130 dollars for them to mess up my engine. They didnt take any liability they actually left me on the side of the road for 4 hours just to say they cant help me they can just give me a refund. Ok whatever that was on the 28th of August. I still have not received a call a refund or anything. Anytime I try and call I get attitudes and they just say its corporate.
Business Response
Date: 09/23/2024
Good afternoon,
I see that you have filed a claim with us already and the case has been with Fleet Response. They are a third party that helps us with all of our claims and will be the ones to assist you from beginning to end of the claim. It does look like you have two case numbers with them. Below is there for phone number and your case numbers. Any questions or concerns regarding the claim should be directed towards them. I hope this information helps to get some answers regarding the repair of your vehicle or the refund you are looking for.
**************
Case Number: *******, 1460768
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my oil changed on 09/14 at a take 5 oil change in **************** off of powers ferry road and the next day my car started leaking oil and started smoking and I have a crack in my engine. My car was perfectly and in working condition until I took it to you guys now my car wont drive.
Business Response
Date: 09/17/2024
******************,

We're sorry to hear about the recent issues with your vehicle. There are many reasons why a vehicle can fail, so we need to conduct an investigation into what caused the issue. Do you have a copy of your Take 5 invoice so that I can investigate your situation further?

Thank you for your patience and your feedback!

Customer Answer
Date: 09/17/2024

Better Business Bureau:

Im all for investigating! I do not have the invoice unfortunately i threw it away thinking everything would be fine! But I have the pay statement and the card used. And also the take 5 sticker. My car was working great perfectly, I got a fully synthetic oil change
Customer Answer
Date: 09/17/2024
Date Sent: 9/17/2024 12:45:53 PM

I am rejecting this response because:

Im all for investigating! I do not have the invoice unfortunately i threw it away thinking everything would be fine! But I have the pay statement and the card used. And also the take 5 sticker. My car was working great perfectly, I got a fully synthetic oil change
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Employee **** at the **************** Take 5 molinethreatened me because their POS system was down. He had me waiting ***************************************************************************************** to leave. I never got serviced then he put in the complaints I threatened him and i cant get my car serviced due to that!
Business Response
Date: 09/17/2024
We're sorry to hear about the recent issues with your visit. Do you have any additional information about the date and time of when you visited so that our team can investigate further?

Thank you for your patience and feedback,
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26th 2024 I visited Take 5 (store #****). I paid $103 for an oil change that included extra oil. It wasnt until August that I discovered I had been riding with no oil, and my engine light and oil light came on. As soon as these lights came on my car started to jerk, so I took it to the nearest place which happened to be another Take 5 (store #****). This is where the told me I had no oil/leaks at all, and whoever ever previously changed it didnt put any oil at all. This Take 5 (#****) then charged me $95.75 to add more oil into the car. Approximately 10 minutes after leaving Take 5 my car shut off and refused to start again. My car is still inoperable, and after talking and seeing 3 mechanics they determined my engine failed due to lack of oil. I am still currently without a vehicle and do not have the funds to repair it, as engines are ranging from $3,000-$4,000 + labor.
Business Response
Date: 09/17/2024
Hello Mr. ************** want to start off by apologizing for your recent experience with Take5 and thank you for your submission. The experience you had is not what we want to exemplify as a company. I have added the extra notes from this BBB complaint to your existing claim. Your claim is still being worked on and will have a dedicated representative working with you from our team at Fleet Response. They will assist you from beginning to end regarding your claim. Your claim number with Take 5 is T5C-012012.
Thank you,
Customer Answer
Date: 09/20/2024

I am rejecting this response because: I was told someone would contact me within 1-3 business days of placing the claim and I have not heard anything from anyone yet. It is now going on 2 weeks.

Business Response
Date: 09/24/2024
Hello Mrs. *************** looks like your claim is now with our Fleet Response team. They are the third party that assists with all of our claims. Fleet Response will have a dedicated representative to assist with your claim from beginning to end. If they have not reached out to you, I will list below the information you need to reach out to them.
**************
Case Number: 1465751
Customer Answer
Date: 09/24/2024

