Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #150

  876 Wooster Rd N Norton, OH 44203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and got my oil changed at the location on battleground **********. They asked to change my filter and I said no. So they put it back but they broke my claps that was holding the filter in place and they didn't hook it back up right which has caused a lot of damage to the car . I had to pay ******** to get it fixed and their neglects has messed my whole car up and it additional ******* to get it fix and now am without a car due to this issue of their neglect

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you, 

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to TAKE 5 on *********************************************************** for an oil change Saturday November 25th. They took close to an hour to do the oil change. They reported that something was lost and it took them a while to find and place it. I drove to **** club across the street where the car began to tremble and engine light turned on. I then returned to have them take a look. They took another 40 mins to look and redo oil change. They said they did not see anything, scanned the codes that read cylinder misfire. I was told I needed a tune up. From the beginning the experience and staff felt off. After they checked my car the employee referred me to his friends shop that specializes in imported cars. I believe my cars malfunction is directly related to this oil change.My car is still trembling. I have not been to a mechanic as I do not want to void any chance of take 5 taking responsibility.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you, 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to get a full synthetic oil change. They stripped my plug. They didnt have any more plugs to fit my car to replace it so they put any plug they had. The tech put that my oil pan and oil plug was stripped on arrival. I know it wasnt because my car wasnt leaking before this oil change. My car leaked puddles of oil everyday. I have pictures. I travel for work so I had to drive all the way from Arkansas to ******** for work. I didnt notice the leak until I got there. I tried to go to other Take 5 oil change places to get it fixed but they refused to fix it. They wanted me to go to who messed it up. All they could do was top my oil off for it to keep leaking. I had to keep stopping to put oil in my car to make sure my engine didnt mess up. I had to drive all the way back to Arkansas missing work for a week just for a mistake they made. I also had to fuel my own car the whole way back because my job refused saying it was for personal reasons. They refused me a refund and an oil pan. All they did was give me a new plug. This has been very inconvenient and time consuming. Ive came out of pocket over $1,000 from missing work and putting gas in my car. I need to be compensated. Ill be getting an attorney if something doesnt happen soon. I contacted corporate and no response.

  Business Response

  Date: 11/29/2023

  This customer has a refund submitted on 11/26 by the shop manager. Please allow **** business days for the refund to arrive. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:Saturday November 18, 2023 Location: TAKE 5 #***************************************************************************** | ************. Took two vehicles to get serviced and there were several issues.1) They overcharged me on one vehicle 2) My blind mother almost fell into a hole 3) They did not put any oil in the van and drove it out of the bay without anything in it.4) When confronted the manager he did not want to do anything to fix the situation.They did not follow any of the procedures when changing the oil for the van and my parents were not allowed to go back to their vehicle until the mechanic drive it out of the bay into a parking spot. My father did not feel right that his vehicle was treated differently so he checked the oil before we were to drive off and noticed that it was missing oil. I said to go tell the manager. The manager came back with my father and checked the oil with the stick which came out clean.. He repeated several times with the same result then said its missing one quart of oil. He walked off and someone came with a container full of oil and filled it up with what looked like 3 quarts. My father checked it again and the oil came out dark brown and it was not filled to the appropriate line. He went back to speak with the manager. After a few minutes I could see that my father was upset so I went over there and manager admitted that they never filled the van with oil. They explained their team got confused.My father was furious The manager apologized and asked what he could do to make him happy. He said a refund was out of the question and we have to contact corporate if I wanted a refund. We started walking off and one of the young men shouted, ****, hes worse than my grandma! This was extremely unnecessary and unprofessional.I want to take the van to a mechanic to have them check the engine and ensure there was no damage and do a proper oil change. I expect to have those costs covered and a full refund of the money that was spent that day.

