Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at a take 5 off ********** in ******************, ** on 7/29. On 8/3 I realized that they did not attach my skid plate back on (most of it was almost touching the ground. For this reason I went to a take 5 off *************** in **********, ** to get this skid plate properly attached (as it should have been at the prior one. I went to this one as it was closer to where I was at the time.The employee put up the hood of my car to attach the skid plate (why, I don't know). A severe thunderstorm began to blow in and as the hood was propped the hood was blown up higher than it is supposed to be, damaging both of the front quarter panels (and potentially the hood hinges, due to take 5's policies of requiring them to handle it first I've yet to get my car fully inspected). One employee ignored my calls for aid and another one was chasing down trash cans. I also was informed that my skid plate is missing many screws now and was reattached via zip ties (due to prior take 5's handling there). I discovered this damage on 8/5 and was told a District Manager would contact me on 8/7 and that "they" would cover the repairs. I was not contacted and the manager at the state bridge store is now refusing my calls. It is absolutely impossible to reach anyone higher than a SM via any avenue than this as far as I'm aware.

  Business Response

  Date: 08/17/2023

  From: ************************* <****************************************************>
  Sent: Wednesday, August 16, 2023 10:48 AM
  To: ************************* <****************************************************>; Take 5 Shop 50 <*********************************>; Take 5 ******* <***************************************>
  Subject: Re: TAK-339834
  
  Hunter,I have spoken with the customer regarding the issues with the storm blowing up the hood after this BBB case was filled. I'm standing by for an estimate that she is getting for the repair. She has my direct number and has been in communication with me. We are covering the repairs for this; I'm just needing the estimate to submit the claim.  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 11, 2023 I went to Take 5 for an oil change and paid $48.93 the manager at the time ************** did my service. A few days later on March 14, 2023 my car started smoking and I drove to the nearest muffler/car shop and they said my oil cap was loose and not screwed on completely and they also said oil was spitting all over my engine. The muffler shop didnt want to mess with my car to avoid any additional damage and I called take 5 to speak to **************, he then met me where I broke down at and just added more oil to my vehicle. I then had to pay a tow truck fee to get home and he assured me he would get it taken care of. Throughout all of this ************** kept in touch for about a week or so to see about paying for a tow truck and paying for the damages to my vehicle. He then took pictures of my vehicle to show to his boss so they could pay for the damages and he let me choose the location of the auto repair shop. Apparently the claim was denied and I ended up paying the tow truck fee and now have been stuck 4 months without my vehicle or any other form of transportation. The auto repair shop said the new engine would be $10,000 and that is how the claim got denied they said it was too much and Im now forced to come up with the money and pay out of pocket for something I didnt cause. And since then ************** has been fired.

  Business Response

  Date: 08/04/2023

  Good morning,

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
  

  Respectfully,

  ************;

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week my daughter took my car for an oil change. Within a few days after the service the check engine light came on. When she opened the hood for the first time after getting the oil changed, she found a tool left under the hood. It could have fallen and destroyed many different parts of the engine. She was checking the dipstick with the help of a neighbor. He said, dont go there, it has a bad reputation. They did not fill it up with oil. Your oil is very low. She went to purchase a quart of oil after calling Take 5, on 3 consecutive attempts. They gave her the run around, no help, hung up on her, did not return the call. No manager called back or assisted. She went to purchase an extra quart of oil and the man who sold it to her, said dont go there, the exact same thing happened to my wife and her car. The check engine lights came on soon after the oil change. They had not filled it up with oil. I told the story to my customer and he said they had not tightened his oil pan back up. He uses that truck for work as well. It has become more than evident that this business needs to shut down. I dont think anyone there is responsible enough or over seeing beginners. The tool they left under the hood is valuable and they need it. We can return the tool when we get that refund. The refund is due for the shoddy, half rear work, with no cares as to the damage you are doing to many citizens cars in ****, and surrounding communities. Its outrageous. Newsworthy!!!

  Business Response

  Date: 08/08/2023

  /Please see email sent to customer below. This was emailed to customer on 7/31/2023 regarding being unable to locate an invoice from service. We cannot try to resolve this if we do not have the invoice. As soon as WE hear back from the customer i will send this to the district manager for a resolution. 

