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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 340 locations, listed below.

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    Customer Complaints Summary

    • 984 total complaints in the last 3 years.
    • 602 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 3, 2023 @12:53 pm, I received an oil change at the Take 5 in ********** **. My fluids were NOT checked or filled. My tire pressures were NOT checked (when I left a low tire pressure warning came on). My windshield was NOT cleaned. And I did NOT receive the $15 discount that was advertised. I am BEYOND displeased with my service at Take 5.

      Business Response

      Date: 11/06/2024

      Hello, 

      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you. 

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about the Take 5 location in *****, *****.on ****************.I am not one to make complaints but today really upset me. I went in for an oil change and an inspection. They asked what kind of oil change I wanted. I have always gone to Take 5 for my oil changes so I just told them to do whatever I have done in the past. Usually they just look it up in the system. Today, I was told they could not do that I and I to choose what I wanted and then was shown the options. Then it was time for the inspection. I was told that they would fail my inspection unless I bought 40+ dollar windshield wipers from them. I told them I just got these, from Take 5, less than 6 months ago and nothing was wrong with them. They just said We are going to have to fail you then. I then went else where for the inspection. I told them about what was said and they told me the wipers were in perfect condition and there was no way they should have failed my inspection. ***** was the person that was doing the inspection. When I complained about the fact my windshield wipers were good he talked to his manager (I dont know his name) and he said, just fail her. Great customer service there huh? And yes I heard him, he was standing right in front of my car.I have always received such good customer service from this location. I am still in shock as to how I was treated.I deserve a refund for the inspection. I know it is only 7 bucks plus $1 for some reason but it is the principle at this point. They only failed me to make a sale. I felt forced...and I do not respond well to that.Can someone please do some retraining and correction with the employees? I am so disappointed.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you. 

      Customer Answer

      Date: 11/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 
    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I NEED HEADQUARTERS TO CONTACT ME AS NO ONE WILL LISTEN !Employees who ruined my car,asst mgr (********* ) very rude .******** manager as well ! Than District mgr-****** very unprofessional .Than email ******************? Please please I need ****** to call me so I can explain my situation .Please *******@************ I have receipts of all oil ****************************** cannot match all my receipts of work done Pls call me

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you. 
    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car had no oil 3 weeks after taking my car to take five for oil change. Take 5 stripped my oil pan and now my car doesn't run the same. Took car for repairs and had to miss work. I've called corporate and customer service all I get is voicemail.. No return phone calls!! Manager at Take 5 wants me to take off of work so he can look at my car. They are not mechanics and I will not let them touch my car.

      Customer Answer

      Date: 01/04/2023

      Take 5 oil change 

      2021 ***********. ********* **. 75501

      Date of service 

      November 11, 2022

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you. 

      Customer Answer

      Date: 11/06/2024

       
      I am rejecting this response because:
      Over 2 years to respond! What a joke!! I had to purchase a new car. Cuz take 5 ruined my car!!! 

      Business Response

      Date: 11/12/2024

      Good morning,

      I do apologize. I have just joined this **************** team to actively improve our response time to the BBB complaints. Was there a claim ever open regarding your claim? If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. In the email, please reference your BBB complaint number and I can cross reference them. Once again, I do apologize and hope that I can help even if it has been that long.

      Thank you, 

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/14/22 2:45 PM went to take 5 on ****** sat in my car for more than 15 minutes. My car has been leaking oil ever since I pulled off can't get anyone to call me back or even pick up at the lo action or their corporate office. I need them to fix whatever they did and stop this leak and replace my oil or they can refund me and I will take it else where. If it's more than them not tightening it up I will expect them to pay that bill. Just want the leak to go away I didn't have it before I took my car in. It was a simple job.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.
    • Initial Complaint

