Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  201 Townsend St Lansing, MI 48933-1551

• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

• 

  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two credit card disputes. One with **** when attending funeral. Other with **** club. Details faxed from ****** CA office to add to dispute. **** acknowledge $20 was negated out because of old BART **** when adding money. **** club acknowledge no membership. ***** club said to talk to ****. On phone an unusual amount of time with no response. No on-line ability to add info to dispute.

  Business Response

  Date: 07/08/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  ****** Case

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction for my rent payment of $1600 was initiated on June 5th. On June 6th, the payment was processing with a ******* balance. I added via a cash deposit $300 to my account to cover the deficit. On June 9th, I noticed a charge of $59.99 showed up as a recurring payment, which I was unaware of as my daughter had subscribed to ******* tv via my phone. Also on June 9th, the $1600 showed as posted (screenshot provided) and the ******* payment processing with -60 in the account. After getting an email about insufficient funds around 2pm on June 9th, I called the bank to see if it was a mixup as I was showing the payment had posted and asked for an explanation. The associate assured me that the payment had posted and the email was automated and was a delayed email as I had put the money in the account to clear the deficit. She told me the after clarifying it was my rent payment, that it would not be returned and even stated she was making notes to my account on what was discussed. I went to the. *** ATM to put the $60 in my account to cover the overdraft caused by the ******* payment and noticed that I had a pending credit for $1500 in my account. I called the bank back to find out what was going on and explained what I was told earlier. The associate told me ******* processed first (Even thought it is still pending with the merchant) and my rent check was returned. I asked to speak to a supervisor who told me the same thing. I told her what another bank of america associate had told me and asked if I could have a reversal of charges due to that. She told me she could not and would write up the associate. My ask is that I recoup all charges/fees due to my rent payment being late due to what I was assured by a bank of america representative. I feel it was within reason to reverse the pending credit and they were not willing to offer any options towards a resolution for a long term customer.

  Business Response

  Date: 06/20/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer and
  responded by way of telephone or letter. If a letter has been sent, it should
  be received within the next five business days. To protect our customer's
  confidentiality, we are unable to provide you with the details. For further
  information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you
  for the opportunity to respond to the customer's inquiry.

  
  Carlos Lavat

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JUNE 4TH $365 WAS WITHDRAWN FROM MY ACCOUNT WITHOUT NOTICE. I CALLED AND SPOKE WITH AN AGENT WHO GUARENTEED ME IT WOULD BE PLACED BACK WITHIN 5 DAYS . I CALLED BACK AND WAS ADVISED THAT WAS A LIE AND THEY WILL NOT BE PLACING THE FUNDS BACK INTO MY ACCOUNT. I SPOKE WITH A SUPERVISOR WHO SAID SHE COULD HAVE IT REVIEWED AND WOULD HAVE A MANAGER CALL ME BACK. NO MANAGER CALL BACK. I CALLED AGAIN TODAY AND WAS ADVISED EVERYONE LIED AFTER BEING TRANSFERRED AROUND FOR HOURS. I WOULD LIKE A CALL FROM A MANGER TO DISCUSS THIS AS PROMISED.

  Business Response

  Date: 06/24/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  Rojuline Dixon 

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a year and a half I have been trying to get this stupid bank to remove my address from their mailing list. They are sending mail to a company called ********************* at my address. I have called/emailed them multiple times and even gone to a brick and ****** to get it resolved. The last time I called I spoke to someone called ******** ***** who had enough nerve to tell me that there was no such company affiliated with ***. I have the letter right in front of me with their logo. She finally told me that she would contact tech and one other department and have them along with her get back to me to resolve it. That was almost 2 weeks ago and she never did show me the courtesy of a response. I was told to open the letter and see that there is a past due balance$759.32. This ******** person also asked for the last 4 numbers on the business account with is 1506. I don't know why they can't get it thru their heads that the person that lived here no longer does and hasn't since Nov 2023. I have NO idea where he moved to and actually gave them the name of the previous owner. **** ******. He lived here with a wife ******** and 3 adult kids. I don't know who there is not capable of following through with this. Are they that desperate to harass me and not go after the perpetrator? GO AFTER THEM AND LEAVE ME ALONE. The address that this is being sent to is:*************************************************************************************************************

  Business Response

  Date: 07/08/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ****** ****

  Customer Answer

  Date: 07/08/2025

   
  I am rejecting this response because:
  The person that I spoke with said he would look into the situation but never gave me a definitive answer. He did give me his name and a number to contact him which I did after our call telling him that BOA was sending the letters to the wrong address. I had to leave it on his voice mail because he did not answer the call. I told him to go online and pull up ******************** in ******************** ***** and it would show their name adddress and phone number and  would see that their address is ******************************* ************************* and not mine which is ******************************* *************************. Problem is he never even showed me the courtesy to respond back to  let me know if he looked into it. Today I got another letter for Topsign Flowers sent to me so obviously the situation has not been corrected. Not sure exactly who there can not look up the information and CORRECT THEIR ADDRESS ERROR. 

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America Home Loans Massoud A Mohabat NMLS Identifier: ******* Title: Centralized Lending Specialist Telephone: ************** ******************** The loan officer agreed to a 22 day close of escrow. As soon as the offer was signed, the loan was extended by one week without authorization from the clients. The clients son who is on the loan was no longer available to sign the loan documents given the extension, which now required a 'Power of Attorney'. The *** was provided by the ************** But **** is saying they have their own required version, which was never provided. Now they won't close the loan and my clients are losing out on the home purchase.