  From: *********************************
  Sent: Monday, July 31, 2023 10:53 PM
  To: **************************** <**************************>
  Subject: BBB TAK-336854
  
  Good evening,
  
  Thank you for choosing Take5 to service your vehicle, there many options when it comes to maintaining your car. I appreciate you taking the time to provide this feedback.  I was unable to locate an invoice for service.
  
  If you could please send me a copy of the invoice you received from Take 5, I can investigate your concern. If you do not have the invoice, I can also look up your information in our database by the **** of the vehicle. Once I have the location of the Take 5 that serviced your vehicle, I will contact the shop manager and district manager and have them work with you locally.
  
  I look forward to hearing from you.
  
  Sincerely,
  

  Customer Answer

  Date: 08/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I am sending them the invoice number, and location of the business. Along with my VIN

  
  Thank you. 

  
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30,2023 I went for an oil change at Take 5 in Concord since the place I normally go was full. And it took longer then usual and I didn't know why. My car had *******. So my car was just do for another oil change with ******* and I took it to my usual place which ******** who I have never had problems with and I have been going to them for years. So i drop my car off and with in 10 minutes of me dropping off my car they call me asking me where I had taken my car previously because they had stripped my drain plug and it looked like they tried to fix it. Take 5 never mentioned to me that they had stripped or done anything wrong with my car at all. Being that they had taken the plug out already I told him to go ahead and change it anyways. So I went to pick my car and the Tech at ******* showed my the plug and what they had done. As you can see in the picture, that blue looking thing hanging from the plug and well as the pan. The tech told me to keep an eye out because most likely the car will be leaking oil. So driving back home I parked my car and exactly it was leaking the brand new oil. So I called my mechanic the next day and asked if I can drop my car off so he can check it out. So I get a phone call from my mechanic and he says the everything will have to be replaced, oil pan, sealant, oil filter, engine oil and oil plug. As you can see the receipt I had to pay almost $1500.00 for the repair. So I called take 5 several times to speak to the manager and ***** she wasn't there, so I asked when she will be there on July 24, 2023 and told her what happened and she said the only thing she can do was give me a refund for my oil change. And I told her that was not fair because I'm having to pay money that I don't have. And I told her that ******* which is the tech that did my car at Take 5 that day messed up my car and ***** said "THAT'S WHY HE IS NO LONGER WORKING HERE." and from reading all these reviews I'm seeing that this has happened a lot.

  Business Response

  Date: 08/18/2023

  Good morning, ************** came to me with the issue after she had it fix that then voided our warranty, as you can see the blue stuff on the plug is Loctite and we dont use that here, so it has to be prior work done. When she came here, I did refund the money for the oil change and I let her know because she took it somewhere else to get it fixed without me inspecting it first that it had voided our warranty.
  
  Thank you and have the BEST day,
  
  *************************
  Shop Manager
  **************

  Customer Answer

  Date: 08/18/2023

   
  I am rejecting this response because:
  It was expected of them not to accept their mistake. I have been taking my car to ******* for years now and I have never had a problem with them. If it would happened at *******  dont you think ******* (the tech from take 5) would have said something to me before working on my car just like the tech from ******* did before working on my car.? Its funny because the only other place besides ******* to do an oil change on my car was at take 5 and the only reason why I took it there was because I didnt have a choice that day. And yes I took my car straight to the mechanic since it was leaking oil, and of coarse I will not trust no one to touch my car at take 5 after what they did. Its common since. Im sure Im not the only one who would have had done the same thing. Specially after all the negative reviews I have read on this page. All I want is a refund for the money that I had to spend on my car for something take 5 did. And its only fair that they take responsibility for their mistake. 

  Business Response

  Date: 08/20/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/26/23 They did not replace a drain plug that is known for sure the vehicle is being inspected for oil type as well. I will want them to pay for replacement of the engine if needed or if all it needs is an oil change and drain plug and new filter again then pay for that. I want them to take responsibility of damaging my engine.They said they have to inspect it again but I don't trust them at this point due to their behavior when I brought the complaint up, they didn't want to discuss it.

  Business Response

  Date: 08/01/2023

  We are trying to get this resolved. An oil change was performed on this vehicle on 7/26/23. On the 28th we got a phone call from the customer stating that her vehicle was at ********* getting looked at for a possible seized engine. I went over there to look at the vehicle on the same day. ********* told me that the customer used to work for them and he trusts them. ********* put oil in the car and it just poured back out. The drain plug came out sometime after the oil change. (81 miles) They were able to get the car looked at on 7/29/23. They replaced the drain plug and added oil. ********* started the car and they said that everything was sounding normal, no engine knock or anything like that. I paid for the work on 7/29/23. ********* called me back later saying that the customer was happy that I paid for the service performed by *********. 
  
