Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an oil change performed on my car 8/17/23. I am filing this with Eastern ** Corporate in ********* because Take 5 in ********* does not show up as a choice. Most likely because it's a fairly new location. Take 5 in *********, ** did not use the correct ******* change kit that provides a new drain plug and new o ring that the manufacturer states is mandatory on all oil changes of this vehicle. On day 30, my car engine failed on the interstate 100 miles from my home, after the low oil pressure light and drivetrain malfunction light came on. I pulled over and had my vehicle towed to a mechanic. The mechanic took photos and had the old dry rotted o ring and drain plug to show as proof. The Regional Manager of Take 5 refused to give me his last name, chain of command or phone numbers to reach anyone above him or at Corporate. I was intimidated and made to feel as if I was the one in the wrong. I was told I was in violation of a warranty that I never signed. I was told that if a mechanic touches the vehicle, that it voids the warranty. I was told that Take 5 would do nothing as restitution. Take 5 has wording in their fine print that they are basically responsible for nothing if it's after 30 days/1000 miles or if a mechanic touches your vehicle. This is not reasonable nor fair. They did not replace the correct parts for my oil change and this cost me my engine. They should state that the do not perform services on ***** if they are not going to use the correct parts.

  Business Response

  Date: 10/09/2023

  I am writing in response to ************** claim that our ********* location did not put oil in her vehicle.  Unfortunately, I find this not to be accurate as ************ drove the vehicle **** miles within a 30-day period. When ************ notified us of her situation, she was getting an oil change on her second vehicle at our Fayetteville location on 9/21/23.  At this point, she was given directions to contact the ********* ****************************** begins to have conversations with ************************* (area manager) pertaining to her claim. During conversations, ****** discovered ************ took her vehicle to another service shop (*** automotive) to have an oil change done because her service light flashed.  *** performed an oil change and informed ************ one of her O rings was corroded.  They completed the oil change and started the vehicle without any issues.  At some point, the vehicle shut off and would not start.  After this, the mechanic instructed ************ to contact Take 5.  ****** informed ************ that she was out of her warranty by miles and time.  However, the biggest issue was that she allowed another auto shop to work on her vehicle before informing us of any issues.  Therefore, we were not able to inspect our work because *** had carried out another oil change and any additional work.  Also, the mechanic gave misinformation to ************ because we use only approved material to service vehicles.  In the body of the email is the feedback given from the *** mechanic.  Additionally, attempts were made to contact ************ to further explain why Take 5 was not responsible for this issue.  
  

  Customer Answer

  Date: 10/10/2023

   
  I am rejecting this response because: I never stated that they did not put oil in my car.  I was told by my mechanic that they did not use the correct oil change kit mandated by *** North *******.  This pdf file is attached from *** NA. This is validated by the receipt that I have from Take 5, which is attached as well.  On the 30th day after oil change, the dry rotted o ring & drain plug finally gave way while I was enroute to ****** on I-40.  As, stated, I immediately pulled over in *********** and called for a tow.  ***************** can provide the data that shows that my oil light came on ONLY when I said it did, on that date and at that time; I immediately pulled over and shut it down. I also attached AAA tow receipt to show date and time. Take 5 states that I continued driving the vehicle, and this is NOT true. My receipts and diagnostic print out codes will prove this. Their receipt proves that they did not use the correct oil change kit that contains a new drain plug and o ring.  ******** showed these dry rotted parts to the new, inexperienced manager that came out to look at the vehicle.  All that ******** did to the car was put a new kit on, with oil to see if the vehicle would start.  It would not and they stated that the last place that changed my oil was negligent. I had to go to another location in another city to get any kind of help.  I never said they did not put oil in my car.  I did not continue to drive the vehicle.  They are lying.  The fact of the matter is; they did not change the drain plug and o-ring.  They also did not have me rev my engine to check for oil leaks before leaving their shop.  There was never any oil on my concrete driveway in my apartment complex where I work in another city.  There was not a problem until day 30 when the check oil/drivetrain malfunction light came on. Take 5 was negligent by not following the manufacturer's mandated oil change instructions.  My mechanic and *** will act as expert witness on my behalf. 
  
