Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife got her oil changed at the Take5 in ******** ** ~19 months ago. On 11/26, her oil light came on and we took it to Take5 in LittleRiver **. They were nice and tried for an hour but could not get the stripped plug off to change the oil. They said it was a common mistake to over torque the plugs on ******** (they only let top certified technicians do it) and that we needed to go back to the Columbia location that caused it and they should cover getting it repaired.On Nov 29th my wife went to the Columbia location and talked to them. The man she talked to (which it turns out may have been the manager) was very rude. He first tried to blame the ************ location, then switched to saying it was normal wear and tear, and the finally switched to claiming that no one goes 20 months without an oil change so my wife must be lying about them having done the last oil change and she must have taken it somewhere else. After she left in tears, and told me what happened, I contact the corporate customer service and explained to them what happened. This man was very nice and said it sounded like the Columbia location stripped it, and that was not normal wear and tear. He opened a ticket TAK293189 for me, and said I should get a call from the district manager later that day. He also said to not get it repaired yet because it would need to be inspected. I waited 2 days and never got contacted. I started calling back to corporate and leaving messages but could never get through to a person. Finally corporate called me back on Dec 6th and asked me to wait another 2 days for contact from the district manager. On Dec 8th I emailed asking for an update, and the response was that the district manager had already contacted me and resolved the issue. I informed them this was a lie and that no one had talked to me. The last response I got was that the regional manager should be calling me, but that has not happened yet. We have been unable to use the car over a week now.

  Business Response

  Date: 12/19/2022

  The customer service team received the below response from the district manager of shop #** in ******** **.

  The district managers are solely responsible for approving all repairs and reimbursements for vehicle related issues in their district. The district managers must inspect vehicles and determine if the oil change at Take 5 was the cause of the issue.  The corporate customer service team cannot approve any refunds or reimbursements without consent of the district ma ager

   

  From: *********************** <***************************************************************************; ********* Tuesday, December 6, 2022 5:41 PM
  To: *************************** <********************************************>
  Subject: Re: TAK-293189
  
  This was denied by me while his wife was in the shop. Im not paying for this and i made it clear why. Ill reach out but he wont be satisfied with that answer either. Ill handle it. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child (18) took their Equinox to Take 5 @ ********************************************************* for an oil change. They completed the oil change and replaced the air filter. The vehicle was then parked for a couple of days. Upon getting back in the car we noticed it was not running well and had a reduced power message. Upon checking the oil we discovered that there was way too much oil in the car. The oil was 1.5 inches above the hash marks. We called the store and were advised the manager would call today. She did, she went to the car, checked the oil, took pictures of the excessive oil, and told me and my sister that she was so sorry, yes there was too much oil in the car and she would drain some and take it to her shop, flush the oil and do a new oil change. Upon draining some of the oil, the vehicle still was not operating correctly. She called the district manager out to assist. He advised the code showed a crankshaft sensor code. When I called the manager back, she advised me what she was told, her boss got on the phone and told me yes there was clearly too much oil in the car and yes this did cause the issue however he insisted that no mistake was possible and that someone must have tampered with the vehicle and maliciously put too much oil in the motor. We have security cameras at home, this is not possible. He began yelling and screaming at me telling me he would "close this claim" and I could move along. She later texted me a picture of the keys inside my gas tank and the vehicle left in the parking lot. This is a problem; mistakes were made and the store or the company needs to take accountability. My 18-year-old could have been stranded in a broken-down vehicle in the winter. The store manager admitted and apologized for her store putting too much oil in the vehicle and said it happens sometimes and they have a process. If a new oil change fixes it, she can handle it, if damage occurs her boss must get involved.

  Business Response

  Date: 12/19/2022

  Take 5 customer service would need additional information to investigate this complaint. The complainant did not provide the name of her child that had the oil change. We have no services under *********************** or phone # ************

  Customer Answer

  Date: 12/20/2022

   
  I am rejecting this response because: I have provided them with a copy of the receipt which they did not return to me. My childs name is *************************** and the phone number is **********
  
  

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to get transmission work done at the beginning of September of this year. Three week's later I received a call saying it was done to go pick the vehicle up. After I picked my vehicle up and paid the bill the gentleman said there's a one year warranty on the transmission. We took the vehicle home two days latter the transmission broke down. I callled take 5 oil change and let them know what had happened. I was told to bring it back. I dropped the vehicle off September 29,2022. I was told it **** be fixed to give them time. Since then Take 5 Oil Change has closed down there mechanic shop's. The gentleman I was speaking to has quit. I have been. Told to contact the general manager. I've called left a message. I've also called there corporate office and left a message with no answer

  Business Response

  Date: 12/19/2022

  Take 5 no longer provides full automotive service. The customer will need to send diagnostics detailing how the transmission repair failed and how Take 5 would be at fault for the transmission issue the customer experienced.

