Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10 I took my car to take 5 oil change to get and oil change . Less than a month afterwards my car stop turning over . So, I call a mechanic to do diagnostic testing and he said I didnt have oil and the code on the test was coding for engine issues. I contacted take 5 claims department and filed a claim my car was towed to **** ******* in ******* , la when the service department check my car he said the engine was locked due to lack of oil. 5 days after the Mechanic called me back saying he found another problem.. so now take oil is refusing to fix my car .. I never have no problems with my vehicle. I kept my maintenance up to date . When my car was at take 5 of a ln oil leak is present dont wont do an oil change

  Business Response

  Date: 05/26/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1584559

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 6th, 2025 @2:40 pm. On the 6th of May, 2025, I went and bought a new car. There were no problems everything was great with the car. I then went to Take 5 Oil Change and before I went the car was riding perfectly fine. It seemed that whoever they had working on my car was in training because you could hear the shop manager directing the employee on what to do with my car. At one point, I saw the employee unhook something looking very confused and was told to leave it alone. Never put the part back together which has led to another part in my car being broken. All they could do was try to fix what they have damaged. I was told that I would receive help and would be reimbursed for the part I needed over the phone. Once I got back to Take 5 Oil Change I was told that they would put in A claim and I would now have to wait but that isnt what I was told over the phone. Now my car is burning gas terribly and I fill it up every 2-3 days whether I go on the highway or not! The part that I need is called a Mass Air Flow Sensor which is $101.99 at Auto zone. I wouldnt be as upset if I wasnt told something totally different on the phone. Ive been suffering coming out of pocket for gas while I only get paid so much. This was a graduation gift that I havent even been able to enjoy because of what Take 5 Oil Change has caused.

  Business Response

  Date: 05/26/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to just get oil changed. Technician recommended getting my coolant replaced in car so I agreed to let them do that. Once they finished and I drove my car away the coolant was leaking everywhere and almost made my car overheat. I filed a claim with customer service(Thurs. 5/15) and have had literally no response. I had had to call them 5 more time and still no response. My car is sitting in the front of another business undriveable, and I just want them to fix the problem. I am not being unreasonable at all. Just fix what you broke or didn't put back together correctly. ******* in customer service is very rude as well as the manager JC at the location I had service done. ********************* *******, *****

  Business Response

  Date: 05/20/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and you are in communication with that team while we wait for our Claims Team. Please reach out to them at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, they will be your main point of contact and will be able to assist throughout the claim. 

  Customer Answer

  Date: 05/20/2025

   
  I am rejecting this response because:
  I filed the complaint last Thursday and they told me it would take 24 hours. Its has now been 5 days and my car has now been towed from the business it was sitting at this entire time. 
  Take 5 is 100% responsible for what happened to my car immediately after they serviced it and they did not take this complaint seriously nor did they do anything to try and resolve the problem. 
  I have also spent over 2 hours on hold with customer service since then with no answer 

  Business Response

  Date: 05/23/2025

  Hello, 

  Apologies for the delay on getting an update to your claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Customer Answer

  Date: 05/23/2025

   
  I am rejecting this response because:
  Escalation of the claim should have happened a week ago. Not now. I have been out a car for over a week and incurred a lot of costs in the process. 

  Business Response

  Date: 05/30/2025

  Hello, 

  Please see attached document. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, May 12, 2025. I had a 1:00 appt at the Take 5 oil change. I asked for a simple economy oil ************************** left. On Thursday May 17, around 5:30. I was leaving *** campus, heading ************ began to feel my transmission feel like it was jerking and my check engine light came on. I called my brother & told him what was happening. He suggests that I call the oil change place since none of these problems were occurring prior to the 12. Take 5 asked if I could bring it back in that evening. While driving to *************, I was turning into the location, my safety mechanism kicked in and my car would not let me move it. The tech came to put 2 small quarts of oil into my car. The on and I was able to pull in. The tech said that they could not see what was wrong but that they would redo my oil change. He drained out 7-7 1/2 quarts of what looked like black coffee. (I will attach photo). My car holds ***** quarts. I left but my check engine light did not turn off. I then drove to ******** to get a diagnostic & they detected that my ignition ************* plugs were blown & needed to be replaced. I did not make it the 3.5 miles home. My cars safety mechanism kicked in once again. And all of the oil had leaked out this time. Since putting oil in the car last time seem toget it to work and I was just trying to get it to my house which was 2 miles away at this point. I had a friend pick me up and we put more oil in it however the car is not holding any oil. My car has been sitting in that spot for two days. The store manager came out on Friday, May ****************************************************************** my motor. We were told by the store manager that the district manager would be reviewing footage of ****** change being performed on Monday the 12th and they would get back to us. We are now being told that theres nothing for them to be liable for and there has been nothing mentioned of the video surveillance.