  

  Business Response

  Date: 10/13/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5, 2023 around mid-day, my truck was taken to a Take 5 oil change location on Forest lane for a full synthetic oil change. The cabin air filter was also change which in all totaled slightly over $100.00. A few hours after leaving the oil change location my truck began to run bad and in the dash read "low pressure oil, stop engine" along with a consistent dinging noise in the truck The truck was then taken back to the oil change place to where the associates claimed to have redone the oil change to which same issue was going on. I then called the customer service number for assistance that I thought was from the shop, but was just a representative that was taking a message for the location. I was told they would get the message to the manager of the ************ would receive a call within the next 24 hours. Later that same day, before I went home after work, I drove back to the location to speak with someone to get issue resolved. The associate that was at the location stated his manager ***** was out that day due to a meeting & that he was instructed to have me go back the next morning/day to place my vehicle for a diagnostic reading. I asked if there was any way to speak with the manager or if there was anyone available that I could talk to to get my issue resolved as I had a long drive home & didn't want to risk doing any further damage to my vehicle & as it is my only means of transportation to which the employee stated there was no one that could assist me at the time & the manager ******* personal phone was off and they were unable to get in contact with him. Another associate working at the time comes over & begins explaining what could have possibly happened stating the "low oil pressure...stop engine' is possibly on because my fuel pump may be going out. I left the location & have had it parked at my home other than taking it to a mechanic. I've reached out over 5x to get assistance & not one returned call. I have pictures of the mess

  Customer Answer

  Date: 10/04/2023

  ***************************************************************;

  Business Response

  Date: 10/11/2023

  Per the DM -  I have the ** going to the vehicle to take pictures and get the car towed to ******* for a diagnosis. I also spoke to the customer and apologized for the inconvenience and delay with her claim. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # TAK-******. Overfilled my oil by 3 qts during a top off service. They have admitted this happened and processed an oil change to attempt to correct it on 07/21/2023. I have an old very well maintained vehicle and this can be catastrophic to my vehicle. I drove the car and a oil leak developed on 09/28/23. They processed another oil change and a bottle of ***** oil stabilizer. They told me I had a "small" leak and the car was drivable. On Friday 09/29/23 I drove the car to see if the new oil and ***** would help. By Saturday I had a very large pool of oil and in checking the oil could see I needed to add some. I went to Take 5 #*** the store right by my house and said they needed to add oil. ***** the assistant manager was rude and to me at that time. He refused to top of my oil. I had ******** check my oil level to confirm ***** did indeed lie about the oil level in the car. I ended up going to the other closest location to speak with the manager **** regarding this issue and get topped off. He said ***** was incorrect to send me away, he could have blown my head gaskets. He added oil and told me where I could take my car to see what the oil leak was stemming from. I confirmed this with ****** the District manager on Monday 10/03/23, he also still advised the car was drivable. Today I was told the oil sending unit went bad. It is clear the overfill caused it due to the overfilled oil the oil pressure was too high. I called ****** with what I thought was good news and a fairly low repair bill. I also told him they did not have the mfr recommended oil in my car according to GM as its a **** Cadillic Deville. They changed me to full synthtic oil without my permission on my 03/16/2023 oil change, it won't hurt the car but I preferred semi synthetic.They are saying it's not really full synthetic and they had a mfr change and it just says that. ****** got mad at me for being upset about these issues and since I wasn't nice enough his words he denied my repair.

  Business Response

  Date: 10/09/2023

   

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

   

  10/1/2023

  **** did go down and get her oil changed and put in her oil stabilizer on Thursday evening at 160. 
  
  The very next day she went to a different shop(161) in the district stating the same thing, her vehicle is leaking and its our fault. The ** at 161 looked over everything and determined that the leaks werent coming from the plug or filter. He then recommended she takes it in to a full service shop for inspection and to determine fault if necessary. She said she had an appointment for Monday to do so. 
  
