Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  6401 N 76 st. Milwaukee, WI 53223

• 

  Take 5 Oil Change

  906 S. Mason Rd Katy, TX 77450

• 

  Take 5 Oil Change

  7507 Brookpark Rd Parma, OH 44129

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -worker presented himself at time of service as a manager. -he conducted oil change with a new female employee -took my green tire plugs off of my tires without my request or permission threw them away and replaced with black.-lied about needing a new filter for air -STRIPPED my oil plug cap completely making it difficult for anyone to remove safely to provide a new oil change. -district manager ********************* called me at approx 530 pm on sept 24th. Very nasty very abrupt and very rude. She was calling following a lead from their main customer service department advising her to follow up with me following this same reporting above.

  Customer Answer

  Date: 09/25/2023

  ******************************************************************* Address location as requested

  Business Response

  Date: 10/04/2023

  I spoke to this customer regarding the issue she is having. She last came for service back in January where we completed the oil change with no issues until she had her "mechanic friend" attempt to do the oil change ten months later at her house. It's my belief that during that attempt is when the drain plug was stripped, see attached picture for reference. She then expressed that she took it to two other locations where they wouldn't touch it for liability reasons and was told to take it back to where she got her oil changed. Thats when she reached out to Take 5 and was denied due to multiple people attempting to do the oil change after our service from January. In the picture you can see we wouldn't have been able to install the drain plug in the condition it's in now and she was bringing the car back to her mechanic friend that attempted the oil change prior to reaching out to us because he said he has tools at his job that will remove the plug.  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was roughly my 10th visit to Take 5 oil change. I never experienced any issues with their services but on 9/15/23 I went for my usual tune up but when the job was close to finishing up both mechanics were tinkering underneath the hood for roughly 15 minutes before I got out of my car to see what was going on. I was a little more anxious because my 3 year old son had grown tired of waiting so he wanted to bounce between the front and back seat. The evac tube got stuck inside of my dipstick tube. They district manager came offered to tow my vehicle and give me a rental Monday since it was Friday evening with my son being there that wasnt a viable option so he said I can take it anywhere to be fixed I did take it to my local Dodge dealer ****** Motors. The repair cost $1600 and my car can not be released without payment in which they now say approval has to come from headquarters in ********* and no one is clear about how long payment will take or if ** is definitely going to approve the repair even though my receipt says only the district manager needs to approve the repair. I was under the impression I would have no out of pocket expenses besides for inconvenience and my car is still being withheld from me. I dont think its fair I have to come out of pocket $1600 to possibly not get compensated for weeks/ months. I can not get ahold of the ** in *********.

  Business Response

  Date: 10/03/2023

  This repair has been paid for by the DM of this location. This issue is resolved

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date August 23 2023 Stopped at *********************************************** to receive a top off on all my fluids. My oil change wasn't due yet. They told me everything was topped off and I was there only 5 minutes. I drove away thinking everything was taken care of. On Wednesday September 20 I drove to *****. Upon my arrival my SUV started bellowing black smoke. Immediately called tow truck and it was brought to Ruskin ************************* Upon checking out the problem service man **** discovered I had no coolant in the reservoir. He checked for leaks and none to be found. Therefore coolant was not filled. It blew a head gasket that's costing me $2300+. Negligence on take 5 top off has caused this. I am holding take 5 responsible for this occurrence. I regularly use this take 5 for my oil change when or before it's due. I am requesting that you hold your company responsible and pay the cost of repair. Contact name **** or ***** at garage repair. Phone number is ************. They can verify that the coolant was empty therefore causing the blown head gasket. I've spoken to a lawyer regarding this matter and he told me to go to you first and let you know of the negligence of your employees and hopefully you will reimburse me instead of getting a lawyer to take you to court. Today is Friday. Therefore I will give you until next Wednesday before I pursue legal action and hear from you. I am left carless with no comprehensive coverage to pay. I'm 65 on social security and disability so very limited on my income. Thank you. Looking forward to hearing from you.******************************* ************

  Business Response

  Date: 10/03/2023

  This is a denied claim

  The facts of this claims denial are as follows:
  
  On 8-23-2023 ************************ pulled in for top off service.
  
