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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Reviews

This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 340 locations, listed below.

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    Customer Review Ratings

    1.9

    Average of 282 Customer Reviews

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    Review Details

    • Delicia M

      Date: 05/05/2025

      Delicia M

      Date: 05/05/2025

      Take 5 help me quickly access that I had a nail in my tire that needed repair. They aired it up, gave me water and I was able to fix the tire at a shop nearby.

      Take 5 Oil Change

      Date: 05/09/2025

      Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    • tie w

      Date: 05/02/2025

      If Zero was an option. Please guys do not put your transportation in their hands. And for those with denied claims, Contact me on Instagram so that we can prepare for a class action lawsuit. twin.tee is the name. Lets get our money back

    • Kalvin S

      Date: 05/02/2025

      Kalvin S

      Date: 05/02/2025

      So I normally would take my jeep to get an oil change at take 5 in **************, Va for the past year I had no complaints until 4/8/25. I got an oil change on 4/7/25 after work because I was driving to *** the next day. As the next day came and Im 3 hrs into my trip my red oil light came on in the jeep. Im thinking no I just got an oil change it hasnt even been 24 hrs yet, so its probably the dash messing up and the light will go off. It never did and my car started to mess up. It got me to ***, I was only there for that day and didnt drive because you dont have to drive in **. The next day was 4/9/25 the day I was going back to a **************. I turned the jeep on it sounded rough making a loud sound. I drove it and got to ********** and I just had to find an auto shop fast to look at the problem. They popped my hood and noticed oil all over my engine and said youre missing a Seal around the oil filter which is supposed to lock the oil in and you dont have one so youve been driving with no oil. The looked on the oil stick and see metal and said you have engine damage because there metal in your engine. I spent hundreds of dollars just to be able to drive it back home but my engine needs to be fixed. *** called customer service so many times and theyll tell you it will take 5 business days to hear back from someone and its going on 3 weeks for me. I need my vehicle as its getting harder to make it to work. My claim number is T5C-043119. This place is unprofessional

      Take 5 Oil Change

      Date: 05/05/2025

      ******, I do apologize for the delay with any updates on your open claim. I have reached out to the teams that are reviewing the claim and asked that we get an immediate update communicated with you. If there is anything else you need, please feel free to contact our customer service team at ********************************************************************. 

    • Bryan B

      Date: 05/01/2025

      Bryan B

      Date: 05/01/2025

      Certainly! Here's a more polished and professional version of your complaint, while still conveying your concern clearly and firmly:---Subject: ************************* Issue at ************ Location (Invoice #*****)To Whom It May Concern,On April 16, my daughter visited your ************, ********* location for a routine oil change before returning to college. Instead, she was charged $241.54 after being pressured into an unnecessary coolant exchange service a service she did not need.The very next day, her vehicle began overheating. This issue persisted for nearly a week until the vehicles safety system alerted her to pull over and shut off the engine. When I inspected the coolant reservoir myself, I discovered that the coolant level was low and the reservoir had been filled with plain water not coolant.This not only suggests poor service but also raises serious concerns about vehicle safety and the integrity of your service team. I have attempted to reach out via email but have received no response from ************* a minimum, I expect a full refund and a formal apology for the inconvenience and potential damage caused. I hope you will take this issue seriously and respond promptly.

      Take 5 Oil Change

      Date: 05/05/2025

      *****, I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. Could you please email us the *** number of the vehicle in question and we will get a claim submitted for this service issue. Please email it to ****************************************** and title it with your BBB review number. 

      Thank you, 

      Bryan B

      Date: 05/09/2025

      I attempted to email ****************************************** and received an error message saying request could not be created. The *** IS *****************. Please let me know about the claim and next steps

    • Clem S

      Date: 04/29/2025

      Clem S

      Date: 04/29/2025

      Charged $98.00 for a change and i had to add oil afterwards. They did not fill the take. Oil light came on in a week. Will never return.

      Take 5 Oil Change

      Date: 04/30/2025

      ****, we're sorry you had a negative experience with us. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We can also assist in filing a claim if you would like. 

      Thank you, 

    • RC C

      Date: 04/25/2025

      The representative customer service name ***** ***. From ********************** Was very professional. He annswere all my questions I requested two oil change coupon, sir ***** *** came through with oil coupons is definitely a Really Great help. Please ?? show recognition ***** *** take5oilchange customer service representative. I enjoy going to take5oilchange location in my town in ********* *******. Please Recognize ***** ***

    • Chelsea G

      Date: 04/25/2025

      If I could give 0 stars, I would. I took my car to Take 5 Oil Change in ********, ** on April 16, 2025, for a routine oil change. A little over a week later, all of the oil had leaked out of my car, and the engine warning light came on. When I contacted them, they took no responsibility at all.The manager claimed something was already wrong with my car before I brought it in and said they didnt touch that part. He showed me a video of the oil change, but it didnt clearly show what was done underneath the car. Because of this issue, *** had to get my car towed twicefirst back to Take 5, and now to the dealership.They opened a claim with a third-party company, but it was denied in less than an hour by District Manager ***** *****. His reasoning? That Take 5 isnt accountable for the damagedespite it happening just days after they serviced my vehicle.They offered no solutions, no refund, and no helponly excuses and blame. Now theyre trying to say a dealership where I had my last oil change over six months ago is ************** now in the process of getting a lawyer involved because they refuse to take any accountability. Do not bring your car here unless youre prepared to deal with major issues, extra expenses, and absolutely no support from their team.

    • Ryan E

      Date: 04/06/2025

      Ryan E

      Date: 04/06/2025

      I received excellent service from ***** and **** at store number ******. I have visited this location several times and each time the service is always the best. Regards, **** *.

      Take 5 Oil Change

      Date: 04/08/2025

      ****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    • Andrew & Stephanie M

      Date: 04/01/2025

      Andrew & Stephanie M

      Date: 04/01/2025

      My husband and I took our car into have the oil changed, ( at the Midland take 5 on ******). What a great team!! They work so well together. **** took care of us personally and she was great, a true leader. She was great to explain what was being done, great to explain in detail about the oil, and coolant etc. **** made sure we had cold waters. I really noticed how **** and the other team members communicate with each other, to make the process smoother for the customer. Thank you for c a great c experience.

      Take 5 Oil Change

      Date: 04/08/2025

      Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    • Dan H

      Date: 04/01/2025

      Dan H

      Date: 04/01/2025

      I stopped in to the get my oil changed over the weekend and the service at the ******************* store was top-notch guys were very informative of what they were doing and why they were doing. It kept me informed of everything they were doing while they were doing it just very friendly and I highly recommend that store to anybody that is in the ******************* area

      Take 5 Oil Change

      Date: 04/08/2025

      ***, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    Take 5 Oil Change is NOT a BBB Accredited Business.

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