  The day after this she went back to 160 asking them to check her fluid levels, which were full. Later that day she went back down to 161 and asked them again if it was low. It was this time and we topped it off for her. After this she went back to 160 to confront the employees and caused a scene on the shop floor, at that time she was asked to leave the location. 
  
  *******************

  Customer Answer

  Date: 10/10/2023

   
  I am rejecting this response because:
  This is false. I was told I could go to either location to top off my oil while waiting for appointment. I was treated rudely at the location by Target and he refused to top off my car so I went to the other location for help. I have since discovered synthetic oil was placed in my car without my permission. ***** said it was not but it is clearly stated on the paperwork. This is not mfr recommended oil for my car and I would never have agreed to have it. Synthetic and semi Synthetic were both mixed during top off. Also I within **** miles of the service that overfilled my oil by 3 quarts . This is a fact it is all on my paperwork. I was understandably upset regarding the errors made in my car that I have taken excellent care of and I received not even an apology for their errors. It is not acceptable to potentially ruin a car and tell the customer to go away. If this is not taken care of via this platform I will pursue a complaint with the IL atty ******** office, I spoke with them today and they are more than happy to investigate your company. I want the repair covered that i submitted a complaint for an apology for how I was treated. There would be no reason for me to return to Take 5 after the derogatory treatment I received in particular by *****, ***** and the new Mgr **** at the location by Target. If this is not rectified immediately I will pursue those actions. ***** has thus far lacked accountability for his and his employees errors and as a long time customer I don't feel this is an acceptable response to my complaints.

  Business Response

  Date: 10/13/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refused to pass my inspection on my vehicle due to my wiper blade making an initial streak on my windshield and going away within in a few seconds causing zero visibility issues. The streaks were due to the amount of fluid the technician sprayed on the windshield. The Wiper blades were in good working order at time of inspection (no cracks, no tears, and had great contact to the windshield). *************************** of Take 5 Oil Change in ********* tried to up-sale me on some ***** Wiper blades, when I told him I would source them elsewhere he failed me without even telling me. He acted in an unprofessional manner yelling back at me and not giving me a valid excuse as to why he failed me prior to just walking away. When he was inspecting the windshield he just said you have streaks from the blades and thats all. At no time did he say he would fail me if I dont get them replaced. He waited until the inspection was over and had his assistant give me the paper. I took my new truck to a certified ****** dealer and they passed the truck without issue. Said the windshield wipers were in good working order. I had to pay an additional **** to this dealer for them to do the inspection. The manner in which *************************** treated me as a customer was beyond unprofessional. ********************** needs to do better with this. Im thinking doing business with this business would be a mistake.

  Business Response

  Date: 10/17/2023

  **************, firstly, I apologize for the issue with your state inspection. Although wiper blades are a part of the state inspection, they only fail if they are torn more than an inch or if they are not properly cleaning the windshield. It seems in this case that your wipers were in fine working order, and there was no need for a replacement set. The way you were treated by the service technician is unacceptable and they will be held accountable for their actions during your service. At Take 5 Oil Change, we take pride in our work and strive to provide our customers with honest and trustworthy service.
  
  Thank you,
  
  Preston ****
  District Manager

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son *** took my 2015 suburban to Take 5 in ***** ** Monday 9/25/2023 to get a oil change ,when the employee attempted to change the oil and the bolt was broken and the oil started leaking from my truck and the employee told my son that they could not do any thing about it and he needed to take the truck to a mechanic to get it fixed, after he talked to his dad he went up there and they told him there was nothing they could do about the situation . I went up there after I got off from work and talked to the supervisor and he informed me that the head manager was going to fix it himself I have been calling and going up there all week and my husband went up there Saturday and talked to a supervisor and he called the head manger and he explained to him that he was coming to ***** today 10-1-2023 it is 3:24p.m and we have not heard from no one I called at 1:46p/m to ask when the head manger was coming to fix my truck the employee took my name and phone number and told me it will probably be a day before he calls me back I explained to him that I am paying my dad to use his vehicle because my truck has not been drivable since 9-25-2023 because of something they did wrong.

