Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2024 ******** in for an oil change on 9 May 2025. Check engine light wasnt on, was supposed to be a routine oil change. I didnt drive my vehicle again till the evening of 10 May 2025. I was about to take a 2 and a half hour drive with my son when I noticed my check engine light was now one. I couldnt figure out why. So I drove it up the ride to Autozone to use a code scanner and figure out what the issue was. I informed the worker at ******** that I had just got an oil change the day prior. We get underneath my truck to look and turns out my oil filter was not fully seated into my truck. This couldve seized my truck engine on my truck. We got it screwed in correctly so it wouldnt cause this issue. The Autozone worker checked my oil levels and turns out they also over filled my truck which can cause issues as well. I called the Take 5 manager on the morning of 13 May 2025 to explain what happened and simply as for a refund. He denied me a refund without proof of the issue and acted like he did not care that they almost ruined my brand new vehicle. Have tried several to get ahold of corporate and can not get through.

  Business Response

  Date: 05/13/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and you are in communication with that team while we wait for our Claims Team. I have also reached out to the District Manager to see if we can speed up this process and get an update for you on your request. Please reach out to our **************** team for further assistance at ************.

   

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2025 I took my vehicle in to get an oil change. During their inspection, they removed my Air Filter in which they broke an additional part they did not advise me of. After driving approximately 1 mile, my vehicle stalled and would not turn back on. I had to have it towed to the dealership in order to get repaired. The dealer stated that TAKE 5 broke a hose while removing the Air Filter and caused parts to fall into the Throttle Body. The tow was $120 and the repair was $549. I filed a claim and Fleet Response ( their 3rd part claims team) denied it stating that the hose was brittle. I am very upset as the tech did not advise me that they broke a part or state anything was going to happen. I was unaware of any issue until the car stopped and shut down.

  Business Response

  Date: 05/13/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2025, my husband took our vehicle to Take 5 Oil Change in ********, FL for a routine oil change. The next day (April 17), he returned due to the car malfunctioning. The manager, ******* ******, performed a second oil change and conducted a pressure test, during which oil exploded from the engine. He discovered the oil filter housing had cracked and admitted this was likely due to over-tightening during the previous days service. He told my husband he would personally buy the part and fix the issue for free.However, after speaking with his district manager, ******* ********, he reversed course and claimed there was a manufacturer recall (which we verified does not exist). The vehicle was towed to PepBoys at their direction on April 19.From that point on, communication from Take 5, Fleet, and the district manager was nearly nonexistent. PepBoys could not get approval for any repair work and ultimately refused to continue dealing with Fleet due to lack of response.After speaking to 6+ representatives, I finally reached the assigned claims representative ******* ***** at ***** on April 30. She then informed me, for the first time, that we were responsible for paying out-of-pocket for a diagnostic in order to continue the claim. This was never disclosed to us during the first two weeks.On May 2, I paid PepBoys to perform a teardown, take photos, and document the damage. The diagnostic report clearly states:Oil filter housing is cracked from the lid downward to its base. This is a result of improper oil filter installation. It was damaged by Take 5 Oil Change done incorrectly.I forwarded these findings and receipts to Fleet on May 7. On May 9, we received a claim denial with no reference to the PepBoys documentation. Instead, they claimed the issue was due to a Chrysler class action lawsuit involving 3.6L Pentastar engines a general issue that has no connection to our specific damage, which was clearly identified as a service error.

  Business Response

  Date: 05/13/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because:

  Thank you for your response, but I must respectfully disagree with your conclusion and the claim that this was thoroughly investigated.

  To clarify:

  
  

  The manager at Take 5 admitted fault when oil exploded from the engine the day after service. He acknowledged the oil filter housing had cracked due to over-tightening and initially said he would fix it himself.

  
  

  We later paid $1,120.21 out of pocket for a professional diagnostic at ********* which also confirmed this damage was caused by improper installation by Take 5.

  
  

  We submitted photos, the full diagnostic report, and receipts all of which support our claim and yet were clearly disregarded.

