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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 339 locations, listed below.

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    Customer Complaints Summary

    • 944 total complaints in the last 3 years.
    • 603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a flyer in the mail with address and location map. Going their was told they will not honor the coupon because they are a franchise. Is this false advertising or switch and bait?

      Business Response

      Date: 06/08/2022

      Take 5 coupons should be honored at all Take 5 locations including franchise locations. I tried to search which franchise location the customer visited by the customers phone number and first & last name and could not locate where he visited.

      Please contact customer service at ****************************************** to advise which franchise location did not accept the Take 5 coupon so I can advise the franchise owner. I will also provide the customer a coupon for a free oil ********************** as an apology for this coupon issue.

       

      Thank you

    • Initial Complaint

      Date:05/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Take 5 on ********************* located in **********. **. I was at the facility to get a oil change. I was told first, they were out of the oil I needed. They advised me to go to the store to purchase it and they would perform the services. Before completing, I heard something while the girl was under my car but never paid it any attention. Now after having to take my car in to get fixed, I was told I have a crack/leave which oil is leaking on my engine. It is costing me ******* to have this repaired at the ******** dealership. I deserve compensation for this because nothing was wrong with my ******** prior to this. My car was in good shape. Before I send this court, I want to get this resolved before I seek damages. It is all over the internet about Take 5 destroying cars for unlicensed people that do not know what they are doing.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:05/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to take 5 on ******************************************************************************** across the street from the ********** the the text there were very an experience for working there for 3 years it took two tries to get the oil right in my vehicle they ended up blowing my engine up and call ***************************** stated that they did everything correctly and documented it when I left on the 16th I didn't get no receipt they took my money navigate me no receipt no change no nothing it took over a month for them to respond to me to tell me that they're not going to do anything for my vehicle that they mistreated

      Business Response

      Date: 06/01/2022

      There are no service invoices on file under phone number ************ or the customer's first and last name; ********************* at shop #***  located at ************************************************************. For Take 5 to assist a customer with a service issue we must have a copy of the invoice to reference the service.

      The customer did contact customer service on 3 occasions, the cases were escalated to the district manager. There was no invoice on file so we were unable to assist this customer.

      Please have the customer send a copy of the invoice he received from Take 5 for the corporate customer service team to assist with this complaint

    • Initial Complaint

      Date:05/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my car to get the oil changed on Monday April 4th. I waited 4 hours then was told that my oil filter had been stripped out. They didn't have the part there so had to drive to Houston to get the part. I wanted to take my car to the dealership to have it fixed, but they refused to give me my car. Because of this I had to rent a car as I needed to get to work and stuff. It cost me $588 for the rental car because my car wasn't ready until April 11th. They refused to rent the car for me and I was told they would reimburse me, but I haven't received the money back. I have called their corporate office twice, but no return call as of yet. I would like payment of the rental car and for the time I missed from work because of this.

      Business Response

      Date: 05/02/2022

      Take 5 Oil Change ******** located at 6569 **********.in ******* ** submitted a refund request to the Take 5 Oil Change accounting team. The refund i being processed in case TAK-******. The customer will receive a refund for the rental car. The refund check will be sent to the below address:

       

      ************************* - 5384 ************ ********** ***** 76179

       

      The accounting team has confirmed the customer will receive the refund in 3 to 5 days.

       

      Thank yoiu

      Business Response

      Date: 05/13/2022

      Shop #*** submitted a refund case for this customer. The refund is being sent to the below address:

      ************************* - 5384 ************ ********** ***** 76179

      The refund case number for ****************** is TAK-266012

    Take 5 Oil Change is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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