  Business Response

  Date: 10/09/2023

  Customer came into shop 471 with a bad drain plug. Shop fixed the drain plug and did not charge customer for oil **********************. We will not be paying for use of fathers vehicle. If you choose to pursue this claim further with, Take 5,please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  *******************************************************************************************;

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TAKE 5 OIL CHANGE STORE #****. WHILE RECEIVING OIL CHANGE THE MECHANICS WERE TIGHTENING THE OIL FILTER INSTEAD OF LOOSENING IT CAUSING THE OIL FILTER TO BE IMPOSSIBLE TO COME OFF. MY CAR WAS SHAKING FOR ABOUT 10 MINUTES AND I COULD HEAR ONE OF THE MECHANICS TELL THE OTHER MECHANIC THAT HE HAS BEEN TIGHTENING IT THE ENTIRE TIME INSTEAD OF LOOSENING IT. THE MANAGER TELLS ME THAT I NEED TO TAKE IT TO A MECHANIC BECAUSE THE PEOPLE THAT CHANGED THE OIL PRIOR TIGHTENED THE OIL FILTER WAY TOO TIGHT. WELL THE LAST COMPANY TO CHANGE MY OIL WAS TAKE 5 OIL ON AT THE SAME LOCATION . WHILE MY CAR WAS SHAKING BACK AND FORWARD FOR 10 MINUTES I COULD HEAR THE MECHANICS SAYING HES A DUMBASS AND HES TIGHTENING IT INSTEAD OF LOOSENING IT. WHEN I TOLD THE MANAGER THAT I COULD HEAR THE ENTIRE THING HE SAID SORRY AND THAT HE WOULDN'T CHARGE ME. WHY WOULD I BE CHARGED FOR NOT GETTING MY OIL CHANGED AND YOU TIGHTENING MY OIL FILTER UNTIL IT WAS IMPOSSIBLE TO GET OFF. HE GAVE ME A MERCHANT COPY NO. ******. SO NOW I WANT TO KNOW IF TAKE 5 IS NOW GOING TO PAY FOR MY REPAIRS FOR DAMAGING MY VEHICLE.I ASKED TO SPEAK TO THE MANAGER AND HE SAID HE WAS THE MANAGER AND HE COULD NOT TO ANYTHING. SO I ASKED WHO IS YOUR MANAGER AND HE GAVE ME NO ANSWER THEN YOUNG A GENTLEMAN LAUGHED ABOUT IT AND SAID WHEN IS HE GOING TO MOVE. TAKE 5 OIL CHANGE IS THE ONLY PLACE I GETMY OIL CHANGE AND HAS HAD GOOD SERVICE UNTIL TODAY 9-30-2023. ADDRESS ************** 2:55PM. PLEASE LET ME KNOW HOW WE WILL RESOLVE THIS ISSUE. I HAVE NOT TAKEN MY CAR TO A MECHANIC LIKE I WAS TOLD TOO WHEN HE KNOWS YOU CANNOT GET A REFUND UNTIL YOU GET APPROVAL FROM A TAKE 5 DISTRICT MANAGERS AUTHORIZATION. ON TOP OF THAT I WAS NOT GIVEN THE DISTRICT MANAGERS INFORMATION.

  Business Response

  Date: 10/13/2023

  Regional manager has spoken with the customer. The team is working on this claim. We will update an outcome.