  
  

  The car sat untouched for two weeks, with no updates. It was only after I repeatedly contacted Fleet that I was finally told we had to pay for the diagnostic to move forward something that should have been explained from day one.

  
  

  We are a family of five, and being without transportation put serious strain on our work, school, and sports schedules. We are not asking for anything outside of the cost of the damages caused directly by Take 5s service.

  
  

  This situation was mishandled from the beginning. The lack of transparency, accountability, and responsiveness has been incredibly disappointing.

  Business Response

  Date: 05/15/2025

  Hello, 

  I apologize that this is not the outcome that was expected. Unfortunately, after the evidence was reviewed and the added information regarding the class action lawsuit was explained in the email, this claim is to remain denied. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for oil change a coolant flush was recommended. I left out to go back to ******************* I started see my needle on my car started to indicate something is wrong with my car I stop the coolant that I paid for was gone car run hot and now I was told by dealership the car needs a motor. Estimate at ******** dollars. My claim was declined with this company. Please do not go to this place. Nobody came out to look at the car no return phone calls after the dealership sent out invoice.

  Business Response

  Date: 05/13/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because:
  I reject the decision because I did not have a problem with car before I arrive at the place of business. I drove 3 hours from ******************* to get on plane in *********** my car was parked at airport while was gone came back got in my car drove to take 5 and at no time while driving to the business did l have any problems in route to get a oil change. I was recommended by tech to get a coolant flush. I left out of *********** at 6am the next morning l left to head back home which is in ******************* about 1 hour out I noticed my needle on my car was going in the red I pulled over no coolant  in my car. Where is the coolant I paid for?

  Business Response

  Date: 05/15/2025

  Hello, 

  The Fleet Response team will be the team to communicate these facts with and provide any new documentation to support your claim. If no new or further evidence can be provided, the claim will remain denied. 

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking full reimbursement in the amount of $13,000 for the total loss of my vehicle, which sustained irreparable engine damage as a direct result of negligent service by Take 5 Oil Change. This happened after a routine oil change on April 4th, 2025. The dealerships assessment confirms that the damage was caused by improper installation of the oil gasket during a routine oil change, resulting in a complete loss of engine oil and subsequent engine failure. This constitutes clear negligence and a breach of the duty of care owed under common law tort principles.Additionally, I request full reimbursement for all rental vehicle expenses incurred due to the loss of use of my vehicle. I have been forced to rent a vehicle at $450 per week for over a month, incurring ongoing financial losses that were preventable. This qualifies as consequential damages recoverable under tort law.Furthermore, I am seeking $2,000 in damages for emotional distress, undue hardship, and inconvenience caused by Take 5s refusal to accept accountability despite documented evidence. This includes repeated denials of my claim, prolonged delays, and financial and emotional strain.The actions of Take 5 also constitute violations of the ************************ Act (15 U.S. Code 45) prohibiting unfair and deceptive business practices, and the ********-**** Warranty Act (15 U.S. Code Chapter 50) which protects consumers from service providers failing to meet minimum standards of care. Additionally, under the Ohio Consumer Sales Practices Act (ORC *******) or applicable state consumer protection laws, it is unlawful to perform services in a manner that is negligent, deceptive, or ***************** total, I am seeking:$13,000 for vehicle replacement Reimbursement of all rental and related transportation costs to date $2,000 for consequential and non-economic damages This resolution is fair, legally grounded, and directly responsive to the harm caused by Take 5s negligence.

  Business Response

  Date: 05/12/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-045756

  Customer Answer

  Date: 05/16/2025

   
  Thank you for your response. However, I must reject it, as it does not adequately address the serious issue I experienced following an oil change at your location.
  
  
  Shortly after the service, my vehicle suffered engine damage, which a licensed mechanic has attributed directly to improper service during the oil change. This has resulted in significant inconvenience and unexpected repair costs.
  
  
  The response provided by Take 5 does not take responsibility for the damage or offer any meaningful resolution. I trusted your company with a routine maintenance task, and the result has been costly and stressful.
  
  
  At this time, I am requesting full reimbursement for the engine repair or a detailed explanation of how Take 5 plans to resolve this situation appropriately.
  
