Business Profile

Bank

Bank of America

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,705 total complaints in the last 3 years.
2,593 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to have a balance transfer on 6/5/2025 and within the next hour, I decided not to go through with the balance since there was fee of $153. I called back and spoke with a representative who stated she will cancel the transfer and then send the request to another agent to do the actual cancelation. When I spoke to the next person, he stated he was going to call me back within "30 seconds", but never did. I then saw that the balance transfer was deposited into my bank account including the fee. I called *** to dispute this and they stated there was nothing they can do. I also asked for a supervisor to contact me and no one ever did!
Business Response
Date: 06/30/2025
We researched and resolved this complaint.

As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

Monique Estrada
Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.
Business Response
Date: 07/02/2025
We researched and resolved this complaint.
As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

**** *****
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2025, I reviewed my credit report and found 21 accounts that were fraudulently opened using my personal information. I did not apply for, open, or use any of these accounts. They were created without my knowledge or consent and are causing serious harm to my credit profile. This is a clear case of identity *********** CARD/GS BANK ***
Business Response
Date: 07/08/2025
We researched and resolved this complaint.

As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

****** George
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two credit card disputes. One with **** when attending funeral. Other with **** club. Details faxed from ****** CA office to add to dispute. **** acknowledge $20 was negated out because of old BART **** when adding money. **** club acknowledge no membership. ***** club said to talk to ****. On phone an unusual amount of time with no response. No on-line ability to add info to dispute.
Business Response
Date: 07/08/2025
We researched and resolved this complaint.

As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
****** Case
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5, 2025 my bank account was debited $63.00 for a safebox rental. Bank of America has given me a document stating the terms of my safebox and they now refuse to honor it. I seek a refund forthwith. I filed a complaint with them on 6/9/2025 Bank: 0318. CENTER 2137. MANAGER -***** ***** Box # *******-7. SUPERVISOR-************************************************************************************************************************
Business Response
Date: 07/09/2025
We researched and resolved this complaint.

We have received correspondence regarding this same issue from the BBB and/or another source on multiple occasions and have addressed the complaint directly with the customer by way of telephone or letter. We regret the circumstances that led to the inquiry;however, Bank of America considers this matter closed. As we have previously advised, we will no longer respond to further correspondence regarding this same matter that raises no new issues.
Customer Answer
Date: 07/10/2025

I am rejecting this response because:
I am waiting for a call from ******* ********. She is working on the case.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction for my rent payment of $1600 was initiated on June 5th. On June 6th, the payment was processing with a ******* balance. I added via a cash deposit $300 to my account to cover the deficit. On June 9th, I noticed a charge of $59.99 showed up as a recurring payment, which I was unaware of as my daughter had subscribed to ******* tv via my phone. Also on June 9th, the $1600 showed as posted (screenshot provided) and the ******* payment processing with -60 in the account. After getting an email about insufficient funds around 2pm on June 9th, I called the bank to see if it was a mixup as I was showing the payment had posted and asked for an explanation. The associate assured me that the payment had posted and the email was automated and was a delayed email as I had put the money in the account to clear the deficit. She told me the after clarifying it was my rent payment, that it would not be returned and even stated she was making notes to my account on what was discussed. I went to the. *** ATM to put the $60 in my account to cover the overdraft caused by the ******* payment and noticed that I had a pending credit for $1500 in my account. I called the bank back to find out what was going on and explained what I was told earlier. The associate told me ******* processed first (Even thought it is still pending with the merchant) and my rent check was returned. I asked to speak to a supervisor who told me the same thing. I told her what another bank of america associate had told me and asked if I could have a reversal of charges due to that. She told me she could not and would write up the associate. My ask is that I recoup all charges/fees due to my rent payment being late due to what I was assured by a bank of america representative. I feel it was within reason to reverse the pending credit and they were not willing to offer any options towards a resolution for a long term customer.
Business Response
Date: 06/20/2025
We researched and resolved this complaint.
As you requested, we addressed this matter directly with the customer and
responded by way of telephone or letter. If a letter has been sent, it should
be received within the next five business days. To protect our customer's
confidentiality, we are unable to provide you with the details. For further
information, please contact the customer directly.
As a Resolution Specialist in Regulatory Complaints, I want to thank you
for the opportunity to respond to the customer's inquiry.