  Customer Answer

  Date: 10/13/2023

   
  I am rejecting this response because:
  I have not received any corrective action

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2023, my husband, *******************************, took my 2019 For Escape to the **************, ** location for a routine oil change. After completing the work, my husband started the car and immediately warning lights came on, check engine and warning messages on the dash which included the turbo and all wheel drive system. He turned the car off and told them something was wrong. They opened the hood to look for a wiring harness that *** have come unhooked. Nothing was found, he started the car again, same indicators came on, he turned it off again. The manager, ****, brought over a scan tool to read the codes. At that point he read off the codes and told ******* to take the car to a dealership to look at. There was nothing wrong with my car prior to this. He then started to head towards the dealership when the air conditioning stopped, he hasn't left the parking lot at this point so he took it back to the bay and **** had another technician go under the car to look under the splash pan. **** told ******* that the employee that did the oil change said a wire was melted to the oil filter and he needed to pull it off of the filter, but in the pictures attached, there is no heat damage to anything. ******* gets the car to the dealership, not going above 25 to avoid further damage. I just got my car back on September 21, 2023. The wires on the harness were crushed when they put the oil filter back in, causing the fuses for the air, AWD system, and the turbo to fail. Take 5 has denied all responsibility for the damages to my car, giving excuse after excuse for what happened. During that time, I was without a vehicle and had to borrow a car because a rental, paid for by Take 5, was refused by ****'s district manager. I'm seeking reimbursement for the cost of fixing my car, the diagnostic at ********** Tire because my dealership wasn't able to do it due to how backed up their service department was, and the cost of the oil change.

  Business Response

  Date: 10/13/2023

  On August 5,2023 ******************* brought his 2019 **** Escape to our ************** location for an oil change. After performing the oil change we conducted a safety check to make sure the oil drain plug was tight and not leaking and that the oil filter was tight and not leaking after performing the safety check ******************* told us that the check engine light had come on so we then scanned his vehicle to determine what exactly was going on when doing so we got a code for that was linked to a bad turbo. We then looked under the hood of the vehicle to make sure we didn't accidentally disconnect any cords or fuses we did not see any out of line conditions under the hood of the vehicle so we then took a look under the vehicle to see if anything was out of place the only thing that was out of place was ******************* wire harness which was not wedged in between the oil filter and the fiter base. We then recommend ******************* to take his vehicle to full service shop to get full diagnosis on his vehicle and the first shop that he took it to told him that his turbo was leaking oil and going bad ******************* was not happy with the diagnosis that he was given so he then took it to ********************* and they told him that his wire harness was damaged and needed to be replaced. The manager of the service department told ******************* that he could not say that we were at fault for this. So with the service department not being able to say if the damage was done from us completing the oil change and the fact the wire harness was not in its appropriate place we denied the claim. We did pull the carfax for the customer vehicle. It was involved in two front end accidents this year the last one was a month before ******************* brought in his vehicle for an oil change this could have caused the wire harness to be knocked out of place causing it to become damaged over time.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/2023 I took my truck into Take 5 for a state inspection. I was charged $25.50 at the start of the inspection. Due to their technician not being able to calibrate the machine correctly they could not complete the inspection. I then took my truck to ************ and had it inspected. I was promised a credit back to my credit card. After a week with no refund to my card I went back to the store and was told they would be sending me a check. Now 2 weeks later ( 10/01/2023 ) I still have not received a check in the mail. The people at this location are telling me they've done all the can do with the main office to get this refund.

  Business Response

  Date: 10/11/2023

  This customer was sent a refund check for ***** on 9/25/2023 to *****************************************************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 I went to receive an oil change at Take 5 Oil change. They mistakenly drained my transmission fluid instead of oil but refilled it and did not charge me. I was assured everything was corrected to my cars specification. In September of the same year I took my car to the dealership because It was not driving right, not thinking it was because of any particular thing. I was informed by the dealership My car had the wrong transmission fluid in it. They flushed the system twice, and informed me my transmission may be permanently damaged. I immediately called the general manager to inform him what was going on and he said since I took it somewhere else it voided the warranty and there was nothing he could do. I tried contacting corporate via their website and customer service line multiple times but was never able to get ahold of someone. I took my car back in august of this year and ****** informed me I needed a new transmission. Again, I tried to get ahold of corporate and after a couple of weeks of threatening legal action I was finally put in touch with the district manager. Again, they said they could not help me because of the time that passed. Even though I had tried to contact them last year. I am now paying out of pocket for a new transmission and TAKE 5 is taking no responsibility for their mistake.