      Date:12/29/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this establishment for an oil change on 12/19/22. Spent $100 on the oil change for full synthetic oil. I opted out for the filter change when asked and told my filter was dirty, yet it had been replaced with my last oil change. I left from there and went straight home 1.3 miles approx. I started the car the next morning 12/20/22 and it wouldnt start. Everything lit up on my dashboard. But my car wouldnt start. I tried for 20 min randomly. Nothing. So I called the shop a little after 7am. Spoke with ********. She stated she would come and see what is going on. She ended up jumping my car to start it. Stated my wire to my battery was really lose and missing a nut. Mind you I had not been missing that prior to my visit. Nor did I have any problems starting my car. Plus my battery is fairly new with a warranty that hasnt been met. She told me to bring it back to the shop and theyd tighten the wire. I couldnt that day bc I got off too late but did the following day 12/21/22. The manager on duty was a different person but the assistant manager that helped me the day of my oil change and the tech (male) was present. I told him and he guided me into bay 2 and the assistant manager came up and asked why I hadnt came yesterday. I explained I missed them by 30 min. They popped my hood and begin to work on it. But layer the *** came and said they couldnt touch my battery. So I got tea new nut and had another automotive specialist tighten the wire. Still had trouble starting up. Fast forward to today 12/23/22 my car wont start again. I called and spoke with ********. She said shed review video and reach out to the head manager. In the mean time was giving me her jump box. Her customer service is amazing but I need a resolution to this. My car had no problems till after this oil change. The can refund me my money and figure out the issue with my car or I will have to seek legal help. This is my only transportation.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.
    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently had the oil changed on Tuesday 12/20/22. That same day the oil light came on and we could smell burning oil. Took the jeep back to the shop. Everything was checked and was told the oil filter gasket was kinked so oil was leaking from there. Supposedly fixed it and sent us on our way. Went to *********** for Christmas on Saturday 12/24. When we were leaving to head back to *************, there was a puddle of what appeared to be oil on my mother in law's driveway from where we were parked. It was dark so it was hard to tell. It was very late when we got back so of course the shop was closed. The next day being Christmas, the shop was closed obviously. We had to travel to *********** for Christmas Day. When we were getting ready to come back home that evening, there was more oil on my parent's driveway and we could smell burning oil again. No oil light yet and we checked the level. It was on the "low dot" on the dipstick. I went to the shop Monday and spoke with ****. He checked everything and told me it was the oil pan and they don't do anything with the oil pan. I told him it's not a coincidence that the oil pan has messed up right after they changed the oil. No resolution. My husband went back later Monday afternoon to see if he could get any assistance. Same outcome, nothing. Tuesday afternoon I called and spoke with the shop manager ****. Immediately got defensive with me & continued to curse me then hung up. My husband went up there afterwards only to be told by **** to "get that piece of s*** off his property." On the bottom of their invoice it says "do not have any repair work done until securing an approval from shop manager." That's all we were trying to get. I've tried contacting the corporate office numerous times. Left messages and nothing returned. I have sent numerous emails through their website, no response. The charge for the oil change was $110. Invoice No ******. Vehicle is currently at the shop. We cannot be without it