  Business Response

  Date: 11/29/2023

  Per the district manager -  I was unable to contact the customer, so I left a voicemail requesting a callback. Reached out to the shop manager and spoke to him about this situation and I pulled the camera footage of this incident. As you can see in the video, the customers continuously got out of their vehicles and when asked to get back into the vehicle, the father got aggressive to the manager. The manager told the customers that if they did not want to wait in their vehicle, they could stand outside or go into the lobby, but they could not be on the floor. Addressing their second claim of the mother almost falling into the pit, you can see that she was being guided by her husband and never once risked falling into the pit. As for the third point of concern, the video shows that oil was added to the vehicle. The shop manager did inform me that when the issue of oil in the vehicle was brought up, he checked it and noticed it was a quart low, so he added an additional quart of oil to bring it back to a safe level. He also informed me that the customer kept requesting more oil, claiming that he did not have any oil in the vehicle.

  Customer Answer

  Date: 12/04/2023

   
  I am rejecting this response because:
  It is incorrect. I have uploaded the full email sent to Take 5 customer service ever I outline the events of that day. They have still not responded to that email. When I first submitted this complaint, I was limited in the amount of words I could write to describe the events. They did not attempt to reach me until after I contacted the BBB. My father did not get aggressive with him over having to lead my mother to the bathroom. As explained in the email, i saw her outside the car feeling around  until my father got her and led her there. When I asked the manager what happened for them to leave the car, he responded that they asked to go to the bathroom. My father was not aggressive or upset at that point, He was just concerned that my mother could have fallen through the pit. The only time he was upset was when he noticed that there was no oil in the car. This is also explained in the email. It should show that my father returned to the shop to argue with the manager while he was showing him the oil stick. He is not accurately describing what happened that day and he failed to mention that his manager **** admitted that his team forget to put oil in the van. He is trying to dismiss the irresponsibility and rudeness of his personnel that took place that day. The van is now making noises when it is running and I would like for them to pay for the inspection and any repairs that needs to be done to restore it to the condition it was brought to them. 

  Business Response

  Date: 04/15/2025

  Good morning, 

  I apologize that this complaint was not responded to at the time of the complaint and that this is being brought up at this time. I have recently joined the company and I am working get through all claims that remain open. I see the original email and it looks like it was sent to our Car Wash business which is likely why it did not get responded to when it should have, apologies about that. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence was reviewed. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. For these reasons, the claim will remain closed. 

   

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an oil change with a take 5 location in 10/12, on 11/20 I received a low oil warning on my car. My oil percentage was just at 60% so my oil was still good from the 10/12 oil change. I took my vehicle to the dealership on 10/22 to find out the oil filter was loose and I had to have another oil change. The take 5 location I went to did not put the filter on correctly which resulted in me having to have another oil change. Thankfully this is all that happened cause it could have been worse. The technicians at take 5 need to slow down and check their work throughly because I dont have time or money to have to get an extra oil change when it could have been prevented.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you, 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited take 5 on November 4th...today is the 21st... ... a tech was sent out a few times to look but no diagnostics was done. It took 6-7 days for the car to be taken to a shop... I have been paying for rides to and from work going on the 3rd week this week... I try getting in touch with a Gm and contacting corporate but can't get in touch with anyone about reimbursement... I was told my car would be ready today but now I'm hearing that it may not be today... this whole situation was unnecessary unprofessional and negligent as far as figuring out what was wrong in the first place

  Business Response

  Date: 11/29/2023

  This issue has been resolved. This customers repair was paid for as of 11/28. 

  Customer Answer

  Date: 11/30/2023

   
  I am rejecting this response because:
   I had to pay for rides for almost 3 weeks for something that could've been resolved in a a day or two... I want to be reimbursed for paying for rides that long.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/31/2023 - my daughter took her car to TAKE 5 @ ************************************************** ***** for an oil change. they stripped the drain plug. She didn't know it at the time, and didn't know what was wrong. They kept filling it up. 08/31/2023 - took it to the local dealer and our local mechanic. the cheapest option was G&S auto. $627.24 09/05/2023 - started calling TAKE 5 to file a claim. 10/5/2023 - someone in their claim's **** gave me a claim # ***** and that they would be sending me a check. 11/20/2023 - still haven't received the check and can only leave messages with the customer service **** - they ************** to call me back and never do.