  Business Response

  Date: 10/03/2023

  This is a denied claim. The facts of this claims denial are as follows:
  Take 5s warranty was negated by the customer due to the customer not informing ********************** of any issues prior to the vehicle being
  repaired. Take 5s warranty statement printed on the customers invoice states The guarantee of parts is covered by the
  manufacturer and is expressly limited to manufacturer specified coverage. The guarantee will be void if claims against it are
  submitted after 30 days or ***** miles warranty whichever comes first. Your receipt serves as your warranty and is nontransferable. Unauthorized repairs or expenses performed by another repair facility concerning a warranty issue without our
  consent will void your warranty. Take 5 was never given the opportunity to inspect the vehicle for damage before the vehicle repair
  was completed. Due to not being able to inspect the vehicle Take 5 is unable to determine the root cause of the engine failure.
  Report to Take 5 for issues with the services provided was not made until August 14, 2023. Vehicle was last serviced at Take 5 on July
  11, 2022 this is past the warranty window of 30 days or **** miles.
  Documentation provided shows vehicle was serviced July 11 2022, vehicle was taken to **************************** on September 29,
  2022 for inspection. Take 5 was not notified of any issues going on to the vehicle, this inspection was completed after 81 days of
  being serviced at Take 5 and over 6k miles, still going over the workmanship policy

  If you choose to pursue this claim further with, Take 5,please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Take 5 on 8-11-2023. As I don't drive my car, 2014 ****** Sienna, long distances very often, I didn't notice the problem until 9-15-2023 after driving an extended period of time. After driving to a "local" event in a neiboring city, my car started making a horrible, intermittent knocking. I checked the oil, it looked clean and full. I couldn't determine the problem so I called my mechanic. I took my car to my mechanic on 9-20-2023 where they did diagnostic testing and settled on needing an oil change. After picking up my car I drove it the extended distance and the issue had been resolved. When I went to Take 5 to explain the problem we were told by their technician that the use of a wrong oil wouldn't cause any damage to my engine and there was no possible way I could know they put the wrong oil in so they would not be paying the invoice. I was treated so poorly by the technician and I am so incredibly disappointed. As a woman I know I am treated differently than a man at places like this, it would have been nice if they had been the exception, not the rule, and treated me kinder then taken care of the problem they caused. I spent a total of $233.41 on oils changes in a 5.5 week time frame.

  Customer Answer

  Date: 09/28/2023

  **** ******

  Business Response

  Date: 10/04/2023

  We looked into this matter extensively and here is what we found:
  
  First and foremost, each Take 5 customer is covered by a 30 day or **** mile guarantee. This customer contacted us 34 days later which is out of that warranty window. 
  
  Her claim that we used the wrong oil is false. We have many cameras that cover each inch of our shop and store months of footage so we checked them and watched the technician grab the correct oil and put it in her car. Also, her claim that her mechanic said we used the wrong oil is false as well. No mechanic can tell what type of oil is which by sight or by touch. There needs to be a sample taken and sent into a lab to be analyzed, which they did not do. 
  
  Her vehicle had over ******* miles at the time of service. This is considered high mileage and definitely increases the chances of something going wrong with the engine at any time. 
  
  Lastly her claim that we treated her differently because she is a woman is false as well, and also disappointing. We handle each customer the same whether they are a man, woman, however they choose to identify. This is simply a case of an uneducated mechanic making accusations that cannot be backed up. The picture she sent shows a receipt from an oil change done by her mechanic. The correct oil for her vehicle is 0w-20. Her mechanic used 0w-30 which is actually the incorrect oil. We made no mistakes during her service and therefore did not accept the blame. 
  
  
  *****************
  Take 5 **** Shop Manager