  Shop has tried to contact the customer get as much information from them as I could but they have not responded to them at all. 

  We will be refunding the customer for the oil **********************. The refund check will be sent to the customers home address **************************************************

  
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter went to for an oil change on Sat. (July 8) at the West ******************* Store in *********, **. She did not drive her car again until **** (July 11) to go to work. She and her passenger heard a loud dragging sound coming from under the car. Due to heavy traffic and no where to pull over, they just slowed down. As they continued, they heard something fall from the bottom of the car, but the dragging noise continued. Once at work, they looked under the car and saw something hanging. After work, she went to a local ****** Dealership. The tech advised her that a portion of the undercover had broken off and was hanging. This part covers the oil pan and other parts. The tech was able to temporarily secure what was left and made a special order for a new part, which would cost her approximately $370. We called the Take 5 that completed the oil change and spoke to the manager. He suggested that we bring the car back for him to determine if it was their negligence. He asked that I send him a copy of the invoice and that he would review the camera. I sent the invoice and the next day he reached out and said that the invoice stated on the bottom that a skid plate was missing on arrival. However, this was never brought to her attention during the service. If it was missing on Sat., then how could a portion of it be broken off and hanging 3 days later. Her name, email, telephone number, and mileage were all written wrong, even though the tech looked and wrote the mileage down himself. The manager suggested that my daughter was lying and had damaged the car herself. Then, he tried to imply that ****** had never installed the skid plate on a brand new car only 6 months old? What???We finally allowed him to inspect the car. He not only touched the hanging part, but still stated that it was originally missing. He wanted to install some dirty-looking skid plate, that didn't look like hers, that he had at his shop. No! Pay for your negligence on her new car. NEVER AGAIN!

  Customer Answer

  Date: 07/27/2023

  Please image of invoice...

  Business Response

  Date: 08/07/2023

  After speaking to customer and given the run around, customer would not bring vehicle in here for me to look at, first spoke with ******** mother who was ok to deal with, later on spoke with *****, who from beginning to end was yelling and raising his voice at me like I was his child and would not let me speak until I told him sir as a fellow father ** trying to help your daughter and her vehicle so please dont cut me off and speak with some respect. He apologized but still would not allow her to drive the vehicle here. I told them it will be hard for me to help if I cant look at the vehicle, so I offered to go to the vehicle to look at it. ******* made me wait for 20 minutes after time discussed before coming to vehicle to look with me because they didnt want me to touch or look at it with no one present. So, we looked together, and it seemed like the dealership just cut off the remaining parts. ******* as well was talking to me in a attitude like it was my fault when I was just trying to resolve the issue and avoid going through the dealership who was trying to charge them over 300$ to replace plate, WHICH I ALREADY HAD A BACK UP AT THE **** LIKE I DO FOR OTHER VEHICLES IN THESE SITUATIONS, SO AFTER SHE RUDELY TOLD ME IM DONE TALKING WITH YOU BYE I said I will send you picture of the skid plate I have at the shop and will gladly put it on or give to you so dealership wont charge you that much, he also did not reply until Monday after they paid for it. During this whole time, they told me that the dealership would have to order the part and they have not paid and that it wouldnt be there until the following Tuesday or Wednesday. The following Saturday sent picture had no reply until Monday July 17 saying that replacing it with the one, I have is not this simple because they had already paid for it with the dealership. Also saying why didnt we offer to replace it when they came in.

  Customer Answer

  Date: 08/09/2023

   
  I am rejecting this response because:
  On the service checklist it was stated that there was no skid plate on arrival,but ******* said, it seemed like the dealership just cut off the remaining parts. How can they cut off anything that your tech stated wasnt there in the first place? This is why my daughter caught an attitude. It is evident that it mustve been there and got damaged after the oil change.  She felt like ******* was treating her like she was dumb and clueless. Then he started whining to my daughter that he didnt want to lose his job and that he just got the position. ******* didnt care about taking any responsibility at all. He sent me an image of a skid place for an Altima at first. Why do that when you know it was a Sentra. My daughter took the car to the service department of the ****** dealership, as opposed to an oil change business.  The car was already at the dealership when he continuously requested that my daughter go get it and drive it back to his business.  That didnt make sense. I wasnt putting her in a position where he could tell her anything. After saying to me he was going to review camara footage as to what may have happened in the shop,he never shared what he saw. I asked him about this, and he never responded. ******* even suggested that my daughter had lied to me. That she hit something in the road and didnt want to tell me. It was interesting that ******* just happened to have a skid plate for a 2022 ****** Sentra in stock, a part ****** had to special order. Just admit that your employees messed up by not properly securing the skid plate. When he and my daughter examined the vehicle, he acknowledged a hanging piece toward the front of the vehicle. He just kept saying that he could get it fixed but stopped short of saying something went wrong in his shop taking no accountability as a manager.
  