  Business Response

  Date: 05/19/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in Take 5 for an oil change on 7/20/24. Two months later I moved to get closer to my job. My commute to work and back to my apartment is less than 5 miles round trip. Ten months and 4600 miles later I go back to the same Take 5 to get an oil change. The ***** *** that was doing my oil change told me he couldn't complete the oil change because the drain plug s**** was stripped out. Before i left the shop he gave me the district manager's phone number and I called him about the damage to my car. The stripped out s**** was caused either by the previous tech which was young female or this young male that attempted to do the second oil change at this location. The district manager said he would look into the matter. Over a week later the district manager called me back and told me that there claims department were not liable for fixing my vehicle..

  Business Response

  Date: 05/19/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please provide that information. We will always consider additional information.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/8/2025 & 5/16/2025 While driving on the highway Eight days after receiving an oil change my vehicle low oil notification illuminated. I contacted take 5 oil change. The manager ***** stated I should return to the shop for a top off. I explained that my vehicle would not make it to the shop without me obtaining a quart of oil elsewhere. The manager urged that my vehicle was at high mileage and burning through oil quickly. He continued to argue with me insinuating that I needed to get an American made vehicle I arrived at the shop and the staff became rude on contact not wanting to guide me into the bay. Manager sat down and showed me notes he had typed on his phone and insisted I ****** my car. I asked if he can make sure everything was done properly during previous service. He took a two second look and insisted nothing was wrong. Then continued to argue with me about my car and refused service. I asked if he could let my hood of my vehicle down and allow me to leave so I could contact corporate for a refund. He stated you planned to call corporate anyway.

  Business Response

  Date: 05/27/2025

  Hello,

  I apologize for all the inconvenience you are experiencing. I see that you have already filed a claim and that it seems like the issue with the skid plate has been resolved at another shop. To confirm, you are following up on the refund request, correct?

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and I am still awaiting my refund.
  Thank you. 
  

  Customer Answer

  Date: 05/28/2025

   
  I am rejecting this response because:
  
  I have reviewed the response made by the business in reference to my complaint, and I am still awaiting my refund.
  Thank you.
  

  Business Response

  Date: 05/29/2025

  Hello, 

  Thank you for the confirmation. I will see if I can get you an update on the refund request. 

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint,

  Thank You for your response. This is the district managers number whom Ive been in contact with. **************

  
  Thank you. 

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a serious issue resulting from a service performed at Take 5 Oil Change Store #*** in *********, ******* on June 30, 2024. I have tried to address this issue with store #*** directly but have been completely unsuccessful at reaching an employee, a manager, a district or regional manager or anyone else. Nobody seems to answer the phone at the specific location and corporate keeps forwarding my calls to a voicemail that is full and cannot receive messages.I recently brought my ********** to ********** of Ocala for its next scheduled oil change. During the inspection, their certified technician informed me that the oil drain plug had been stripped and could not be removed without replacing the entire oil pan. As a result, they were unable to perform the oil change, and my vehicle now requires substantial repairs and inoperable until an oil change can be performed.Every oil change on this vehicleexcept for the one on June 30, 2024 at Take 5has been done at ********** of Ocala. This is the first oil change following that service, and it revealed the damage caused. While some time has passed, the car is driven infrequently, so no oil change was needed in the interim.Additionally, the service checklist from Take 5 falsely indicates that the oil plug gasket was replaced, which is clearly not accurate. Based on *********** inspection, the plug was not properly handled, and there is no evidence of a new gasket being ************ support my claim, I have:* A written statement from ********** of Ocala * Video documentation of the oil change prior to the Take 5 service * Video from the current service showing the stripped plug and resulting issue * A cost estimate from ********** of Ocala for the necessary repairs These materials clearly show the condition of the drain plug before and after the June 30 service at store #***.

  Business Response

  Date: 05/19/2025

  Good morning,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-046581

  Customer Answer

  Date: 05/21/2025

   
  I am rejecting this response because: nothing has actually been addressed as of yet. I did receive an email and a claim number but I have not received any follow-up information or communications that would inform me whether they are going to accept responsibility for the damage or what they suggest as next steps in this process.
  