Carlos Lavat
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* denied my fraud claim for an unauthorized $15,000 withdrawal from a joint account, even though they acknowledged the exact same fraud on the co-owners individual account.I am a joint account holder on a ********************** account with my father. Someone fraudulently ordered a replacement debit card, which was sent to a *** P.O. Box in **********. This individual used the card to withdraw $15,000 in person from a Bank of America financial center in ************* father received suspicious email alerts from Bank of America (BoA) regarding this unauthorized digital debit card and called the bank. The representative told him everything was fine and did not inform him that a replacement card had been ordered and sent to an out-of-state address. He resides in ******* and did not request the card. The fraudster impersonated him and used the card to withdraw funds from both his individual account and our joint account.BoA acknowledged the fraud on his individual account and reimbursed him. However, they denied the fraud claim on our joint account, falsely stating that I authorized the $15,000 transaction. I did not. I was not in **********, did not request or receive the card, and never authorized this withdrawal. Both withdrawals were made using the same fraudulent method, but the bank has treated them inconsistently and unfairly. The bank has serious gaps in consumer protection if someone can withdraw $28,000 so easily. They are not protecting us!My Requests: - Reimburse the $15,000 fraudulent withdrawal to our joint account.- Provide documentation on how the card was requested/where it was shipped.- Explain why one account was reimbursed and the other denied, despite the same fraudulent circumstances.- Preserve and provide any surveillance footage, teller logs, and ID verification from the California financial center.- Correct their investigation findings and acknowledge the error in denying my claim, otherwise I am willing to take legal action.
Business Response
Date: 07/10/2025
We researched and resolved this complaint.
As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality,we are unable to provide you with the details. For further information, please contact the customer directly.
As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

***** Sanchez
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bank of America sent my card to the wrong address and sent me a savings card with the same amount of money on it that I was supposed to get I spent the money not knowing that it was my grandmother's money that has my name on letter and card
Business Response
Date: 07/10/2025
We researched and resolved this complaint.

As you requested, we addressed this matter directly with the customer and responded by way of telephone and/or letter. Accordingly, see the uploaded resolution response dated 7/10/2025. Please let us know if we can assist further regarding this matter.

As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
******* *****
Customer Answer
Date: 07/10/2025

I am rejecting this response because:
My elders don't trust me or my kids I need that money back
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON JUNE 4TH $365 WAS WITHDRAWN FROM MY ACCOUNT WITHOUT NOTICE. I CALLED AND SPOKE WITH AN AGENT WHO GUARENTEED ME IT WOULD BE PLACED BACK WITHIN 5 DAYS . I CALLED BACK AND WAS ADVISED THAT WAS A LIE AND THEY WILL NOT BE PLACING THE FUNDS BACK INTO MY ACCOUNT. I SPOKE WITH A SUPERVISOR WHO SAID SHE COULD HAVE IT REVIEWED AND WOULD HAVE A MANAGER CALL ME BACK. NO MANAGER CALL BACK. I CALLED AGAIN TODAY AND WAS ADVISED EVERYONE LIED AFTER BEING TRANSFERRED AROUND FOR HOURS. I WOULD LIKE A CALL FROM A MANGER TO DISCUSS THIS AS PROMISED.
Business Response
Date: 06/24/2025
We researched and resolved this complaint.
As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
Rojuline Dixon
Initial Complaint
Date:06/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For a year and a half I have been trying to get this stupid bank to remove my address from their mailing list. They are sending mail to a company called ********************* at my address. I have called/emailed them multiple times and even gone to a brick and ****** to get it resolved. The last time I called I spoke to someone called ******** ***** who had enough nerve to tell me that there was no such company affiliated with ***. I have the letter right in front of me with their logo. She finally told me that she would contact tech and one other department and have them along with her get back to me to resolve it. That was almost 2 weeks ago and she never did show me the courtesy of a response. I was told to open the letter and see that there is a past due balance$759.32. This ******** person also asked for the last 4 numbers on the business account with is 1506. I don't know why they can't get it thru their heads that the person that lived here no longer does and hasn't since Nov 2023. I have NO idea where he moved to and actually gave them the name of the previous owner. **** ******. He lived here with a wife ******** and 3 adult kids. I don't know who there is not capable of following through with this. Are they that desperate to harass me and not go after the perpetrator? GO AFTER THEM AND LEAVE ME ALONE. The address that this is being sent to is:*************************************************************************************************************
Business Response
Date: 07/08/2025
We researched and resolved this complaint.

As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.

As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

****** ****
Customer Answer
Date: 07/08/2025

I am rejecting this response because:
The person that I spoke with said he would look into the situation but never gave me a definitive answer. He did give me his name and a number to contact him which I did after our call telling him that BOA was sending the letters to the wrong address. I had to leave it on his voice mail because he did not answer the call. I told him to go online and pull up ******************** in ******************** ***** and it would show their name adddress and phone number and would see that their address is ******************************* ************************* and not mine which is ******************************* *************************. Problem is he never even showed me the courtesy to respond back to let me know if he looked into it. Today I got another letter for Topsign Flowers sent to me so obviously the situation has not been corrected. Not sure exactly who there can not look up the information and CORRECT THEIR ADDRESS ERROR.

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