  Upon arrival there was no coolant in reservoir.
  
  Shop Manager added coolant to the fill line during top off.

  If you choose to pursue this claim further with, Take 5,please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
  Respectfully,

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this location on 07/29/23 for a routine oil change and paid $92.86. On 08/03/2023 I noticed the onset of issues with my car. By 08/09 my engine light came on my care was non-drivable. On 08/10/23 I parked my car and called the take 5 oil change facility and had to leave a voicemail. Due to the safety concern I brought my car to an AAMCO to find out why my car suddenly was incapable of operating. I paid $706.00 for the complete diagnostic AAMCO update me my car had seemingly had transmission failure and documented evidence of accidental transmission fluid drainage. Upon multiple calls and voice mails to Take 5 oil change, I received a phone call on 08/14/23 and I requested to make a claim for the damages to my vehicle. My car is a 2015 VW Jetta Se- TSI with ****** miles and no previous issues prior to this oil change. The store manager *************************** and district manager *********************** refuse to submit a claim on my behalf and their negligence. On 08/15 I towed my care to Take 5 Oil change; which cost $102.

  Business Response

  Date: 10/03/2023

  Good morning,

  This was a denied claim. The facts of this claims denial are as follows:
  NO DRAIN PLUGS WERE TOUCHED DURING THIS SERVICE
  VIDEO FOOTAGE SHOWS VEHICLE WAS EVACUATED WITH A MACHINE
  CUSTOMER HAD TRANSMISSION DRAINED AND A DIAGNOSITC PERFROMED ON VEHICLE WITHOUT APPROVAL BY TAKE5
  CUSTOMER AUTHORIZED WORK TO BE PERFOMED TO THE VEHICLE BEFORE A CLAIM INSPECITON COULD BE
  PERFORMED BY TAKE5

  If you choose to pursue this claim further with, Take 5,please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
  Respectfully,

  Rebecca 

  Customer Answer

  Date: 10/05/2023

   
  I am rejecting this response because: This is the same generic response I received upon speaking with Take 5's District Manager. As previously provided to Take 5 my response to their denial is attached. Take 5 has failed to provide reasonable or satisfactory efforts in rectifying their negligence. This is not the first occurrence I have received an oil change from Take 5 and subsequently had a non-working vehicle less than a week after. This happened as well in 2022 with my other car, same make/model and I know now this is not a coincidence. Additionally, I did not know the reason my car was unsafe to drive was due to the oil change I received until after my car's diagnostic was completed. My life and safety on the road is priority. The reason for the denial is not acceptable. 
  
  

  Business Response

  Date: 10/06/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went and got an oil change in July 2023. So my car started overheating a few days ago just to find out that oil is leaking into my coolant reservoir. Obviously something wasnt tighten properly and cause the leak! My Jeep has ***** miles and the last place that changed my oil was this place!I have called store #*** and no answer. Left messages at both the store and corporate office!

  Business Response

  Date: 10/13/2023

  The facts of this claims denial are as follows:
  The issue at hand would not happen during an oil change service.
  There is nothing to tighten or undo to prevent oil entering the coolant system.
  
  We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out. We will always consider additional information.
  