  Business Response

  Date: 07/03/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ***** *******
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was being directed to the fraud department on a daily basis, and I will check my account for call and put in my correct information and itwill go straight to the fraud department. I repeatedly tell them that its probably my daughter trying to log into my profile. I or somebody elsekeep getting locked out. They kept giving me temporary passwords. They would advise me to change my username and password and I did so the last time that Icalled I called to complain about why when I check my balance or check my account I I get directed straight to the fraud department on Friday the 31st, March 31st a gentleman by the name of Junior said to me my complaint was first why am I getting to the front department every day on a daily basis this gentleman Junior said I can see why cause you have duplicate charges on your account that he was gonna cut off my debit I would like for you to put the recording, please and you can see how this gentleman handle my kids

  Business Response

  Date: 07/09/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ****** ********

  Customer Answer

  Date: 07/09/2025

   
  I am rejecting this response because:
  I have submitted another complaint for a lawsuit. And for the reason why Im denying it is because since day one I was with Bank of America there was always a problem and to top it off when the employee when I had called in to make a complaint, why am I being redirected every time I call or dial any number with Bank of America get directed to the fraud department And that was my complaint when the employee said I see why youre getting redirected to the fraud department because youre you have a lot of duplicate payments and he said he was gonna do a claim and give me a credit so I thought maybe maybe they see something I dont see on my end for security reasons And when I got the letter of the dispute that the employee was doing I called the Bank of America to tell them no this is not fraud. Its like the employee just picked up random charges just to make a dispute, but for my understanding, he was making a dispute for the double payments but no, he made a dispute for fraud and those transactions that he picked, those were not fraud. Those were legit those transactions I did do so that made me become a negative over $1000 in my account and Ive been going through stress every day since day, one with Bank of America my first day experience with them I couldnt even use my card. Any swipe They did she did call me and tell me about where the gentleman did tell me that that he was gonna give me the debit card overnight he didnt, but she did not say anything about About the how he handled the claim that he said he put in she didnt say nothing about that so if you have any questions, give me a call  thank you ***** *****

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother is 90 years young. She had forced pay insurance placed on her mortgage. The mortgage is in her husbands name ****** C ******. He is deceased. We sent in death certificate and marriage license, etc. My mom is on the deed to the property. Here is the problem forced place insurance was put on the home yet my mom had a insurance policy for the mortgage with **********. In essence she has been paying for the insurance on the property out of escrow and State Farm as well. Bank of America has sold the loan for servicing to *******************. We have contacted ********** but sine they have only had the mortgage for 1 month, they are unable to assist and have told us "this is a Bank of America issue" We (my mom) is due a refund to say the least . Acall to rectify the situation can be made to ************ or 816b248-6121. Thanks

  Business Response

  Date: 06/24/2025

  We are in receipt
  of the complaint for the above referenced customer. As a Resolution Specialist
  in Regulatory Complaints, I welcome the opportunity to respond to the
  customer’s inquiry.
  
  As you requested,
  we addressed this matter directly by way of telephone or letter. If a letter
  has been sent, it should be received within the next five business days.
  However, in the interest of protecting our customer’s confidentiality, we are
  unable to provide you with the details. For further details, please contact the
  customer directly. Please let us know if we can assist further regarding this
  matter.
  

  I thank you for
  taking the time and effort to bring this issue to our attention.
  
  Yaneth Jalomo

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Release the funds that I deposited with the cashier's check for my own bank from my own account from another bank Bank of America placed a hold siding that there was indications that the cashier's check that I deposited for my own account from my own money would be returned there is no such indication or fraudulent activity it's simply some pencil pusher putting a holg on my own money, there has been no result from the escalation Department or local Representatives siding the escalation team has the information they have not provided proof why they are holding my money from a guarantee cashier's check from another bank I am requesting that they immediately release the funds that are rightfully ******* other bank that I drew the cashier's check on gave me a phone number of the local branch that Bank of America could call to verify funds Bank of America has refused to do so

  Business Response

  Date: 06/17/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  

  ***** *******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st my daughter was married and received money as gifts The money was deposited and taken in the atm. After depositing all their money including checks and cash the machine said error and no money has appeared in her account. She has been calling the bank for several days and today was told she had to wait until June 16th. This is devastating to newlyweds with bills. They took the money and should quickly return it. If they dont get their money ASAP I will go viral with my complaint.

  Business Response

  Date: 07/01/2025

  We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer’s inquiry.

  Yari Garcia

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To avoid late penalties on my auto loan account through **********************, I placed the account on an auto draft while on the phone with a customer service agent. This agent typed in the amount and said it would auto draft until the loan is paid off. It was drawing out of my account so I did not question anything. I then got a statement saying that I owed $83 back pay and late fees. I contacted the bank and was transferred to a manager who was beyond rude. He stated several times that I was cutting him off and to let him know when he had permission to speak. ***** ****** is an embarrassment to the business. I am seeking to refinance through another bank because of how he treated me on the phone today. We will not be doing business with Bank of America nor will I encourage others to bank with them.

  Business Response

  Date: 07/01/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  ******* ******