  Business Response

  Date: 08/17/2023

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
   

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2009 Jeep Grand Cherokee Laredo taken to Take 5 ******************* ***************************************************** for oil change and coolant flush on 6-24-23. Service was completed and bill of $201.7 paid.-malfunctioned approximately 5 miles from the Take 5 near **** block of 19th ************* manager arrived noted that the radiator hose had been clamped closed not allowing coolant to flow and ran a diagnostic check. Vehicle towed to *********************** -7-26 *********************** stated engine bogged down causing the engine to overheat and the vehicle would require the engine to be replaced an estimated cost $5,600.00.6-28 Take 5 offer of $3,301.00 rather than completing the repairs to the vehicle. - we requested that vehicle be repaired -7-7 received offer of $4,000.00 & requesting reply - **** responded by email requesting that repairs be made to the vehicle with time frame of repair -Take 5 discontinued payment for the rental vehicle as of 7/15/2023 without our knowledge leaving a bill of $374.53 -rental vehicle was returned **** & paid bill of $374.53 No further contact has been received from Take 5 and the vehicle is currently in their possession. We are requesting that our vehicle be repaired, and we be refunded for the rental fees that had to be paid. Details of events included in attachments.

  Business Response

  Date: 08/01/2023

  Take 5 reached out to the customer to try & resolve the issue. We agreed that Take 5 was at fault. Since the vehicle repair was over the value of the vehicle Take 5 offered the customer a totaled value for their vehicle which is what is required by law. The top range of the *** value was $3301 and we offered $4000 for the value of the vehicle. The customer reused and stopped responding to the District Manager. Since we were unable to come to an agreement with the customer we required the rental to be returned. The customer was notified and did not return the rental by the date given which is why the customer incurred out-of-pocket expenses for the rental car. the *** offer to the customer still stands.

  Customer Answer

  Date: 08/03/2023

   
  I am rejecting this response because:
  
  

  My husband has tried to contact ******, District Manager, several times for clarification on the proposed settlement and waiting for a return call.  It has been very difficult because we are unable to contact anyone other than by email except for ******, District Manager.  From my understanding the current offer was to purchase the vehicle from us for a $4000.00 settlement.  We do not want to sell but repair our 2009 Jeep and would consider accepting the $4000.00 settlement if it is towards repairs with us paying the out-of-pocket expense of the $1600.00.  What we must clarify prior is if the $4000 is towards repairs or for the full value sell of the vehicle before we can come to any resolution. 

   

  We did not receive any type of notification regarding the return of the rental car to until 7-20-23.  We were contacted by Enterprise 7-20-23 after normal business hours at 6:42 PM and informed that payment was stopped on 7-15-23. The rental car was returned the same evening of 7-20-23 and bill paid on 7-21-23.  ******, Take 5 District Manager, was CCd on the initial response to Amber.

   

  Thank you,

  *****************************

  Business Response

  Date: 08/08/2023

  Take 5 offer is still on the table. We do not want the vehicle, Customer will keep the vehicle. Since the vehicle repair was over the value of the vehicle Take 5 offered the customer a totalled value for their vehicle which is what is required by law. The top range of the *** value was $3301 and we offered $4000 for the value of the vehicle. The customer reused and stopped responding to the District Manager. Since we were unable to come to an agreement with the customer we required the rental to be returned. The customer was notified and did not return the rental by the date given which is why the customer incurred out-of-pocket expenses for the rental car. the *** offer to the customer still stands. If this customer wishes to accept this offer they can keep the vehicle. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to take5 and got an oil change. An hour or so later my engine light came on. They hooked it up to read the code and it was a misfire. I took it to my cardealer and it found out too much oil was in my car that caused the oil to go through the oil intake. Oil was found in my airfilter and the oil pan. Oil also burned on the spark plugs which caused the misfire. I spoke to the district manager and he told me it wasn't their fault and won't pay for it. This damage was $1400