  Sincerely,  
  *******************
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/2023 I had an oil change at listed location and an air filter replaced. Later when I returned home, I noticed oil on my garage floor and went back to Take5 and they checked and said nothing was leaking. The next morning, ( Thursday 08/24/2023 ) I found oil once again on my garage floor. I went back again and advised them I was going out of town on Friday and still had oil leak. They checked again and said there was no leak. The oil continued to leak. When I returned from out of town, I went back to Take5 on 09/01/2023 and explained same problem and ***** suggested to take it to someone else because they couldn't find the problem. On 09/05/2023 I took it to ********** in **************, **. and the Technician found that the oil plug gasket to be missing and an aftermarket gasket replaced and was leaking. I had them to drain the oil and replaced with new oil and gasket and that corrected the problem.I return home and called Take5 at listed location and left a detailed message but never received a return call. I then called Take5 corporate phone number ***************) and spoke to a f/m , ********************* who took my complaint and gave me file number TAK-******. She assured me this would get investigated and to email her my documents and someone would get back to me. I sent her the same documents as I'm sending you but never heard back and also called the number again, getting a recording that no one was monitoring the phone and leave a message and again no call back. I just want my refund for the oil change because it was obviously their mistake.

  Business Response

  Date: 10/03/2023

   refund for service has been submitted for this customer. This refund will be sent to 5373 ********
  ******** Bch, ** ***** in the amount of $129.58. Please allow ***** buisness days for this refund to arrive. 

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and got an oil change from Take 5.Within a day, I noticed that I was having problems with my car. My check engine light had came on. I went to a mechanic first thing as soon as he opened my hood, he noticed that my hose was not plugged up and that oil was splattered all over my car. My oil cap was not secured and my hose was not secured after they (Take 5 oil change) checked my hose and changed my oil. All of the errors and check engine light codes were due to the oil change. I have a statement from my mechanic. I contacted Take 5 to get a refund for my oil change and the money I paid the repairman. They refused and had a rude and nasty attitude. They said because the mechanic looked at it, it was against their policy. I am so disappointed that this is the service being provided in a military town. They PUT MY LIFE IN DANGER by not securing those items. Something bad couldve happened to my kids and I. To not take responsibility and accountability for their mistake is absolutely unacceptable, and I am appalled.They should not be able to service this town if they are going to provide janky services.

  Business Response

  Date: 10/03/2023

  Response from Franchise location: 

  
  Im being informed by my shop manager( ***************************), he did not speak to this customer about this situation.  We have a process in place to handle customer concerns pertaining to a service. Per our policy, if a car is touch by another shop without us being notified first could void our warranty. We should be allowed to inspect our work to determine if we caused the issue.  As far as this situation, we didnt get that opportunity.  However, the customer is requesting a refund on the oil change performed by Take 5, and repairs performed by another shop.  I would ask that the customer call and speak with *************************** at her earliest for a resolution.  Without my manager being able to inspect the vehicle, Im being asked to provide a payment based off another mechanic shop.  We are willing to work with this customer to produce the best resolution.  If the customer would like for the manager to contact her, please let us know.  Again, we are willing to work with this customer for a resolution

  Customer Answer

  Date: 10/04/2023

   
  I am rejecting this response because:
  I did in fact contact the establishment the following Monday after it occurred.
  It Aug 7 between 4-6 pm. I will have to check my records for the exact time. I also have a witness who listening as I had the phone on speakerphone.

  I told the manager what happened and he said he couldnt help me because a mechanic had looked at the car.

  My check engine light came on, and I explained to the manager that I did not know it was related to the oil change until my hood was lifted by the mechanic and we seen the air hose off and oil splattered all over my car. 
  

  The Take 5 company was nonchalant, and that is unsatisfactory especially since I had my child in the car. Anything couldve happened to us. 

  I have pictures, a statement, and an invoice from the mechanic with what was found. 
  

  I told the manager that if I knew the check engine light was caused because of the hose being off and my oil cap loosely on/oil splattered all over the car/engine, I wouldve came back immediately. Ive never had a check engine light to come on after an oil change at any other establishment. How was I supposed to know it was related to that without a mechanic seeing it?

  They offered no help and I told the manager I would have a lawyer contact them which I did. The lawyer sent a letter which I have a copy of and I would file a complaint with the BBB. The manager said ok. 