I am rejecting this response because:
Fleet team says they are closing the case because there is footage of mechanics putting oil. I have requested this video and have yet to receive it, Take 5 has not properly investigated my case, and my car is still inoperable.
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, visited and had her 2015 *** **** *** changed from one of your facilities at the TAKE 5 #**** ********************************************************************************** On Tuesday, September 10, 2024 before our weekend trip down to the *******, ******* area. Yesterday, I discovered motor *** where my wifes *** was parked, on the garage floor. Her car never had leaked *** or any fluids before her service at Take 5. Being more knowledgeable about cars than her, I alerted her the car was leaking *** and the possible consequences if this was not addressed. She returned to Take 5 where they lied and said it was leaking already, a slight leak, and not to worry about it. They then decided to clean off the plastic cover. When she came home I snapped photos which show it was leaking in a localized spot on the *** pan on the drain bolt. I have the photos of the residue which leaked o. The plastic cover. I hope for your organizations sake the bolt was only loose and the *** pans threads were not stripped compromising the *** pan. I am very disappointed but not surprised that this has happened. I am writing for my records in case of further damage to the *** and if I decide to follow up with a suit.
Business Response
Date: 09/18/2024
Hello Mr. **************** want to start off by apologizing for your recent experience with Take5 and thank you for your submission. The experience you had is not what we want to exemplify as a company. This store is a Franchise store and all repairs and incidents will have to be handled through them. What I can do for you is put a claim in and notify the ******************** team and their ownership. They will be the ones to communicate with you in resolving the issue. I will forward along the message you left along with all of your contact info. For me to file the claim, I just need some information from you. All I would need is your VIN number on the vehicle in question.
Thank you,
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, 9/10, I took my vehicle to the Take 5 Oil Change location at ***************************************. The experience was, by far, the worst that I have ever encountered at an oil change facility. Not only was the process very long, but once my car was in, they stated that the only oil they had would be over $100 for an old PT Cruiser. That is outrageous. I requested the lower high mileage service of $87 (expecting to use my Military coupon since I am a Disabled Veteran) but they told me that they didn't have that oil and would have to do the higher one. Then, when I tried to use my Military coupon (25% off), they kept telling me that it wouldn't scan. I requested for it to be entered manually, but the employee would not do it. I also heard the workers telling the guy next to me that they were "out of his oil type and that he would be charged over $100" as well. These are shady business practices; whereby, they are price-gauging EVERY single person that drives in. They are giving the customers no choice but to pay for a higher priced service. Also, if you check their ****** reviews, they have damaged and potentially damaged several cars/engines by not closing or tightening the oil caps after completing the work.
Business Response
Date: 09/17/2024
Hello Mr. ************** have received your email submission as well through our **************** email and sent you along some information. I have filed a claim for a refund for the discount the shop has missed. Just in case you do not see that email, here is your claim number again. T5C-013068.
Thank you,
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tuesday, September 11, 2024 I drove into ******** Take 5 Oil Exchange at *************************** for a premium oil change. I left assuming all work was completed. When I arrived at work in ********** (abt 30 mile drive) I realized my panel cover underneath my car that protects rocks from flying up, etc was not properly put me on after my oil change and was hanging off low to ground on both the ****************** side (damaged it from the road) and cracked my lower fender panel on passenger side because of it dragging. I opened my hood then to reverify the work on oil change and found that not only was my windshield ****************** not topped off but the lid to my antifreeze container was left open and antifreeze sprayed all over my engine. Of course, putting my car, engine in extreme jeopardy due to being empty in the reservoir. So I not only paid $92.70 and on top of that I tipped both ***** and ***** $5 eachIm out$102.70 but I now need to pay to have my engine compartment cleaned. I work 2nd shift and wasnt able to get back to Take 5 Oil until 7:30am this morning and requested a full refund. The manager on duty TA said there was nothing he could do by refunding me my money because it was a different transaction day. Again, I explained I work out of town and on 2nd shift; he told me to take my complaint to the corporate office. Im furious and feel very taking advantage of and paid for a job that wasnt completed properly and now has caused me more more money and valuable time; both of which I dont have much of.
Business Response
Date: 09/17/2024
Hello Mrs. ************* want to start off by apologizing for your recent experience with Take5 and thank you for your submission. The experience you had is not what we want to exemplify as a company. I see that you have already filed a claim with Take 5 and your case has now gone to our team at Fleet Response. They will be the ones to assist you with this claim from beginning to end. If you have not made contact with them yet, here is the information that you will need to reach out to them. Thank you.
Phone number: *************
Case Number: 1461507
Customer Answer
Date: 09/23/2024

I am rejecting this response because:

Hello, Im responding to my email in regards to the complaint I filed with BBB last week involving Take 5 Oil at **********************************************

I took my vehicle into Dubers Auto to have the owner, mechanic (**** *****) look over it. As I stated in my original complaint and included pictures of; Take 5 Oil, did NOT fill my antifreeze BUT opened lidcausing my original antifreeze I had in there to splash out all over my engine compartment. I drive approximately 35 miles from ******* into ********** for work. It was checked by mechanic on Wednesday morning and thats when I found out about the terrible job Take 5 Oil did. Along with not bolting up my front engine splash shield and it dragged the entire journey and tore my wheel well.

The mechanic today told me that in a few weeks, possibly even 6 months down the line; due to running my car without coolant there will be underlying problems. Its possible it damaged my head gaskets and or water pump. All due to the recklessness of the technician at Take 5 Oil. Todays visit with *********** set me back addition money to have them take my car apart and check underneath it! Im attaching pictures to show just how far back the antifreeze sprayed.

I absolutely am NOT satisfied and DO NOT want my case closed. Due to the shoddy, unprofessional job from Take 5 Oil Im even more in the hole now.

Please respond of what my next step I need to
Business Response
Date: 09/26/2024
Mrs. Lone,
This documentation needs to be sent to your Fleet Response representative that is working with you on the claim. Now that your case is with Fleet Response, they will be the ones to assist in the completion of the claim.
Thank you,

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Take 5 Oil Change is NOT a BBB Accredited Business.