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.
    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, December 26th, at approximately 12:09 PM. At the time, I requested a basic oil change. It was time for an oil change and because of the weather, I wanted to make sure I got an oil change. Instead, the Service Worker told me I needed a different type of oil for my 2017 ******* Santa Fe. Because I trusted them as experts, I proceeded with receiving what was recommended. Other services were suggested but I rejected them because they were too expensive. I left Take 5 Oil Change at approximately 12:28 PM, only to return to provide a tip to the young man that helped me. Immediately after leaving Take 5 Oil Change, I drove to my office near 2nd and Locust. At that time, my 2017 ******* Santa Fe was running perfectly as it was before. I made it to my house at approximately 12:47 PM. I stayed there until about 1:31 PM. I left there to get on the road to head to my daughters that were located at ***************. Not even 10 minutes into driving on the expressway, my car started to decelerate. As the speed rapidly dropped, my car started to smoke inside and outside. I was in the left lane and couldn't merge over, so I pulled over and jumped out of the smoking car, on the left wing of I94 East/I43 South. Because of the traffic and danger, I had to get back in the car and attempt to move it to the right wing of the expressway. After waiting about 10 minutes, I finally got the courage to drive the vehicle to the right side of the road. The car continued to smoke as if it were going to blow up, so I jumped out of my vehicle, in the midst of oncoming traffic and stood outside for about an hour and half until the Tow truck arrived. /I called Take 5 Oil Change at approximately 2:41 PM and informed them that my car stopped after being serviced there. I spoke with the Supervisor, ****, who assured me that I would be contacted by the District Manager. When the tow truck arrived, as he was loading my vehicle, there was oil everywhere -- under my hood, underneath the vehicle, and on the tow truck. The Tow Truck driver informed me that my engine was not plugged which caused all of the oil to burn and leak out. I called the car shop at the time and they told me to tow it to my office and contact Take 5 Oil before having it towed to them. The entire day went by and I went without a car, stranded in cold weather, and no response from Take 5 Oil Change. A mechanic came out to my vehicle to inspect it. Without saying what happened, I was informed my engine blew out because of the oil leak and that I would need to replace the engine or total the vehicle out. I called Take 5 Oil Change to update them and I didn't receive any answer. I believe they were closed.The next day, Tuesday, December 27th, I called Take 5 Oil Change at 9 AM. I didn't get any response so I waited until 9:36 AM to call back. At that time, I finally got in touch with the Store Manager. I explained to him what happened, the inconvenience and what my next steps were if this was not handled. He reassured me that he would handle this. Specifically, he said when his next employee came in, he would drive to the vehicle to inspect it. I was told it would be before 12 noon. He said he would call me when he was on route. I never received any calls, emails or messages. I called back at 12 noon, 1 PM and then 2:30 PM. No response. I called the **************** and demanded answers. I haven;t received a response and it is now 3:05 PM.I have missed work; my daughter has missed practice, and our vehicle that was in perfect condition, is totaled. Purchasing a vehicle now is incredibly pricey and not an option for me and my family. This situation put me in danger and has created a bill that didn't exist and the delayed response or lack of urgency and concern shown on the part of Take 5 Oil is absolutely ridiculous.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.
    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TAKE 5 OIL CHANGE #**** ************************************************************************** 12/26/2022 - 4:30PM - 5:15PM I was charged and paid for the oil change before it had been completed, employee 1 said oil plug was too tight and was not able to loosen without possibly breaking it and that I would have to go to a mechanic shop, then he is informed I have already paid via debit card, employee 2 goes under the truck and uses breaker bar to loosen plug and drain oil. Employee 3 replaces oil filter. I am told to start truck and when I do oil sprays all over the walls, into the trucks engine bay, and all along the right side of the truck. The employees laugh and wipe away a little of the oil then tighten the oil filter in order to prevent a repeat. Throughout this whole process I never get out of the vehicle. I am told everything is fine and that I am good to go. I drive home roughly 2 miles away I park and take a video of the oil all over the trucks paint and under the trucks hood where the battery, belt, fuse box and wires are all soaked in oil.

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.
    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 15th 2022 I took my car to take five for basic oil change. The cost for service is went through my ************** plan and the company was paid by my plan.Late in November ********************************************* my engine light came on. November the 28th 22 subtle motors did an engine analysis and found out that my car was low of 4 quarts of oil. My car was put at risk of engine damage because there was not enough oil in the car. No leaks were found no burning no smoking was found from the time I did the oil change to November 28th.There was also a towing fee to get the car to settle and there was a new oil change that needed to be done. Those two items My car protection plan covered. If I had had the appropriate oil in my car I would not have needed to head it towed and engine analysis run to find the problem. I am seeking a refund of my engine analysis,

      Business Response

      Date: 11/06/2024

      Hello, 
      I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

      Thank you.

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