  The manager can contact me if he would like. 
  

  I just would like to have this situation resolved and have my money recouped. 
  
  

  Business Response

  Date: 10/06/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update: spoke to corporate and the general manager. They aren't going to fix what damage they caused because I had the car towed to another shop after it broke down. Would 100% advise against using this company. Went in for an oil change. They had everything all set up and then realized they dont have my oil filter size so they sent me home.On the way home, from this shop, my car broke down and had to be towed to the closest repair shop. It turns out that this Take 5 forgot to put my oil drain plug back in and never replaced the oil they had already drained prior to checking for a filter!My car engine almost blew up because they let me leave with no oil in my car!!Tuffys thankfully fixed my car so that it is drivable. Take 5 took no accountability for the sensors that are now damaged.They put my car and my life in danger. I would never recommend this location to anyone. Shame on you guys for this and not even trying to fix what you did. I lost a day of work all because you lack communication in your team

  Customer Answer

  Date: 09/21/2023

  This occurred on Monday, September 18th 2023. The location is Take 5 Oil  change **** *******************************., *******, ** *****.

  Business Response

  Date: 10/06/2023

  District manager is working with the customer to get this resolved.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/2023, I went to Take5 on ********** for an oil change. After that oil change, I noticed a very persistent oil leak and soon after my oil was dangerously low. I returned to that Take5 and let them know of the issue and they topped off my oil. I then took it to my mechanic who informed me that my oil filter housing was overtorqued, causing it to crack and create a leak. The only work I have had done that would touch the oil filter housing is the oil change at Take5. I then contacted Take5 Customer Support to request assistance in handling this issue, with them getting back to me August 25th, to which I sent over the invoices on September 1st. Since sending over the invoices for the oil change, I have heard no word back, despite following up on the email and calling the customer support line again. My mechanic has quoted this repair for nearly $700, which is quite a costly fix. I am requesting that Take5 covers the cost of these repairs.

  Business Response

  Date: 10/06/2023

  This claim has been sent to our 3rd party claims department. ************** will investigate this claim.

  Customer Answer

  Date: 10/06/2023

   
  I am rejecting this response because:
  The issue has yet to be resolved. There has not been follow up communication or resolution. In fact, the issue has escalated as the original damage has caused collateral damage to occur. 

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction May 1,2023. I went to get an oil change. $108. A month later had a terrible leak. I assumed something else is wrong and took it to **********. They asked where my oil change was taken last. I said Take 5. I paid ***** a total of $589.12 to fix the issue.Now, Im trying to report a claim to TAKE 5. They denied my claim. They did not make the effort to call *****. (They said they did) They do not want to reimbursed me because they said it does not add up. No clear explanation. I have a chase transaction receipt when I took the oil change with them. Apparently they did not find me in their system.

  Business Response

  Date: 10/06/2023

  ***********************************
  450 E *************
  *******, ** 77022
  2022, ***** Civic
  VIN- 2hgfe2f52nh576526
  Claim # TAK-337355
  
  This letter is to confirm that your recently reported workmanship claim at Take 5 Oil Change [#] has reached The Take 5 Claims department.  We understand why you would feel upset over the issue you are experiencing with your vehicle. Please know that we have completed a thorough investigation of the situation, and also reviewed all of the documents and/or evidence you or your service provider have currently presented.  At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue related to Take 5 Oil Change.
  The facts of this claims denial are as follows:
  This vehicle was serviced some time on 5/1/23 that they were charged $108.60 receipt from a bank statement. That is the only thing that state service was provided at location Shop 81.
  This customer came in around 7/23/23 almost 3 months after the service was completed.  The customer provided a repair Invoiced dated 7/29/23 and these repairs were completed without Take 5 Approval.
  This claim falls out of the Take 5 warranty by 2 months after the service and or ****- miles.
  
  
  
  We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out. We will always consider additional information.