  
  Until then, I remain highly dissatisfied and will continue to pursue this matter until it is resolved fairly.
  
  
  Sincerely,
  ******-******* Yonnie 
  
  
  

  Business Response

  Date: 05/16/2025

  Hello, 

  The claim will have to go through the claims process before making the determination if liability will be taken for the claim.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, April 25, 2025, at approximately 11:53 a.m., ****** ***** received an oil change service for her 2022 ********** Eclipse (VIN: ML32AWHJ7NH0006699/Plate#RZY8439) at Take 5 Oil Change #**** located at ***************************************. The registered mileage on the vehicle at the time of service was ******. ****** ***** has been the sole owner of this vehicle since she bought it new from a **** ********** dealership.The vehicle was replenished with 3.20 quarts of 0W20 synthetic oil for $101.99. The v the vehicles air filter was changed for $27.99. A shop service charge of $4.99 was added for a grand total of $136.98. Mrs. ***** drove the vehicle to run errands the rest of the day and returned to her home at ********************************************, amassing approximately 24 miles on the vehicle. On Saturday, April 26, Mrs. ***** left her home sometime before 10 a.m. The roundtrip distance between her home and her destination is approximately 28 miles. At approximately 1:25 pm. on Saturday, April 26, 2025, Mrs. ***** returned from the open house at her home at ********************************************* As she pulled into the parking garage at her residence, the vehicle began running in a sluggish manner. However, no indicators appeared on the instrument panel. As she pulled into her parking spot on the third floor of the garage, the car cut off abruptly and the instrument panel illuminated. She at once called her husband, **** *****, to inform him of the vehicle malfunction. However, he did not answer the call. He returned her call a few seconds later and went out to the garage to inspect the vehicle. He tried to turn the vehicle on using the key but was unable to do so. The car did not start and the engine did not engage. Underneath the car, he noticed a small amount of oil running from the vehicle. At approximately 1:44 pm. on April 26, he placed a call to the Take 5 number on the receipt.Since filing the complaint with Fleet Response on May 5, we have heard nothing.

  Business Response

  Date: 05/12/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I do see the claim that was filed and that it is currently under review. Once a decision has been made or if any other information is needed to make a determination, the Fleet Response team will reach out to you as soon as possible. 

  Thank you, 

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because: 1) there has been sufficient time to review the complaint; 2) other than pay for a tow to our mechanic, the company has taken no action. 3) the car has had no repairs or problems since we purchased it other than replace tires  4) the temporal proximity of the oil change and the malfunction of the vehicle is more than mere coincidence ; and 5) because this was our sole means of transportation, we have incurred expenses approaching $1300 to rent a vehicle weekly.

  Each and every day that passes by with no action from Take 5 is causing us more damage. We request that immediate action and responsibility taken on our claim.

  
  

  Business Response

  Date: 05/15/2025

  Hello, 

  I do apologize for the delay. I see the most recent update was that they emailed you on 5/14/25 asking for the repair estimate to move forward with the claim. Please get in touch with them and they will coordinate all the repairs. There is also mention of the rental car and they will be able to assist with that portion as well. 

  Thank you, 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-26-25 my son went to Take 5 Oil Change at *********************************** ************, ****. **************. They suggested an additional service of a coolant change usually done at ***** miles. We had ***** miles on car. We decided to take the service. On 4-29-25 my son drove the vehicle to college and the car's engine began to knock and ping and the gauges showed overheating and warning lights came on. My son pulled over off the freeway. I instructed him to call a tow and tow car to the dealership where it was purchased. He did so and took a Lyft ride home. I tried calling the store location for a few days and no one would pick up the phone. I went to the website on 5-2-25 to file a complaint and did not hear from Take 5 other than they received the information and would forward it on. I called customer service on Monday ****** and spoke to customer service each day for 5 days and have received no call from management as to what steps were being taken to find a resolution. I believe **** ******* is the District Manager in charge.

  Business Response

  Date: 05/12/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I do see the claim that was filed and that it is currently under review. Once a decision has been made or if any other information is needed to make a determination, we will have someone reach out to you as soon as possible. 