  Business Response

  Date: 11/29/2023

  This is an approved claim and has been sent to our third-party claims department. The claim number is 1320678. 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for an oil change in September it was completely out of oil by now because it has been leaking oil because one of the "mechanics" didn't put a drain bolt on correctly when doing my oil change. When I told them the situation on of the guys told me my car was "notorious" for burning oil quickly. ?so now I need my motor fixed on my car and I can't drive it. They really charged me $115 for an oil change that broke my car.

  Customer Answer

  Date: 11/21/2023

  1007 ************** ***********, ** 78214

  Business Response

  Date: 11/28/2023

  This claim Has been sent to our 3rd party claims team for investigation. ************** will reach out to this customer regarding this claim.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Web Contact Form From: ************************* Email: ********************** Phone: ********** Subject: Circuit Civil Request Type: Process Question Case Number:Message/Feedback Please take a minute and be informed about Take 5 on ***************** in ******, *******. I went for an oil change Friday Oct27th 11:55 and on Saturday at 8am over heat light came on I pulled over and no coolant I called spoke to ***** manager of location he said yea we top fluids off, weird Im empty. He asked did I pull over in time which I did and filled it up. Went on my way to *******, as they have done all my oil changes in past. Before leaving I checked and coolant was leaking profusely so I had it towed to the mechanic in ****** and had to get a rental for 11 days. And now Matt district Manger calls and denies claim. Look at the reviews Im not the only one this happened to. ********************* the *** for Take 5, refuses to answer emails or call me back. This is unfortunate because we all make mistakes and you should never call your customers a liar. Pictures attached. I never had any issues until the oil change. Thank you for reading my review and I hope this saves someone the huge expense it has cost me.

  Business Response

  Date: 11/21/2023

  This is a Denied claim. I have attched the facts of denial. 

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

  Customer Answer

  Date: 11/21/2023

   
  I am rejecting this response because: the mechanic has proven the part was over tightened. They say they have video but will not release it. I am going to court. Thank you
  
  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/2023 at approximately ****hrs, I received an oil change at Take 5 Oil Change located at ******************************** ***************, ** *****. I swiped my card and was told it was declined. I asked for the reader receipt because I knew the funds were there. It said offline limit exceeded this is a card reader/system issue. Not a customer didnt have $ issue. (Receipt proof)The associate said that it declined, I asked for the receipt he balled up & threw away. I gave a cash alternative at ****hrs. At, ****hrs the $93.06 transaction came through on my phone as pending. I showed the attendant and he went to the manager who stated did you get a cash payment? The attendant said yes. The manager flipped his hand and said okay.I asked for the manager whom acted annoyed I questioned this double payment. He said my card declined as it was my fault. I said my money is gone and look this is the pending transaction. He stated he has no record of my sale and itll go back on my card. On, 11/15/2023, my transaction was not reversed. It cleared for $93.06. I called and the manager stated that I dont know what Im talking about, never held his system being offline as the problem, yelled at me, challenged me to call his district manager. And was extremely abusive in his tone and delivery. This was a dehumanizing experience. I truly tried to be patient, did the right thing by paying the cash. I was treated so poorly. This was at approximately 11am on 11/15/2023 I believe the line stated that its recorded. I hope so. My card company is saying could be up to 45 days for a refund. This is right before the holiday and I need the money from being double charged. I need a solution. I called customer service which is just a voicemail. No one has called back. At this point I feel I deserve this to be refunded in cash and my card. It was truly a disturbing experience.

  Business Response

  Date: 11/21/2023

  We have submitted a refund for this customer. The customer will receive a check in **** buisness days. 

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.