   

  Please send the diagnostics received from the mechanic and any other documents or photos that support your claim and the customer service team will need to escalate the information to the district manager for review and approval.

   

  Please send the information to customer *********************************** Please reference BBB Complaint ******** when responding

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/22 ****** oil change when the oil change was done the business did not put the filter on correctly and my car ended up with no oil in it and the engine sessed up we asked for a rental car, but the business has not provided one after 4 days of calling and now are ignoring my calls.

  Business Response

  Date: 12/19/2022

  Take 5 does not pay for rental cars up front due to insurance requirements. Customers must get the rental vehicle and Take 5 will reimburse the customer once the repair is completed. The district manager provided the below response when we opened case TAK-295121

   

  From: ************************* <****************************************************>
  Sent: Friday, December 16, 2022 12:05 PM
  To: *************************** <********************************************>; Take 5 Shop 668 <*********************************************************>
  Cc: ************************* <****************************************************>
  Subject: RE: TAK-295121
  
  ******,
  I just got off of the phone with *************** again.  I explained to her that we received the diagnosis from the mechanic this morning and that it does appear that we are at fault.  The mechanic said that he will look for an engine to replace the engine in her vehicle with and that he should have an estimate for repairs to me by end of day Monday.
  
  Her main issue is that she wants us to cut her a check immediately to go rent a vehicle with, and I explained to her again that this is not how the process works.  She will get reimbursed for her vehicle, but we cant cut her a check for that on the front side.   
  
  *************************

  Customer Answer

  Date: 12/19/2022

   
  I am rejecting this response because: required by ******** law companies are to issue replacement cost and loss of use. This would imply immediate assistance in getting a replacement vehicle due to loss of use now going on 3 weeks with no ability to get to my job. 
  The engine in my car was brand new and this is incredibly unreliable,  unacceptable  and has no good business practices in it. This company has given me the run around for 3 weeks due to the fact I am a 23 year old women. Even the body shop the car is at is saying this is unacceptable and should be giving me a vehicle. *************** just laughed at me on the phone and wouldnt talk to anyone but me, not even my dad  who bought the car. Then he hung up on me, and now is not replying to my texts. This is the same thing that happened with the last guy when I had to wait two weeks. The reason I cant afford a rental is because for 3 weeks now I have had no ability to get to my job.

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2/2022 ****am. Take five offers 10 minute oil changes. Sat in line for 1 hour 15 minutes. Car untouched. Finally pulled into garage 4 ppl. Say another 15 minutes car still untouched. Sat hour 30 minutes for nothing. Called corporate only could leave messages. Called management at location. **** lady would not give name told me to never come back.

  Business Response

  Date: 12/07/2022

  Customer did not identify what ********************** location this issue occurred at so we can investigate.

  Please advise what Take 5 location you encountered this issue at so I can escalate to the shop manager and district manger to investigate the staffing at the shop and any breakdowns that *** have occurred with technical proficiency. **************.
  

  Id like to email you 100% discount, just for you as consolation for your disappointment.  Should you accept, please send me the year,make, and model of the vehicle you would like to have serviced and Ill send that back to you.
  

  Please send the information to ******************************************

  
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had both my vehicles oil changes serviced by take 5 in ******** ** for about 2 yrs now. on 10/15/22 I took in my 2013 grand caravan for an oil change. 2 weeks after this i had my van in service to replaced front warped rotors and new pads,while doing so the tech had an issues with the pistons in the caliper compressing back out, so he checked the brake fluide and discovered someone put in the wrong brake fluide, possibly oil, which swelled up everything rubber in my brakings system, i had to replace all rubber brake hoses, 4 calipers, and a master cylinder, brake fluode and flush. Total cost to repair after cores were returned and $360 in labor is $1,040.98. I do hold these guys accountable, and seek reimbersment...I have tried contacting there corporate online customer service but have not heard anything back, so now Im contacting the BBB.