  Thank you, 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************** Back in march 2025 I had an oil change done at this place. They forgot to plug back in my oil plug resulting in my engine failing. The workers there admitted to being at fault I had to get a **** up there so they could come see wat me wrong with car annd they noticed the plug was never put back so they went back up to shop got my plug and more oil and re did the oil change at my sister house even gave me a refund and gave me the claim info to get fixed. After oil was put back in the car my engine had a knock in it which was not there before this happened so they was driving my car around to see if knock would go away and even had me come back up to take 5 and they went and bought some stuff to fix engine and that didnt work. They told me since my car was still able to drive take it somewhere to get it looked at, which I did. After dealing with my case for about two months they decided to deny the claim because my car was driven 100 miles over mileage date of service. When they told me to go take my car to go look at. A lot places didnt like dealing with take 5 so I was waisting my time riding around getting someone to look at it and. Ok I see why.

  Business Response

  Date: 05/09/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 05/12/2025

   
  I am rejecting this response because: No resolution has been prompted.
  
  

  Business Response

  Date: 05/13/2025

  Hello, 

  If you have the additional information to provide for your claim, please submit that to the Fleet Response team that is over your claim. They will review it and determine if the new information warrants a new decision. If you do not have any new information for the claim, the claim will remain denied. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an oil change, now oil is leaking everywhere.

  Business Response

  Date: 05/09/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, 2024 I received an oil change at Take 5 Oil Change 32 on *************** location in ***********, La. I had no issues with my vehicle prior to getting my oil changed and I was not informed of any problems with my vehicle during the oil change. Days later, my engine failed while I was driving on the highway. A mechanic later determined that the oil drain plug had not been reinstalled properly, resulting in oil loss and catastrophic engine failure. My claim to Take 5 was denied because one of their technicians logged I had a leak prior to getting my oil change, but no one informed me if this at any of their locations where I had been serviced. I was recently informed by take five technician that most locations are not allowed to change anyones oil if theres any type of leak be it oil or transmission and at another location, I was informed that if there is any type of leak a waiver needs to be signed before service can be provided. I was not informed of any leaks or waiver and I dont recall signing anything prior to getting my oil changed at any of their locations. Due to to being an Uber driver , which was my main source of income I would like the money back for the wages that I lost. I also had to surrender my vehicle due to not being able to get the engine fixed I would also like the money to pay off that vehicle. Due to take five negligence and not properly educating me on any issues that I had when being serviced has caused me great emotional distress. I almost lost my home because I no longer had a means of income and as of now I cannot purchase a vehicle anywhere because I now have this car on my credit.

  Business Response

  Date: 05/07/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. Please reach out to the team that was over the claim if you have any concerns or would like to speak with a supervisor. 

  Fleet Response
  **************
  Case Number: 1499303

  Customer Answer

  Date: 05/07/2025

   
  I am rejecting this response because: There was negligence, not properly replacing the drain plug,  properly by one of their technicians. Which caused significant damage to the engine, and it was no longer operable. A complete diagnostics was conducted on this vehicle prior to me purchasing it. I only had issues with my vehicle after taking it to take 5. Take 5 was the only oil changing place I had taken my vehicle to for oil changing service. No one informed me of a leak and I was also not given a waiver to sign in regards to an oil leak prior to receiving service. I would like to see the proof of a waiver that was signed by me, stating that I was aware of a leak before my oil was changed at any of the locations that I receive service from. If a waiver cannot be produced, it is only fair that I am compensated for loss of wages and no longer having my vehicle. I would like to resolve this matter without getting lawyers involved. Their technicians negligence has caused great financial and emotional distress. 
  

  Business Response

  Date: 05/09/2025

  Hello, 

  If you do have additional information to support your claim, please provide that to the Fleet Response team and it will be taken under review. If you do not, the claim will remain denied until further notice.

  Thank you, 

  Customer Answer

  Date: 05/13/2025

   
  I am rejecting this response because:
  A complete diagnostic was conducted on my vehicle prior to purchase.Take 5 was the only place that performed all of my oil changes.