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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 340 locations, listed below.

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    Customer Complaints Summary

    • 984 total complaints in the last 3 years.
    • 602 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - 03/16/2023 at approx 12:15 pm Location: ******** and ***********, *****, ** Name: *************************** I went to have the oil changed in my ****** Camry 2015, with approx ******* miles and requested that they change the oil with the synthetic blend. I was told and shown material that said I could NOT have the blend because I had a full synthetic last oil change with Take 5 Oil Change. This "policy" did not sound right at all mechanically nor under my Constitutional right to chose whatever oil available in my vehicle. As I needed the oil changed, I had to go along with their policy". Upon arriving home, I spoke to my husband and immediately researched this "policy" along with the mechanical recommendations of changing from full synthetic to blend in a vehicle and I am now furious as this "policy" is not correct at from any position. It is based on subjective bias at best. And is obviously in the business favor to illegally push unwarranted sales pressure techniques for personal gain and opposing the consumer and violating an insane amount of consumer laws and best practices.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company performed an oil change on my car. The oil plug is supposed to be replaced every oil change. They did not, they put back on the old one causing it to strip. After multiple hours of attempting to fix their mistake they told me to take it to a mechanic and they would pay for it. I took it to a mechanic and the mechanic told me that Take 5 did so much damage that my whole oil pan needs to be replaced. After giving this info to Take 5 they told me the warranty was up because the original oil change took place over a year ago. When I mentioned that they did more work on my car just weeks ago to fix their mistake (which they admitted to) he said sorry, warranty is still expired. I have tried every avenue of getting in touch with some kind of supervisor. The highest ranking person I can get in touch with is the gentleman who did the damage to my car and the same guy who took back his offer to pay for the damages. I have called multiple locations, can't get anyone on the phone, I was able to get customer service on the phone after at least ten calls. She was very rude and seemed under qualified to be dealing with complaints like this. She told me I would hear back from someone that day and I have not heard anything still. I'm not looking for a settlement or to get reimbuersed for the inconvenience. I just want them to pay for the damage they caused as well as be held accountable for running a business like this. I have gone online and found dozens of people who have had similar experiences with this company as I have. The mechanic I took it to quoted $3000 to replace the oil pan. I should not be held responsible for their inexperience and willingness to cut corners. This is the Take 5 Oil Change located at ****************************************************************. For some reason my screen has a location in **.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my oil changed at this location on March 10th 2023. During the oil change, they broke the splash shield off of my car. and told me I didnt need it. They told me they would take care of it but then called me back saying I needed to call customer service.. I have left multiple messages and emails and Im now getting ignored. I cant drive my car until this is fixed.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:03/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to **** Inwood Rd to get a top off and was charged $9.99 which I have never paid for a top off after doing business with Take 5 for over 5 years. The manager **** told me if I had over ***** miles on my initial oil change I would have to pay, I have been using the Take 5 in ********* where Management told me a top off is free so I got my oil change ther. I told the manager on Imwood and he failed and refused to give me a refund. In fact he told me how ro spell his name "WiK2BR105140ll". Account No. ********* VIN: *****

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my car in for an oil change and they did not have my oil available so I had to bring my own. After getting there, we realized it was the wrong oil. I said I would go get the correct one until the employee said it does not matter, this one would work the same way. Because I assumed he knew what he was doing, I said okay. Immediately after pulling out, my car had an engine light come on and my car started running poorly. I called my car manufacturer to discuss the oil issue and they said that is not correct, and the oil they told me was okay to put in definitely was not. Therefore, I immediately got the correct oil and went back to the shop to explain them the experience I had and speak to the manager, ******. He has no management or customer service skills whatsoever and is like talking to a wall. He couldnt even fully comprehend the situation and just kept repeating that if we do a service we have to charge. Even though his employee messed up and admitted to him while I was there the second time, he didnt care and still charged me to change it again 2 days later. In what world would that make sense. Anyone with any sense should at least realize you shouldnt charge a customer for a service that was done incorrectly the first time. I am disgusted with my experience. Now, I have taken my car to the dealership to get fixed and they cant figure out whats wrong with it since the original oil change. I literally will have to pay for a big repair because of this terrible experience. They estimated $600 in labor just to try and figure out what this did to the engine. I cannot believe this has happened and dont know what to do.

      Customer Answer

      Date: 02/28/2023

      **************** Dr
      *************, ** 34787Tell ** why here...

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      feb 8th 2023 i took my car in for an oil change no issues left and my check engine light came on took it back they messed up and fixed the filter and cleared the code next morning it came back on and has been at the dealer ship for 2 weeks and still costing me more money.and nothing has been wrong with this truck since i bought it.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

      Customer Answer

      Date: 11/04/2024

       
      I am rejecting this response because: Because this issue yall cause cost me over ******* dollars over someone doing it wrong. 

      Business Response

      Date: 11/08/2024

      Good afternoon,

      Could you please provide me with the *** number of the vehicle. We can look into filing a claim for the issue at hand even if it has been some time. I will see what we can do. 

      Thank you, 

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok I went to take my truck in for an oil changed and take 5 caused my motor to lock up because the didnt s**** one of my oil cap on all the way which caused leaking and didnt put a s**** in all the way and I need my car fixed it replaced. *** tried reaching out to the company and to corporate and havent really heard any thing about my claim. I keep gettin the same run around the someone will reach out to me but its been over a month now and havent gotten a call back from anyone. Now Ive lost jobs because I cant get back and forth to work due to what they did to my truck. Ive only had my truck for six months now I cant drive it something had to be done about it customer service is no help at all. Every time I call I cant get through anyone or the voice mail is full so I cant just leave a message something has to be done about my truck I didnt buy it juss for it to sit in front of my house. So what can be done about this situation?

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pulled the air tube filter cause a big hole now they dont want to fix it

      Customer Answer

      Date: 02/27/2023

      *********************************************************

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 13th around **** hrs I took my newly purchased (purchased in January) vehicle to get its first oil change at Take5 store 389 address: **********************************************************. While doing the oil change the technician tightened the plug so tight that it cracked the oil pan on my 2019 *** X3. They then told me it was not safe to drive my vehicle and to park it in the parking lot directly in-front of the Take5 location. The voided the transaction and I called a tow truck. I waited 3 hrs for the tow truck to come and take my vehicle to where I purchased it. The representative at the dealership said this repair will not be covered under warranty because it was cracked from tightening the plug too tight. I have left a message 5 times for the store manager of store 389, I have also called the corporate number 2 times and have not received a response from anyone. I have the original receipt as well as the voided receipt that I received after they realized that my oil pan was cracked, I have pictures as well. I have tried all the Avenues I could my next step is to start the paperwork for a lawsuits towards Take5.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Take 5 damaged my oil pan on my 2007 Acura tsx in July 2022 and now that I am trying to get them to make it right they feel like they dont need to.

      Business Response

      Date: 11/02/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

    Take 5 Oil Change is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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