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

  Customer Answer

  Date: 11/06/2024

   
  I am rejecting this response because:
  well to start with, there was no resolution privided. This case really comes down to hearsay on my end as i was informed, take 5 does not look at or top off brake fluid, so im at a loss as to why some form of oil that ruined the brakeing system, was put into my brake fluide resivior which distroyed all 4 calipers and brake lines... 

  Business Response

  Date: 11/12/2024

  Good afternoon, 

  I do apologize about the service failure you are dealing with. Was there a claim ever open regarding your claim? If you would like to discuss your concerns, please reach out to me at ******************************************* In the email, please reference your BBB complaint number and I can cross reference them. Please forward along any and all documents that you believe I should have and I will file a claim for you.
  

  Thank you, 

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took vehicle to Take 5 oil change #4 at *************************************** on 11/12/22 for vehicle state inspection. Inspector ******************* falsely failed vehicle for some bulbs not working in third brake light. Purchased parts and replaced third brake light. Found third brake light has 6 led bulbs which were all functioning. **** had stated, 6 out of 12 were not working (there is only 6 total). Once light was changed, I returned on 11/19/22 to have vehicle reinspected. Per state law a vehicle that fails has 15 days to return for free re-inspection. ******************* then refuses to re-inspect vehicle and tells me to leave his shop. Take 5 oil Change was paid $25.50 for the inspection and the new light was $40. Now Take 5 Oil Change is not returning my calls. State law says it is a crime for a state inspector to falsely represent a vehicle needs repaired when it does not. Also states a Vehicle Inspection station shall reinspect the vehicle if presented back to them within 15 days.

  Business Response

  Date: 11/28/2022

  The corporate customer service team cannot confirm if there were bulbs that were burned out to cause the failed inspection. however, if the bulbs were fixed the customer does have 15 days to return to have the inspection completed without being charged. The customer will need to return to the shop and request to speak with the manager. The manager will be able to assist the customer to get the inspection completed.

  Customer Answer

  Date: 11/29/2022

   
  I am rejecting this response because:  The store Manager and his employee who performs state inspections told me I was no longer allowed on their property. By state law the inspector is required to reinspect the vehicle when presented within 15 days. I returned within the 15 days and was told to leave the property. I called the manager and he also told me I was not allowed on the property. The 15 days has now passed and I have lost a $25 inspection fee and bought a $40 light that was not needed. Take 5 needs to refund my money due to their violation of state laws.

  
  

  Business Response

  Date: 12/07/2022

  The shop has a different story line on this complaint. case TAK-****** was opened and customer service received the below response regarding this inspection issue at shop #***

   

  From: ************************* <****************************************************>
  Sent: Monday, November 28, 2022 2:06 PM
  To: ********************************* <************************************************************>; Take 5 Shop *** <*********************************************************>
  Subject: RE: TAK-******
  
  Customer has been contacted.
  
  Services were performed, problem was that it was an inspection and his son failed the inspection. He returned upset screaming and calling the employee, *******************, names and **** refused to perform the re-inspection due to the gentlemans attitude and unnecessary foul language being used towards the employee.
  
  The ** contacted the customer, customer *********************** the entire story, once the ** questioned the gentlemans behavior he proceeded to getting the same way with the **. ** still advised that whenever he decides to return for the vehicles re-inspection, he will be more than happy to handle it himself.
  
  Services were performed, employees are required to follow DPS laws regardless of a customer getting upset.

  Customer Answer

  Date: 12/08/2022

   
  I am rejecting this response because: I was never contacted by the District Manager. Requested him call me and he never has. The store Manager never has asked or heard my side of the story. The store manager also told me I was not welcome on the property. I am certain the store has some type of video surveillance and possibly audio. The District Manager should review the footage and he will find I never used foul language toward any employees. He will also find I called ******************* "Bug". That is what is on his uniform shirt and he refused to give me his real name. I am requesting g the store refund my money and a District Manager call me.
  