  Customer Answer

  Date: 07/24/2023

  *************************************************************************************************

  Business Response

  Date: 07/30/2023

  As stated on the bottom of every invoice provided to the customer, " If a problem should arise related to workmanship or product and you are seeking a refund, reimbursement, and/or repair, you must inform Take 5 Oil Change immediately by contacting the shop where the services were provided. Do not have any diagnostic or repair work performed on your vehicle without first securing approval from a Take 5 District Manager. Take 5 is not responsible for any repairs ,towing, diagnostics,or other services completed without Take 5's authorization." 

  This claim has been denied due to the fact that Take 5 Oil Change was unable to inspect the vehicle before repairs were completed.

  If you have any further questions please reach out to Take 5 Legal Department

  Customer Answer

  Date: 07/31/2023

   
  I am rejecting this response because:
  I went to take5 the next morning, after my oil change and they look at it. Employee advised me to go to take it to the dealer and let them know what the issue is. 

  Business Response

  Date: 08/03/2023

  Good morning,

  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
  The letter should be sent to the address below:
  Take 5 Legal Team
  **************************************************************************************
  

  Respectfully,

  ************;

  Customer Answer

  Date: 08/04/2023

   
  I am rejecting this response because:
  It has everything to do with the oil change. ******** even notated that too much oil was put into the vehicle. Pictures show oil in places where it wasn't supposed to be. It's a shame that the employee had to ******* how to reset my milage on my car. Just do right by people. I'm sure it was not intentional but it happened so please fix it. I'm not asking for much. 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. I took my 2014 Kia ****** to Take 5 on ************ in ******* July 10, 2023 at 3pm. I got my usual oil change but my results were not as pleasant. A few days go by and I notice there are oil stains in my drive way where I park. Ive never had an oil leak as long as I had my car. I had another mechanic (at a different business) look at my oil level and he showed me that the oil was way past the Full indicator on the oil measurer. And so, I went back to the Take 5, Thursday the 19th of July at 10am, so that they can help me with the issue. I explained to the worker on duty what was going on and how I believe they over filled my car with oil. He checked and said the issue was that the person who did my oil change initially did not tighten the plug and thats why I had a leak. I left thinking the issue had been resolved but it just didnt make sense. I went back to my personal mechanic and he checked my oil levels again, it was still past the full indicator. And so we both went back to the Take 5 around 6pm that same day, so that he can show them his observances. They told us to come back at 7am the next day, July 20th where there will be a manager; and so we obliged. We just left there and neither was there a manager nor a solution to my car leak problem. The worker on duty, the same one who charged for my oil change initially, told me that he cannot drain the oil from my car because he does not know where to stop so that it is at the right level I insisted that he just do a new oil change and to that he said that his manager was not there to override that transaction. And that was that. Now I am forced to drive around with an oil leak, and potential damage to my engine.

  Business Response

  Date: 08/01/2023

  We have attempted to reach this customer by phone and email to resolve this issue. I will add the email below. we will continue to try to contact this customer to work with them to resolve this issue. 

   From: *********************************
  Sent: Tuesday, August 1, 2023 10:25 AM
  To: ***************************** <***************************>
  Subject: BBB TAK-336280
  
  Good morning,
  

  We are trying to contact you at ************ to resolve this BBB claim. we would like to work with you on this issue. Please contact the district manager of shop 411 at your earliest convenience. His name is *************************** and he can be reached at ************. We are looking forward to hearing from you to resolve this issue.
  
  Thankyou,
  
  *******

  Customer Answer

  Date: 08/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ********* Location 4 times in total now. The first 2 times it was oil change and no complaints at all. The third time I went in, I was told after waiting 30 min in the bay that there was no oil filter and I should come back the next week. I have no problem with that so I come back around 1 1/2 weeks to 2 weeks later. On this fourth visit Im told my oil drain plug is stuck and I need to go to a mechanic to get it out. I really needed an oil change and I went to a mechanic and they told me that it is stuck and I need a whole new oil pan. On top of that, my oil filter is not even closed properly and it is leaking oil all over my motor. My car needs a new oil pan, and probably a new oil sensor all because of an oil change. Estimated to be over $2k in repairs over a simple oil change.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you,