  Business Response

  Date: 05/26/2025

  Hello, 

  Apologies on the delay. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Customer Answer

  Date: 05/29/2025

   
  I am rejecting this response because: again nothing has happened. Yes they have sent me two emails in total since this started weeks ago telling me that somebody will contact me yet nobody has done that.

  Business Response

  Date: 06/02/2025

  Hello, 

  I wanted to follow up on your complaint. I have gotten communication from the District Manager notifying me that he reached out to you and it was agreed that you will be meeting him at the shop to inspect the vehicle.

  Customer Answer

  Date: 06/02/2025

   
  I am rejecting this response because: I wish there were more options because I am not completely rejecting this response. It is true that I spoke to the district manager and we met at store number 376. He looked at my vehicle and advised me that he will forward his findings to the claims department. He also stated that I should hear from them with 24 to 48 hours. We are still within that window and I would expect a follow up this week. Once I hear from them I will definitely be willing to accept the response, depending on the assessment of the claim.
  

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to take 5 oil change in ******** on March 7th for an oil change. They advised me to get a coolant flush, I said yes and left from there to *******. When I got to ******* I stopped at a store and when I came out all the coolant had dumped on the ground. I filed a claim and provided all pictures and information they requested. I had the coolant hose fixed that busted and all I requested was a refund for the service they provided. They did not respond with an answer until today and refused any refund. They caused the issue and did nothing to fix the situation.

  Business Response

  Date: 05/15/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Kia ******* to the Take 5 Oil Change place for an oil change. My car was in perfect working order when I arrived. They did the oil change in about 15 minutes, then they asked me to start my car, which I did with no problem. The car started right up, then they asked me to shut it off. Then I paid my bill and then they asked me to start it up again and the car started with no problem. They guided me out and I drove home. It took me 10 minutes to get home and as I approached my community my car made a noise and shut off. I tried to restart it and it wouldn't start up again. I went back with another car to explain what happened and one of the employees came back with me to examine my car and he said there was nothing he could do. I don't understand how I drove into a business for an oil change with a working car and I get home with a car that doesn't run. Their not taking responsibility for their actions. I don't know what they did, but someone needs to fix my car, because I have to continue to pay for this car for the next 5 years and now thanks to them I can't even drive it anymore. Please help me.

  Business Response

  Date: 05/19/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 05/20/2025

   
  I am rejecting this response because:
  I'm sorry, I didn't know how to respond to the message without hitting the reject link. You asked for my vin#, so here it is, *****************

  Business Response

  Date: 05/26/2025

  Hello, 

  I have taken the information and information you provided to start a claim on your behalf.This claim goes to the District Manager as well as the Claims Team to review.The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-047334

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 5/12/2025 at 3:27pm CDT Take 5 oil change in ****** Wisconsin address ******************* On the above date and time I took my 2020 Jeep Gladiator in to get a oil change. Upon completion I left to go back home which is about 25 minutes away. On the drive I noticed a little smoke from the engine bay but figured that was just spilled oil from the change. Upon arriving to *********** where I live I stopped at a stop light at the corner of highway 11 and highway 45. My low oil pressure light came on I immediately pulled into the Napa auto parts location that is a few hundred feet from the stop light and shut the vehicle off. When I exited the vehicle I saw oil dripping everywhere below the truck. I opened the hood and oil was every where in there as well. I crawled around under the vehicle and and checked the engine bay and could not find the source I checked the dip stick and it showed no oil at all. I tried calling the Take 5 location several times with no-one picking up so called corporate and was transferred to a 3rd party company to file a was told I may have a response in 4-6 weeks and was given complaint number T5C-045880. This does not help my immediate issue since this was my only vehicle and I was not even home. I walked down the road to the ******** dealership to ask them if they had any idea and they pointed me to the oil filter. I walked back and bought 5 quarts of oil to add to the truck then started it up to see oil shooting out from the oil filter housing. I was able to take oil filter out and noticed that they had severed the oil filter o-ring while putting the filter back in. I then bought and replaced the o-ring. I tried calling the local Take 5 several more times and finally the manager ******* answered at this point I had tried to contact them a total of 20 times to get a answer. I explained to him what had happened and asked for a refund plus the cost of the oil and oring and for them to refill the oil he stated he cant

  Business Response

  Date: 05/14/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and you are in communication with that team while we wait for our Claims Team. Once the claim gets assigned to a Claims Team representative, they will be your main point of contact and will be able to assist throughout the claim. I will notify the Claims Team about this complaint and ask for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process.