  

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complaint to company. ****** a supposedly district manager of the Take 5 around the area. Approximately 2-3 weeks he spoke with *********** a refund coming in the mail 5-7 days. Today is has been two weeks!! Spoke to next manager at shop because I am obviously NOT allowed to Speak with again. No is helping me in this sensitive matter. I HAVE OBTAIN AN OIL PAN GASKET LEAK SINCE TAKE 5 SERVICES. I HAVE BEEN LIED TO BY THE WHITE DUDES & HAVE NOT RECEIVED EVEN THE ***** FROM THESE SO CALLED MEN. I WANT A REFUND & POSSIBLY PAY FOR THE FAMAGES TO MY VEHICLE!

  Business Response

  Date: 11/09/2022

  Shop #*** located at 3680 ***********************.in ***** ** submitted a refund request for CeCe Williams  to the accounting team for this customer on October 27th. The refund is currently in progress assigned to the accounting team in the corporate office.

  .Perhaps the shop was not clear with the customer when advising when she would receive the check.

  Refund processing with Take 5 can take up to 10 business days to complete prior to being sent from the corporate office. The shop submitted the refund to corporate on October 27th.

  Customer CeCe Williams is being sent a refund check for 49.73. 

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20 th at approximately 6:40 pm I visited the take 5 located at *********************************************************** for what expected to be a routine oil change . I was charged $112.00 . Immediately after the oil change was performed my vehicles check oil pressure light came on and the oil gage meter went to zero .. I asked the technician what was that about and he simply said hes not a mechanic but it may be a bad sensor. I then went to drive away with the indicator light telling me to check oil pressure as well as the oil gage reading at zero.. I pulled on to US 41 and within 2 minutes of driving my vehicle broke down on the highway with me and my 2 young children. I then tried to restart my vehicle one time and it would not restart. I then had my vehicle towed to my residence. The next day I had my vehicle brought over to another mechanic shop for diagnostic purposes and I was then informed that there was absolutely NO oil in my *********** ended up paying for the diagnostic check which was $50 and then another oil change because Take 5 forgot to put the oil in my vehicle . All the while during this period I am calling Take 5 trying relentlessly to get in touch with someone to no avail. After the service on my a vehicle was completed the Take 5 manager finally called me back and met me at the shop where my vehicle had just been repaired. I showed ****** the store manager the receipt in which I just paid $163.00 for a diagnostic check as well as a second proper oil change. ****** looked over everything and then said that he needed to speak to his district manager as well as review video camera footage of the event to find out what went wrong . I received a phone around 4 pm from ****** indicating that Take 5 would be refunding me the $112.00 I had paid them for the oil change and I have yet to receive anything if my money back from them. They have lied to me several times saying that they sent money back to me and now they wont even return my calls.

  Business Response

  Date: 11/02/2022

  Shop #*** located at ************************************************************* submitted a refund to refund this customer. The case was submitted to accounting on October 30th 2022 in case # TAK288242.

  The refund check is scheduled to be sent to the below address:

  KIA BROWN - 711 ****************************************************** 34207

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to make a complaint! I noticed I had no coolant in my car September 20. I took my car to get an coolant exchange on Oct 1. I paid $119. However the ************* located at the SR 70 store in ********* ** did not service my car correctly! He in fact didnt put coolant in my car at all. When I returned the next day I told him and asked for a refund. He told me he could not give me a refund but he could give me a top off. After I told him that is not what I paid to be serviced for, he told me he didnt give a f*ck and to call corporate. I dont know what to do. Im sending you the videos with the dates so you can see for yourself. He did not do a coolant exchange let alone anything I asked. The coolant is still at the level it was before I took it to get serviced. And the coolant is even more dirty. I have my invoice. I can send another email with just the videos and the dates to have you get a better view if you would like. The company has not tried to resolve the issue, in fact they never emailed me or called me back. TransID#:1292222743972771317. I am 38 weeks pregnant. This whole situation has caused so much stress, my baby can feel everything Im feeling

  Business Response

  Date: 11/02/2022

  The shop did set up a refund for the customer for the coolant ************************ service. Shop #*** located at ********************************************************. Advised the customer that the refund would be processed by the corporate office. I also spoke with the shop manager and district manager and both confirmed that no one at the shop disrespected this customer or swore at her.
   
  Case TAK-****** was created to refund the customer. The refund for ****** is being sent to ****************** - **************************************************************** 34208
  
  

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************